Home Depot / appliance does not work and hd will not replace or repair
Ok, I have been polite and patient but it isn't working so it's just about time to ramp this up on social media and tv consumer affairs. I am getting NO action from Maytag or the store where we just spent thousands of dollars...all I get are false promises.
I have literally spent days on the phone with HD and Maytag, but still no action. Here's what happened. On Sept 26th, a new set of kitchen appliances were delivered from the Calgary Mackenzie store, but only 3 of the 4 made it. One was missing (oversold apparently) but that has since been remedied, albeit with a LOT of work and insistence. The next day after delivery, we found that the stove oven doesn't work and it's been that way since it arrived, NEW. 2 1/2 weeks later and neither a repair person nor a new stove have arrived, in spite of several calls to Maytag's 1-800 number and repeated promises from HD of a new stove being hotshotted to us. Two weeks later and nobody knows where the new stove is.
I paid thousands and one piece is defective out of the box; and HD does nothing but talk. Hello social media! HD, when you wonder why you get dismal ratings, remember that you took my money but delivered defective product that doesn't get remedied. I really wish I could shop at a reliable store but HD has run most of the smaller appliances stores out of business so there is almost no choice anymore. You are quickly losing a long-time customer because you don't give a damn.
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