Intelius
reviews and complaints

They too tryed to charge a Walmart visa card that I had for my daughter to use, got lucky cause they couldn't get the charge, my daughter use it for her graduation and run it down to to $11.00 and the Intellius company was declined and sent me email to add funds in the account so the Intellius subscription could be up to date, go figure, my daughter did a .99 check on a phone # that kept bugging her and Intellius wanted to hook her up with a monthly charge as well, I canceled the card cause there like leeches, you can't get them off you. Had trouble with them a couple years ago (got me for 2 months) finally got them off the card with no pay back but noticed a few months later they started charging again, so if you get them to stop charging and don't cancel your card, keep an eye on it cause when your not looking they'll get you again without your permission, there theives man, leeches, sponges.
Larry

My name is Sydney Mitosinka. I was charged by Intelius for $19.95 a month for a subscription that I did not want. It has been taken out of my bank account now two months in a row without permission. I am very upset about this and I am going to contact the BBB to see if there could be some ramification for this. I have tried to contact Intelius by phone but only remained on hold for about thirty minutes without speaking to anyone. I expect them to discontinue this unauthorized use of my debit card and return the two payments they have deducted from my bank account.

on November8, 2008 you charged my American Expres cards an amount of $75.80 for a "subscribtion and membership fee" that was not called for and never authorized by me. Kindly issue a credit for this amount at once.
I am certain that this was an error on your partr.

Thank you, Lee P. Merel

I was also tricked by the Intellius Subscription service. I looked up one name for a 99c special deal, thought I read the fine print carefully to make sure I wasn't signing up for any additional charges, but then found monthly charges from Intellius for $19.95. Unfortunately, I didn't realize what it was until now, the day before the 3rd charge would have gone onto my credit card. My credit card company told me they could not dispute the charges because it was a recurring charge. The Intellius people cancelled my charge for tomorrow and told me that was all they could do. I asked to speak to a supervisor and the person came back on the phone and said their supervisor had cancelled the charge from a month ago. So I still paid the $19.95 charge from Sept 08, but got $40 dropped/stopped. My opinion? Intellius must make millions of dollars this way from unsuspecting people!

I was charged for subscribing to your company when I did not. My name is the only name on the bank account used and I did not sign up! Please return the $19.95 in my account and take me off your list. If ever my name appears again, it will not be me and don't put me on again.Thank you for your cooperation with this matter.

INTELIUS SUBSCRIPTION [protected] WA
Was on my account, I never subscribed to your serivce. Please reverse charges and remove me from your database. A dispute has been opened with my CC company.

This is the second unauthorized charge of $19.99 to my account in 2 months! How dI stop this!
Abel Diaz
adiaz956@hotmail.com

Were you able to get the refund? I'm going through that right now.

Yes, I just ran into the same problem. How did you resolve your dispute with them over this "subscription"?

File a complaint with the BBB, I got all my money back!

I was charged by Intelius 19.95 for 10 months which I NEVER authorized. I went to my bank to make out a fraud complaint against the company and found two other charges also 19.95 a month for 7 months by a company named Valuemax.I called Valuemax and they told me they got my card number from Intelius. Then the banker saw another charge by a company named Protectplus of 19.95 for 1 month. They told me Intelius gave them my numbers also.They said they would refund my full amount in 2 business days which they did. I also asked them to send me a confirmation email and they did. I tried to get Intelius on the phone. No answer.I made out a fraud complaint against them at my bank and I haven't heard from them or seen a penny of $200 they are trying to steal from me.So far it has been 4 days.I will post here to let you know when I suceed.So folks ALWAYS check your monthly bank statements.

I guess that I am in the same boat as you guys. I never order a subscription, but paid the cheap .90 for a lookup when there was discount. Now I have been entered into a 9.90 subscription for protection, a subscription for 19.95 for intellius look up and 19.95 for background check. I dont own a business and dont need to do background checks. I have had 2 pays of 19.95 taken out of my banking account within 8 days. I have gone to the site to cancel the membership but isnt even a link to cancel. No one answers the telephone or responds! The only thing I can do is close my account. Like some of you I am recently unemployed and these charges are killing my small savings.

This is confusing, are all the comments above directed to the company "Intelius" or "Intellius" It appears to me there are two different companies -- the one with the double L may be a scam using the similarity of name to the legit company to draw people in. Does anyone know for sure?

0 minutes ago by Anne Napier [send email]
I've been charged 6 amounts by Intellius on my Kroger Master Card without permission since June 2008. I keep complaining to my credit card company about this trying to get all these charges off my credit card. I lost my job 3 months ago and I cannot keep getting these charges. Plus finance charges. This is ridiculous. The amounts are $49.95 (july 1), $4.95 (July 1), $19.95 (July 8), $19.95 (August 8), $19.95 (September 8), and $19.95 (October 8) for a total of $134.70. This has got to stop. If these charges are not removed from my credit card account, I will be contacting the State Attorney General's Office. I have been diagnosed with breast cancer and have been undergoing treatment for 10 months.

0 minutes ago by Anne Napier [send email]
I've been charged 6 amounts by Intellius on my Kroger Master Card without permission since June 2008. I keep complaining to my credit card company about this trying to get all these charges off my credit card. I lost my job 3 months ago and I cannot keep getting these charges. Plus finance charges. This is ridiculous. The amounts are $49.95 (july 1), $4.95 (July 1), $19.95 (July 8), $19.95 (August 8), $19.95 (September 8), and $19.95 (October 8) for a total of $134.70. This has got to stop. If these charges are not removed from my credit card account, I will be contacting the State Attorney General's Office. I have been diagnosed with breast cancer and have been undergoing treatment for 10 months.

I've been charged 6 amounts by Intellius on my Kroger Master Card without permission since June 2008. I keep complaining to my credit card company about this trying to get all these charges off my credit card. I lost my job 3 months ago and I cannot keep getting these charges. Plus finance charges. This is ridiculous. The amounts are $49.95 (july 1), $4.95 (July 1), $19.95 (July 8), $19.95 (August 8), $19.95 (September 8), and $19.95 (October 8) for a total of $134.70. This has got to stop. If these charges are not removed from my credit card account, I will be contacting the State Attorney General's Office. I have been diagnosed with breast cancer and have been undergoing treatment for 10 months.

This happened to me as well. Only I was hospitalized soon after was sick for months and didn't notice the charges til much later. I was billed 139.65 and was only refunded 39.90.

Even if you received all or part of your money back, If this has happened to you go to gthe better business bureau for western Washington: alaskaoregonwesternwashington . bbb . org go to the consumers link and file a complaint. If there are enough complaints maybe some good can be done.

wow, i checked my account that i use to charge for things. I check everyday this account for anything that could be wrong. I seen this pending today and acted on it in seconds.

INT*INTELIUS SB [protected] WAUS

They removed because it was pending. And usually works for anything trial that you were unaware of and is in pending status.

I read some people let stuff like this sit on their charge account for days and months.
What kind of dip wick brain would you have, to have a charge account, and be running around online charging stuff and you are not monitoring daily. You sound like you like to play russian roulette alot. I laughed my [censor] off when i heard you guys screaming fraud and i'm taking it to the US supreme court, ect. That is as funny as hell.

You all just got too much money... For real.
How about donating some bucks over in my direction. Plus you should really work for less money.. seriously. : )

Had 2 charges from Int*idprotect Mntr Svc [protected] charged to my Visa account.
I DID NOT authorize these charges, what gives these people the right to assume you
want a service, you didn't even ask for ? Visa cancelled the card, as the only way to
stop these people. Same thing happened on another account this month, some IDenity
Service making charges to that account.
Wish there were laws against this, but the way that our Government tries to run us, ha ha...
Its only going to get worse..

Ditto here. Paid for a one time look up of a number with no intent to subscribe. $19.95 shows up on the cc bill. Intelius customer rep rudely refuses to refund. Guess what? Let them fight with Discover for a couple of months because I have officially disputed the charges. Discover rep said Intelius would have to provide computer records proving we clicked on that option. I asked the Discover rep a question. Since I am disputing the operating ethics of Intelius, even if Intelius does send a print out of an alleged computer audit trail, how does Discover know that Intelius hasn't falsified the portion of the file that purports to show I clicked on a subscription block? The Discover rep had no answer to that one. After all, if they are disreputable enough to falsify a subscription, how much would it bend their morals to edit the evidence they are being required to provide to Discover? Catch-22. If they provide such a document to Discover, it is my position that Intelius forged it. I may lose, but by God I'm going to make them work for their stolen money.

TRUE TRUE TRUE. Dispute all Intellius charges. If you see a $19.95 charge on your credit or debit card from this outfit chances are you didn't authorize it.

BOGUS BOGUS BOGUS

just got my credit card statement. Got this int*protect mntr svc for $19.95 and another charge for twenty4proplu107052847 in the amount of $24.95 that must be the same company because the posts i've just read mention it.

as i sit here writing them i am on hold (working up to 10 minutes) with int*protect mntr svc. my questins for them are: who are they, who authorized this charge because it certainly wasn't me, the full refund will happen when.

regardless i will be sending copies of my letter to the credit card company to my local consumer protection department of the district attorney, kansas secretary of state, and, of course, the ftc.

these two charges put me in an overlimit situation as well.

what i'd like to know is why governmental agencies wait to do anything about these kinds of companies when they've been given the information at least once. it's like our union stewards: only one complaint so they do nothing until, and if, they get a second complaint.

I am outraged, of course my mother told me I could find my bio dad at this website I read the terms and it said I would only be charged $1.95USD for my search, it did not say anything about signing up with them for a $19.95 subscription. I tried to call and was waiting for well over 20 minutes until I finally hung up. I called again and it continued to ring and no one ever picked up. I will be filing a dispute with my bank. I will make sure to watch out for scam bull S*@! like this from now on.

Called [protected] spoke to Brian. He was very rude. Told me I agreed to the 19.95 subscription on 3 different screens. Then went on to tell me that it was like going to a store and saying hoops I didn't mean to buy this. WTF?
I asked to speak to the supervisor and he said there is no reason to speak to her. After I told him I would report him to his supervisor he said he would connect me. After holding for a few minutes he comes back and says the charge will be removed.

Looked at my credit card statement and didn't know what the 19.95 charge was for or from. I put the credit card ID (I guess their phone number) in google and this was the first site that came up. That is pretty sad.
Someone need to teach these guys a lesson. How do I get this removed by THEM? Thanks.

Same happened to me on 07/16/2009. I never subscribed to Intelius service and INTELIUS SUBSCRIPTION [protected] WA was on my credit card bill, for $19.95. A dispute has been filed with Visa and a complaint to the BBB. I want all charges reversed and my information deleted from your records.

Same happened to me I never subscribed to Intelius service and INTELIUS SUBSCRIPTION [protected] WA was on my credit card bill, for $19.95. A dispute has been filed with Visa and a complaint to the BBB. I want all charges reversed and my information deleted from your records.

I was charged twice 19.95 and 24.90 for a background check on myself. It was wrong and I was very disappointed and over charged. I tried to call and cancel my service also sent a cancel service request within 10 minutes of opening account, but have no verification. I just want my money back. :(

I got my account charged for 19.95. Please unsubscribe me and return my money.

I ALSO HAD THE SAME PROBLEM WITH THIS SO CALLED COMPANY...I DID GET ALL MY MONEY BACK FROM THEM...I CALLED AND SPOKE WITH A MANAGER, I INFORMED HIM NICELY IF THEY DIDNT REFUND MY MONEY NOW..MY BACK WOULD GO AFTER THEM. THEY DIDNT LIKE TO HEAR THAT..SO THEY DID INDEEED REFUND 4 MONTHS WORTH OF 19.95... GOOD LUCK TO ALL.

Please cancel subscription immediately, do not charge again. Your subscription has served it's purpose, now I no longer need it. Thank you

My complaint is that I have been charged for this service without being aware of having it. I want the current charge of 19.95 and previous ones removed from my account. I will go to BBB immediately if not done. I'm sure I am not the only one upset. Your service I used one time -never ordered anything and have been charged 19.95 for nothing... Its useless to call noone ever answers anytime. I have a good lawyer who'd love to take care of this for me.

PLEASE REMOVE ME FROM YOUR ACCOUNT LIST...I DID NOT SIGN UP FOR THIS AND I DON'T WISH TO PAY FOR IT AGAIN AND WOULD LIKE TO HAVE A REFUND FOR ALL MONIES YOU HAVE CHARGED ME FOR.
SINCERELY WENDY RIEDLINGER,

i am trying to cancel this charge for margie a waldrep i did not authorize this charge.it was a one time query for free so this needs to be canceled

margie waldrep

you billed me for a 1 person check that was to be free i need you to cancel this account now ref # 24692168292000501232222 please e mail me with the cancellation notice i need you to credit my visa card

already called, hooked up to a subscription i did not want, told that it will be cancelled and refund of 19.95 to my account would like to see that happen, did not want it .Hope to see the cancelled refund to my city account right away cancel the subscription,
thank you if you do so

Intelius charge twice yesterday for the same order (Order # [protected])

The crap they puyt on line lead people to believe you can get a number for free. Just try it and see how frsutrating and monopolized that market is. I would rather not have a phone than pay someone any time and every time I needed an unknown muber. Looks like trade commisison should check into this. The public informatin is not always FOR Sale

I was ripped of by Intelius too. Months ago I foolishly used this company to look up a high school friend (never did get any info on her). it cost .95 to do the look-up. Okay, fine. Now I realize I have been charged 19.95 a month for what? I have no idea. I never signed up for anything. Lying cheats! Haveto get a new check card. Sad that these scam artists have control of banks. WTF?

On the 13th of April I went to Intelius to help me find relatives and was charged $49.99 twice. I did not order that amount even once. I wrote to you stating my complaint and was told I would have my money returned to my account in 7 days. the seven days have come and gone and I am out $100.00. I am on a fixed income and because of your inconsideration I now have checks bouncing around that I cannot pay let alone the overdraft price. If you have any compassion at all you would return my money to my account. PLEASE help me. Thank you, Penny Luccketta

Yes they have ripped me off. I went there payed $.95 then was charged $4.46 got nothing and found out I was charged $19.95 on 2/5 another $19.95 on 2/8 then another 0n 3/5, 3/8, and now 4/2, 4/3. I called several times even got a confirmation number still charged. Now I have a refund for 2 $19.95 charges but it seems I will have to fight for the rest of my money. I called and canceled in February, March and now twice in April.
I have had to cancel my card so no more charges can be debited from my account.

THEY ARE TOTALLY A RIP OFF! DON'T U EVER GO THERE LOOK FOR PEOPLE'S INFORMATION. THEY JUST WANT TO MAKE MONEY RIPPING OFF AND PROVIDE ANY INFORMATION THAT YOU'RE LOOKING FOR.
THEIR WEBSITE IS A SHAM! THEY DON'T DO ANYTHING AND STEAL MONEY FROM YOUR CREDIT CARD BECAUSE THEY NEVER GIVE YOU A REFUND EVENTHOUGHT U R NOT COMPLETYLE SATISFY WITH THE SERVICE THEY PROVIDE.
CUSTOMER SERVICE PPL TRAINED WELL TALKING VERY SMOOTHLY AND CLEVER NOT TO GIVE YOUR MONEY BACK.
THEY KEPT SAYING NO REFUND WHAT SO EVER AND OFFER ANOTHER FREE SEARCH FOR NOT GIVING MONEY BACK. HE SAID THAT'S THE ONLY THING THEY COULD OFFER EXCEPT MONEY BACK. BUT
WHY SHOULD i WASTING MY PRECIOUS TIME TO SEARCH FOR OTHER PPL'S INFO FROM THEM WHICH i DON'T EVEN SATISFY WITH THEIR SERVICE? i CAN IMAGINE THERE SHOULD BE MANY PPL GOT RIPPED OFF FROM INTELIUSL.COM AND GOT MAD AND WALK AWAY WITH 0% SATISFACTION.

DO NOT BUY ANYTHING FROM THEM EVEN IF IT IS CHEAP $0.95 SERVICE! IT JUST GONNA MAKE YOU TO PURCHASE ANOTHER ONE FOR NO USE.

Whenever you purchase ANYTHING from Intelius, they automatically enroll you in their "identity protection" service for $19.95 a month, and they never even tell you that you have agreed to it. This service consists of-literally-nothing and is just meant to rob you of $20 a month until you notice it. Do not use Intelius!

I agreed to pay $2.95 to find an address, never got it and later found out I had been paying $19.95 a month for an Identity Protection (that I could have gotten for $7.95) for 4 months! I don't even remember agreeing to this service. When I called them (from the number off my credit card statement) they removed one month and cancelled my service, but they still "robbed me" for 60 bucks! That's stealing without a gun! Avoid Intelius at all costs.

I wanted a reverse lookup of a Verizon landline # in NJ. They sent me name and address of some shmoe in Ohio. Went to 411.com and they had the right information (no info no charge). Fact is they will just make up garbage and charge you for it if they don't have the info. And they rarely if ever have any info. They refused to refund. They are 100% rip-off. Dispute ongoing.