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Jackson Hewitt / did not honor contract

Modesto, CA, United States
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In 2013 we had our taxes done and paid an extra $50.00 for the "gold guarantee". They forgot one form and the IRS caught it in 2014. We were notified and we went to JacksonHewitt in Modesto CA. on McHenry Ave. We are still waiting for them to straighten it out. I have been to the McHenry office 8 times at least and now the IRS has taken 1374.00 dollars from our 2015 tax refund. I should have been refunded the money immediately. They won't, its been over 2 years. We feel they should have to deal with the IRS, not us. It was Jacksonhewitts mistake..Very simple..I can't get anyone to answer any of the phone numbers they have posted. We don't know where to turn.

Li
Jul 01, 2016

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