IHOP — bad management
Just a couple of weeks ago my wife and i went to ihop, the time we went was during a shift change all of the waitresses were so busy trying to get home most replied im not taking it im ready to go but this one waitress came from out the back and asked who's table it was and can she have it she was a good waitress service with a smile i noticed her manager was looking at her watching her when the waitress walked away the manager came over asked how was everthing i said its okay she then replied she's somewhat new but i give her like 3wks my wife and i laugh i then ask 3 wks for what she says for her to working here she's not gonna last we then stopped laughing because i thought she meant something else and didnt find that comment funny i asked her are you management she says yes we always can point out the ones who's not going to last. I left after she said that left my tip she thanked me and asked me was i okay i told her to keep it up because she was doing a good job. I came back the next afternoon to report it to the general manager but he was in a meeting with 3 other managers i then saw the waitress from the night before she greeted me and i asked could she serve me until the manager gets out the meeting i was sat near the meeting because of limited seats and i overheard the general manager talking to the waitress giving her a lots of questions at the same time she then went in the bathroom to fix herself up i then overhear him say we just let go of 6 people in the past 5 days now we're about to get rid of more an di dont have time to be babysitting some child or helping her with every problem i dont have time for that i knew he was talking about her because he kept pointing and saying her name i honestly dont think that he should be head of anything talking and belittling people like that him or the other manager i wrote down their names so if i were to talk to corporate then i can report exactly who it was i own my own business and i dont talk to my employees like that but then again my business does not slack giving customer service. My wife and i went back to ihop to see how the waitress was doing but when i came back i heard two different stories that she left and that she got fired by the same manager who said she wouldnt last that long. I read up on the place on the internet and i think that the owner should really consider who he picks as management but as a customer i am still going to corporate never in my 47 years of living or 17 years of being a business man have i've seen that bad of management.