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1.1 532 Reviews

Etsy Complaints Summary

11 Resolved
508 Unresolved
Our verdict: If considering services from Etsy with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Etsy reviews & complaints 532

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A
6:22 am EDT

Etsy service/ the worst would not recommend

People be ware! Do not open your business with ETSY CORP they will shut your shop down in a heart beat and not care that you quick your job to become a full time ETSY seller. Also people do not buy from ETSY very un professional the way they handle orders everyones information is exposed do not buy from here! Your personal info is exposed very dangerous !

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11:13 am EST
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Etsy seller complaint

I am putting in a complaint against seller (xlr8imports)! I am so furious that people can just talk to people any way they feel and please. All I did was contact the seller to see if he can expedite an item I was interested in buying since I need it within a certain time frame and his/her response to me was "please do not purchase this item and do not contact me again". I mean really? Why is such a mean and degrading seller still allowed to sell on Etsy and better yet what gives them the right to speak with me like that? I want the seller removed if they dont apologize or I will make a remove with BBB and consumer dept. Unacceptable! I have proof of conversation if needed.
Maria Colandrea

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V
1:59 pm EST

Etsy order #[protected]

Purchased from
crixina on Dec 14, 2017
Order by 12/15 BLACK Universal Hand GRIPS for Gymnastics Kip Bars/Uneven Bars for American Girl Doll, or ANY 18" Inch Dolls
Order by 12/15 BLACK Universal Hand GRIPS for Gymnastics Kip Bars/Uneven Bars for American Girl Doll, or ANY 18" Inch Dolls
Transaction #[protected]
Quantity: 1
Copy of my review/complaint

horrible Etsy vendor experience I had. Here is my review over a disputed item

Firstly, it should be stated that this vendor was most disrespectful anfd inappropriate in response to my inquiry about what was pictured Vs. what was sold. Here are excerpts from her offensive response:
"I should have know you would try this. You are either intentionally doing this, or you did not read the listing description and common sense didn't step in and tell you that this listing is probably not for all of those items for only $6. ...Im sure you already know this unless you've been living under a rock away from society for the last 30 years"

A simple and professional response to educate me as the buyer that she did not provide a photo of just the item for sale (as she should have done) would have been the proper response. This vendor should be contacted by Etsy regarding appropriate customer service.

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12:25 pm EST
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Etsy maverick hoodie gray/black

black and gray hoodie, men's . ordered on november, 14 2017. never received package. ordered and paid for by [protected]@yahoo.com . Item was to be delivered in 5 to 10 business days. I have received another order from the same company order #[protected] with no problems it was ordered on the same date. would like the item to be shipped to me before christmas for my grand kid please and thank you

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C
11:42 am EST

Etsy poor service, lousy quality jewelry

I should have taken a close look at the reviews posted on the BeeBee Design Studio facebook page. All the reviews were 5 stars and spontaneously appeared within hours despite the existence of the site for years. The Etsy account also made it clear only a few pieces were sold over the better part of a decade. I got beaded overpriced garbage. When I complained of the poor work & was verbally abused and refused a refund. The owner of the site deleted my complaints from her review page & replaced them with 15 phony 5 star reviews. She's a con artist not a craftsman.

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BeeBee Design Studio
, US
Dec 08, 2017 10:55 pm EST

ComplaintsBoard is also a fake business review site run by a corrupt man in Russia that extorts money from businesses and doesn't verify their reviews. This whole thing is a huge mess and no one should put any stock in this libelous review nor the site its printed on.

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BeeBee Design Studio
, US
Dec 06, 2017 8:12 pm EST

I have attached screenshots that a rape victim advocate friend of mine found of Craig Hingley on a comment board of a story about Bill Cosby, admitting that he's falsely libeling me. This should be enough to help anyone reading this to understand this man is targeting and harassing me with libel.

If that's not enough, simply note the escalation in his claims on this review alone: First, he claims he was "verbally abused", then when I produce evidence that he created false accounts and reviews, he escalated his claims to "death threats". Also, he first claimed I "refused him a refund", then he escalated it to "I stole his identity". First he's only referring to me, Brandy Betts of BeeBee Designs. Now, he's using terms like "they". Who are "they"?

Of course, none of this happened in the first place. I just want readers to note that he changes his claims throughout this review process, which clearly demonstrates he's lying, and furthermore he's not right in the head. If someone stole your identity and sent you death threats, you'd lead out with that in your initial review. Instead, when he's outed as lying, he tries to "up the ante" by making his story more dramatic. This is nonsense. This man is nothing but a lunatic with an obsessive vendetta, as I'm sure everyone can see by now.

Mr. Hingley is welcome to produce this "proof" he has of my "using identity theft accounts" to promote my business. He may produce this "proof" he has of me sending him death threats. This site allows attachments. So let's see them, and let customers decide for themselves.

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Craig A Hingley
, US
Dec 05, 2017 8:37 pm EST

Will def be contacting PayPal about Brandy Betts & Robert Harrington using identity theft accounts to promote BeeBee Design Studios. Got all the proof I need right here.

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Craig A Hingley
, US
Dec 05, 2017 8:19 pm EST

And don't be fooled by these people and their identity theft accounts. For the love of god don't trust them with your credit card info. These posts Brady Betts listed are identity theft accounts. They are not mine. Don't let these con artists with their fake accounts rob you blind.

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Craig A Hingley
, US
Dec 05, 2017 7:15 pm EST

They sent me death threats. Is Robert Harrington some sort of etsy goon? Does this seem like the behavior of 5 star professionals. I've received death threats from individuals associated with these goons. BUYER BEWARE It's not 5 star jewelry. Anyone can see that. These are not 5 star materials. She refuses to post her credentials online because she doesn't have any. Their conduct and lack of professionalism speaks for itself. Nothing 5 star about it. I've literally seen scores and scores of complaints about this vender and have happily written many of the. And will happily write more. They may be creeping on my facebook page but they are just con artists from a thousand miles away with 15 fake 5 star reviews.

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Robert Harrington
, US
Dec 05, 2017 3:40 am EST

Facebook virtually never allows comments to be deleted from commercial accounts. When they do there's very good reason for it. That's why bad comments on Facebook reviews usually persist despite the embarrassment they cause the commercial enterprise. Facebook deleted Craig Hingley's libellous comments on BeeBee Design Studio's site because he's a known hate terrorist who has been stalking the owner of BeeBee Design Studio for years, long before she created her commercial account. The real conman is Craig Hingley himself, a loser who lives in Halifax, Nova Scotia. He is everything you'd expect a troll to be, jobless, living in impoverished circumstances on Canadian Government welfare, full of hate for many people. Hingley, 53, is a loser, and like so many losers he is a self-loathing nonentity with too much time in his hands.

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BeeBee Design Studio
, US
Dec 04, 2017 5:35 pm EST

Please be aware that Mr. Craig Hingley has never bought any product from me, nor has he ever contacted me for any reason regarding my business. Mr. Hingley is obsessed with a few of the sexual assault survivors I work with in my spare time, including Bill Cosby's victims, and this is his way of lashing out at me for supporting them. He has been doing this for about three years now. I have attached screenshots to show you the various fake accounts he's created to write fake libelous reviews of my business with the intent of harming me financially. All of his fake accounts have been reported and removed by Facebook, as have his fake and libelous reviews. I have also attached screenshots of some of his comments on social media that demonstrate his sick views toward women and rape survivors. Please visit my facebook business page "BeeBee Design Studio" to read actual reviews of customers (including friends and family) who have actually bought items from me (and some who simply admire my work), and if you'd like proof he hasn't bought anything I can happily provide that if you private message me on that page. Thank you.

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4:14 am EST
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Etsy google lookup

When I typed in what to buy a 4 year old into the google search, Images came up at the top to scroll through for toys and while sliding pictures of toys to the left there was a dirta santa underwear with the red nose sticking up of a snowman on mens underwear from Etsy. I feel like this image shouldn't be right in the middle of where you are trying to find things for a 4 year old. That it needs to be moved so its not in between finding childrens toys because it seems like an adult type of thing

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V
3:24 am EDT

Etsy Avoid them and stay safe

I would recommend you to avoid ordering from this website.
First of all, if something bad happens, they have no proper protection for customers. They are interested in money, so don't think they will resolve your issue, it's not what they do there.
Second, I was shocked and frustrated when I received the ordered item. I looked different and nothing like the photo on the website. The biggest scam in my life. Oh, by the way, the customer service representative said that shipping back is impossible. What was the reason? She said nothing. And hung up. So professional.
It was my last time dealing with them. Absolutely terrible.

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S
4:15 am EDT

Etsy no buyers protection at all

I got a broken order. Requested the refund, but the seller said it wasn't her fault, so there will be no refund, sorry. I called their customer service and they said they can't help me, it's not their responsibility. I wrote the truth about this seller under her advertising posts and she said he would sue me for this. Ok, I will sue you back for broken things you've sent. After that she refunded. But my account was blocked because I had to complain to them. I did, but they were useless. Oh well, blocked means blocked, not a big deal.
Stay away. Never use them and be happy. Take care.

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skye Rivers
waddell, US
Oct 17, 2017 10:48 am EDT

I AM TIRED of ETSY SELLERS GETTING AWAY WITH THIS TYPE OF BEHAVIOR AND WANT TO DO SOMETHING ABOUT IT. The same thing happened to me. I want to get a class action suit going. Are you interested? IF so, contact me at skyerivers@gmail.com.

I contacted a seller who does pouches. She shared she does custom orders. I shared with her that I needed pouches sewn different sizes to fit glass figurines snug. She said no problem and seemed nice and trusting. I gave her my measurements for each pouch numerous times. FYI I have been having custom made pouches manufactured for over twenty years, and I used her for her ability to embroider on them. I was very clear what I needed. She sent me back pouches that were all the same size that she currently sells on her Etsy page which I told her from the start would never work for my gift.

After going back and forth, with pouches not fitting properly, I wanted a refund. I had to fight for it, but finally got all of it except $65 of it of which Pay Pal finally refunded to me because she was so deceitful and they had enough. Pay Pal told me to keep the product, but I told them I didn't want it and wanted her to have it back, but I would not be paying for shipping. The seller knew this but accused me of lying saying Pay Pal never said that which was not true. With that $65 she didn't have to refund me, I told her I am not spending anymore time and money on this and send me a call tag to get her pouches back. She then accused me of stealing them.

She has lied to Pay Pal and Etsy about what happened stating I gave her the wrong measurements, but how could that be when she didn't change the size of any of the pouches, leaving them either too big or too small because they were not made to fit these small glass figurines. I contacted Etsy, and they were no help. I was horrified. She is calling me a thief saying she made a police report against me LOL, then stating now she has contacted a collection agency on 'me' for keeping her products which would cost $15.00 to send back, and refuses. They are ugly and the ones I asked for a specific image came out horrendously. I don't want them. I had someone else make me pouches since then and her's are just sitting in a box. She cost me time and money and when I wrote a review on her page, her response was full of lies, and then there was no place on that review to dispute her claim.

I feel Etsy should not continue to get away with this type of behavior towards their customers and we should be protected like any other company would. If you are interested, contact me and I am looking into a class action suit. This is insane.

ComplaintsBoard
P
6:34 am EDT

Etsy etsy is a joke

People who write complaints against Etsy are right. There's absolutely no protection for customers. Sellers behave the way they want. They can't cheat, loot, steal money, send wrong products. I got a damaged item and couldn't contact the seller. Why would he answer when he already got my money? Very convenient.
Use other services if you want to shop online.

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Sue Robertson
, US
Apr 04, 2022 2:57 pm EDT

Good God Skye Rivers how many lies can you put in one place. You stole my items and never paid for them They were made to your exact specs. Because you can't measure correctly isn't my fault.I have never had a complaint about any of my workmanship in 15 years of doing this.

Red Neck Rags Creations.

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skye Rivers
waddell, US
Oct 17, 2017 10:48 am EDT

I AM TIRED of ETSY SELLERS GETTING AWAY WITH THIS TYPE OF BEHAVIOR AND WANT TO DO SOMETHING ABOUT IT. The same thing happened to me. I want to get a class action suit going. Are you interested? IF so, contact me at skyerivers@gmail.com.

I contacted a seller (REDNECK RAG CREATIONS) who does pouches. She shared she does custom orders. I shared with her that I needed pouches sewn different sizes to fit glass figurines snug. She said no problem and seemed nice and trusting. I gave her my measurements for each pouch numerous times. FYI I have been having custom made pouches manufactured for over twenty years, and I used her for her ability to embroider on them. I was very clear what I needed. She sent me back pouches that were all the same size that she currently sells on her Etsy page which I told her from the start would never work for my gift.

After going back and forth, with pouches not fitting properly, I wanted a refund. I had to fight for it, but finally got all of it except $65 of it of which Pay Pal finally refunded to me because she was so deceitful and they had enough. Pay Pal told me to keep the product, but I told them I didn't want it and wanted her to have it back, but I would not be paying for shipping. The seller knew this but accused me of lying saying Pay Pal never said that which was not true. With that $65 she didn't have to refund me, I told her I am not spending anymore time and money on this and send me a call tag to get her pouches back. She then accused me of stealing them.

She has lied to Pay Pal and Etsy about what happened stating I gave her the wrong measurements, but how could that be when she didn't change the size of any of the pouches, leaving them either too big or too small because they were not made to fit these small glass figurines. I contacted Etsy, and they were no help. I was horrified. She is calling me a thief saying she made a police report against me LOL, then stating now she has contacted a collection agency on 'me' for keeping her products which would cost $15.00 to send back, and refuses. They are ugly and the ones I asked for a specific image came out horrendously. I don't want them. I had someone else make me pouches since then and her's are just sitting in a box. She cost me time and money and when I wrote a review on her page, her response was full of lies, and then there was no place on that review to dispute her claim.

I feel Etsy should not continue to get away with this type of behavior towards their customers and we should be protected like any other company would. If you are interested, contact me and I am looking into a class action suit. This is insane.

ComplaintsBoard
S
7:50 pm EDT

Etsy shut my shop down for no reason, and holding my funds for more than 5 months.

I have been selling on ebay for 10years, my mother suggested that i try etsy. Oh boy what a mistake. They shut my shop down, said i violated some policies, and ignored my emails when i was asking my my funds will be transferred into my checking account. They have no phone number to call on the site, so you have to contact them through email. When you write them they never get back to you. This is a poor excuse of a site, they are talking about integrity, but clearly they are lacking it.

I was charged fees for the listings that they canceled, and they refused to refund my money. Also now, someone just got back to me stating that my funds will be available in my bank account january 31st, 2018. We are now on august 9th, 2017. Are they crazy? i have to wait that long to get my money for the items i sold on their site. This is clearly an injustice, people need their funds, we are all trying to make a living.

Some action needs to be taken against them, they need to be stopped. I read several other complaints for the same reason, they are targeting us for no reason, and that is not fair.

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Update by shanvey1980
Aug 09, 2017 8:18 pm EDT

We need to get together and file a class action lawsuit against them. We need to stop them, right in their tracks! If you are in contact me at etsy.scam@yahoo.com I am making this email address to communicate with those who want to start a class action lawsuit against them. We need 40/ 50 people to start a case.

We are not going to be treated like dirt anymore!

leave me your name, and complaint. I will get back to you as soon as possible, with updates, and if I need any added information. Thanks!

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3:47 pm EDT

Etsy shipsurance

Shipsurance is a huge SCAM. They will take your money and run fast. If you ever give your money to these thieving [censor], and then have to file a claim, you'll see what it like to get screwed big time. Emma ( the rude old lady in the claims dept.) is going to make you feel like the biggest fool. She is going to make you waste your time jumping thru an endless number of ridiculous hoops. After a month or two you will finally give up. And that is exactly what she is counting on. Before pissing your money away with Shipsurance, consider spending it wisely on the best boxes and packaging supplies that you can find. Over pack your items. Then just pray that your item makes it to your customer in one piece. If your shipment gets lost or damaged, [censor]surance is not going to give you one single penny.

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5:38 pm EDT

Etsy suspension of more than 50, 000 shops

May 2017 - Etsy has suspended more than 50, 000 seller shops because they refused to sign for etsy pay (including sharing a great deal of personal financial information with etsy. At the same time these sellers have been suspended, etsy pay is not available to all countries who sell on etsy. As such, how is it legal for etsy to enforce a requirement that some sellers (in certain countries, including the USA) are required to sign up or be suspended while others are not and can continue to use only their payment method of choice? This cannot be legal. Oh, suspended shops did not receive any compensation for losses due to listed items. It is time for a class action lawsuit!

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11:31 am EDT
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Etsy etsy selling

I sold on etsy for 9 years and loved it. Well back in October 2016 my shop was shutdown and was give no reason as to why. I finally got in touch with support and they told me that I had a cat ring in my store that was against their policy. They said it wasn't raw material for jewelry making or wasn't handmade. So I had to delete it. They said they had emailed me back in September regarding this but I never got the email. So again in Feb 2017 I was shut down this time they said for an elephant ring. To my dismay I thought I had gotten rid of everything that was an issue. The ring had slipped through I had over 1200 items in my store and I didn't realize it was still listed. That may sound crazy but I stayed pretty busy. They said I could appeal it and I did but they would not let me come back. I was pretty shocked after selling on etsy for 9 years and it was my lively hood. The thing that upsets me the most is there are sellers still selling rings on etsy the exact rings that I got kicked off for selling. I don't understand it makes you feel like there was some ulterior reason for this. I have my own online store now and struggling to get it out there. Etsy has all the traffic. My shop is carolinabeadshop.com

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6:54 pm EDT
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Etsy item I ordered from seller sofia nicoli, miami, fl

purchased an item that was not up claims posted on etsy. item defective. was told I could return it but she would be out of town for 2 weeks. waited to ship back after she returned. when i emailed about receiving the item, usps showed it was delivered to her address, Sofia Nicoli
19275 Biscayne Blvd.
#38 - Aventura- Florida - 33180, this is the response i got she stated she had not received it and got this email from her:

"I've been trying to be nice to you with no avail. The number without the carrier means nothing.Also you should be grateful to have a good person like me getting your no amicable messages and still trying to please you.
No one after 2 months would accept a ring back or even consider to refund it because I will never know if you didn't drop the ring and loosen the stone- I don't know if you took a shower with it or wash dishes with it so the silver ( which always turn color - some take years some don't but it's silver ) ... still Im here listening to you - bottom line I did not receive anything yet - show me the receipt of the shipping.

Also I will access the condition of the ring once I received."

So now and I out the item and my money!

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1:06 am EST

Etsy pendant

I bought a pendant from this website Etsy and I did not receive my order. I would like to mention that seller took my money pretty fast and at the beginning he seemed nice and trustworthy. I told him that pendant was a present for a dear person and he assured me I'll get my order on time. Several days later I received a message from him stating that my order was shipped but there was no tracking number. Seller assured me I'll get my number within a couple of days and that was the last thing I ever heard from him. I tried to reach him many times but that took me nowhere. Money lost and I did not receive the pendant. I am very disappointed with Etsy and I will not buy from this site again!

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7:47 pm EDT
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Etsy posters

Ordered from this woman's etsy store. Print came out looking like trash. Got it printed at a store for about $9. Picture was $6 for the digital file. Picture came out looking like total trash. Seller then ridicules me and insults me, calling me names.

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3:58 pm EDT

Etsy Rips off and steals from vendors and customers

Etsy is fast becoming an obsolete [censored]pile of idiot admin that shuts down threads in the forum and deletes accounts if anyone challenges their corrupt behavior against the marketplace vendors and customers.

Recently in July 2016, etsy double billed customers and shop FVF sales through their payment processor, worldpay. It is not the first time but it is the worst time and extendedly so.

Etsy further continued to steal from vendors and their customers in stating they could not see anything on their end of it and said to contact them through email as they do not have a phone number for customer service. They demanded screenshots of bank statements from customers in order to refund them overages at their discretion and shut down anyone who complained publicly. They have deleted threads asking for help and restitution and this has extended from early July well into August.

Etsy kiss ups in the forum have shut down threads and muted sellers and customers so they will not be heard on their site.

Thousands upon thousands of dollars are missing in customer and vendor accounts and etsy will not reveal where that money is, nor have they refunded all cases weeks later.

Etsy promised to remove negative feedback from customers who wrongly blamed individual shop vendors on the etsy site, yet they have not done so for any of the many shops bringing it to the attention of etsy via forums. This drives down the shops rating and seo ranking, thereby tarnishing their business and allowing etsy corp to remain immune to admitting any wrong doing.

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5:36 am EDT

Etsy nike shoes

I purchased a pair of Nike shoes for women and they sent the wrong shoes. I spent $80 of my money and at first I received an email saying they would get back with me with their aftercare shipping department but nobody has contacted me! I have emailed every day 2-3 times a day and no word from them!
I have no idea who or what to do? I had no idea it was coming from CHINA!
The Tiffany blue shoes are what I ordered and they sent me green shoes! It won't let me upload green shoes.

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1:21 am EDT

Etsy very dishonest company!

I have ordered some items from Etsy in early March and weeks later nothing arrived so I contacted them and asked about my order. They said that they need to check what was going and promised to contact me back later. Then they said that my order was probably lost and said that they'll send out another package. I agreed. It is now May 17 and still nothing! They were replying to my messages and seemed very nice, but when I asked for a refund they stopped answering. Very dishonest and disrespectful company!

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8:33 am EST

Etsy terrible customer service

Hello. I ordered something through Etsy few months ago. I thought that shipping was quite expensive, but still ordered. Actual postage was only half what the total cost was, I realised that only when I saw the costing stamps on the package. Item I ordered looked great on the website and it was very expensive too. But those were only images, and the actual item did not reflect the price, and looked cheap. I contacted customer support and demanded a return. But the rep responded rudely and said very unkind things. Then he just dropped the call. No excuses, no apologise, no refund. Very disappointed with the service.

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Etsy Customer Reviews Overview

Etsy is a popular online marketplace that connects buyers and sellers of unique and handmade goods. The platform has received overwhelmingly positive reviews from users, who praise its user-friendly interface, wide selection of products, and excellent customer service.

One of the biggest draws of Etsy is its focus on handmade and one-of-a-kind items. Customers appreciate the ability to find unique and personalized gifts, as well as the opportunity to support independent artists and makers. Many reviewers also note that the quality of the products sold on Etsy is generally high, with sellers taking pride in their craftsmanship and attention to detail.

In addition to its selection of handmade goods, Etsy also offers a wide range of vintage items, craft supplies, and digital downloads. Customers appreciate the variety of products available, as well as the ability to search for specific items using detailed filters and categories.

Etsy's customer service is another area where the platform excels. Many reviewers note that Etsy's support team is responsive and helpful, and that disputes with sellers are often resolved quickly and fairly. The platform also offers buyer protection policies, which give customers peace of mind when making purchases.

Overall, Etsy is a highly regarded online marketplace that offers a unique and enjoyable shopping experience. Its focus on handmade and personalized items, wide selection of products, and excellent customer service make it a top choice for shoppers looking for something special.

Etsy In-depth Review

Website Design and User Experience: The design of Etsy's website is visually appealing and user-friendly. The layout is clean and intuitive, making it easy to navigate and find what you're looking for. The search function is efficient, allowing users to filter and sort results to quickly find the desired products. Overall, the website design and user experience are top-notch.

Product Variety and Quality: Etsy offers an extensive range of products, catering to diverse interests and preferences. Whether you're looking for handmade crafts, vintage items, or unique gifts, Etsy has it all. The quality of the products is generally high, with many sellers showcasing their craftsmanship and attention to detail. It's a treasure trove for those seeking one-of-a-kind items.

Seller Reputation and Trustworthiness: Etsy has a robust system in place to ensure seller reputation and trustworthiness. Each seller has a profile that displays customer reviews and ratings, providing valuable insights into their reliability and product quality. Additionally, Etsy has a buyer protection program that safeguards against fraudulent sellers, giving users peace of mind when making purchases.

Pricing and Value for Money: The pricing on Etsy varies depending on the seller and product. While some items may be priced higher due to their uniqueness or craftsmanship, there are also plenty of affordable options available. Overall, the value for money on Etsy is excellent, considering the quality and uniqueness of the products offered.

Customer Service and Support: Etsy's customer service and support are commendable. They have a responsive and helpful customer support team that promptly addresses any queries or issues. Additionally, the seller community on Etsy is known for its friendly and helpful nature, often going above and beyond to ensure customer satisfaction.

Shipping and Delivery: Shipping and delivery on Etsy can vary depending on the seller and location. However, most sellers provide accurate shipping estimates and offer various shipping options to choose from. It's advisable to check the individual seller's shipping policies before making a purchase to ensure a smooth and timely delivery experience.

Return and Refund Policy: Etsy has a fair and transparent return and refund policy. If a buyer is unsatisfied with their purchase, they can contact the seller directly to discuss a resolution. If an agreement cannot be reached, Etsy's customer support can step in to mediate. In cases of non-delivery or misrepresented items, Etsy provides buyer protection and facilitates refunds or returns.

Community and Social Engagement: Etsy has a vibrant and engaged community of sellers and buyers. The platform encourages social engagement through features like forums, teams, and the ability to follow favorite sellers. This sense of community fosters connections, allows for collaboration, and provides a supportive environment for both sellers and buyers.

Security and Privacy Measures: Etsy takes security and privacy seriously. The website uses secure encryption protocols to protect user data and transactions. Personal information is handled with care and is not shared with third parties without consent. Additionally, Etsy provides options for users to manage their privacy settings and control the visibility of their personal information.

Overall User Satisfaction and Recommendation: Overall, Etsy is highly regarded by its users. The platform offers a unique and enjoyable shopping experience, with a vast selection of quality products. The community aspect adds to the overall satisfaction, as users can connect with like-minded individuals. Whether you're a buyer or a seller, Etsy is a fantastic platform that comes highly recommended.

How to file a complaint about Etsy?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with the Etsy company. Make it specific and clear, such as "Delayed Shipment from Etsy Seller" or "Product Not as Described on Etsy Shop".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Include key areas such as:

  • The nature of the product or service purchased from the Etsy seller.
  • Any discrepancies between the item received and the listing description.
  • Communication with the seller, including any attempts to resolve the issue.
  • Shipping or delivery problems, if applicable.
  • Refund or return issues.
  • The timeline of events, to give context to your complaint.
  • How the issue has personally affected you, such as inconvenience, financial loss, or disappointment.

Be as specific as possible, mentioning dates, amounts, and any other relevant transaction details. If you have attempted to resolve the issue with the seller, include this information as well as the seller's response or lack thereof.

5. Attaching supporting documents: Attach any relevant documents such as receipts, correspondence, screenshots, or photos that support your complaint. Ensure that these documents do not contain sensitive personal information like your address, credit card details, or social security number.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial loss you have incurred as a result of the issue. In the 'Desired Outcome' field, clearly state what resolution you are seeking from the Etsy seller or company, whether it's a refund, exchange, or other forms of compensation.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Check for spelling and grammar errors, and ensure that all the information provided is correct and to the point.

8. Submission process: Once you are satisfied with your complaint, click the 'Submit' button to send your complaint to ComplaintsBoard.com for review and publication.

9. Post-Submission Actions: After submitting your complaint, monitor your ComplaintsBoard.com account for any responses or updates. You may receive feedback from other users or even a response from the Etsy seller or company. Stay active in the conversation to ensure your issue is addressed.

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Use this comments board to leave complaints and reviews about Etsy. Discuss the issues you have had with Etsy and work with their customer service team to find a resolution.