I came upon this website while doing research against Jackson Hewitt as I totally intend to file complaints with the PA Dept of Banking, the BBB, the Dept of Treasury and any other governmental agency that will listen. I also see where reps from Jackson Hewitt are even responding. So, I DARE YOU TO RESPOND TO MINE JH. We have always done business with H & R Block. He has never been denied a RAL, doesnt owe the government either through arrear taxes, student loans or child support. This year, I was going to do his taxes, but he wanted to do the RAL to get a 50" flat screen to watch the Steelers play the superbowl. I am totally educated and actually do others tax returns for free just to help, so it is reasonable that the ONLY REASON we would even consider going to a tax prep place would be the RAL. I contacted 6 locations, all of which stated, "yes, most all are being accepted. So that, coupled with the other reasons, felt we did our due dilligence about this RAL and went to Jackson Hewitt. We were also told that an itemized tax prep would be $75, and it turned out to be $250. FIRST LIE. The next day, he was denied. I contacted the manager and she said that "many first time customers are being denied." Then, it all made sense to me as to why he was denied as that would be the only reason. So, we ended up watching a small TV for the superbowl, paid $250 for something I had actually already done before we even went to JH and got nothing but rude and ignorant employees afterward. But hey, they already got our money, so why be nice?
This is a complete and total racket. The lure of the RAL brings people into tax prep places and unlike H & R Block who told you prior to doing business with them, whether or not you would be able to recieve the RAL, JH does not. YOu HAVE to do the tax prep, THEN they tell you if you were getting a RAL. That is NOT a choice. From what I have been reading, most people are charged an average of $250 for tax prep. They even charged $10 to hold your tax information, which we NEVER asked them to do nor do we ever intend to walk in this deceptive business ever again. So, thats $10 just pissed away to these low lifes.
The government would love to get rid of these RAL's and I intend to help them along. I am filing complaints accompanied with many as I cannot include them all, complaints all across the internet about the experiences the American taxpayer has had with JH. I KNOW they will listen and hopefully we will put them out of business. I also urge all of you reading this to file your own complaint with your states atty general, your stated department of banking and any other consumer agency that will listen. FIGHT BACK against these jerks that are misleading the general public.
So, if there is a Jackson Hewitt rep reading this, make sure you got my name as you WILL be hearing from my complaint. We, the consumer are sick and tired of being taken advantage of, gouged with outrageous fees and spoken to like we were garbage. Wait till the tables are turned against you and your bankers. You know what they say, Paybacks are a ***.