South Africa - N/A
We cancelled our flexicell contract in 2012 prior to leaving SA on a five year contract. As our pension gets paid into the standard bank account we advised Flexicell that the direct debits would be cancelled. We have just arrived back in SA to find that they have continued to deduct the monthly amount. The amount of R299 was taken monthly and every month the reference was amended making it impossible for the bank to stop these debits.
My contract with flexicell expired in 2007, but are still to last month deducting by debit order from my bank account the amount of r 119.00. on the 23.03.2012 - naedo dtord upington flexicell / [protected] and on the same date direct debit settlement/c flexicell bbd360445x011028725.
Could you please help me with this complaint. contacted them yesterday by phone and they did not responsed yet.
I found an unauthorised debit on my account done by flexicell
I do not have any contractual obligations (verbal or written) for them to deduct an amount off my account.
the information they supplied on the statement is as follows:
I do not have any account infromation that is even close to the references that have supplied
This equates to fraud
These people are Fraudulent - Beware - in 2007 I entered into a telephonic contract - The sim cards never...
I unsubscribed from Flexicell years ago, only to find I have been debited R99-00 on 25th March 2010 and I...
To all angry furious frustrated and just tired of struggling flexicell customers
I am tired of struggling with flexicell, and I need your help so we can expose them and get even with them.
They are commiting fraud, and we must stop it.
Please leave a email so I could gather enough unsatisfied customers, so I can expose flexicell
My email is flexicell. [protected]@hotmail.com
Hope to hear from you.
The money is been deducted from my account but the simcard is not working. This is the fourth week my simcard is not working. When I insect the simcard it says limited service. I want to know why you deducted money on my account while this simcard s not working here. Please I want my money back because flexicell is been taking more money from my account. I had to write again last time. Please send me an answer because if I don't really get it i'll have to contact some people about this matter.
I've been dealing with flexicell for about just over a year and all i've had is problems. Firstly I change the debit order date, then they suspend my account because the payment is going off on the wrong date. Up to now it is still going off on the wrong date. Then because of non payment they do a sim swap without notifying and my line gets cut. I'm a single mother who needs a phone at all times. I'm a woman who drives and if anything happens, I don"t have a cell because of them. I then cancel the service and get billed r126.50 not once but twice by them. Lets see if I get this money back.
Hi I said yes to the airtime package february already they have been deducting money since then, because of me not checking my bank accounts I did not know money was deducted from my account I only received my simcard after almost six months, that is when I found out that they were deducting money.
This is fraud how can they do this. I have cancelled my account for 16 times already for the past two months, every time they promise me that they will refund me within 3 to 5 working days. They owe me almost 500 rand.
I phone now almost everyday. And nothing. Can someone help me.
I have checked my acc and I see that my acc is been debited 2 x 129 and 2 x 99 and 4 x9 debit order fee
I have send and e-mail to customer care this morning 03' 2007 and I did not get any service up till now I paid r492.00 just to get a contract. I feel that flexicell should refund me and cancel the contracts that I have with flexicell and it will cost me much cheaper to go on prepaid.
After 3 months of flexicell taken money from my bank I have received nothing but the run around from them. More than r 400 has been taken from my account. My mother has phoned them to cancel my contract and told them to ensure that the money is paid back into my account to date nothing has been done and another debit order has been drawn. Don't deal with this company as they are scam artists!!!