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[Resolved] Intelius Sb / unauthorized charged debit card $19.95

1 United States Review updated:
Contact information:

An unauthorized charge appeared on my pa child support debit card statement on december 7, 2010 for $19.95. I did not approve this charge. I had no knowledge of this charge. I want reimbursed $19.95 plus compensation for stress, cost, and interest as quickly as possible.

  • Resolution statement

    Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned.

  • Intelius Customer Care's Response, Mar 13, 2012

    If you select a promotional price on the Intelius website, you will also receive a free 7 day trial of Identity Protect. After the 7 day trial, it will convert to a regular subscription and bill out at $19.95 monthly.

    However, there’s no obligation. If you determine within the 7 day trial that you no longer want Identity Protect, you can cancel your service anytime, online or over the phone with a customer support representative.

    If you still need assistance with your account please visit the contact us page on the Intelius website for a variety of options to contact Customer Support.

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  • Mi
      15th of Dec, 2011
    0 Votes

    I too have had this unknown unauthorized charge from my account. I am not happy about this and this needs resolved quickly. Please reimburse my account back and take me off your whole system or how ever you found my info.

  • Tm
      6th of Mar, 2012
    0 Votes

    I ordered a name search for .95 cents and they charged me $19.95

  • Lo
      5th of May, 2012
    0 Votes

    They did the same thing to me. This is illegal. Not only is there any notice of this on their reciepts THEY ALSO FAIL to notify you via e-mail that they took the charge out of you credit card account.

    EVERY other company sends an e-mail confirmation!!!

    That tells you they are STEALING!

    Report to your state attorney general - you can do so online. I AM!!!

  • Jl
      25th of Jun, 2012
    0 Votes

    Unauthorized charge of 19.95

  • Cb
      11th of Jul, 2012
    0 Votes

    I agree, did the same thing to my wife's account

  • Br
      19th of Nov, 2012
    0 Votes

    This company has charged my debit card two separate times now in the last couple months. It is very, very frustrating and I am so sick of these bogus charges appearing on my card transactions and then this money is taken off my card and I can not afford this crap left and right. I am this close to closing out my debit card and I should not have to do this!! Please reimburse my account and please do not for any circumstances take money out of my account again. I made the mistake of ordering info for one phone number and now you have my card info, which I deeply regret. Thank you in advance for your cooperation in said matter. Good day.

    11/18/2012 INO*INTELIUS.COM/SB Pending -$19.95

  • Jo
      28th of Nov, 2012
    0 Votes

    They took $19.95 out of my account. How due I sue them for taking my money??? I wanna sue them!!!

  • Pa
      30th of Oct, 2013
    0 Votes

    It also happened to me but just to be fair, I called Intelius and I politely spoke to their customer service. I explained to him that I was unaware or missed the part about the monthly charge of $19.95 after 7 days. He said no problem and my money was refunded to me within 5 business days.

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