The most trusted and popular consumer complaints website
Explore your opportunities! Create an account or Sign In

HSBC Mortage / unwilling to discuss refinance

1 United States Review updated:
Contact information:

We bought our home 3 years ago thru Amertrust before the ink had dried they sold the note to HSBC we had a 2 year arm my wife had a job making 30000 a year I'm on SS dis. They had a restructure at my wifes job and they wanted her to take a 40% paycut. She left that job because it was unfair. the way they did her. I make 1100.00 a month and she earns around 1000.00 at home. At the end of 2 years we asked HSBC to give us an extension on our arm which they did . We have never been late on a payment for 36 months. We asked for another ext. and tried to get them to work with us to refinance. I can't use the words that I would like to describe how we feel about them but we are going to be forced to let them foreclose.

Tt
Sort by: UpDate | Rating

Comments

  • Re
      29th of Jul, 2008
    0 Votes

    I agree with everyone on this comment board and I am so sorry to hear about all the trouble that you are all having. This is the reason I started my company. I have helped several people that have mortgages with ASC, Countrywide, and other mortgage companies that don't seem to care if they harass people or suck them dry. The comments I have heard are along the lines of trying to get blood from a stone or turnip, or something like that.

    Contrary to what some people have said on here, I am not trying to be one of those people I mentioned above. My company is a nationwide company that provides services for people that are at the end of their rope. One of the helpful things that we provide is letting you know, before payment for service, if we can assist you and if we can not. If we can not, we tell you why not and what can be done to allow our company to assist you. Most companies won't do that, but we will also give you the reasons why exactly so that, if you should choose a different service, they will not be able to scam you. Now that's a way of saving money too.

    I have a service that actually will take you out of the loop of contact with ASC, or Countrywide or whomever you have servicing your loan. All you have to do is tell me how we can help you. By that I mean, tell us what you are looking for us to do for you and we will pursue the help that you want, no matter what. We have all aspects of the mortgage business covered from being a mortgage mediation company, a title company, a real estate company, all the way to having access to attorneys for litigation or help to avoid foreclosure. No aspect of help is turned away.

    Let me tell you, most of the customers that I deal with have told me about the fear and the frustration of working with mortgage companies that don't seem to care or give them the runaround. To be totally fair, mortgage companies have their ways of dealing with people. Some are good, some are horrible. But one thing all mortgage companies love is being vague. When they are vague, they don't have to give you information until you ASK for it. How does that help you? How can you try to save your home if you don't know how to ask the right questions?

    That’s another reason why I created this company. I take your number out of their "system". When they mail you something, it goes to me. I take the burden away from you so you can live your life without the phone calls and the letters. And the rudeness!!! Oh, man, if I told you some of the stories I have heard...let's just say, it’s not pretty.

    I know that some people are going to look at this comment and go, this guy is trying to drum up business. Well, you're right. But here's the kicker. I used to work in mortgage collections. I used to make the phone calls and send the letters. I used to work around the people that make your lives hell. And I kept asking myself, why? Why are these people not being told about the help that’s readily available? Why are these people not being helped to make payment arrangements that are realistic? Why does this company care more about the money than about customer service when that is supposed to be their primary objective?

    That's why I got out. I can not stand collections. Just because they are hiding behind a company name they think that they can say anything or act anyway they like with the customers, being friendly with one and the next 40-50 they can treat like crap. Where is the customer service?

    I take all that frustration away from you and create solutions that work. I know that it may be hard to swallow, but I do. I have done it for several people. And I can do it for you too. If you want more specifics or just want to talk to me, call my office at 888-453-1518 and check out the website, which is being updated with a few new options available. And this isn't just for people facing foreclosure, people that are current and want to pay off their home early, call me. I can and will help as many people as I am able to. What have you got to lose? Website address is http://www.onlybusiness.com/members/RealtyMediationService. Or send an e-mail with a number to reach you and a good time to call...and if not for you, best of luck. In all your endeavors.

  • De
      12th of Aug, 2008
    0 Votes

    I hope you fell grateful. They extended a lower rate for a year. If you are not able to organize your financies during that periord you can not afford the home you live in. You either need to sell it or if not HSBC or bondholders will be forced to foreclose on the loan and probably take a significant loss. I applaud HSBC for the effort they made to help you. Just rember there is someone who worked extremely hard to save the money loaned to you and is taking a loss because of your inability to manage you financies. They are the losers in the situiation. You are someone who lived in a home you could not afford for a short time and did not pay the real costs of living there.

Post your comment