Etsy
Reviews and Complaints

black and gray hoodie, men's . ordered on november, 14 2017. never received package. ordered and paid for by [protected]@yahoo.com . Item was to be delivered in 5 to 10 business days. I have received another order from the same company order #[protected] with no problems it was ordered on the same date. would like the item to be shipped to me before christmas for my grand kid please and thank you

I should have taken a close look at the reviews posted on the BeeBee Design Studio facebook page. All the reviews were 5 stars and spontaneously appeared within hours despite the existence of the site for years. The Etsy account also made it clear only a few pieces were sold over the better part of a decade. I got beaded overpriced garbage. When I complained of the poor work & was verbally abused and refused a refund. The owner of the site deleted my complaints from her review page & replaced them with 15 phony 5 star reviews. She's a con artist not a craftsman.

When I typed in what to buy a 4 year old into the google search, Images came up at the top to scroll through for toys and while sliding pictures of toys to the left there was a dirta santa underwear with the red nose sticking up of a snowman on mens underwear from Etsy. I feel like this image shouldn't be right in the middle of where you are trying to find things for a 4 year old. That it needs to be moved so its not in between finding childrens toys because it seems like an adult type of thing

I would recommend you to avoid ordering from this website.
First of all, if something bad happens, they have no proper protection for customers. They are interested in money, so don't think they will resolve your issue, it's not what they do there.
Second, I was shocked and frustrated when I received the ordered item. I looked different and nothing like the photo on the website. The biggest scam in my life. Oh, by the way, the customer service representative said that shipping back is impossible. What was the reason? She said nothing. And hung up. So professional.
It was my last time dealing with them. Absolutely terrible.

I got a broken order. Requested the refund, but the seller said it wasn't her fault, so there will be no refund, sorry. I called their customer service and they said they can't help me, it's not their responsibility. I wrote the truth about this seller under her advertising posts and she said he would sue me for this. Ok, I will sue you back for broken things you've sent. After that she refunded. But my account was blocked because I had to complain to them. I did, but they were useless. Oh well, blocked means blocked, not a big deal.
Stay away. Never use them and be happy. Take care.

People who write complaints against Etsy are right. There's absolutely no protection for customers. Sellers behave the way they want. They can't cheat, loot, steal money, send wrong products. I got a damaged item and couldn't contact the seller. Why would he answer when he already got my money? Very convenient.
Use other services if you want to shop online.

I have been selling on ebay for 10years, my mother suggested that i try etsy. Oh boy what a mistake. They shut my shop down, said i violated some policies, and ignored my emails when i was asking my my funds will be transferred into my checking account. They have no phone number to call on the site, so you have to contact them through email. When you write them they never get back to you. This is a poor excuse of a site, they are talking about integrity, but clearly they are lacking it.

I was charged fees for the listings that they canceled, and they refused to refund my money. Also now, someone just got back to me stating that my funds will be available in my bank account january 31st, 2018. We are now on august 9th, 2017. Are they crazy? i have to wait that long to get my money for the items i sold on their site. This is clearly an injustice, people need their funds, we are all trying to make a living.

Some action needs to be taken against them, they need to be stopped. I read several other complaints for the same reason, they are targeting us for no reason, and that is not fair.

Shipsurance is a huge SCAM. They will take your money and run fast. If you ever give your money to these thieving [censor], and then have to file a claim, you'll see what it like to get screwed big time. Emma ( the rude old lady in the claims dept.) is going to make you feel like the biggest fool. She is going to make you waste your time jumping thru an endless number of ridiculous hoops. After a month or two you will finally give up. And that is exactly what she is counting on. Before pissing your money away with Shipsurance, consider spending it wisely on the best boxes and packaging supplies that you can find. Over pack your items. Then just pray that your item makes it to your customer in one piece. If your shipment gets lost or damaged, [censor]surance is not going to give you one single penny.

May 2017 - Etsy has suspended more than 50, 000 seller shops because they refused to sign for etsy pay (including sharing a great deal of personal financial information with etsy. At the same time these sellers have been suspended, etsy pay is not available to all countries who sell on etsy. As such, how is it legal for etsy to enforce a requirement that some sellers (in certain countries, including the USA) are required to sign up or be suspended while others are not and can continue to use only their payment method of choice? This cannot be legal. Oh, suspended shops did not receive any compensation for losses due to listed items. It is time for a class action lawsuit!

I sold on etsy for 9 years and loved it. Well back in October 2016 my shop was shutdown and was give no reason as to why. I finally got in touch with support and they told me that I had a cat ring in my store that was against their policy. They said it wasn't raw material for jewelry making or wasn't handmade. So I had to delete it. They said they had emailed me back in September regarding this but I never got the email. So again in Feb 2017 I was shut down this time they said for an elephant ring. To my dismay I thought I had gotten rid of everything that was an issue. The ring had slipped through I had over 1200 items in my store and I didn't realize it was still listed. That may sound crazy but I stayed pretty busy. They said I could appeal it and I did but they would not let me come back. I was pretty shocked after selling on etsy for 9 years and it was my lively hood. The thing that upsets me the most is there are sellers still selling rings on etsy the exact rings that I got kicked off for selling. I don't understand it makes you feel like there was some ulterior reason for this. I have my own online store now and struggling to get it out there. Etsy has all the traffic. My shop is carolinabeadshop.com

purchased an item that was not up claims posted on etsy. item defective. was told I could return it but she would be out of town for 2 weeks. waited to ship back after she returned. when i emailed about receiving the item, usps showed it was delivered to her address, Sofia Nicoli
19275 Biscayne Blvd.
#38 - Aventura- Florida - 33180, this is the response i got she stated she had not received it and got this email from her:

"I've been trying to be nice to you with no avail. The number without the carrier means nothing.Also you should be grateful to have a good person like me getting your no amicable messages and still trying to please you.
No one after 2 months would accept a ring back or even consider to refund it because I will never know if you didn't drop the ring and loosen the stone- I don't know if you took a shower with it or wash dishes with it so the silver ( which always turn color - some take years some don't but it's silver ) ... still Im here listening to you - bottom line I did not receive anything yet - show me the receipt of the shipping.

Also I will access the condition of the ring once I received."

So now and I out the item and my money!

I bought a pendant from this website Etsy and I did not receive my order. I would like to mention that seller took my money pretty fast and at the beginning he seemed nice and trustworthy. I told him that pendant was a present for a dear person and he assured me I'll get my order on time. Several days later I received a message from him stating that my order was shipped but there was no tracking number. Seller assured me I'll get my number within a couple of days and that was the last thing I ever heard from him. I tried to reach him many times but that took me nowhere. Money lost and I did not receive the pendant. I am very disappointed with Etsy and I will not buy from this site again!

Ordered from this woman's etsy store. Print came out looking like trash. Got it printed at a store for about $9. Picture was $6 for the digital file. Picture came out looking like total trash. Seller then ridicules me and insults me, calling me names.

Etsy is fast becoming an obsolete [censored]pile of idiot admin that shuts down threads in the forum and deletes accounts if anyone challenges their corrupt behavior against the marketplace vendors and customers.

Recently in July 2016, etsy double billed customers and shop FVF sales through their payment processor, worldpay. It is not the first time but it is the worst time and extendedly so.

Etsy further continued to steal from vendors and their customers in stating they could not see anything on their end of it and said to contact them through email as they do not have a phone number for customer service. They demanded screenshots of bank statements from customers in order to refund them overages at their discretion and shut down anyone who complained publicly. They have deleted threads asking for help and restitution and this has extended from early July well into August.

Etsy kiss ups in the forum have shut down threads and muted sellers and customers so they will not be heard on their site.

Thousands upon thousands of dollars are missing in customer and vendor accounts and etsy will not reveal where that money is, nor have they refunded all cases weeks later.

Etsy promised to remove negative feedback from customers who wrongly blamed individual shop vendors on the etsy site, yet they have not done so for any of the many shops bringing it to the attention of etsy via forums. This drives down the shops rating and seo ranking, thereby tarnishing their business and allowing etsy corp to remain immune to admitting any wrong doing.

I purchased a pair of Nike shoes for women and they sent the wrong shoes. I spent $80 of my money and at first I received an email saying they would get back with me with their aftercare shipping department but nobody has contacted me! I have emailed every day 2-3 times a day and no word from them!
I have no idea who or what to do? I had no idea it was coming from CHINA!
The Tiffany blue shoes are what I ordered and they sent me green shoes! It won't let me upload green shoes.

I have ordered some items from Etsy in early March and weeks later nothing arrived so I contacted them and asked about my order. They said that they need to check what was going and promised to contact me back later. Then they said that my order was probably lost and said that they'll send out another package. I agreed. It is now May 17 and still nothing! They were replying to my messages and seemed very nice, but when I asked for a refund they stopped answering. Very dishonest and disrespectful company!

Hello. I ordered something through Etsy few months ago. I thought that shipping was quite expensive, but still ordered. Actual postage was only half what the total cost was, I realised that only when I saw the costing stamps on the package. Item I ordered looked great on the website and it was very expensive too. But those were only images, and the actual item did not reflect the price, and looked cheap. I contacted customer support and demanded a return. But the rep responded rudely and said very unkind things. Then he just dropped the call. No excuses, no apologise, no refund. Very disappointed with the service.

I ordered a hat ($45.) through Etsy- the company selling the hat was called HatInsanity. After I ordered the hat, I saw that it was coming from Hong Kong. When it arrived, even though the box said "fragile" it was smashed quite a bit and torn open on one corner. The hat had a crease in the top from the box being damaged. The was no receipt or anything in the box - can't find anyone to complain to. Buyer beware- I'll never buy anther thing through their site! I have written to PayPal to see if they have any suggestions- the hat was supposed to be a Christmas gift to my granddaughter. [protected]@msn.com

Etsy did not stand behind their word to protect customer purchases. I complained to a seller that the product ordered did not match the image. The seller (who had hundreds of positive reviews) said she had intitated a refund, When I didn't receive a refund I tried to contact Etsy but they just sen you in a hopeless loop of dropdown menus, which indicate that you are on your way to opening a case, but go nowhere but in circles.

Purchased a pair of cuff earrings from this shop. Earrings were defective. Seller Donna Spadafore stated she has a no refund policy even though the earrings were defective and could not be worn.
Refused to refund or allow me to return them, nor would she try to repair them as stated in her shops policies. The earrings were wired so tight that they could not be adjusted as stated by seller, no matter how hard I tried. Very Unprofessional. No Customer Service. July 2015