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Flexicell
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1.4 14 Complaints
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Flexicell Complaints 14

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C
4:41 am EDT

Flexicell Cell service

I have on countless times communicated my desire to end the contract to no avail. I have sent numerous emails and made calls to no avail. Please can I have details to cancel this contract that has extended years with no service delivery from the company at all. Every month I lose 300 rand over the last couple of years. I need details to whom I can contact to bring an outcome that I have never been able to achieve as yet. Please. This time I will take legal steps to bring this to an end.

Desired outcome: Cancel the contract and refund fees charged without my consent

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8:08 pm EDT
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Flexicell My card was charged without my acknowledgment

On March 23rd 2021 this company took $23 out of my account and I would like it back in my account these people are thieves there was also a 72-cent charge I don't get how these people could just steal my money

Desired outcome: My money back into my account

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4:27 pm EDT

Flexicell Unauthorized debit

Flexicell is been taking money from my bank account for years and I did not give them permission to deduct the amount when I call they don't answer. I need help as they still deducting till to date and I'm forced to close my account with the bank coz it doesn't stop

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Slade Melody
US
Jun 17, 2024 8:50 pm EDT
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Have you found a solution. As I'm sitting with the same problem ad no way of contacting them.

Is Flexicell Legit?

Flexicell earns a trustworthiness rating of 46%

Double-checking is the best solution in this case.

Our conclusion: After detailed research, ComplaintsBoard concludes that Flexicell's website isn't completely safe. So, it's better to be careful, especially when browsing their products or sharing personal information.

There was some difficulty in evaluating or examining the information or data present on the flexicell.co.za, an be seen as a negative sign of its legitimacy. This could indicate that the site is hiding information. Consider the potential risks involved in engaging with a website if you're unable to analyze its content.

Exercise caution when using flexicell.co.za as it may have lower quality content or a poor user experience, leading to fewer visitors and lower traffic.

We conducted a search on social media and found several negative reviews related to Flexicell. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.

However ComplaintsBoard has detected that:

  • We found clear and detailed contact information for Flexicell. The company provides a physical address, phone number, and email, as well as 2 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
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8:16 am EDT
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Replied
Flexicell has left an official reply on this complaint.

Flexicell cancellation 6 years but direct debit still deducting

We cancelled our flexicell contract in 2012 prior to leaving SA on a five year contract. As our pension gets paid into the standard bank account we advised Flexicell that the direct debits would be cancelled. We have just arrived back in SA to find that they have continued to deduct the monthly amount. The amount of R299 was taken monthly and every month the reference was amended making it impossible for the bank to stop these debits.

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Update by Dirk Bosch
May 28, 2018 4:02 am EDT

After various tries I find that I am still having R299 being deducted from my bank on a monthly basis. You asked for references but they change month to month therefore ensuring that the stop debit can't be stopped. This is not what your initial contact above was trying to tell me. I require an international number being out of South Africa for the last 5 years on assignmenet and I require a refund of five years having cancelled this 6 years ago.

Reference numbers for the last couple of months are
[protected]
[protected]
[protected]
[protected]

Update by Dirk Bosch
May 15, 2018 3:37 pm EDT

Dear Flexi Cell

I have emailed my name and Surname and my ID but the debit order reference keeps changing and as such I can't give you the reference number.

I have not heard anything from you further via email so feel the need to put it back here to get assistance.

Regards

Dirk

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7:06 pm EDT
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Flexicell debit order deduction

My contract with flexicell expired in 2007, but are still to last month deducting by debit order from my bank account the amount of r 119.00. on the 23.03.2012 - naedo dtord upington flexicell / [protected] and on the same date direct debit settlement/c flexicell bbd360445x011028725.
Could you please help me with this complaint. contacted them yesterday by phone and they did not responsed yet.

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Melinda
Jun 03, 2016 8:05 am EDT

Without phoning me to tell me about the problem, Flexicell suspended my to up contract because of a debit order not going off. On Saturday I went in to the bank and drew a statement, where I saw that they took 2 X R99 & 2 X R69. That is after I've phoned 2 days before the debit date to inquire about the amount going off. Is the R99 not only deductible the first month? I've had a lot of money deducted because of bank charges and would like it back and my phone working again. The alternative is to cancel my husband and my contracts because of incompetence!

Please do not email me, but phone me on [protected], if you can read and understand!

Thank you.

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12:45 pm EST
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Flexicell unauthorised debit

I found an unauthorised debit on my account done by flexicell
I do not have any contractual obligations (verbal or written) for them to deduct an amount off my account.
the information they supplied on the statement is as follows:
naedo debit
flexicell [protected]
R99

I do not have any account infromation that is even close to the references that have supplied
This equates to fraud

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11:09 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Flexicell illegally taking my money - fraudulent

These people are Fraudulent - Beware - in 2007 I entered into a telephonic contract - The sim cards never worked. I sent them back and cancelled my agreement. It took months and weeks of telephoning to them before they finally stopped debiting my account. I recently found more debits going to them. I have found 6 months now. They don't return my calls and no one seems to care. I am going to take legal action on them. I dont care how much it costs but THESE PEOPLE HAVE TO BE STOPPE! NADINE

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3:39 pm EDT
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Flexicell money taken out of my account illegaly

I unsubscribed from Flexicell years ago, only to find I have been debited R99-00 on 25th March 2010 and I insist I want my money paid back into my account by no later than 31 March or I will take legal action, pse call me on [protected] or email kim.[protected]@gmail.com immediately, I will allow you 24 hours to respond or action will be taken.

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VANITHA DESIREE' VADIVELU
Oct 23, 2007 12:00 am EDT

I took a controlchat subscription from Flexicell in Feb/March 2007. In May 2007, I had trouble with my salary (I work for the council), so I didn't pay the monthly amount of R69. In July I phoned Flexicell's customer service & they told me I had to pay an amount of R202 to activate my service as it had been suspended. I took their bank details & I deposited R205. I was told by a consultant that Flexicell would pick up my payment on their bank statement & they would activate my line. 3 weeks later I phoned customer services as my line had not been activated. I was then told by another consultant that my sim had been swopped & a new sim was on its way to me. The current sim I had was a Cell C number & the new sim was a Vodacom number. I told the consultant I was not made aware of any sim swop when I took out the contract & I didn't want another number. She said there was nothing they could do as this was their policy but they had not made me aware of this when I took out the contract. They then told me the new sim card on its way to me would be R135 a month. I cancelled immediately. The consultant told me a rep from their cancellation department would call me to confirm my cancellation of the contract. To date nobody has phoned me. Flexicell is a company out there to make money for themselves & they are genuinely not interested in their consumers.

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DEAN KENDALL
Aug 04, 2016 5:11 am EDT

We where introduced to flexicel via a phone call promising us all this airtime for R69 p/m (x2) with a registration fee of R99 (x2) in return we have received squat... we phoned the toll free number and when the operator confirmed I.D. number's he politely told us that we had canceled the contracts on the 24th of May 2007, so why did they deduct R69 (x2) on the31th of May 2007.

Is that not stealing?

Disgruntled, D&D.

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Gibler
US
Jan 17, 2011 5:15 pm EST

I was a customer 6 years ago, but terminated my contract with much effort as they still billed me even though I gave 30 days notice. Now after 4 years without any notice R99 has been debited from my bank account on 26 February 2010 without my permission. I phoned on several occasions, but the system was conveniently off-line or I was told they would get back to me. Eventually I was told that a request has been sent through for a refund and I would get it on 4 March 2010. I am still waiting! This is ridiculous and I can't believe how many people have complained about the same problem. This is obviously illegal and yet they are still in business.

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Geraldine
Jul 19, 2007 12:00 am EDT

I received a call last year to apply for Flexicell cellular services. I did apply. I never received my package. I did call a cell number and left a lot of messages to say that I am not using that postal address any more.

They are deducting money every month since last year.

• I never received my package
• I pay every month

I never signed for any thing to be deducted the lady I spoke to said she will send me papers before doing anything else.

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thamsanqa ntuzela
Jun 27, 2007 12:00 am EDT

I agreed to enter in to Flexicell account, they started to make a debit from my savings account on the 25th April 2007. I was told to wait 10 to 14 working days before i get my package, but i ended up waiting for 2 and half months, i only received my package (2 vodacom sim card) on the 21 June 2007 with only R69 airtime, in 1 sim card and the other one had R0.03. I was told i will be sent airtime voucher numbers before the end of the 21st June, but i did receive an sms. On 22nd of June i called and i was told i will get my airtime before the end of the day or tomorrow. On the 25 June i called again and i was told the same story that i will receive an sms before the end of the day. On the the 25th June07 i was debited R336. On the 25 April i was debited R168 and 25 May i was debited R267.

I am tired of wasting my time for calling them only to find out I'm not attended to. This is driving me insane. I am buying airtime for myself whereas they suppose to give me. I use my airtime again to call them whereas i suppose to use this airtime for my other personal reasons. Its been three months now and i never in a single day be impressed with their service. I am starting to hate this company.

Please help to deal with this problem and this company someone!

Thank you,
Thamsanqa Ntuzela.

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Ria Enslin
Oct 16, 2008 3:06 pm EDT

My flexicell contract expired December 2006, they even deducted a payment Dec for January 2007, I complained about that, so they sent me a new simcard, that i sent back, because i did`nt want a new contract again, i never received that money back, and now out of the blue, 15 Oktober 2008, they deduct a payment for a loan repayment, a loan? since when does a cell phone company loan money to people? and how gives them the right to take money from us without our consern?
What can we do to stop this SHARKS

Valerie
Valerie
US
Jun 04, 2008 1:55 am EDT

I bought a cordless screw gun from sears with an extended warrantee contract. It burned out, I returned it to them for a replacement. They gave me a new one. The new one burned out within the 2 year contract. I returned it to Sears and they said they would no replace it again. The service contract I purchased was good for one piece of junk and not two. I feel like I got screwed on a screw gun, by the big dogs! I talked to there main headquarters in Hoffman Estates Ill. but that was like talking to the wall. My advice, DON’T shop at Kmart or SEARS need any more on this matter

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chantal
Nov 07, 2007 12:00 am EST

Two years back flexicell contacted me with a deal on an airtime package i agreed but only received the deal after 4 deductions, then when i called them they send me an urgent sim. I then after two months canceled but then recently found out that they have been deducting from my account for four months now which the took a registration fee as well. I have tried contacting them several times even send them emails but no one is professional enough to contact me back but i thought that if i can pay for a service that i am not receiving i might as well pay a lawyer and get my hard earned money back! Maybe that will wake them up...

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ntombiyenkosi Makhanya
ZA
Dec 12, 2008 4:24 am EST

From October 08 Flexicell is deducting R119 without my authority i once had contract with them and they sent me letter that they are no more offering the service. So i dont understand doing this stop orders dont even have their SIm Card. CLC now.

Please investigate urgrntly, in the month of october there was no money and i had to pay charges, last month it went through. Ref Bbd351886x

My Cell [protected]/[protected]

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Mapule
Jul 26, 2008 11:34 pm EDT

I had a contract sim with Flexicell for about a year. I canceled the contract a year ago but Flexicell is still deducting money from my account. I have called them several time but it takes them long to put me through the authorized department.Its been months since I have been try to stop this, I even went to my bank manager to stop Flexicell from deducting money from my account. The bank can only stop it for three month and I had to pay for the bank to do this.

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T
2:27 am EST

Flexicell need your help to expose them

To all angry furious frustrated and just tired of struggling flexicell customers
I am tired of struggling with flexicell, and I need your help so we can expose them and get even with them.
They are commiting fraud, and we must stop it.
Please leave a email so I could gather enough unsatisfied customers, so I can expose flexicell
My email is flexicell. [protected]@hotmail.com
Hope to hear from you.
Thanks

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12:00 am EST

Flexicell money deducted from my account!

The money is been deducted from my account but the simcard is not working. This is the fourth week my simcard is not working. When I insect the simcard it says limited service. I want to know why you deducted money on my account while this simcard s not working here. Please I want my money back because flexicell is been taking more money from my account. I had to write again last time. Please send me an answer because if I don't really get it i'll have to contact some people about this matter.

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12:00 am EDT

Flexicell terrible service

I've been dealing with flexicell for about just over a year and all i've had is problems. Firstly I change the debit order date, then they suspend my account because the payment is going off on the wrong date. Up to now it is still going off on the wrong date. Then because of non payment they do a sim swap without notifying and my line gets cut. I'm a single mother who needs a phone at all times. I'm a woman who drives and if anything happens, I don"t have a cell because of them. I then cancel the service and get billed r126.50 not once but twice by them. Lets see if I get this money back.

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12:00 am EDT

Flexicell canceled my account 16 times already

Hi I said yes to the airtime package february already they have been deducting money since then, because of me not checking my bank accounts I did not know money was deducted from my account I only received my simcard after almost six months, that is when I found out that they were deducting money.

This is fraud how can they do this. I have cancelled my account for 16 times already for the past two months, every time they promise me that they will refund me within 3 to 5 working days. They owe me almost 500 rand.

I phone now almost everyday. And nothing. Can someone help me.

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Geraldine
Oct 04, 2007 11:32 pm EDT

i want a refund i never agreed to any contract you have been deducting money from my acc since last year december. i received my sim card 2 oktober 2007 with R216.00 on but have been paying since last year December. i can not use my card it does not work i can never speak to a supervisor i have been calling the whole year and stoped my account many times. i am sick of the people with no experience and they cant seem to help me, they are use less. i work with clients everyday never i my life have i experienced any thing like this. please top my account.

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12:00 am EDT

Flexicell double debit order taken

I have checked my acc and I see that my acc is been debited 2 x 129 and 2 x 99 and 4 x9 debit order fee
I have send and e-mail to customer care this morning 03' 2007 and I did not get any service up till now I paid r492.00 just to get a contract. I feel that flexicell should refund me and cancel the contracts that I have with flexicell and it will cost me much cheaper to go on prepaid.

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12:00 am EDT

Flexicell poor service!

After 3 months of flexicell taken money from my bank I have received nothing but the run around from them. More than r 400 has been taken from my account. My mother has phoned them to cancel my contract and told them to ensure that the money is paid back into my account to date nothing has been done and another debit order has been drawn. Don't deal with this company as they are scam artists!

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Overview of Flexicell complaint handling

Flexicell reviews first appeared on Complaints Board on Jul 1, 2007. The latest review Cell service was posted on Oct 26, 2022. The latest complaint illegally taking my money - fraudulent was resolved on Jan 07, 2011. Flexicell has an average consumer rating of 1 stars from 14 reviews. Flexicell has resolved 1 complaints.
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  1. Flexicell Contacts

  2. Flexicell phone numbers
    0861 83 84 85
    0861 83 84 85
    Click up if you have successfully reached Flexicell by calling 0861 83 84 85 phone number 0 0 users reported that they have successfully reached Flexicell by calling 0861 83 84 85 phone number Click down if you have unsuccessfully reached Flexicell by calling 0861 83 84 85 phone number 0 0 users reported that they have UNsuccessfully reached Flexicell by calling 0861 83 84 85 phone number
  3. Flexicell emails
  4. Flexicell address
    N/A, N/A, N/A, South Africa
  5. Flexicell social media
  6. Rachel
    Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 18, 2024

Most discussed Flexicell complaints

Unauthorized debit
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