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Hh Gregg, Television Set / payment reversed

1 United States

We purchased a tv from HH Gregg (90 days same as cash) on our HH Gregg credit card and changed our billing address at the store. This change was apparently not related to ge money bank who said it was our responsibility to change it through them. They sent an initial bill to the wrong address which we received and we paid $100.00. We never received another bill from them and when they contacted us regarding late payment we paid the entire balance using our Indiana National Bank checking account #. They do not take debit card numbers. I checked the bank records and it showed the payment was pending but when we were billed again GEMB said that the payment was reversed and we should contact the bank. The bank said they did not reverse the payment, rather it had to have come from GEMB end. We had between 3,200 and 5,400 in the bank so there was plenty of money. GEMB confirmed the account # for us and they had the correct account #. We have never been able to determine why the transaction was reversed but the money has not come out of our account. We verified with the bank that payment is not pending, nor do they have record of the transaction. The bank suggested we go to HH Gregg and speak with a manager.
We received a letter of apology from GEMB after the full payment was scheduled and they assured us that this would not reflect on our credit. This purchase and payment was a problem from the very beginning through no fault of ours. It's not that we don't have the funds to pay this off and we have attempted to pay this in full with no luck, again through no fault of our own. We would like to take care of this but feel that we do not owe the additional interest and penalty charges as this was (we thought) taken care of.

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