Jamie Holton jamie4382 / Never receive product or refund
I ordered a custom item from Jamie through her etsy shop. I used alchemy (a way to request custom items and have sellers bid on it) and picked her to make my bag because she had great communication. Paid her upfront via Paypal. Then she sends me photos of the bag, and it looks nothing like the pattern she promised. Asked her to make a few changes, trying to give her the benefit, and never heard from her. Two weeks later, I ask for a refund since I've heard nothing from her. She gives me a story that her son has been in the hospital, please give her another day to finish and she'll ship out. I felt bad for her, so I did. Still nothing. No shipment, no email, nothing.
I finally filed a report with etsy and with paypal. After this she FINALLY responded to me that she'd give me a refund. She didn't. Paypal sided with me and told me that they couldn't refund the money because Jamie didn't have any in her paypal account for them to seize.
After several more attempts to contact her, she emails me with this:
"Can you PLEASE perform a chargeback and I will happily accept it so you can have your refund ASAP. My paypal acct is not verified and cannot send a refund. You can verify this info with paypal. Thank you and sorry for your inconvenience."
Now, this is also a lie about the paypal stuff. What is the truth is that she's scammed several other people who have also filed paypal complaints and her account has been suspended. A chargeback is just me disputing the charge on my credit card, and the card company eating the charge. Jamie still doesn't have to pay.
So still have heard nothing from her, and now her etsy account has been suspended.