JC Penney / satisfaction survey 15% coupon

Martinsburg Mall, Martinsburg, WV, United States Review updated:

The cashier asked me to please take time to go online to and take the satisfaction survey about my shopping experience (I had purchased infant clothing for a gift). She said that I would be provided with an on-line coupon for 15% off my next visit to JC Penney. I returned home and took the survey online. After taking the time to answer all questions, I was asked to hit "enter" one final time. I received the on-screen message of "Page does not Exist". I tried several times to back up and re-enter the info, but each time I received "Page Does Not Exist". So, I received no coupon. I have emailed JCPenney several times but NEVER receive a reply. So whey do they ask you to take the time to take a survey if they are not going to provide you with a coupon. Very, Very False Advertising of Incentives.

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  • As
      12th of May, 2010

    Not only do I know the website works, but I've helped customers take the survey in our store. Yes it is possible that our server was having a problem at the time, but if you got into the survey the more likely problem is your cookies. Go to Tools > Clear Recent History. A lot of the time there are cookies that get in the way and cause errors like that to occur. If you do decide to shop with Penney's again ask to take the survey in the store at a computer in the back, it shouldn't be a problem and you'll know you'll get a coupon. They do exist

    0 Votes
  • Jo
      21st of Jun, 2011

    I have heard several people say the website has had problems.

    0 Votes

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