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JCPenney / jc penney rewards

1 Franklin TN, United States Review updated:
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I purchased approximately $1, 900 of draperies from JC Penney's on May 16, 2016. I was told that I had $90 rewards that I could use and that the points did not expire. I had never used this program before and did not know that a certificate would be issued to me especially since the lady in the drapery department said the points never expired. I called today 11/22/16 inquiring about how to get to the points to use them. I was told that a certificate was issued to me via email and that it was good for 60 days. I also had 60 days after expiration to inquire about this. I did not get the certificates. I could not inquire within 60 days about something I didn't get. They tell me there is nothing they can do about it, that the certificates were emailed and regardless whether I received them or not they have expired. Very poor customer service. They also disconnected my call which prevented me from competing the survey. I have made some purchased for Christmas that I intend to return. You may not give me the $90 credit in certificates but you will lose more than that in the long run. I had started coming back to your store to shop. No more. Very dissatisfied customer.

Ka
Nov 22, 2016
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  • Oa
      12th of Feb, 2018

    I purchased a kuerig coffe make in Nov 2017, It was onsale and then a rebate with it, I mailed the proper documents in with the receipt, . I fnally received my rewards card or rebate on a rewards car on Thurs Feb 8th, I went to use it at a restaurant thinking I had 20.00, but low and behold they automatically take out a tip from that 20.00. I do not leave tips for takeout I was furious. I called the number on the reward card and was told it was automatic for the tip and if I did not leave a tip I would get it back on the card in 15 days, That is a bunch of [censor]. that money should never have been taken like that in the first place. I don't want to wait for 15 days for my money. I was give 20.00 I want to spend it exactly how I want to spend it and not have had it taken out as a tip. This is crap. I will be reporting this to Better Business Bureau for stupidity and theft as I do not think this is correct. I will never ever buy anything again that has a rebate with it from jc penny's as this is crap. I have bought other things from other stores with rebate and have never had this problem before because they cut you a check and mail it to you. Which is the right way of doing this. This is a bunch for crap and bull [censor] business. I do not like them anymore

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