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Honda Accord / Major Problem with My 2009 Accord

1 United Arab Emirates Review updated:

Ahmed Salim Elremeily
Dubai – U.A.E
10-march-2010
Honda Accord 2009
Mobile : [protected]
E-Mail: ahmadf@alshayauae.ae

Dear Sir,
I am writing to you to complain about my Honda accord 2009 car and more than two problems I've faced with the car, the service center and the body shop, (Alrashedya branch) – Dubai – U.A.E.
I am putting this issue up on Web after 15 months of unsuccessful attempt to make Honda UAE to listen to me and to fix the problem I am facing. I bought a Honda Accord in month of November 2008 from Honda UAE. I noticed that there is a squeezing sound coming from the Tires
By the way I’ve Paid more than 27500.00 $ for this car
After less than two month using the car I start hearing a squeeze coming from the brake and when I send the car for the 5000 Km service I complain about that sound and the service advisor says that he will check that and he didn't do anything, and he had done the service only and I toke the car cause it is my only car and I don't have alternative car to use and I was suffering from the rented car so I said maybe I will bring the car back later.
After another couple of months I send the car again to the service of 10000 km and I asked to check the brake sound and I've get a promise that they will do it, when I've received the car back they told me that the brakes beads was changed through the service and the problem is solved.
After two days the problem appears again. And the sound is becoming louder.
But this time I returned the car back to them and complained about the sound and they send a technician for the check and to give a feedback and they called me after that saying that there is some parts need to be changed and they will change it on my cost??! When I asked why on my cost this is a new car and the problem is there since a purchased the car they refuses and I accept to change the parts on my cost, and they charged me for that around 200 $, and they said they replaced something inside the wheels or something like this, and the problem is solved .
After no more than two weeks again the problem appears, and squeezing sound is there, the same story happened again when I send the car to the 15000 km, 20000 and the 25000 km services, I get too many promises and no action is taken,
And now I am using the car with this annoying sound and I don’t know where I will reach
Sometimes I am afraid when I use the brake the car will not stop or I will lose control or any dangerous action may happen,
This was my first problem
My second problem happened when Unfortunately I made an accident like a month ago and I send the car for the body shop, the accident was in the right front corner of the car and I make it clear to the advisor that after the accident the steering wheel was not straight and the balance of the car is not correct, and he promise that for sure that problem will be solved when they fix the car
And I received the car and the body was fixed but the steering problem still there and the steering vibrates and shakes when I drive over 100 km/hour speed, the car is sliding and moving to the left when I release the steering wheel.
Really I don’t know why I started to hate my car and was not expecting this kind of problems with a good car like Honda and I was not expected that kind of customer service from Honda
When I renew my insurance I’ve insisted and pay more money to get the service only inside the agency. But really I feel like it was a big mistake
What I require??
I need the problems to be solved, not more than that,
I’ve contacted you and I wish that I can find a solution with you
I will be waiting for your reply

Thanks
Ahmed Salim

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Comments

  • Jo
      7th of Sep, 2010
    0 Votes

    I totally agree with you Ahmed.

    I have also bought a Honda Accord 2009, and though I have never been in an accident, till this moment they were not able to fix the vibration problem as well as some other problems with the brakes. At each service interval I explain to them the problem, they promise to fix it, but as usual, no action is taken.

    The thing with HONDA UAE is that you have no other choice but to take the car once the service is done to avoid any extra payments for the relief car. I think the biggest mistake I have done so far was to buy a car from Honda UAE despite all the warnings I have recieved from friends about their after sale services.

    Hope that someone could listen to our complaints and take some action very soon as such issues have been escalating lately!

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