[Resolved] Intelius.com / 24 hour protect
I used intellius to locate the owner of a property, which I have done a few times in the past, but this time Intellius signed me up to "24 hour protect". I was unaware of this until I found the charge of 19.95 on my credit card. I cancelled this service immediately but did not get my 19.95 back and am absolutely furious that I entrusted Intellius with my personal information and they sold it to the highest bidder. There are numerous complaints against "24 hour protect", but I blame Intellius for selling me out without my permission or knowlege. Beware.
Joanna in Ca.
Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned.
Intelius Customer Care's Response, Oct 15, 2009
If you require further assistance, please call Customer Support at 888-445-2727 Monday – Friday 4:30am – 9:00pm PST. We will be more than happy to assist you with your account.
Intelius Customer Care's Response, Jan 19, 2010
It sounds like you have accepted a third party company’s offer that is advertised on the Intelius website. If you no longer wish to be enrolled in that third party company’s service, please call 888-445-2727 Monday – Friday 4:30am – 10:00pm PST. We will be more than happy to assist you.
Intelius Customer Care's Response, Apr 09, 2010
If you select a promotional price on the Intelius website, you will also receive a free 7 day trial of Identity Protect. After the 7 day trial, it will convert to a regular subscription and bill out at $19.95 monthly.
However, there’s no obligation. If you determine within the 7 day trial that you no longer want Identity Protect, you can cancel your service anytime, online or over the phone with a customer support representative.
Please call 888-445-2727 Monday – Friday 4:30am – 10:00pm PST. We will be more than happy to assist you with your account.
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