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1.4 2402 Reviews

Home Depot Complaints Summary

231 Resolved
2152 Unresolved
Our verdict: With Home Depot's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Home Depot reviews & complaints 2402

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8:33 am EDT

Home Depot customer service in reading mass and everett mass

I would like to speak to someone about two awful experiences my husband and i had last night in two of your locations. I spoke to a customer resolution person this morning and although she was very kind and professional, i feel she was just going through the motions and nothing is going to be done about this matter. I am outraged at the lack of care and customer service with your company.

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rogersville
, US
Jul 21, 2018 5:02 pm EDT

I like to complaint about the news I read about on AOL, concerning African American employee at one of your Stores! It was about a customer came in the Store with a Dog that was not on Leash. He informed the customer that the Dog needed to be on a Leach, the customer responded saying if it weren't for Donald Trump you would not have a job, and he continue to say hateful things to the employee. The employee responded defending himself, and he was fired, he had just won employee of the month. This is shameful and hurtful, the customer knew what he was saying and he knew what language to use.

I will never shop at home Depot again, I will email my friends and tell them not to also. We are from a large military Base and this would have effect on the sales here. I will spread this horrible news with my family and friends also!

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11:42 am EDT
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Home Depot waterboss 700 water softener

I purchased a Water Boss 700 18-24 months ago for $700.00 and it has broken down three times.

Each time I have had to call Water Boss to diagnose the issue over the phone, order parts, and fix the thing myself as Home Depot walks away from any warranty on it.

This last time I can not fix it because its electrical.

No one told me I was buying a $700.00 item AS IS.

I respectfully request a refund to allow me to purchase a water softner from a firm that backs up their product.

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Marcus Brown8
, US
Feb 14, 2019 10:48 pm EST

It is a manufacturers warranty.

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11:22 am EDT

Home Depot poor customer service in flooring department at hudson, wi.

We recently experienced the poorest example of customer service of our life in the Hudson, Wi flooring department. My wife and I have a home in Hudson that we were were "updating". The scope of work included all new appliances (purchased at your store there), all new flooring (about 2000 sq ft), and lots of other materials, again from your store.
We live in Az. and started making selection in a local store well ahead of our trip to Wi. to begin the work. We pretty much knew what we needed before we got to Hudson on June 20th. One of our first stops was to Home Depot to check out the Luxury vinyl plank and carpeting. We were disappointed to find out that it would be a week before they could get out to measure but got it scheduled for June 29nd. They were a no-show that day and rescheduled for Monday afternoon July 2nd. This is when things really started going side ways. We were working with Marie and to say that she was unprofessional and a poor communicator are extreme understatements. She almost never returned a call, and was difficult to get to at the store. I should add that after the measure on the 2nd we headed back to Az. and communication was via phone. She knew that we were on a tight schedule to get the work done and she indicated early on that it could be accomplished in 2 to 3 weeks after the the measure and estimate were finalized. From our perception she did nothing to expedite anything. She wanted a second jobsite visit by the installers to re-examine the need for additional underlayment. This took a week or more to accomplish. We finally got tired of her unresponsive nature and on July 16th (2 weeks later) put in a call to the flooring manager there Matt. After a brief time he called back to say the quote had been updated to include the underlayment needed. The quote went from about $8800.00 to about $9700. We said okay, price had never been an issue. We gave him a credit card over the phone right then to get the order going. We asked if he had a projected date for the installation assuming it would be early August. He says, no, it'll be 6 weeks, the end of August. That doesn't work for us. I explained our situation and what we'd been told up front by Marie about the 2-3 weeks. His response was, "no, there was never a 2-3 weeks timeline". I said, wait a minute I that's what we were told. He said, no you weren't.
Quite mad by now I asked him if he could check into the possibility of expediting it. He said he'd call back. He didn't so I left he a message the next day and he called late in the day to say it was 6 week, period. I had to tell him we couldn't live with that and cancel the order. He didn't seem disappointed at all.
I was in retail long enough to understand the importance of an order of this size. I still can't believe how nonchalant he was about it. I'm equally disappointed with the sales person's attitude and behavior. Simply appalling.
We've been lifelong customers of Home Depot here in Az and back in Wi and couldn't be more disappointed.
Roger Comstock and June Motzer

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8:30 am EDT
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Home Depot delivery & customer service

My husband and I purchased a GE gas range online on July 12th. We had delivery sceduled for July 16th and were given a window of 2 to 6 pm. The delivery was never made. In trying to reach the customer service that evening we were informed there was no info or update to try back the next day. We spoke to customer service again the next day who informed us they were unable to reach the delivery team, unable to even leave a voicemail for them since the voicemail box was full. They had no idea why the appliance was not delivered, where it is, if or when it would be delivered. We called again to customer service to ask to speak with a manager at which time the customer service rep refused only repeating over & over we maybe can deliver your item on the 24th & hung up on us. At this point we have no stove, homedepot has already taken our money & done nothing to resolve this issue in any way.

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Ed10
, US
Jul 20, 2018 10:43 am EDT

We are on the West Coast and we had the exact same experience and with the same response, unable to reach the delivery team, the voice mailbox was full. Sounds like a canned response from their support team to stall their customers. And they have our tub we paid for, but never delivered over several weeks now, despite promises it would be delivered.

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6:56 pm EDT
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Home Depot installation of cooktop unit did not fit even though advertised dimensions matched perfectly

My wife and I purcased a Wwhen he does come hirlpool gas cooktop and arranged installation through a company recommended by Home Depot. All advertised measurements matched our old JennAir Cooktop. We had to sign for the merchandise to be left for the installer. When the installer arrived, he lifted our cooktop, opened the new box and said it would not fit. Without worry i contacted Home Depot later that day, expecting a full refund since the merchandise was never even removed from the box! I was informed that Home Depot would not take it back. How can you have a company policy like this when the advertised measurements are matched, your recommended installer does not come out when the applince is dropped off and when he does, tells us it will not fit? We spent hours arguing with the store manager and as a special "favor" she took it back charging $139.60 for stocking and service call. If we would have purchased the same stove top from a competitor, Aztec Appliance, we would not have been charged. vWe have been your loyal customers for years but if we are not refunded the stocking fee, you will have lost our business and the business of nurmerous friends. Our purchase number was H6634-206261 and our names are Michael Eichler and Pat Libby, 4334 Argos Drive, San Diego Ca. 92116 m, phone [protected] and [protected].

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2:24 pm EDT

Home Depot met team supervisor

I was in the store on Hillcrest Parkway in Chesapeake Virginia today. I saw the Met team working on an area in front of the store. I had a question for one of the employees and was speaking with her. When all of a sudden two people with ladders one with a black shirt on which I found out later on was a supervisor . Was yelling get out of the way we need to move these get out of the way, I had to go through merchandise to get out of the way before he ran me over. The man is very rude he was treating his employees like dirt you shouldn't have employees working for your company that treat their employees like that. Your employees are the biggest asset you have in your store, they are the ones that keep the merchandise stocked so that you can sell your merchandise, you need to get better supervisors! I know they have to be on a tight schedule to get things done but every time I have gone in the store all of them work very hard, There is no need to yell especially at a customer!

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12:13 pm EDT

Home Depot installation of carpeting.

I was informed the week of 7/9/18 that my installation date was set for 7/18/18. The flooring company would contact me between the 16th and 18th to confirm. Well Romanoff Renovations sent me an email on the 15th stating that they will be out between 8 - 11 am on the 16th. They listed the things that needed to be done, including unplugging of electrical equipment. I get a telephone call at 9:15 am on the 16th saying that would not be able to come out today. It has to be rescheduled for the 17th. Double work and poor communication. This was an inconvenience. Had to pay additional funds to have cable reconnected. I don't this company is a good representation of your company's usually good reliability.

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6:52 am EDT

Home Depot paint desk customer service

On 07/11/18 I went to get some paint at Home Depot in Alsip, IL . I did have a horrible experience to say the least. At about 11:00 a.m I did bring 3 cans of paint previously purchase at home depot couple years ago. At such time I already had one layer of paint in the rooms but I ran out of paint. I indicated the lady at the painting desk that the paint was old and I needed the color of the paint that was inside the can. I left the painting desk to get some other items around the store.

When I got home, trusting the fact that I had the write paint I mixed one of the original colors with the new paint only to find out that the colors that I purchase where not the correct ones. I seem that the person used the sticker information to make the new paint, instead of taking a sample of the actual paint and make sure that I was going to get the color that I had in the cans. Now not only the original color was ruined but I have to cut a sample of the wall making a hole that I need to fix in order to provide with the correct sample of the paint.

When I when back to home depot the previous lady was not there because she was on brake. The person that was on the painting desk name was Tommy. When it was my turn, I explained to him that I received the incorrect paint from the previous person, showed him my receipt and indicated him that I needed the color that was inside the paint, not the paint indicated on the sticker. He told me that he did not understood me and that I needed to wait for the previous person that prepared the paint, that she was on brake and would be back in about 20 minutes, after that he started taking care of the person that was next to me. I did mention to him that I was the customer in line and should of take care of me first. I re-explained to him what he needed to do but he still refuse, indicating again that he did not understand. Tried again to take care of the next customer, and I indicated to him that if he was not willing to take care of me, he needed to contact a manager and explain to him that I was next on line. He said he was going to call a manager but on purpose took care of the next client and at his leisure call the manager.

This is not the first time I purchase paint at home depot and I am fully aware of what needs to be done just to get some paint. This is not rocket science. Once the manager came. I explained the situation to him and he intermediately understood the situation that explained it to him. He also indicated to Tommy that he needed to take care a sample from the can and match the paint. Once the manager left. Tommy instead of starting working on paint, he took care of another customer that was behind me. I explained to him that I was and been the next customer in lines, but his answer was that he was going to take care of me when he was done with the other client because my order was more complicated and bigger. When he took the paint sample on purposly took lots of paint from the can and instead of drying it with the paint dryer they have. He just left it on the desk to dry and did not work on getting the paint.

To say the least this has been a very negative experience just to purchase couple cans of paint, not only I wasted half of my day. I was not able to start painting until about 3 hours later but was extremly upset the way I was treated. Several time I been at the paint desk and I understood the first person in line the one that should of been taken care.

I surely hope I get contacted to discuss this situation and hope that this does not happen to me and anyone else again.

Sincerely

Carlos Mendez

[protected]

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12:59 pm EDT

Home Depot sale of appliances not available

My wife purchased a washer and dryer from the HD store in Las Vegas (Arroyo Crossing). Our dryer had broken and we decided to replace both appliances. She made the purchase on 7/11/2018 and delivery was set up for 7/17/2018. She received a call on 7/13/2018 informing her the appliances wouldn't be available until sometime in August, the dryer was in stock but not the washer. She asked if the dryer would be delivered being ours was broken. She was told no, they both had to be made on one delivery. She decided to cancel the washer sale in order to get the dryer. My concern is why does HD not inform the customer that products are not currently available when completing a sale? This is really troubling to me. With today's modern inventory control systems either your policy is poor, or another sale over road our washer sale to make another delivery.

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12:44 pm EDT
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Home Depot kitchen countertop

My countertop issues with Home Depot has started to affect my sleep and I now find myself waking up throughout the night wondering when will all this end?

This is what I need help with:

On Friday, June 22, 2018, a countertop was installed in the kitchen at my home address. The installation did not end until approximately 5:30 p.m. and that being the case, I made it clear to the installer that I could not fully inspect the countertop until the following morning given that the lighting in my kitchen is so poor.

Upon close inspection of the countertop, I noticed what appeared to be a piece that was cracked or broken and joined back together with glue, as well as other crevices that appeared to be filled-in with some sort of substance similar to play dough.

Keep in mind that earlier that same week, (June 19, 2018) I received a call from the Countertop Factory stating that my date of installation would have to be changed because they had broken one of the pieces and would need to replace it. I was told that going back out to MSI to select my own slab would further delay installation and that agreeing to allow the Countertop Factory to select the replacement would speed-up the process and that they would send me photos of the slab that they selected. Since I had been without the use of my kitchen since March 2018 time was of the essence and I agreed to the option of allowing them to select the replacement slab.

However, after inspecting the installed countertop and noticing what appears to be a repaired crack or broken piece, I notified both the Countertop Factory as well as my salesperson at Home Depot (HD) that this was unacceptable and that two of the countertop pieces needed to be replaced. Initially, I was told by my salesperson to submit pictures and I did so. Subsequent to that, I contacted the Countertop Factory naively believing that my complaints would be addressed quickly since I had made it clear that my kitchen contractor could not continue with the remainder of the work to be done in my kitchen until issues with the countertop were resolved. I also made it clear that my contractor could not install my faucet to run water until the countertops issues were resolved, therefore, I had no use of my kitchen at this time.

When I finally did receive communication from the Countertop Factory it was to inform me that they had a newly trained installer who could make repairs and that they had no intentions of replacing anything. My response was that it appears that repairs were already attempted and that "repairs" are unacceptable given that I am paying for a new countertop and not a "repaired" countertop anyway. Although I subsequently requested the status of my complaints from the Countertop Factory I never heard back from them at all.

Since that sole conversation with the Countertop Factory, the only person who has provided any feedback has been my salesperson, Regina from the Home Depot in Oak Lawn, Illinois. In response to my email message of June 28 stating that "I do not believe that the Countertop Factory is willing to resolve the issues to my satisfaction", I received a call from Regina on Saturday, June 30th.

During our conversation, I was assured by Regina that she was turning everything (photos, email messages, etc.) over to her manager and that I should expect to hear something the following week. She mentioned that I should not forget to take the approaching July 4th holiday into consideration as far as a response back from HD. Therefore, I sat back and patiently waited, and asked my kitchen contractor to do the same. But it was all to no avail.

Upon realizing that I had only been waiting in vain and that there was no sense of urgency even from the Home Depot to resolve this issue on my behalf I, therefore sent yet another email on Saturday, July 7th emphasizing:

1) that I have no use of my kitchen;

2) that my kitchen contractor has now moved on to another job, and;

3) that along with my family, I continue to eat out.

I know that I have been a loyal customer of Home Depot over the years, but clearly, it does not appear to matter. This has turned into a never-ending waiting game that I simply want out of in order to move on with my life. Therefore, I am requesting that the entire countertop is removed and that I am refunded in full. I cannot emphasize enough the stress that this entire ordeal has subjected me to. I am asking for your help with this matter.

Sincerely,

Funmilayo Rufai
1721 East 92 Place
Chicago, Illinois 60617

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10:02 pm EDT
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Home Depot no. h6513-86208

Date:07/10/2018
Ph:[protected]
I purchased DVM7195SKSS and NX58M6650WS and had them delivered and
installed. After they left I found ventillation air was leaking from the junction
of the ductwork and the above the oven microwave oven. Further investigation
revealed no "damper"was installed the venting air was filling the cabinet above the microwaveoven. The installation manual clearly instructed to install a damper on which the ductwork can be connected.
Therefore, I strongly demand installation of a "damper" and reinstallation of the
above the oven microwaveoven, ASAP.

Soo Kim

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1:34 pm EDT

Home Depot no parking at lousy service

I am a general contractor in business for 28 years. I have been shopping at your Murrieta location for the last 13. It has consistently gone downhill between lack of inventory and lousy customer service. Now we can't even park at the store.for the last week now I have been trying to park at your store in the few commercial parking spots that you provide and they have been continuously taken by your rental trucks. Where are you expecting your professionals to park? I chose not to park in the back of the lot and came to Lowe's to spend my money. I strongly suggest you guys Rectify this problem immediately if you plan on keeping any of your professionals around! Thank you sincerely Gary Henderson owner of Built-Rite Rite Construction.

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Update by Built-Rite
Jul 11, 2018 1:36 pm EDT

No parking no inventory no service

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7:17 pm EDT
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Home Depot carpet order and installation

This refers to invoice number H1213-78851 for a carpet which was installed on
July 5, 2018.
When the carpet was ordered we were told there would be some excess which was understandable. We spent a good amount of time with the HD person which ordered the carpet along with the installation department. The latter was having a problem with the amount of carpet needed to be ordered based upon the room dimensions.
Once the carpet was installed we had a remnant of 8 feet by 12 feet. That's a ridiculous amount of remnant. Its indicative that the installation department was not aware of how the carpet could be configured and the amount needed.
This is the second installation job that month. This first was for laminate flooring which went well. We went to HD for the carpet as our friends had recommended it.
I would appreciate a credit for the excess remanant applied to my HD account.
Please call me if you have any questions.
Thank you.
Frederic Sklow
[protected]
cell: [protected]

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5:56 pm EDT

Home Depot custom french doors

In December 2017, we ordered a set of custom French doors through the Home Depot store #0653 in Santa Clarita. The millworks employee who helped us through the process was Philippe. He was extremely nice and helpful, though he could have been a lot more knowledgeable on the products and ordering process. We received the doors at the end of January 2018 and they were installed by the installers contracted by Home Depot. We had them painted while still covered by the protective plastic they came in, shortly after. We spent $320 for our painter to paint them (I have a copy of the invoice) but noticed, after he removed the protective plastic, that every single panel of the two 12-lite doors were scratched or cracked. I reached out to Philippe immediately and he assured me he would order a replacement for the door and reimburse us for the cost of having them painted. Of course, this processs took weeks. Before completing the claim for the replacement through Masonite, I realized that EVERY single panel in the doors (a total of 24 lites) was engraved with the tempered glass mark. That was not shown in the item details when the door was ordered. Nor were we told that is how we would receive it. I have never in my life seen a door with 24 etchings on it. So I contacted Philippe again, who initially thought I was referring to ONE etching at the bottom left of each door, but who was shocked when I told him it was on every single panel. He said we would be able to return the door and possibly order it from a company that does not etch every single panel. Again, the communications spanned over several weeks as it was always difficult to get a response from him. By the time we escalated our request to return the damaged doors (which also happened to be etched 24 times), Philippe no longer worked at Home Depot. Instead, our complaint was forwarded to the Manager Alex, who put us through to the general manager, who was absolutely horrible. We asked for He not only insulted myself and my husband on the phone, but he also reneged everything his employee Philippe had told us. It is now July and we are still stuck with scratched, damaged doors. It is a frustrating situation to say the least, and the way we were treated by the Home Depot manager was outrageous. I would like to please speak to someone that can help me resolve the situation.

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Update by Elena.f.22
Jul 07, 2018 5:57 pm EDT

I forgot to add that this was a $1600 custom double french door, which arrived damaged.

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10:38 am EDT
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The complaint has been investigated and resolved to the customer’s satisfaction.

Home Depot terrible installation and scheduling process

I wanted to reach out to you to express my frustration as a result of your lack of follow through with prior obligations. I was called and informed by your company that install of my almost $10, 000 project would begin today starting between 0900 and 1200 lasting until 1700 and a return on the following day (7-6-18) starting between 0800 and 1000 with completion by 1200. With that in mind, I made arrangements to be out of a life sustaining job during that time only. My time is valuable to me as well as yours is to you. When you make obligations and commitments, they should be followed through or at least given the respect of a courtesy call. I don't just sit idle each day, I have a huge responsibility of saving lives. I made phone calls checking the status on this appointment at approx 0930 this am, again at approx 1230, and yet again at approx 1330; and was finally told that no one would be here to install today and it would be a start to finish job starting between 0800 and 1000 on tomorrow July 6, 2018. This has been the utmost inconvenience for myself and my family and something needs to be done to rectify this situation.

Meanwhile, I get another call from the installer stating he won't b here until between 0900 and 1100 on tomorrow. I don't need his excuses of where he lives, it is not my concern. My concern is receiving the products that I purchased, at the time I was told I would receive them. I would think a reputable company such as yourself would have much higher standards and professionalism in honoring the services you offer to consumers such as myself.

Monika Brigman
200 Lakeshore Dr
Timmonsville SC 29161
[protected]

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None

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7:50 am EDT
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Home Depot employee

More than once I have been in the Lewiston, Idaho store and there are people with dogs, some on a leash that is just dragging on the ground and others that have no leash at all. Awhile back someone 's dog pooped on the floor and the owner of the dog just kept walking after some people told them what there dog had done, I seen the guy look back and just kept going. About 3 weeks ago we were there and there were about 5 or 6 dogs and 3 of them were trying to fight, the owner's had to hold them back from getting at each other while people around were backing up because we thought they were going to fight and the owners were having a real problem holding them back. Yesterday I was at the home depot and the young girl at the construction checkout was throwing a piece of cardboard about 20 feet and a guys dog was running after it while he was dragging his leash, ( not very safe for the customer's) and the other dog that the guy had was just walking around dragging his leash. The owner of the dog's gave me a dirty look because I dare say anything. I ask a lady who was working behind the order desk if she seen what was going on she looked as though she thought it was OK. I take my grand daughter's with me a lot when I go places, I will NOT be shopping at your store any more, as I fear for my grand daughter's and my safety. Mike Marsh

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grgre
, US
Jul 10, 2018 11:52 am EDT
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The exact same thing is occurring at E. Spokane store and nothing is being done about it . Home depot is becoming a place to take your dog for a crap. Just like their service.

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11:35 am EDT

Home Depot customer service pre 4th of july damages and delays list

I was disappointed when I received a sale confirmation that expired days after allowing for a delayed returns check from Home Depot to arrive in mail.

I later received an option over phone conversation about receiving a Lowe's 10% discount towards a vacuum purchase that was in sale prio to the 4th of July. The sale according to associates expired the last day of June 2018.

Still the customer service rep denied the vacuum was the price cost on sale that is advertised on social media before July began 2018.

After increasing the price of the sale item by $199.00 the Home Depot associate still refused to homer and award the Lowe's 10% discount which readers fine to be a continuation benefit to the neighboring store friendliness.

I was disappointed when I received a sale confirmation that expired days after allowing for a delayed returns check from Home Depot to arrive in mail.

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8:21 pm EDT

Home Depot philip goodwin false advertising

I have been a employee of steam dry canada who is national partners with home depot cleaning. Philip is paying his staff to put reviews about your company and his saying we all used the service and recommend it? This is false advertising! When I research a companies performance, I depend on accurate information? This man is rubbing home depot name in the mud with incorrect information? Please have all his staffs fake reviews taken down to see how this company really works! He has also received a home stars best reviews because of cheating. The media should hear about this because the public has the right to accuracy.

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6:07 pm EDT

Home Depot maytag fridge & stove

On may 28 of 2018 we went to home depot 600 Exterior street, Bronx NY 10451 to buy a Maytag Refrigerator for $1199.00 plus a stove for $553 totaling $1752 which were to be delivered on Jul 3rd 2018. Today my daughter didn't go to work she was sitting here with me waiting for delivery . We got a call that they will deliver bet 2:30 to 6:30 but 2:45 we got a call in Spanish and when we called them back we couldn't understand Spanish. When we called delivery service we were told at 2:30 that we should wait for the manager to call us because she was trying to call the delivery service to go back to my home as if they were there before. Later on the manager said she wont send those guys back until Thursday for the appliance i have already paid for plus what i have gone threw the entire day. Home depot doesn't value me as their customer for 15 th years and the fact how customer services were hanging on us as if we told the delivery to call us in Spanish is outrageous. Regina Asaba

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3:56 pm EDT

Home Depot not very "customer service friendly"

This past weekend I stopped by the Home Depot in Palatka, FL. Found an exterior door I really like but it had a good sized dent. I spoke with one of the assistant managers about the chance of discounting it. He explained that he could give me 15% off, he stated that he had "too many markdowns this weekend" and could not go any further. However he encouraged me to come back during the week and as he stated "I'm sure they'd mark it down 20% for you". So... here I am... and the manager would only offer 10%! What a joke! I had about $300 worth of other supplies to pick up, but decided to take my business across the street to Lowe's. If management continues to put their customers last The Home Depot with turn out to be just like Kmart/Sears. Thanks for the piss-poor customer service Home Depot.

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Home Depot Customer Reviews Overview

Home Depot is a leading home improvement retailer that offers a wide range of products and services to customers across the United States. With over 2,200 stores and a robust online presence, Home Depot has become a go-to destination for homeowners and contractors alike.

The company has received overwhelmingly positive reviews from customers, with many praising the quality of its products, the helpfulness of its staff, and the convenience of its online shopping experience. Customers have also noted the competitive pricing and frequent sales and promotions offered by Home Depot.

In addition to its retail offerings, Home Depot has also received high marks for its installation services, which include everything from flooring and countertops to windows and doors. Customers have praised the professionalism and expertise of Home Depot's installation teams, as well as the quality of the finished product.

Overall, Home Depot is a trusted and reliable source for all of your home improvement needs. Whether you're looking to tackle a DIY project or hire a professional, Home Depot has the products, services, and expertise to help you get the job done right.

Home Depot In-depth Review

Product Selection:

The range of products available at Home Depot is impressive. They offer a wide variety of items for all your home improvement needs. Whether you're looking for tools, appliances, or building materials, you'll find it here.

Quality of Products:

The quality of the products at Home Depot is top-notch. They only carry reputable brands and ensure that their products meet high standards. You can trust that anything you purchase from them will be durable and reliable.

Availability of Brands:

Home Depot offers a great selection of brands, making it easy to find your preferred choice. They have partnerships with many well-known brands, ensuring that you have plenty of options to choose from.

Pricing:

Home Depot offers competitive pricing on their products. You'll find that their prices are often comparable or even lower than other retailers. They strive to provide customers with affordable options for their home improvement needs.

Price Match Guarantee:

Home Depot has a price match guarantee, which means that if you find a lower price on an identical item elsewhere, they will match it. This ensures that you're getting the best possible price when shopping at Home Depot.

Discounts and Promotions:

Home Depot frequently offers discounts and promotions on their products. They have regular sales events and special deals, allowing customers to save even more on their purchases. Keep an eye out for these promotions to get the best deals.

Customer Service:

The staff at Home Depot are knowledgeable and experienced. They can provide expert advice and assistance with any questions or concerns you may have. You can rely on their expertise to help you make informed decisions.

Responsiveness:

Home Depot prides itself on its responsive customer service. Whether you have a question, need assistance, or have an issue with a product, their team is quick to respond and resolve any problems you may encounter.

Assistance with Product Selection:

The staff at Home Depot are always ready to help you with product selection. They can provide recommendations based on your specific needs and guide you towards the best options. You can count on their assistance to find the right products for your projects.

Online Shopping Experience:

The Home Depot website is user-friendly and easy to navigate. The design is clean and intuitive, making it simple to find the products you're looking for. Browsing through their extensive catalog is a breeze.

Product Descriptions and Images:

Home Depot provides detailed product descriptions and high-quality images on their website. This allows you to get a clear understanding of the products before making a purchase. You can trust that what you see online is what you'll receive.

Checkout Process:

The checkout process at Home Depot is smooth and efficient. They offer various payment options and ensure that your personal information is secure. You can complete your purchase with confidence and ease.

In-Store Experience:

The store layout at Home Depot is well-organized, making it easy to find what you need. The aisles are clearly labeled, and the products are neatly displayed. You won't have to spend unnecessary time searching for items.

Availability of Products:

Home Depot strives to keep their shelves stocked with a wide range of products. You'll rarely encounter out-of-stock items, ensuring that you can find what you need when you need it.

Assistance from Staff:

The staff at Home Depot are always available to assist you during your in-store experience. They are friendly, approachable, and willing to help. If you have any questions or need guidance, don't hesitate to ask for their assistance.

Delivery Options:

Home Depot offers various delivery options to suit your needs. Whether you prefer home delivery or in-store pickup, they have you covered. You can choose the option that is most convenient for you.

Timeliness of Delivery:

Home Depot is known for their prompt delivery service. They strive to deliver your products in a timely manner, ensuring that you receive them when expected. You can rely on their efficient delivery process.

Packaging and Condition of Products:

Home Depot takes great care in packaging their products to ensure they arrive in excellent condition. They use sturdy packaging materials and take precautions to prevent any damage during transit. You can expect your products to be well-protected.

Return Policy:

Home Depot has a fair and flexible return policy. If you're not satisfied with your purchase, you can return it within a specified timeframe for a refund or exchange. They make the return process hassle-free.

Ease of Returns:

Returning items to Home Depot is a straightforward process. They have dedicated return counters in-store, and their online return process is simple to follow. You can expect a smooth and hassle-free experience.

Refund Process:

Home Depot processes refunds promptly once they receive your returned items. They ensure that you receive your refund in a timely manner, making the process as convenient as possible.

Local Community Involvement:

Home Depot is actively involved in the local community. They support various community initiatives and organizations, making a positive impact in the areas they serve. You can feel good about supporting a company that gives back.

Environmental Initiatives:

Home Depot is committed to environmental sustainability. They have implemented various initiatives to reduce their environmental impact, such as recycling programs and energy-efficient products. By shopping at Home Depot, you're supporting their efforts towards a greener future.

Philanthropic Efforts:

Home Depot is dedicated to making a difference through philanthropy. They contribute to charitable organizations and disaster relief efforts, helping those in need. By choosing Home Depot, you're supporting their philanthropic endeavors.

Overall Experience:

Overall, my experience with Home Depot has been excellent. They offer a wide range of high-quality products at competitive prices. The staff is knowledgeable and helpful, both in-store and online. Their delivery service is prompt, and their return process is hassle-free. I appreciate their commitment to the community and the environment. I highly recommend Home Depot for all your home improvement needs.

Likelihood to Recommend:

I would highly recommend Home Depot to others. Their extensive product selection, competitive pricing, and excellent customer service make them a top choice for home improvement needs. You won't be disappointed with your experience.

Value for Money:

Home Depot offers great value for money. Their products are of high quality, and their prices are competitive. You'll get the best bang for your buck when shopping at Home Depot.

How to file a complaint about Home Depot?

1. Log in or create an account: To begin, ensure you are logged into your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Home Depot. Make it specific and clear, such as "Incorrect Billing on Home Depot Online Purchase" or "Poor Customer Service at Home Depot Store #123".

4. Detailing the experience: Provide a detailed account of your experience with Home Depot. Include key areas such as:

  • The nature of the product or service.
  • Specific details of the incident, including dates, locations, and any relevant staff interactions.
  • Any communication you've had with Home Depot regarding the issue, including emails, calls, or in-person conversations.
  • Steps you've taken to resolve the problem and the responses received from Home Depot.
  • The personal impact of the issue, such as inconvenience, financial loss, or emotional distress.
Remember to be factual and include as much relevant information as possible to support your complaint.

5. Attaching supporting documents: Attach any relevant documents or images that support your complaint. This could include receipts, emails, photos of the product, or any other evidence that substantiates your claim. Do not include sensitive personal information such as credit card numbers or personal identification numbers.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred as a result of the issue with Home Depot. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, exchange, apology, or any other form of redress.

7. Review before submission: Carefully review your complaint to ensure that all the information provided is accurate, clear, and complete. Check for spelling and grammatical errors as they can affect the credibility of your complaint.

8. Submission process: After reviewing your complaint, click the 'Submit' button to formally file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: Following the submission of your complaint, make sure to regularly check your account on ComplaintsBoard.com for any updates, responses, or further inquiries related to your complaint. Engage with any responses appropriately to facilitate the resolution of your issue.

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Home Depot contacts

Phone numbers

1800 628 0525 1800 759 2070 More phone numbers

Website

www.homedepot.com

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