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4.4 8750 Reviews

Google Complaints Summary

257 Resolved
1229 Unresolved
Our verdict: With Google's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Google reviews & complaints 1496

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L
4:53 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Google bank charges

I am getting charged $3 every week or so to my bank account. I would like them stopped, but I don't know how to. I don't know what it is charging me for. Especially as often as it is charging. If not resolved I will ask my bank to cancel my current debit card, and send me a new one. Please help me to resolve this issue quickly. I would greatly appreciate it.

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6:20 am EST
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Google unauthorized money of 2.99 4.99 5.99 14.99 9.99

Google king has been taking unauthorized money out of our account 3 -5 times a week for all dicferent amounts from 2.99 to 14.99. My name is ted russell.. I really need these charges stopped before i take this further..this has been goin on for a while to this point we can add up over 200$. We will get an attorney and go step further if thrse charges are not refunded and stopped..have record of every transaction...plz call at [protected]...ted russell or tammy mikell..ocala fl. Asap. Or we will persue action.. This is uncalled for..

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K
10:59 am EST

Google unauthorised charge

On 28/11/2017 my SBI account was charged for Rs 6000 twice, the details are
OTHPG 629217 GOOGLE * apple g.co/helpp. Rs 6000 and
OTHPG 347181 GOOGLE * apple g.co/helpp Rs 6000
These are fraudulent charges I have not used my debit card.
How can my account be charged without my entering any card details online.
I have contacted apple these aren't for any services by apple
How can these be reversed.

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L
9:55 pm EST

Google unauthorized link to my google account

I need to report unauthorized linking/ access to my Google account. This has gone on for quite some time and increasingly gotten worse. I beleive that my husband had this done initially to track me but as our marital problems escalated so has the level of tampering. It even went so far as to swap my phone with a comparable one which had been rooted but it was not even the same model although it had the same manufacturer. I have taken physical beatings over this because he was the only person close enough to be able to do it and he gets violent when accused. Yesterday I finally found some solid proof; his email address was showing up as linked in my account on my phone. I need to be able to get physical evidence that this has indeed been happening so that I can request prosecution. I'm finished with the mental, physical and emotional abuse that I've endured. I will add that I have made several complaints to local law enforcement, sent complaints to Google and hotmail ( when I had an account with them) and even went so far as writing a complaint to the FCC. Please help me - I need to prove this! Thank you for any assistance you can provide. I am attempting to be proactive and have this proof for my attorney.

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C
6:48 am EST

Google all

You are in violation of the generic laws of the States United, United States of America Major (Republic), invading privacy, criminal trespass, invasion of privacy. You are hereby this present lawfully noticed you have no lawful contract with any entity Google collects information on or about, no power of attorney, no conscionable contract with any individual. Your terms of service do not constitute a lawful contract and is based on fraud and presumption and acting as a collection agent for a corporation calling itself government and operating inder color of law. Google is acting in an invasive manner unlawfully collecting information which is private in nature without paying the entities for the information collected and sold to third parties. The unlawful acts of Google will be met with fierce direct action against its CEOs and employees. We will pull surveilance on thier homes and families and brodast thier movements, conversations and activities on all outlets including thier masturbating to porn. we will be around every corner prosecuting all employees directly and in international venues and courts. We are going to imprison all senior executives

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Update by courtjester71
Dec 01, 2017 6:51 am EST

Surrender all Hope all who are employed by Google, You will be prosecuted the old fasioned way, use of direct action for unlawful trespass, invasion, identity theft...

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3:57 am EST

Google google *outfit7 g.co/helppay# ca date 11/26/17 24692167330100815006068

I get these charges all the time. I don't know where they come from. I deleted all payment methods from my account, but this wicked thing still takes my money. Sometimes twice a day, sometimes every few days, but it is pulling, pulling, pulling from my checking account.
GOOGLE *Outfit7 g.co/helppay# CA Date 11/26/17 24692167330100815006068
GOOGLE *OUTFIT7 [protected] [protected] [protected] 11
GOOGLE *Outfit7 g.co/helppay# CA Date 11/26/17 24692167330100814693114
GOOGLE *Outfit7 g.co/helppay# CA Date 11/22/17 24692167326100756177783
GOOGLE *Outfit7 g.co/helppay# CA Date 11/20/17 24692167324100409468938
GOOGLE *Outfit7 g.co/helppay# CA Date 11/15/17 24692167319100174015457

I have no idea what these $2.99 charges are for or how to get them to stop.

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Tyleta R. Somerville
, US
Aug 08, 2022 6:37 pm EDT

These ppl stole $106.99 from my account and refuse to refund my money! I don't even know what tf Google outfit7 is! How would I go about starting a law suit against them? I work too hard for my money for folks to just take @ will!

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Jennifer Convertino-Blackmer
, US
May 01, 2018 8:32 am EDT

Same here it's from my children. My bank said they would have to cancel my debit card and issue me a new one because there is no number to call these people and block this. Once you set up your phone and any devices in your house that are linked like tablets and laptops and ipods will automatically have your debit card linked. So if your children get on the internet and start playing games like Roblox or minecraft this company just syphons money out of your checking and it's impossible to get it to stop. I am out $197 in two months! I don't know how to stop it!

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M
10:49 am EST

Google unauthorized charges

I have been receiving a $2.99 draft from my bank account and I need to either know what the charge is for and/or have it STOPPED!
The charges appear to come every 7 days.
The latest one is listed as: GOOGLE *GOOGLE MAMMOTH G.CO/HELPPAY# CA Date 11/23/17 0 [protected] 0 5734.
There is charge currently pending that will probably process today.
The previous charges were:
11-23-17, 11-16-17, 11-9-17, 11-2-17, 10-26-17, 10-19-17 and on 9/21/17 for 0.99 twice. On 9/21 is when the charges appear to have started. I believe that the 2 $0.99 charges are correct, but all of the others are not authorized.
I want the charges stopped and a credit for $20.93. Or if you can prove to me that I authorized the charge I will be happy to pay it, but I want all future charges STOPPED. This is the 2nd request that I have made.
You can contact me at this email address: [protected]@myidahomail.com

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5:37 am EST

Google blocked my mail id on forgetting password/ no way of retreating it

I have been blocked from my account & advised to set up a new account. This has been stressful, frustrating and downright inconvenient. I am disgusted by the 'privacy settings' Hotmail have implemented. I am the owner of this account & I have entered all the relevant details correctly & on numerous occasions. This whole situation has been incredibly distressful & unnecessary. I do not want to open a new account & even if I did you would still be preventing me from accessing important emails on my blocked account. I AM THE ACCOUNT HOLDER, I HAVE DONE EVERYTHING...

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2:00 pm EST

Google locked account on my phone

I have service through T-Mobile and had to update my software today on the phone (Samsung galaxy J7) After that I got a message that the phone was corrupted and had to be wiped of all data. After that I had to restart using my Google account, which of course I did not remember the password, so reset it on my pc. Then my phone says I am locked out for 24 hours because I changed the password. This is [censor]. I verified who I was on your site SEVERAL TIMES. I was on the phone with T-Mobile 3 times today, Samsung and Google, who said they could do nothing. Your customer service is terrible and needless to say I will let every human being I know about this. How am I supposed to conduct business without my phone? How am I supposed to know where my kid is at without my phone. All your company cares about is getting money. Pathetic, all of you.

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8:39 am EST

Google google / google telepathic

I was checking my banking account when I found out a series of charges for "google telepathic" in the amount of $2.99 and 1.99 on 10/10/2017.
I have no idea what that is. I haven't signed up for anything that I am aware of and need the charges to stop
10/10/2017
Checkcard 1007 google *crfr inc g.co/helppay#ca 24692167280100106802332
C
Status type icon cleared -1.99
10/10/2017
Checkcard 1007 google *crfr inc g.co/helppay#ca 24692167280100156918442
C
Status type icon cleared -2.99

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11:10 pm EST

Google google telepathic

I've been getting charged $2.99 a week by Google Telepathic, since 10/21/17 (charges on 10/21/17, 10/28/17, 11/4/17, 11/11/17) and just noticed this on my credit card statement. There is already another pending charge for the same amount. I do not know what these charges are for or how they were authorized. I need to know how to get them stopped and would like to be given both an explanation of what these charges were for and a refund if possible.

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5:35 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Google google / being charged for google telepathic every week for $2.99

I was checking my banking account when I found out a series of charges for "Google Telepathic" in the amount of $2.99, dating November 8th and 15th of this year. I have no idea what this is for?! My Google account does not show that I have made any recent purchases. None of these charges were authorized, I did not purchase anything. I am an individual and not a company. I would like for the charges to stop, and to be reimbursed for the errors.

Siska
+[protected]
siska.[protected]@gmail.com

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9:37 am EST

Google telepathic g.co/helppay

I've been getting charged $2.99 a week by telepathic g.co/helppay and I have no idea what that is. I haven't signed up for anything that I am aware of and need the charges to stop. I recently notices when I had checked my bank account the day before putting gas in my car and thinking I had enough to put $15 in and then checking my account later and realizing I had overdrawn from my account. I can't afford to keep paying this and if possible would like a refund for the unauthorized charges.

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8:27 am EST

Google unauthorized credit card charges

Starting 7/21 as far as I can see, I have been charged $2.99 per week for I don't know what. I do not have any subscriptions and I have even deleted my card info but these charges continue to come out of my account. I have contacted my bank and they suggest to contact Google first and then call them back. Here are the dates I have been charged $2.99. July 21, 28. Aug 4, 11, 18, 25. Sep 1, 8, 15, 22, 29. Oct 6, 13, 20, 27. Nov 3 and 10... ALL OF THESE are on FRIDAY. So if you get paid of Fridays you may miss this! I want a refund of ALL my money.

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11:12 pm EST
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Google google *telepat - google *telepathic gco. helppay# ca

This keeps showing up as a charge for $2.99 on my Visa Debit Card. I don't recall ever authorizing this. Can you please look into it and tell me what it is? I do have a Life 360 account that it is paid via Google App Store, but I don't have a clue what Telepathic GCO is! This charge reoccurs monthly and needs to stop! Please look into this right away!

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8:09 am EDT

Google malicious review

Hi my business johnmacaulaylandscapes is under attack by someone leaving 1 * reviews saying we are cowboys and the whole review is a complete fabrication! We have never worked for anyone of this name ! We are a professional landscaping company and pride ourselves on our high quality service please can you contact the people who have left this and get it removed

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3:30 pm EDT

Google google is excessively charging my account

I noticed that Google has been charging my account 27 times for $2.99 and it has over drawn my account for each at $.35 a charge and there is no record on my Google account of these charges but there is on my bank account. The charges read 16:13:045175 SVC CHG NSF SIGNED GOOGLE *GORDON SU4029357733, CA00248748DOM ON US. This needs to stop. This happened before but they had me convinced my son did it but I had no reason to believe they would lie to me. But now I'm getting irritated with this. Please fix this.

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9:13 am EDT

Google unexplained charges

I have recently received several unknown/unexplained charges on my bank account from google *telepathic g.co/helppay# caus. I have no idea what this is for?! My Google account does not show that I have made any recent purchases. I did not purchase anything and I would like my money refunded. This is the third charge that I have received so far.

10/30/2017 atm pos debit google *telepathic g.co/helppay# caus $ -2.99 $ 1, 001.55
10/23/2017 atm pos debit google *telepathic g.co/helppay# caus $ -2.99 $ 581.91
10/16/2017 atm pos debit google *telepathic g.co/helppay# caus $ -2.99 $ 476.30

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10:09 pm EDT

Google google+ account

Google is Demonetizing my Google+ account for no good reason! My account with Google+ is only Historical / Educational in nature and without malicious! I have been with Google form its conception with my e-mail account along with other Google Products! I'm baffled and it behooves me why Google+ and Google would do this to such a benign account. Again this is totally inappropriate for Google to have taken the account which again is Historical / Educational in nature and should not be offensive to anyone, at all! 'If the truth is evils then let there be silence' Please Stop this nonsense! https://plus.google.com/+RolandGibeault

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The Machine Stops
, US
Jan 05, 2018 2:32 pm EST

Yes, this is so and perhaps with Eric Schmidt departure this will change and that alphabet /google will make changes as to the software engineers and googles agenda to silence the masses! So sad that google has gone down this path of censorship as if they are the Stasi! Perhaps the upcoming antitrust lawsuits against google for this very problem will lead back to googles original agenda to allow people to speak freely without different types of censorship!

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John Conners
, US
Nov 05, 2017 4:00 pm EST

Yes, Google has been maliciously blocking accounts that they use bots to control to demonetize what some at Google identifies as politically incorrect by some at Google usually Millennials who have a strong uninformed misguided opinion! It's a shame that they are allowed to be judge, jury and executioner without due process... Antitrust is needed to guide Google and others...

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11:21 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Google being charged for google telepathic every week for $2.99

Dear Sir or Madam,

I was checking my banking account online and noticed a series of charges for "Google Telepathic" in the amount of $2.99, dating back to August of this year. None of these charges were authorized, and I would like for the charges to stop, and to be reimbursed for the errors.

Thank you and Regards,

Todd Rheingold
[protected]
[protected]@lycos.com

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Google Customer Reviews Overview

Google is a global technology leader focused on improving the ways people connect with information. Its primary service is its search engine, which is the most widely used across the world. Google also offers a diverse range of products and services, including the Android operating system, Google Maps, YouTube, and the Google Cloud platform. Additionally, it provides a suite of productivity tools like Gmail, Google Drive, and Google Docs. Businesses can utilize Google Ads for advertising and Google Analytics for web traffic insights. Google's offerings cater to individual users, enterprises, and developers alike.

Google In-depth Review

User Interface and Navigation: Google's user interface is clean, simple, and easy to navigate. The search bar is prominently displayed at the center of the page, making it convenient for users to quickly enter their search queries. The layout is intuitive, with clearly labeled tabs for different types of searches, such as images, news, and videos. The search results page is well-organized, displaying relevant information in a user-friendly manner.

Search Engine Functionality: Google's search engine functionality is top-notch. It quickly retrieves search results from its vast index, providing users with a wide range of relevant information. The search engine's advanced algorithms ensure that the most accurate and up-to-date results are displayed. Users can also take advantage of various search operators and filters to refine their searches and find exactly what they're looking for.

Accuracy and Relevance of Search Results: Google excels in delivering accurate and relevant search results. Its sophisticated algorithms analyze various factors, such as keyword relevance, website quality, and user feedback, to determine the most appropriate results for each query. The search engine's continuous improvement efforts ensure that users receive the most reliable and up-to-date information available on the web.

Advertising and Sponsored Content: Google displays advertising and sponsored content in a non-intrusive manner. Sponsored results are clearly labeled and separated from organic search results, ensuring transparency for users. The ads are relevant to the user's search query and are displayed in a way that does not compromise the overall user experience. Google's advertising platform also provides effective targeting options for advertisers, maximizing the relevance of the ads shown.

Additional Services and Features: In addition to its search engine, Google offers a wide range of additional services and features. These include Gmail for email, Google Maps for navigation, Google Drive for cloud storage, and Google Calendar for scheduling. Google also provides productivity tools like Google Docs, Sheets, and Slides, which are seamlessly integrated with its other services. These additional services enhance the overall user experience and make Google a one-stop destination for various online needs.

Privacy and Data Protection: Google takes privacy and data protection seriously. It has implemented robust security measures to safeguard user data and ensure confidentiality. Users have control over their privacy settings and can choose what information they want to share with Google. The company also provides transparency reports, detailing government requests for user data. Google's commitment to privacy and data protection instills confidence in its users.

Mobile Compatibility and App Performance: Google's website is highly mobile-friendly and responsive. It adapts seamlessly to different screen sizes, providing a consistent user experience across devices. Additionally, Google offers dedicated mobile apps for various services, such as Google Search, Gmail, and Google Maps. These apps are well-optimized, ensuring smooth performance and quick access to information on mobile devices.

Customer Support and Accessibility: Google offers comprehensive customer support through various channels. Its Help Center provides a wealth of resources, including FAQs, troubleshooting guides, and product documentation. Users can also contact Google's support team directly for assistance. Google strives to make its services accessible to all users, including those with disabilities, by adhering to web accessibility standards and continuously improving accessibility features.

Local Business Listings and Maps: Google's local business listings and maps feature is invaluable for users seeking information about businesses in their area. The search engine displays detailed business listings, including contact information, reviews, and ratings. Google Maps provides accurate and reliable navigation, helping users find their way to their desired destinations. The integration of local business listings and maps enhances the overall user experience and makes Google a go-to resource for local information.

Social and Community Integration: Google seamlessly integrates with various social and community platforms. Users can easily share search results, articles, and other content through social media channels. Google also provides access to user-generated content, such as reviews and ratings, which can help users make informed decisions. The integration of social and community features enhances the overall user experience and promotes engagement within the Google ecosystem.

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- Provide detailed information about your experience with Google.
- Mention key areas of concern, any transactions with the company, steps taken to resolve the issue, the nature of the problem, and the personal impact.

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- Attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal data.

6. Filling Optional Fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review Before Submission:
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9. Post-Submission Actions:
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Ensure you follow these steps carefully to effectively file a complaint against Google.

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