Home Depot / delivery service

United States Review updated:

I needed a new refrigerator and found that Home Depot had the best price on the model I eventually decided upon. After trying unsuccessfully to place the order online, which the over the Internet customer service was not able to help me with and finding out that while Home Depot does have a price match they will not price match a sale item :/ I finally gave up and went into the store to order said fridge. Well I ended up having to pay $50 more for it because they don't honor online pricing in the store but at least the fridge was ordered. This was Wednesday and the fridge was scheduled for delivery on Friday. Well Friday came and we got a call from the delivery guy that our refrigerator had been scratched, did we still want it? Umm of course not! So he said he would call and order a new one but it would be at least Tuesday because they don't deliver on Mondays. So I scheduled someone to come sit at my house on Tuesday as I had to take my husband to the airport. My husband is sitting in the terminal and gets another call that the delivery truck had broken down. Now it is rescheduled for tomorrow... We shall see if it shows up or not. It's a good thing my broken fridge has held on this long :/ thanks a lot Home Depot. Next time I'll be ordering through Lowes and getting my 5% off

Apr 09, 2013
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  • Kc
      Jul 13, 2015

    I bought a refrigerator, range and microwave from Home Depot. I bought it on the 1st of the month and had it delivered on the 10th. It was supposed to be delivered between 1 and 4:00. I got a call saying they were running late. I understand this happens so no big problem. However, when the arrived the range was badly damaged and the fridge was missing a part. I had to refuse delivery of the stove but after being assured the small part would be UPSed to me I accepted delivery of the fridge. Of course it was after 5:00 on a Friday by this time so nobody could be reached to give me a date on a new stove. I called the delivery people on Saturday morning when they opened but was told they could do nothing until they got the stove from the manufacturer and I would have call Whirlpool/Maytag. I called them and was told I would have to wait for a phone call as they have a replacement team and they had to handle it. I asked repeatedly to speak to someone who could expedite as we were on a time line but was told sorry nothing could be done for 24 to 48 hours. So I decided to call Home Depot since,
    after all they are the ones I actually bought the appliances from. Well customer service to pass my message on to someone who did return my call but - SURPRISE - he said I would have to wait for the manufacturer. I heard nothing all day Saturday and of course nothing on Sunday. I called first thing Monday morning only to be told they have 24 to 48 hrs from Monday to respond. Not one person at Home Depot, Barlow's( the delivery company) or Whirlpool, could tell me if I could get the stove by the end of the week. I explained repeatedly that I just wanted to know because I had other contractors lined up and the stove would push the time line of everything back if not delivered. Not one person helped or even seemed to care. I also told them that on top of the delaying all of the construction at my house I didn't have any stove or oven for my family at all. Again this didn't seem to be their problem. I would not recommend using Home Depot because it's clear that if you have a problem they will not help you resolve it at all. If time and money weren't an issue for me I'd return all of the appliances and buy a different brand from a different store.

    +1 Votes
  • Ye
      Dec 22, 2016

    the worst service. i bring this case to consumers protection layer Never again

    0 Votes
  • Ka
      Jul 17, 2018

    I purchased a Samsung Washer from Home Depot.It was supposed to be delivered today. They arrived but could not bring truck up driveway because it was too high and would interfere with above head wires. They claimed the truck they normally used was taken and I would have to reschedule. They then refused to deliver item. After waiting over 2 weeks to get this thing delivered, I called Home Depot and cancelled item. This is not the first time I have had an issue with Home Depot's delivery people. It is the 4th. I gave them one more chance and they blew it again. Evidently the people offer them cheap contract and terrible service.. When they tried to deliver a riding mower they came with a tractor trailer, even though I told them DO NOT USE A TRACTOR TRAILER (they had done this in the past). Back that went. I have learned my lesson, albeit a bit late.
    Karen A. Kaplan 17 of July, 2018

    0 Votes
  • At
      Nov 08, 2018

    They call way to late the day before.

    0 Votes
  • At
      Nov 08, 2018

    Delivery service is extremely slow and they don’t call until after night time the day before

    0 Votes
  • Ka
      Apr 01, 2019

    19 hrs · Brooklyn, NY ·

    I am a disabled veteran and was denied the Veterans discount at my local HomeDepot Cropsey Ave Brooklyn Ny 11224-store.The customer service advised me that there is no longer anyway to give the discount on items that are ordered online .The manager Dan was trying so hard to get the $1515.00 order discounted for me it almost took my anger and disappointment away.
    I wished to buy items that showed as in store but had to be ordered online for me to get them----soooo they are considered online orders.
    As per cashiers at the store corporate has removed the option to give veterans the discount but contractors can still get it.
    I have always used my local Home Depot for my appliances, home repairs.painting supplies and this time I wished to redo my bathroom($1515.00 order) at this visit.I was going to buy at least $1000.00 worth of tile, thinset, grout and caulking but my tile wasn't available
    so I would have to go home and look online for different tile.
    I can't tell you how upset I am to have to go to LOWES because of this.Homedepot "WAS" my go to place for my home repair needs.
    I am now getting on the phone to cancel my HomeDepot CC as I will not be using it anymore.
    This is not so much for me but for all Veterans that believe what used to be true - HomDepot does not look out for us Veterans anymore.

    0 Votes

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