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IHOP / service - poor food - rude

4825 MARBURG AVENUECincinnati, OH, United States Review updated:
4.15
Contact information:
Phone: 513.731.3666
After ordering our drinks they arrived with no straws for drinking-minor detail. had to ask 2 servers for straws. after waiting an unreasonable amount of time for our food we had to send the bacon back because of being raw. Tried to eat remainder of meal (mine was french toast -takes 5 minutes preparation) no utensils. Asked 2 servers, including hostess, waited 5 minutes - other patron asked for pancakes to be placed on a separate plate - was not done nor was there any butter for the pancakes. We asked to speak to a manager - 30 minutes later when we left no sign of management. Tried to pay - can only pay server, who carried around a wallet, of sorts, and didn't have the correct change. Took a "How are we doing card" no address or phone number. I will never eat in one of the Ihop restaurants again. The food was not terrible but the service was horrible, the response to the clients, in a customer service business, was very unacceptable.
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Br
  18th of Jan, 2008
Agree Disagree 0 Votes
After seating w/a friend at the IHOP located in Texas City TX our server came over (almost 15 min later) and took our drink orders. After our drinks arrived (about 15-20 minutes later) we placed our order. Our server seemed to be on some kind of "substance" and our opinions were more confirmed when she sat down at the booth w/us while we ordered our food. After doing so, we waited at least another 25 minutes before our drinks were filled again and our food had still not been served. After waiting an hour (as well as watching other customers come in and place orders and recieve them before ours) my friend and I left money for our drinks on the table and told the waitress and cook (whom were outside smoking while we were leaving) to cancel the order we had placed over an hour ago. I am very dissapointed and will not return to that location. I hope this complaint will enlighten ones as to the way this particular store is operated and cause action to enforce a drug testing policy immediately on all employees on a monthly basis.
To
  27th of Jun, 2008
Agree Disagree 0 Votes
Your experience is without a doubt exactly what I would expect … The reason I would say this is because IHOP states in their advisements that they as a corporation roughly only operate 1% of the units the rest are franchise .. that means they have 10 to 12 company operated locations ..

Reflecting Those Company operated units that are in Cincinnati being their own corporate training locations... the Director for those units was hired by Julia Stewart CEO .. she had worked with theis excecutive who was a Vice President of franchising of Wendy’s International and gave him the job Of Director for these company locations with Ihop cinncinnati and now she has promoted him to the Vice President of Franchise operations .. his work speaks for it self !!

However Ihop Corporation has never and still cannot operate a restaurant sucessfully.

Your experience seeing what the corporate operations do for professional restaurant management, service, and cleanliness are exactly their standards .. No manager would dare to be visable or speak to a guest while the place is malfunctioning


When Ihop Opened the Cleveland market their opening team trainers were arrested for disorderly conduct, fighting, and public intoxication … When they expanded their market in Iowa they had a 2 plus hour waiting lines because the food was not coming out of the kitchen .. the food that was served was so horrible that the manager was crying and could not talk to any more irate Guest with complaints!!!

The Franchise consultant just stood their with his back turned towards the customers .. ignoring the customers … as customers were screaming, cussing and were leaving really unhappy ..

It’s not an isolated occurrence...
Ma
  14th of Aug, 2008
Agree Disagree +1 Votes
We arrived at 9:45 PM was serverd our meal at 10:45 PM, food was half done. Manager was unconcern. It is really unfair that one waits an hour, improper preparation of food, no concern with management, and we wonder why so many customers become angry?
Ri
  23rd of Sep, 2008
Agree Disagree 0 Votes
I had been sick for a long time with not much of an appetite.watching t.v. I saw the advertisement for thwe cream cheese crepes. So a freind and I went to the Ihop in morristown tn. i ordered the nutella crepes. It was gross and soggy and I didn't eat a half of one of the crepes. not at all like crepes i've had before I have always liked I hop before this incident. therefore i thought I should contact Ihop. i told the waitress and al she could say was sorry about that, which surely voided a tip for her and after the response I got i thought i should conact you. If i don't get a response from you, that will be the last time i go to Ihop.m Let alone the pictues on the t.v. and at the the restaraunt DO NOT LOOK LIKE ANYTHING OF WHAT YOU GET.plus the strawberrys were obviously frozen cause they were slimy and mushy. what about using fresh strawberrys.Fresh fruits are best.
slimy is gruesome for any fruits. when you go to the market do you buy slimy soggy fruits, i wouldn't either
Ja
  17th of Jun, 2009
Agree Disagree -1 Votes
i eat at the i-hop in hurst, texas their staff is amazing great food even better service they have a manager there
by the name of micheal who amazing he really seems to care about the staff and restraunt and of course the customers this guy does everything humanly possible to keep the restraunt running smoothly i have no doubt
he will have a chain of resraunts of his own in closing i-hop is a great place to dine

thanks,
mary cambelle

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IHOP Restaurants Logo IHOP Restaurants
Customer Service
Overall Satisfaction Rating

461 Reviews
450 North Brand Boulevard
Glendale
CA
United States - 91203
+1 866 444 5144
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