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Lazada Southeast Asia Customer Care Service

3
Complaints198
Pending1
Resolved5

Lazada Southeast Asia

3rd Floor Salustiana D. Ty Tower, 104 Paseo de Roxas corner Perea St.
Makati
Philippines - 1229

Customer Support Phone Numbers

Mon9:00 AM - 6:00 PM
Tue9:00 AM - 6:00 PM
Wed9:00 AM - 6:00 PM
Thu9:00 AM - 6:00 PM
Fri9:00 AM - 6:00 PM
SatClosed
SunClosed
Plus

Lazada Southeast Asia Complaints & Reviews

Lazada Southeast Asia / scam seller in lazada singapore

Vi
Apr 18, 2019

I ordered Intex Inflatable Sofa bed from Lazada on 7th April 2019. After five days I used the chat application from the app to contact the seller to get the status of the courier there is no response. And I contacted SingPost and then they mentioned that it is Postal Mail so they don't...

Lazada Southeast Asia / 219160035868327 order number

Yt
Apr 16, 2019

Item not delivered and the time stamp show out for delivery april 16(13.22), attempt to deliver fail april 16(13.33), deliver failed april 16(13.51) and item will return to seller. There is nobody ever contacted me and the address is occupied at that time stamp. Contacted lazada live chat...

Lazada Southeast Asia / scammed on lazada

No
Apr 16, 2019

Order Number 15878223018733 Ordered 4 bar stools for SGD 60.29. Received instead a pack of worthless plastic wrist bracelet in a small package. As i was not at home my helper helped in accepting gr delivery. Obviously this is cheating in bought daylight. Lazada needs to prevent such...

Lazada Southeast Asia / refund customer service is very bad

Ah
Apr 13, 2019

I submitted a return request for the item and the seller rejected it by mistake. I talked to the seller and clarified to him that change of mind is applicable and he is ok to return it. He asked me to submit a return request again. But I can't submit a return request again right now because...

Lazada Southeast Asia / honor band 4 - defective item, dispute team rules in favor of seller

Ku
Apr 10, 2019

Order #15358593546873 Item was delivered on 28 Mar 2019. After spending 2 hours to check the item, it was found faulty. Return and Refund was requested on 28 Mar 2019 Seller immediately rejected return asking me to go down to Physical store for exchange. This is online shopping. Once we know...

Lazada Southeast Asia / order #225956918861093

Re
Apr 4, 2019

I received an SMS at 11:20 claiming that the item was delivered to my neighbor, who is unnamed and the signature is unknown to me. My children and relatives are at home the whole day and I was at home around 830 am. I have been coordinating with your live agent and she said she cannot...

Lazada Southeast Asia / no refund

Ch
Feb 15, 2019

Promised to refund my money in 10 business days and on 12th business days still getting nothing. Contacted them again and they always give me the bs script: "we will inform to expedite and do the refund as soon as possible" "we apologize profusely for the inconvenienced happened. Rest...

Lazada.com / parcel with tracking number 18111111488861

Ma
Feb 10, 2019

I ordered these items in lazada and it's been days but it hasn't been delivered. No one reached out to me. On the website, it keeps telling me that there was a shipment problem. The other parcel was delivered to me by ninjavan days ago, I ordered it together with this parcel...

Lazada Southeast Asia / parcel was not delivered

Ju
Jan 22, 2019

My order#8562572294459 status showed "delivered", but I actually didn't receive the parcel at all. Contact the customer service, but no one replied, didn't have a clue how to escalate. First time experiencefor shopping with Lazada was terrible. Was the parcel missing or delivered to wrong...

Lazada Philippines / non refund of money

Dp
Jan 19, 2019

I placed an order mid-December and paid with my credit card from a UK Bank. The order was not delivered on time and on December 26th Lazada cancelled my order. Now 24 days later I'm told that they won't refund the money to my credit card only to their e-wallet. The card was the original...

Lazada Singapore / nutri bullet pro nb 900

Sh
Jan 12, 2019

We bought it online from you last year under order number 383199442 customer name : Ram Alladi and ever since we bought we have encountered the below issues with the product.please note i raised this with your support team few months ago but they were unable to help. They said since the...

Lazada Southeast Asia / no access to account after no access to lazada wallet issue for 3 weeks

Mi
Dec 12, 2018

I have complained that I have no access to Lazada Wallet for around two weeks and no one seams to know how to fix this. I have had a refund in the Wallet for around 2 weeks. No one can fix the account to give me access now today I am blocked from the account totally I tried the forgot...

Lazada Malaysia / missing item - incomplete delivery

Ma
Dec 6, 2018

Order #211577841336283. Placed on 01 Dec 2018 17:58:02. Order placed for 3 unit of mobile phone. Parcel received on 05 Dec 2018 - 12:09. When parcel was open only 2 phones received. Personally drove to the shop to check the CCTV footage of the number of phones packed by the seller and found...

Lazada Southeast Asia / delay for my parcel

Ce
Dec 3, 2018

I had been using Lazada apps for quite sometimes. Before this, Lazada Malaysia never disappointed me. However, they made me very disappointed for this time. As usual, I had made my payment on 11 November 2018, but until now I am still have not get my parcel. Based on the delivery detail...

Lazada Philippines / unauthorized person use my credit card information

Mi
Nov 30, 2018

Anonymous person use my credit card info. To purchase items in Lazada. however may I cancelled the said transactions he purchase. i already coordinated it with my banks. please do cooperate. im seeking for your asap feedback on this matter. this is not a simple complain. Can you call me...

Lazada Philippines / 2tb toshiba hard disk drive

Cb
Nov 27, 2018

I placed order on the 2nd week of November. I was told by the perfect love shop who sold the item, that due to massive # of orders, my item will be delayed. Come the 23rd of Nov., the items came but the drive I am ordering for wasn't at hand instead, the package were, as they call it, a...

Lazada Southeast Asia / speed post suspended all lazada singapore parcels

Re
Oct 22, 2018

Complaint on Problematic Operation between Lazada and SpeedPost cc Lazada SG, Lazada HK, Lazada Cross Board, SingPost (SpeedPost) 20 Oct 2018 Dear Sir/Madam I am selling children's costume through Lazada online platform. I would like to complain the problematic operation between Lazada and...

Lazada Southeast Asia / products never delivered but online status update delivered

Ko
Oct 21, 2018

I buy a gas stove (Butterfly). Order No : #208242202999847. I checked the status of delivery on line and it mentioned the product was delivered. In fact I never received the product yet. I chat in Lazada customer care website and reported to the service officer. To my surprise, the officer...

Lazada Southeast Asia / goods never received

Ye
Oct 17, 2018

hi. i am desmond from malaysia. i bought an item at lazada and i was told the seller is local. according to the tracking period, the goods should arrive in 3 days. now is over a month and i receivs nothing. the tracking number showed item.shipped and received. however, the receipant wa...

Lazada Philippines / orders by hackers charged to my credit card

Do
Oct 13, 2018

Last month may pumasok na bills of lazada sa credit card ko. Obviously my card was hacked. Ang complaint ko is upon delivery of the goods bakit ibinigay ng lazada sa hackers? Ano ba ang procedure ng verification of identification nila regarding sa pag identify na yung recipient eh yung...

Lazada Southeast Asia / sofa from I home muar

Su
Sep 27, 2018

I hope you can help me. I purchased the sofa from Lazada (Order no 207367697772833) and I Home should deliver to me from 28th Sep till 2nd Oct 2018. I got message from someone (I Home) saying will deliver yesterday (26 Sep 2018) however they forcing me to accept the sofa at 07.00 am which...

Lazada Southeast Asia / someone used my email to register on that website

Jo
Sep 11, 2018

I've got an e-mail this afternoon saying "thank you for registering with us" etc and an hour later I've received another e-mail saying I've purchased something. Well no, I actually haven't!!! I have never even heard of your website nor created account in there!!! Please delete it...

Lazada Southeast Asia / no refund and worst customer service ever seen

En
Sep 9, 2018

Bought an item on lazada in Nov. 2017 and did not receive anything other than the bubble wrap. Wrote to Lazada with photos etc. and Lazada CS promised that a refund had been issued. After a few weeks, wrote to check and got the same reply: in process. January 2018, still no refund. Only 10...

Lazada Southeast Asia / did not cancelled order immediately due to pricing issue.

Os
Sep 3, 2018

Bought the item but cancelled after the promotion period. The reason is pricing issue but this is totally unacceptable for me. If pricing issue, they should inform us immediately to avoid us to miss out the promotion for making other order. This makes me feel that Lazada doesn't want to take any...

Lazada Southeast Asia / inability to return a damaged umbrella + poor customer service

Mo
Aug 29, 2018

Pickup Schedule Request - Order Number: 6499157411132 (from August 6th) I have ordered 5 umbrellas in July, as part of an order over SGD700. I got emailed that 1 was out of stock and when the 4 umbrellas arrived, one of slightly damaged but usable and another was torn at the top (see...

Lazada Southeast Asia / three orders not delivered

Sh
Aug 21, 2018

Received messages/emails last 08/18 at around 2pm that my items will be delivered within the day, then after 2hrs, another set of emails advising me that orders will be for cancelation if no feedback is given within 24hrs as item has already been on hold in the warehouse for more than...

Lazada Southeast Asia / wrong item, questionable item with no government icc stickers or quality control stickers

Td
Aug 9, 2018

We ordered a 24W white ceiling light, what came was completely different and in pink with flowers, upon looking at the item, there are no importation stickers (icc) and no quality control stickers or any information on the item, the only information is on the box which is all in mandarin...

Lazada Southeast Asia / slow response / resolution

Li
Aug 9, 2018

Order #: 204377515663690 Order placed last July 28, 2018. Expected delivery date: July 31, 2018. Order not delivered because "waiting for stocks". But 2 days after the expected delivery date, i received a notification that my item is back on stock and in my wishlist. And 2 days after that...

Lazada Southeast Asia / good received not the same as stated

De
Jul 26, 2018

Good Day, Supplier : Shenzhen Fuzecheng Technology Co., Ltd My Order No : 6426089522598 Item : 3 pcs Rubber Golf Tee Holder 43/54/70/80mm In the picture show for 4 different height type but receiving 1 pc only. Wrote to them but no response. Initially before placing order, I also worried it sold...

Lazada / did not deliver my package

Be
Jul 24, 2018

July 20 2018 (friday) and july 21 2018 (saturday) ng tx po kayo sa akin na darating yung package na order ko from lazada peri walang nag deliver that day tas may na recieve na lang akong email yesterday na ibabalik na sa sender dahil wala daw akong pambayad.eh wala naman pong dumating na...

Lazada Southeast Asia / product and service complaint

Wo
Jul 24, 2018

1st complaint Purchase in online lazada malaysia. Talked to customer service malaysia help chat line on 4 times, lots of promises but no action. I am writing here to lazada corporate hoping to see positive action Order number : 203897630960026 Date deliver: 5 jul 2017 Defective : missing...

Lazada Southeast Asia / the other user's name in my account

Su
Jul 15, 2018

Hi, Following many rounds of discussion to this problem where I found your system keep sending a notification of my transaction to my email ([email protected]) but addressing a stranger's name. It only was a clarification that that guy input the wrong email address which wa...

Lazada Southeast Asia / product doesn't even meet, the specification seller putting irrelevant information to cheat their customer

Le
Jul 15, 2018

To: Lazada Hi, I have bought a waterproof solar light (order no: #203674629656018) from MoreVision and received on 29 June 2018 and began to test out the light under mode 3 (which claim to be lighting up for 6-8 hours) on 1 July 2018 after full charge under direct sunlight. The light...

Lazada Southeast Asia / product still not received and seller response is very irresponsible (seller: mytools marketing)

Do
Jul 10, 2018

Order# 203858067738103 Placed order on 01 Jul 2018. Paid by Online banking full amount including Shipping Fee. Estimated Time Delivery shown as Sat 07 Jul - Mon 09 Jul. I have been following up with the Seller (mytools marketing) since 09 Jul. They are responding me by just giving...

Lazada / parcel not delivered / product ikeahyllis shelving unit

Li
Jun 30, 2018

Parcel tracking ER270920195MY revealed picked up by PosLaju Hub on 19/6/18. Reported to PosLaju not received on 25/6/18 & 30/6/17 report no 18060058117. Please revert urgently on the status, below my details: Email "[email protected]" Contact no. 0123979169 Name: Liew Oi...

Lazada / refund / the worst customer service I ever had in my entire life!

Vl
Jun 29, 2018

Pinag balik balik ako ng employee nyo sa San Joaquin 5 times. This is regarding with my refund in Lazada everything is fine naman daw sa Lazada's end. Your employee asking for a wallet ID number na as per lazada hind naman daw required because I have the order number and remittance...

[Resolved] Lazada Southeast Asia / order being cancelled unilaterally, seller and lazada malaysia team giving contradicting statement

La
Jun 6, 2018

I have ordered an item from Laneigh Malaysia whereby the order number is #203068708463136. Later on, I make a request for a change of shipping and billing address to Laneigh Malaysia whereby the Laneigh Malaysia rejected my request and told me that the item have been packed and sent...

Lazada Southeast Asia / lazada ph returned item but not yet refunded

Jb
Jun 6, 2018

I ordered a globe modem and it did not work. I asked to have it replaced and the replacement did not work. With much difficulty I returned this one also. I have been promised a refund now for four months... Each time nothing happens. The account is [email protected] The order number i...

Lazada Southeast Asia / fake 2tb wd external hard drive / customer care lazada ph incompetent service

Gr
Jun 5, 2018

Narration: I ordered a 2tb wd external hdd in lazada amounting to p2, 000.00 using my friends account because I don't have a lazada and credit card account, I processed my order, pay my friend credit card amounting to p2, 000.00 and finally my order arrived, thrillingly to test it out I...

Lazada Southeast Asia / customer service thailand.

Sa
May 30, 2018

I ordered and paid for a product on the 18th. The seller didn't have the product and said that I had to cancel the order myself. As it said processing I couldn't. I have called Lazada and the seller repeatedly. Lazada said they can not cancel the order and that I have to wait until the 1st...