Jet Airwaysdamaged suitcase on transit from india

My suitcase was damaged and lock forced open on transit from Goa via Mumbai on the 14 of January, I did report the matter to your desk at Heathrow, but the gentleman at the counter just fobbed be off saying, that this sort of behaviour is comon on their flights, I have spoken to my travel insurance, and they require a report from the airline, I reported it at 7.00pm at your desk in the luggage hall. If you do require further information. Please let me know.

Kindly do the needful asap

Jan 16, 2015

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