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JC Penney Customer Service Phone, Email, Contacts

JC Penney
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4.4 8289 Reviews

JC Penney Complaints Summary

145 Resolved
1240 Unresolved
Our verdict: With JC Penney's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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1:41 pm EDT

JC Penney took my mother to get fitted for a bra was told that there was always someone there to do this

Took my 79 yr old mother to get fitted for a bra, I had spoken to a store associate the prior day and asked if there was someone to fit my mother for a bra she said there sure is every day there is someone trained there every day to to this. So this is the next day- Went to their store 25 miles from our home first of when we walked in the { HEAT } was pretty much unbearable There was NO AC on in this 2, 000 - 3, 000 sp ft building on a 90+ degree day A man greeted us and i said How ya doing ? He said HOT ! I was like no doubt. So we proceeded to find a service desk we patiently waited for help... When it was my moms turn she said she was there to be fitted for a bra & that we had called prior & they said there was someone always there to to this. The 1 of the 2 clerks spoke up and said " Im trained " to do this but " I " dont feel comfortable doing it ... WTH ? So i spoke up and said do we need to go somewhere else ? She just looked at me with a dumb look on her face, A woman in line then spoke up and said Take her to " Victoria's Secret " They do it there as we were leaving there was NO Apology or anything... What POOR customer service ! JCPenny used to be Top Notch, I can see they have slid way far from what they use to be. Its NO wonder they are closing some stores if this is how they operate at just 1 store, Just imagine what kind of Chaos is in there other stores combined.

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5:19 pm EDT

JC Penney hairstyles

Please correct me if I'm wrong. Is it against company policy for Jcpenney employee's to solicit favors from clients? A hairstyles here in Tuscaloosa, Al contacted me at home May 22, 2017 to ask $225.00 to pay her electric bill. I loaned her the money. She promised to pay me back June 2 of course this didnt happened. I continued to call and text her for repayment. I had 2 more hair appointments with her and gave her very good tips. I texted her June 6 stating that she can pay $100 June 16 and the remaining balance June 28. She never responded to my text or called. She's has been giving me the run a round including telling me shes not at work or the manager wouldnt allow her to go to the bank. June 16th I had enough so I went to the salon and she tried everything she could to get me to leave. She didnt pay me. Stated that payroll messed up her check. I have discontinued my service with her due to the fact that I cant trust her. Putting it lightly SHE RIPPED ME OFF. This has caused unnecessary stress due to the fact I dont feel comfortable going back to the salon. To keep her from preying on customer's I will be returning to the salon to speak with manager and the manager of the store. She's a con and a liar. Please get her out of your store.

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4:34 pm EDT

JC Penney customer service

I am a long time standing customer. I went into the store to return a pair of jeans. I decided to get a different brand of jeans verses the pair I was returning. When I went to exchange them, the original receipt was $22.97. I used my $10 jcp reward, then paid the remaining balance of $10.69 with my jcp card. The attendant told me that only the $10.69 would be credited for my exchange for new jeans. I showed her the receipt and ask if I lose my reward. She called over a manager and the manager explained that I lose those rewards because it was not an even exchange. I understand losing the reward, how ever, when I got home I saw a coupon for $10 off on my table. I have been working all week. Actually left work to go exchange these jeans. I feel like the manager could have told me about the coupon. Or even asked me if I knew about it. Or offered one seeing how I was losing my reward. I ended up having to put $37 on my jcp card. I don't feel like they went above and beyond for good customer service. I honestly think $47 for a pair of jeans is ridiculous. I am really questioning if I want to continue shopping here or not!

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9:56 am EDT

JC Penney delivery

I had ordered a dishwasher and was having it delivered. When it was delivered the delivery men had no intentions on working that morning, they found excuse after excuse not to put it in. They said they couldn't do it because of our wood floor, my husband said he would remove the planks it would take him 2 minutes. They said no and left. Then I called back and complained set up another date, they never showed. I put a complaint in to get compensated and I was denied. What kind of customer service is this. I also purchased a refrigerator and was going to back for stove and microwave.

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11:20 pm EDT

JC Penney horrible service

I was at the Stockton Ca, JcPenny at the Shoe Department and the customer service was despicable. My mom and the other lady were standing in line and she cuts in front and then argues about that. But my problem isn't with that it is with what happened next. That cashier didn't have her name tag on, didn't smile at any customers, didn't ask if they found everything good. There were no communications at all. And then when my mom went to her my mom switched to a different cashier (Alessea) and my mom told her she wasn't being fair. And the cashier had the audacity to point to my mother saying she was wrong and the customer was there first. I work in retail too, and that is no customer service. I asked for the manager and the assistant operations manager Keith Loney came and I told him the situation and he said that cashier's name may have been Sabrina. This is outrageous she had no name tag, no respect. I want something done about this because this isn't the first time she did this to my family. And I want to hear back from the Corporate about what they will do. If this is the kind of people JcPenny is hiring than I am ashamed to shop here and if necessary I will close my account if no action is done. I want a callback regarding this issue. My number is (209) 986-7596 and my name is Ashmita Kumar.

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9:14 pm EDT
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JC Penney mattress and boxspring

I ordered and paid for in the deptford mall nj jcpenny store for a serta mattress and boxspring. I was told it would be 2weeks until it was delivered. on day 14 xpo delivery company out of ambler pa arrived at my door and first words were "we have a problem." the xpo delivery men said the mattress was "defective" and they cannot deliver it. they delivered the box spring which was not the boxspring that I had ordered. I asked if they could leave me the mattress that was defective until a new mattress was delivered but they said no they cannot do that. I called the next day to find out when the new mattress would be delivered and was told by customer service that I would have to wait another two weeks. I was told I would get a $25 gift card… I asked if there could be a rush placed on delivery and they said no. they also said I refused the mattress which is a blatant lie. I spent three hours on the phone that day trying to find out when I could get the mattress and jcpenney department store customer service and xpo all blamed one another for the issue. on day 10 today I called xpo and asked when I could expect my mattress delivered as I had not heard from them and they said the mattress came in four days ago but their automated telephone system wasn't working but they had me scheduled for delivery for today. I had to take another day off of work and explained that the only time that I could not receive the mattress was between the hours of 330 and 430. by 2 pm today my mattress was not delivered still and I called xpo and they said they can't deliver it until later that day regardless of my earlier request not to deliver it during 330 and 4:30 pm. the delivery man from xpo arrived at my house at 4 pm and I was not home as I stated I would not be. I called xpo and asked when my mattress could be delivered and they said I would be put back to the end of the process another 10 days I called for the next four hours and spoke to numerous "" managers at jcpenney customer service various delivery numbers each representative gave me - each person stating they would call me back and never did. I don't have a mattress or the right box spring that I paid for and I can't get one person to be honest and tell me when it would be delivered. at this point I want it delivered asap and have been told that's not possible. I have asked for corporate's phone number and was told I cannot have it. what options remain? small claims court? hiring an attorney? this is fraud in my opinion and I have been verbally abused on the phone, I have cried, I have no bed to sleep on for the last 20 days. this is entirely unacceptable!

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6:22 pm EDT

JC Penney getting billed twiced

I brought some items on line June 4th was billed on the 8th! Which was fine I got my items delivered on the 9th. Checked my account on the 11th and saw I was charged again for the same charges on the 8th! Called customer service on the 11th and was told that it was a glitch in their online department and the charges should be off the following day which was Monday, if not call back and jcpenny will call my bank to get the charges released. Monday come still pending charges. I called Tuesday since it was still pending was told my bank is the one responsible for holding the charges. Called my bank on Wednesday and was told that they are not holding the charges and that Jcpenny is not willing to do their job of releasing my funds and that the funds are supposed to expire from Jcpenny on Thursdays. Guess what it's Thursday and it's still pending! Called back to the customer service she said it's the bank. So I asked when will the charges expire. Did not get an answer! So now after numerous phone calls having to wait on phone for 25 minutes before someone answered then explained the situation was put back on hold for 5 more minutes then to get hung up on while on hold. I am done! First of all great sale but I shouldn't have to go though this crap in the first place, since Jcpenny charged my account again and refuses to go into their system and take the extra charge off my account! Dealt with rude customer service reps one sighed on the phone like I made the damn mistake! Now I got to use my lunch hour tomorrow to go to my damn bank to get these charges taken off! Well done Jcpenny never will I order online from you again!

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7:31 pm EDT

JC Penney management

I was at jcp and There was a sign that said xersion shorts reg. $30 on sale for $10. There was also a sign that read $17.99 for the shorts which made no sense. I asked the cashier Gabby to check the price sign and she disagreed with me so I asked for a manager Carole. She also disagrees with me and said there was nothing She could Do and that I just read the sign wrong. I asked for the complaint number and 4 people couldn't find it so I left and found it on my own. I had very bad and rude service. I have been a customer for many years and I don't deserve this kind of treatment.

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2:44 pm EDT
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JC Penney customer service complaint

Moments ago (Wednesday, 6/14/17 @ 11:41 AM PST) I was at the JCPenney store located at 4951 Slatten Ranch Road, Antioch, CA 94531 telephone # [protected]. I stood in line for almost 20 minutes and watched at least over 15 transactions take place and at no time did any of the clerks ask any of the customers that used Credit Cards (not debit cards) for an ID. Once I came up to the clerk to purchase my items she proceeded to ask me for my rewards number which I provided to her (which proves that the account is mine) so then she proceeded to take care of my transaction which I paid for with my JCPenney's Credit Card. Well right before completing the transaction she asked to see my ID. I then ask her was this the store's normal practice, because I observed all the Credit Card transactions that took place prior to mine and at no time was one person was asked for their ID. The clerk then replied to me with "well we ask some people sometime and sometime we don't." I then replied to her that this was not a good practice and that they should be consistent and it should be to ask everyone or ask no one, because as an African American Male I feel somewhat targeted that I was asked and that none of your other patrons who proceeded in the line ahead of me who happen not be African American were not asked. I immediately told her to return the items and call the manager. The first manager I spoke to was Tasha (Appliance Supervisor) and then I spoke to Kristina (Supervisor on Duty). I did not get a chance to speak to the Katie Anderson (Store Manager) because she was not in the store today. Both Tasha and Kristina said they would sit down with the clerk to provide her with additional coaching because they're supposed to ask "ALL CREDIT CARD USERS"for their ID regardless of race or gender. I would like for your organization to bring this issue to Katie Anderson (Store Manager) so that no one else has to experience this type of discrimination, humiliation and embarrassment at the hands of an unprofessional clerk. Thanks in advance.

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6:43 pm EDT
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JC Penney online ordering

I ordered shoes I need for work on June 7th. Was supposed to be delivered yesterday June 12th. I called their customer service line had to wait 15 minutes for an agent to assist me and was told there was no tracking number for UPS. Really? So it hasn't even been shipped yet! I paid $70 for Nike sneakers and expect better service then this! What a shame! I use to love Penneys! I won't shop there anymore.

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6:20 pm EDT

JC Penney trudy

Hello JCPenney,
Today I was shopping at your store in The Florence Mall. I work with people that have disabilities to help them find important. Sometimes I go with them to your store. I was with one of my clients that had a clothing voucher to use. After we were done shopping, we received guidance from an employee to go to the catalog section to check out...Apparently this is the only place where we can do this. Trudy was the employee working the cash register. Trusy was not friendly to me or my client. She seemed annoyed when we told her that we had a voucher. Trudy said that she couldn't help us but she would call someone that could. She has some trouble getting help. We waited for 10 minutes for a manager to come. I told Trudy that I wish there was a more efficient way to handle this. Jodi looked at me and said "well least we except the vouchers and it would be a lot easier for us" meaning the employees. She also lead on to say that she was a new employee. A few minutes passed on and there was confusion on what was allowed to purchase win this voucher. We seemed to get it straightened out, but again, , Trudy seemed annoyed with us. Trudy kept saying "really!?" in a demeaning way to the cash register. This whole situation made my client cry...someone is someone that suffers from panic disorders. I had to help her calm down. I'm writing to you today because I would like a more efficient process for the vouchers, some more training on customer service and disability sensitivity training for your employees. All people should we treated with dignity and respect. Trudy needs to learn these things.

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7:57 pm EDT
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JC Penney customer service

I placed an order for a swim suit bottom web ID 2883175 and requested a size small based on the reviews. I also told the representative that I needed the item before July as I was going on vacation. The representative told me that I should receive it before then, and so I placed the order. I received an email confirmation and when I reviewed the order and saw that the size was incorrect, I immediately called again. I told the representative what happened and expected to have the order changed with the correct size, but instead was told that I had to place another order with the right size. She then said that once I get the wrong sized order, I can send it back and get a refund. I just do not understand why I should go through such a hassle, if it was not my error. The representative who took the order erroneously put in the order for a size Xtra small instead of a small. I have had this experience before with other vendors and instead of placing another order, the company had the correct order expedited to me, at no expense to me. I hope to hear from your management team in regard to my complaint, as once again, the representative got the size wrong and I should not have to place another order based on her inaccuracy.

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5:47 pm EDT

JC Penney pop kirkland women wedge sandal

I purchased this shoe on May 27, 2017. I wore the shoe for the first time on June 3 to an event. After having the shoe on for only approximately 2 hours I went to take a step the complete strap on the right came completely off. I called JC Penny to explain the situation with the shoe. I was told because I had worn the shoe I could not get a refund nor another pair. I feel this totally unfair considering the shoe was only worn once for no more the 2 hours.

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1:14 pm EDT

JC Penney reward card

I just received a reward postcard in the mail for $10.00. The reward card is good for 5/1 to 5/14/17. Today's date is June 10th. Boy am I glad I earned this reward! I've received JCP rewards in the past and they were never already expired. This is a thin postcard, but not real small. It might have been stuck somewhere in a mailbag, etc. But that is not my fault or responsibility.

Obviously I want a new reward card that hasn't already expired.

My JCP card number is [protected] 6 1

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2:48 am EDT
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JC Penney employee

I was recently in JcPenny do some shopping when I asked for help and the employee didn't respond when I asked for a fitting room, she ignored me. Then I noticed she had family going in the fitting room, putting things in their purses and she said nothing. As I was checking out she cashed me out and instead of smiling and greeting me she looked up and down at me and rolled her eyes. Her attitude was disgusting and rude. Her name tag said Val, I've never had bad experience there at all until today.

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8:09 pm EDT

JC Penney jewellery

I recently bought a diamond pendant jewelry for my niece from the JCP website online.
while buying the piece of gold there was
- no option for gift wrapping
-No option to write a message.
-no tracking number on website.
The piece of jewelry was left in a small packet at her doorstep without handing it over to someone or taking any signature.
My niece had no clue who had sent her jewelry.
There was no name on the parcel as to who had sent it.
I had called customer care everyday asking for the tracking number and she had no answer.
Ridiculous service for such an expensive gift.
When I called JC penny to complain today all the manager said was sorry for the inconvenience but if your nice received the parcel don't worry!
She had an absolute no care attitude.She blamed me that I had not paid extra for gift wrapping and also said that packets are posted through ups so she can't do much about how the parcel is sent.
Why no name on the parcel? She says you dint mention it while paying...seriously..I am a JCP member and paid 500$ for a Diamond pendant and I had logged into my account while shopping so they couldn't find my name in the billing also? And before speaking to the manager the person from customer care asked me..What are you expecting in return...what did he mean by saying that.Im not a beggar and don't expect money in return when I complain.
WILL NEVER BUY AGAIN FROM JCP !

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5:07 pm EDT
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JC Penney jp salon

Hello,

I wanted to advise of an recurring issue I have been having at your salon. Everytime I call this salon no one answers the phone or puts me on hold for 30 minutes and never gets back on. What's going on? Are they slacking? Or does JP need to get it together. That makes your business look so bad. I'm appalled. Please do something. I would like someone to call me regarding this. Thanks Monica.

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7:44 pm EDT

JC Penney sock tag

Well I got home and was going to wash my socks and come to find out the lady left the dang 'stealing tag' thing on my socks. I needed them tomorrow but ya know its already 8:30 when I discover this and you guys close at 9 and i live to far and have work and school! I am VERY mad and would like your staff to get some brains! I understand we make mistakes but seriously what the hay, how do you forget something like that you [censor]!

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10:54 am EDT
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Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

JC Penney catnapper recliner

On April 9, 2017, I ordered a motorized recliner (order number [protected]) from JC Penney. I am having surgery on my right arm on June 13, 2017 to reattached my bicep and my surgeon advised me to get the recliner to sleep in for the first week after my surgery. I am 73 years old and live alone on Social Security and Medicare. Today, June 7, 2017, the chair was delivered with no remote and no power box to plug in. The chair will not move at all. The delivery people said to call JC Penney and they would FedEX the power box and remote to me in time for my surgery. When I called the customer phone number I was told they would send some people to fix my problem but it would not be before my surgery. I advised the customer service agent that I needed this as soon as possible - before June 13 - and she said that wasn't going to happen.
Did I mention that I ordered this chair on April 9th and it is now June 6th? This is the worst thing that has happened since I have been your customer. I am so upset with JC Penney. How could you let this happen and not rush to fix it? I counted on your company. You let me down. I would like the power equipment delivered to me before June 12, 2017.

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Resolved

JC Penney is having someone come to my home to bring the remote and power pack and set it up for me. It will not be in time for my surgery but at least I can use the chair in the next 12 weeks of recovery.

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7:01 pm EDT
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JC Penney sephora

I ordered in the store last week and was specifically told 4-6 business days. I have been checking my order everyday since and it's said "pending" everyday. Its been about a week now. When I called to ask about the order a "Mary" gave me attitude, and I only asked if it was pending or not. She also told me it would be 8-10 business days. Why would I be told two different things? I ordered it through you because I was told 4-6 days. I'm not happy

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JC Penney Customer Reviews Overview

JC Penney is a long-standing American department store chain that offers a diverse range of products including clothing, footwear, jewelry, beauty products, and home furnishings. Catering to a wide audience, the company provides items for men, women, and children, ensuring a variety of styles and sizes. Additionally, JC Penney offers services such as salon services and optical care. With an online presence at jcpenney.com, customers have the option to shop both in-store and online for their convenience.

JC Penney In-depth Review

Website Design and User Experience: The JC Penney website has a clean and modern design that is easy to navigate. The layout is intuitive, making it simple to find the desired products or categories. The search function is efficient and provides accurate results. Overall, the user experience is smooth and enjoyable.

Product Range and Variety: JC Penney offers a wide range of products across various categories, including clothing, home goods, electronics, and beauty products. The selection is extensive, catering to different tastes and preferences. Whether you're looking for trendy fashion items or household essentials, JC Penney has you covered.

Pricing and Discounts: JC Penney provides competitive pricing on its products, offering good value for money. The store frequently offers discounts and promotions, making it possible to find great deals. Additionally, JC Penney has a price match policy, ensuring that customers get the best price available.

Customer Service and Support: JC Penney's customer service is top-notch. The support team is responsive and knowledgeable, providing prompt assistance to any inquiries or issues. Whether it's through phone, email, or live chat, JC Penney ensures that customers receive the help they need in a friendly and efficient manner.

Shipping and Delivery: JC Penney offers reliable shipping and delivery services. The website provides clear information on shipping options and estimated delivery times. Orders are typically processed and shipped promptly, ensuring that customers receive their purchases in a timely manner.

Return and Exchange Policy: JC Penney has a hassle-free return and exchange policy. Customers can easily return or exchange products within a specified timeframe, either through mail or at a physical store. The process is straightforward, and JC Penney strives to provide a seamless experience for customers who need to make returns or exchanges.

Quality and Durability of Products: JC Penney offers products of good quality and durability. The store partners with reputable brands, ensuring that customers receive reliable and long-lasting items. Whether it's clothing, furniture, or electronics, JC Penney's products are built to withstand regular use.

Overall Shopping Experience: The overall shopping experience at JC Penney is excellent. The website is user-friendly, the product range is extensive, and the customer service is outstanding. With competitive pricing, reliable shipping, and a hassle-free return policy, JC Penney provides a seamless and enjoyable shopping experience.

Loyalty Programs and Rewards: JC Penney offers a loyalty program that rewards customers for their purchases. Members can earn points that can be redeemed for discounts or exclusive offers. The program enhances the shopping experience by providing additional benefits to loyal customers.

Online Security and Privacy Measures: JC Penney prioritizes online security and privacy. The website utilizes secure encryption technology to protect customer information and transactions. JC Penney also has a comprehensive privacy policy in place, ensuring that customer data is handled responsibly and securely.

Social Responsibility and Sustainability Efforts: JC Penney is committed to social responsibility and sustainability. The company actively engages in initiatives to reduce its environmental impact and supports various charitable organizations. By shopping at JC Penney, customers can contribute to these efforts and make a positive difference.

Customer Reviews and Ratings: JC Penney has received positive customer reviews and ratings. Customers appreciate the quality of products, competitive pricing, and excellent customer service. The overall satisfaction of customers reflects the commitment of JC Penney to meet and exceed customer expectations.

Mobile App Functionality: JC Penney's mobile app offers a seamless shopping experience on the go. The app is user-friendly, allowing customers to browse and purchase products easily. It also provides exclusive deals and notifications, enhancing the overall convenience of shopping with JC Penney.

In-Store Experience (if applicable): JC Penney's in-store experience is equally impressive. The stores are well-organized and clean, making it easy to find products. The staff is friendly and knowledgeable, providing assistance when needed. In-store events and promotions further enhance the overall shopping experience.

Competitor Comparison and Analysis: When compared to its competitors, JC Penney stands out for its wide range of products, competitive pricing, and excellent customer service. The store's commitment to quality, reliability, and customer satisfaction sets it apart from the competition, making it a preferred choice for many shoppers.

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- Summarize the main issue you have with JC Penney in the 'Complaint Title' section.

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- Provide detailed information about your experience with JC Penney. Include key areas of concern, relevant transaction details, steps taken to resolve the issue, the company's response, personal impact, and nature of the problem.

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Contact JC Penney customer service

Phone number

+1 (800) 322-1189

Website

www.jcpenney.com

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