Reg: Jet Airways Flight # 9W 2750(Departure 10.20 AM from Chennai on May 1st, 2016).
I traveled from USA to Trichy (India) with ETIHAD (& JET AIRWAYS) on May 1st. I checked-in my luggage but many items got stolen during my connecting flight from Chennai to Trichy with Jet Airways.
A VERY IMPORTANT POINT: Someone from JET AIRWAYS had torn open the electronic items, searched the boxes and took few things. Now please tell me, after I check-in my baggage with Jet Airways, who from jet airways has the rights to steal items from my luggage and put a plastic lock on my luggage to prevent me from opening it in the airport?
From the Baggage Services reply, i find it interesting that rather than giving me a solution they are asking me to shut my mouth about the stolen stuffs.
I would rather talk about this case in blogs, and jet airways Facebook site, media and newspaper. I want to show how Jet Airlines customer service is handling the valued customers and also encouraging their staff to continue these cowardly acts of robbery, by taking no action on this case.
At the luggage checkin counter #15 in Chennai Airport, a jet airway representative told me that the flight is leaving in a short time and that my luggage needs to be taken directly to the vehicle downstairs. So they checked the luggage for the tags (to Trichy) and then sent the 3 luggages (in a trolley) downstairs to directly load into a vehicle going to the airplane. My luggage did not go through the conveyor belt, like all other luggage.
So on landing in Trichy, I found out my 3 luggage was locked (tied with a black knot) by someone from jet airways. But someone had stolen things from my luggage before they locked it.
Here are the main missing items:
1. Kennith Cole Signature perfume.
2. Ferrari perfume
3. My magic jack device was torn (and searched, few parts are missing).
4. Dry fruits and chocolates (about 5 packets are missing).
I am deeply offended by the robbery of items from my luggage, and would not like to use Jet Airways as my future mode of travel.