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[Resolved] Intelius / charges to credit card for 24 protect plus

1 United States Review updated:
Contact information:

I noticed charges on my credit card from 24 Protect Plus for $14.95. I called 24ProtectPlus and they informed me that Intellius authorized them to charge my credit card. I don't even know what this service is. 24ProtectPlus agreed to refund. I'll wait and see. I had to cancel my credit card because of this. Complete scam!

  • Resolution statement

    Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned.

  • Intelius Customer Care's Response, Oct 16, 2009

    If you select a promotional price on the Intelius website, you will also receive a free 7 day trial of Identity Protect. After the 7 day trial, it will convert to a regular subscription and bill out at $19.95 monthly.

    However, there’s no obligation. If you determine within the 7 day trial that you no longer want Identity Protect, you can cancel your service anytime, online or over the phone with a customer support representative.

    It sounds like you have also accepted a third party company’s offer that is advertised on the Intelius website. If you no longer wish to be enrolled in that third party company’s service, please call 888-445-2727 Monday – Friday 4:30am – 9:00pm PST. We will be more than happy to assist you.

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  • Jb
      4th of Dec, 2008
    0 Votes

    This happened to me as well. Only I was hospitalized soon after was sick for months and didn't notice the charges til much later. I was billed 139.65 and was only refunded 39.90.

    Even if you received all or part of your money back, If this has happened to you go to gthe better business bureau for western Washington: alaskaoregonwesternwashington . bbb . org go to the consumers link and file a complaint. If there are enough complaints maybe some good can be done.

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