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2.6 146 Reviews

HHGregg Complaints Summary

58 Resolved
88 Unresolved
Our verdict: Dealing with HHGregg, which has an average resolution rate, requires some diligence. Research their service in depth and read a variety of customer reviews for a balanced view. Approach any customer service interactions with detailed and well-prepared queries to facilitate a better resolution process.
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HHGregg reviews & complaints 146

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R
6:05 pm EDT
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HHGregg unauthorized charges

I purchased an $250.00(cash) for an open boxed camcorder for my ministry. Because it was an open box I specifilly asked the associate that sold it to us about the return policy. I asked will I be able to get a refund if I am not happy with it or something is wrong with it. He said Oh sure! you have 10 days no problem just keep your sales reciept, and we will give you a full refund. After I got the camera home and checked it over good I realized it did not have a feature I really needed so I decided to return it back to the store. To my surprise the cashier informed me that she could only give me $100.00 of my money now and mail the rest in 7 to 10 days. Needless to say I was very upset sinse they did not have another camera with the feature we needed that would fit our budget. The cashiers response to me was the policy is on the back of the reciept. I explained to her that I had asked the sales associate about the return policy before I purchased the camera, and that he had told me I could get a full refund, and that he did not mention anything about the policy stating that I could only get a portion of my money back, and have to wait for the rest to be mailed. And also that I did not have any way of knowing what was on the back of that reciept untill after I made my purchase. Once again she stated it is on the back of your reciept. At that time I asked to speak to the store manager (Chris).

I explained the transaction to Chris, and his response was the same (it's on the back of the reciept) at that time I explained to Chris that I had no way of knowing whats on the back of the reciept untill after I make the purchase. I also told him I that the sales associate should have told us when we asked the day we purchased the camera. Chris at that time said in a rude tone I do not have time to take 30 minutes to explain our return policy, and he walked off.

I told the cashier that he was rude, and that I would never shop HHGregg again. I informed her that their return policy stinks, and that they should post it where customers can see it before they make their purchase. That it wrong to not inform a customer of the return ploicy before the purchase.

I called customer service to make a complaint about Chris and his rude careless attitude, poor customer service, and thier return policy and their method of informing or not informing the customer untill after the purchase has been made. I got the same treatment from them the lady was rude and insisted that the return policy is on the back of the reciept. PLEASE SOMEONE TELL ME WHATS SO HARD ABOUT UBDERSTANDING THAT THE CUSTOMER DOES NOT SEE THAT BLESSED RECIEPT UNTILL (AFTER) THEY HAVE MADE THE PURCHASE!

I could not seem to get these people to understand that. I think it is wrong, it is deceptive, and misleading to not inform their customers that they will not recieve all the refund at the time of return if it is over 100.00.

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Jack
, US
Jan 06, 2009 10:15 am EST

This complaint concerns the treatment I received from Chris, the store manager, and his staff at the hhgregg location in Gastonia, NC during my attempt to purchase a Wii bundle featured in their ad for Black Friday 2008.

I lined up at 2:15 AM and was number 4 in line. Since the customers ahead of me were purchasing TV's and appliances I felt comfortable that I would secure this item for my son's Christmas. When the doors opened at 5 AM I promptly entered the store and secured a Wii bundle. I then proceeded to pick up a 7" digital photo frame for my in-laws. I scouted the store to find the touch screen mp3 player that was advertised, but as these had sold out I entered the check out line at the front of the store.

Two customers ahead of me a gentleman had his hhgregg card declined. The manager working this area berated the customer, refusing to discuss the issue and abruptly told the customer he did not have time to discuss the issue.

When my turn came to be checked out the cashier (a blonde woman, I am unsure of her name, possibly Amanda or Amber) rang up my items and swiped my hhgregg card. She encountered an error code that said approval needed. She then swiped the card again and informed me that I had an available credit balance of $138. Incredulous I informed her that I had checked my balance on Thanksgiving and had available credit of $600 from a $2000 credit limit, and I made a payment that same day.

The response from the cashier was that GE Money must have reduced my credit limit, citing the recent credit crunch, etc. I was then handed a paper voucher for the Wii bundle by the same manager I previously described, and I stated that I would step out of line to contact GE to resolve the credit line issue.

I spent the next 2 hours (5:30 AM to 7:30 AM) before I could reach a live operator and GE Money. I tried use the automated system to increase my credit line so that I could purchase the bundle but was unsuccessful.

During this time I spoke to several store employees and with Chris the manager. I expressed my displeasure, yet no one offered an attitude beyond well it is GE's fault. Around 7 AM Chris informed me that they had sold out of the Wii bundles. I was enraged at this point because I held a voucher for the same, and I had never left the store so that I would not lose the right to purchase it. Chris claims that I stated I was leaving. This was a bald face lie as I had stated that due to my treatment with having my credit line reduced I would not patronize hhgregg again, a statement I remonstrated stronger after I had been told the Wii bundles were sold out.

At 7:30 AM I was able to speak to a live operator at GE Money who informed me that the reason I had $138 of credit line remaining was that I had made a $469 purchase on 11-28-08. I repeated that I had not made a purchase to which the operator stated a charge was made at hhgregg this morning. I told the operator I would speak to the store staff because I had not successfully completed any purchase.

I returned to the check out line where I dealt with the cashier I had dealt with in my first attempt to purchase the Wii bundle. I explained to her what the operator at GE had told me. She had no record of a successful transaction on her computer for my account and called GE and was told of the approved transaction. I demanded that the charge be removed from my account so that I would have my proper credit line available which was accomplished.

The part of this situation was truly pisses me off is that they refused to hold a bundle for me despite handing me a voucher for the same (the digital picture frame I had was sold from behind the counter too). No one in the store ever said they were sorry as they were too busy trying to shirk the blame.

As my parting shot I informed Chris the manager that he had permanently lost a customer and that I would inform my family and friends not to patronize hhgregg. He was genuinely unconcerned or unimpressed.

After I left the store I called hhgregg's corporate offices to register my displeasure at the lack of concern or apology from the store personnel. The person I spoke to was unhelpful and unsympathetic. They would not even call the store to register my complaint or could not locate a Wii bundle for sale in another local store.

Prior to today I had had decent experiences purchasing LCD TV's from the Gastonia store. This was despite the two returned dryers my parents had suffered at the hand of the staff from the same store. I had been willing to give this store and staff benefit of the doubt, but any goodwill I once harbored has been expended in this fiasco.

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Heaton
Temple, US
Jul 12, 2010 8:41 am EDT
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This is a fake complaint. The same complaint word for word was posted a couple months after this from a different user name. Other competitors put fake complaints up on these sites to increase sales in there store. Don't get me wrong there are a few of these storys that are true but only a few out of the numerous one on here. This one is fake and not very well thought out either.

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Heaton
Temple, US
Jul 12, 2010 8:33 am EDT
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All return policys are on the reciept and there posted next to the information register. You got a full refund like he said so I see no problem here.

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11:13 am EDT
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HHGregg refuses copy of contract

HHGREGG refuses to send a copy of the contract for there appliance store in ohio location. I have tryed several times to have the Written contract sent to us. They refuse. They have GE Money bank handling the credit card for HHGREGG. I have been given several differant balances from GE Money Bank. I requested GE Money Bank to send proof that HHGREGG has the written contract that was signed and they can not provide any documentation. I have talk to so many people from HHGREGG and GE Money Bank neither can send any Proof of a written contract signed by me.I was told I would receive my contract in the mail once it is processed. They have proved to me to be a very unprofessional company and have no sense of direction. You cannot understand the people answering the phones when you call. They do not know how to handle your problem. They say they will take care of the problem and never do. They are crooked. I feel HHGREGG and GE Money Bank should be put out of bussiness they are a skam.

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EDW
, US
Aug 02, 2009 8:35 pm EDT

I have shopped there for the past 10 years and they have treated me like family everytime I come to the store. I had a problem with a washer a couple of years ago and they were quick to direct me to the correct servicer to fix my problem. I do buy the extended warranties with the stuff these days and I was thankful to do so, the washer I purchased could not be fixed so they let me pick out another unit for the same price I paid for the last one. The are byfar the only place I will shop for appliances and electronics! Go HHGregg!

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JimandCarroll
Jacksonville, US
Jul 14, 2009 12:31 pm EDT

hhgregg is the best! I purchased a whole kitchen and surround sound, they stick to GREAT PRICE AND ADVICE. I feel for all the complaints because i am completely satisfied. Give people a break.

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10:41 pm EDT
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HHGregg hhgregg promotional rate deferred interest rip-off!!!

I opened this account at Hhgregg to purchase items for our home. I was told by Hhgregg sales representative and managers that GE was an honest and good bank to use, so we trusted them and was set-up for 24 months same as cash financing for our purchases.

For the first year everything was fine. However in January of this year due to medical bills, employment changes, and personal finance issues, I needed to change my billing cycle. I contacted all my creditors (in advance) including GE and requested payment assistance and payment date changes. I told them I was working on refinancing my home mortgage and would be "paying off" all my accounts "in full" in a few months. All of my creditors were wonderful and happy to work with me, except GE Money Bank.

At first when I called GE, the customer service person said sure, we will change the payment date to a later billing cycle cut-off and said they would work with me. But then when got my next bill and sent in my February payment, come to find out they didn't make the change. I called GE customer service (which is a call center in India?) when I got my bill and saw a huge minimum due and a late charge, and the customer service rep said that they had not received my payment yet. I told him the amount I paid (which was the correct minimum required) and the date I mailed my payment. He said that since I had never been late, he would get the late fee removed once they received my payment and my billing cycle would be fixed on my next bill. I then get my March bill and see that my payment is reflected as late and I was charged another late fee. I called GE customer service again and come to find out they had miss-applied or lost my payment, but assured me it would be fixed. And to make matters worse they still had not corrected my billing cycle. The customer service rep then said to mark through the incorrect amount due and to send in my normal minimum payment due for March; which I did. Then at the end of March when my home refinance closing was being finalized, I called GE for a payoff, and they gave me the amount owed. I told the customer service rep that I was very unhappy with the way they had handled my account, and she acted like she could care less. I told her when my closing date was and when I would be sending in my final payoff. She said "fine" and hung-up.

Then in April, I received a "collection notice." I then contacted them at the [protected]) number listed on the letter and told them I was paying-off and closing my account before my next payment was due. I also explained to them how unhappy I was with their company. They assured me that once my account was paid, they would send me a letter confirming that everything was paid in full and closed. By the end of April, I had a letter confirming all was "PAID IN FULL" and the conformation of my payoff.

Now, almost one month later after I paid and closed my account, I received a bill for $529.00. I nearly passed out. With a sick feeling in my gut, I called GE customer service and was answered again by a customer service rep in a call center in India. I tried several times to get to the bottom of what had happened, all she could say is "my account was late and that I owed all of my deferred interest." I was then put on an endless hold and then transferred to a "supervisor." She said "my account had been paid late and that I still owed them for the so called "interest free" interest. Needless to say, I had a few choice words, which fell on deaf ears. I have NEVER, EVER been so dissatisfied with or ripped-off by a credit card company like I have been with GE Money. I will never do business with them and will tell every person I know to avoid doing business with both GE and Hhgregg. I also filed a complaint with the BBB and with the FTC.

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Update by Mona
Jun 01, 2009 2:07 pm EDT

UPDATE: I wanted to let you all know that I have been contacted by Hhgregg/GE Money Bank regarding my complaint. They are now willing to correct their mistakes, and I'm willing to work with them. They have assured me that this matter will be resolved, and that I will receive a letter via mail that will confirm what they have promised. If I do not hear from them or receive the letter of correction for my account, I will re-open this complaint. Thanks for everyone's assistance, I really appreciate having somewhere to turn to when I needed assistance with these unfortunate matters.

Update by Mona
May 27, 2009 5:48 pm EDT

UPDATE: I was contacted via phone today by an assistant manager with Hhgregg, and they are in the process of assisting me with my account/billing problems with GE Money Bank. She was very kind and apologetic for the way GE Money Bank had treated me and mishandled my account. She also assured me that it will be resolved by next week. When I receive something in writing, I will gladly post another update.

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BAILOUT
Charlotte, US
Sep 15, 2010 8:55 am EDT

HHGREGG/GE Money account.
There is no way to update account using Quicken 2010.

Update does not work.

Online...all you can get is their HHGREGG acount website. NO DOWNLOAD AVAILABLE FOR YOUR ACCOUNT. ALL OTHER ACCOUNTS ARE AVAILABLE BY QUICKEN AUTO UPDATE.

YOU HAVE TO PRINT THE PAGE AND MAKE ENTRIES...MANUALLY.

WHERE IS THE HIGHLY RATED GE MONEY BANK UPDATE FOR ACCOUNT DOWNLOAD.

HIGH TECHNOLOGY?

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9:58 am EDT
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HHGregg don't honor price matching policy

DO NOT BUY FROM HH GREGG! ESPECIALLY NOT THIS STORE located at 3222 EAST COLONIAL DR. in ORLANDO, FLORIDA 32803. Phone # 407.893.9891

After my girlfriend and I had checked out some other electronics stores, we found the tv we wanted. The same tv was available at BEST BUY, SEARS, and HH GREGG. The tv was cheapest at SEARS, but we decided we would rather buy a tv from an electronics store since they specialize in tvs. So after leaving SEARS with the price written down on the SEAR'S salesmans business card, we drove home. On my way home, I called HH GREGG to see if they would price match. After the receptionist checked with a manager on duty, she came back on the phone to say "YES, we can match that price". (They never mentioned their 10% price match guarantee either... SCAMMERS!) I gave her my name, asked her to hold that tv for me, and said I would come by HH GREGG the following day to purchase, pay, and pick up the tv.

So the next day comes, and we walked into the store. We were ready to pay and complete the sale after a long wait of about 20 min, as they scrambled around to make the sale happen. Then the manager on duty, said he couldn't match the price, and they wouldn't sell us the tv for the price that had already been verified the night before by a different manager! He never said sorry, and even though the same women who had taken my call was there in person, and verified she had clearance from the manager on duty the night before, the manager on location that day said NO! They continued to act like they were calling SEARS to verify the price we had told HH GREG this tv set was being sold for, just across the street! The attitude from the manager was unfriendly, unfair, and basically treated us like we were crazy liars! So we told the manager and staff in front of an empty store without a single customer in it, that we would buy the tv across the street at SEARS, and that's exactly what we did. Not only that, but we came back to the store, and walked up to the manager, and showed him the receipt as proof! Obviously he lost a customer for good! I'll never go into another HH GREGG ever! High pressure salesman, poor selection, and an odd variety of items to say the least. Do NOT waste your time going to HH GREGG. They are total scammers, and especially desperate in this economy considering the salesman work on commission, so imagine how aggressive they are! SUCK IT HH GREG!

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AV Man
, US
Dec 25, 2011 8:04 pm EST

In response to posting by: atatattack
So the HH Gregg store is bad because they didn't halt all sales, close their doors and wait for you to come in to buy your TV? I guess your proof that there are people that truly believe that the world revolves around themselves.

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tooundone
Covington, US
Jan 04, 2010 8:25 am EST

I understand that you can't say anything. I actually found a salesman at another HH Gregg store about 20 miles from me that worked wonders for me. I didn't even mention an online price, but I did mention Sears would match and give 10% of difference and what he quoted me was lower than any online price I found. Luckily he is the guy that picked up the phone when I called.
It's weird though that the store closest to me couldn't (or wouldn't) work with me, but this guy would.

Bought the tv I was looking for on Saturday.

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some guy from hhgregg
frakd, US
Dec 31, 2009 3:38 pm EST

love to throw out where i work

but apparently they do not like us getting on forums and saying anything negative or positive about the company

Sorry that I cannot be of any help at this point

I still hate being considered a villain when people walk through the door, but I'm so very close to being done.

Take that price online in to any hhgregg store and the goal now is to find a salesman that isnt a dick... there are at least 5 or so that would match damn near any online price that is out there.

by the way... what deal did ya find, i'll research it and let ya know if it can be done :)

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tooundone
Covington, US
Dec 29, 2009 12:25 pm EST

To I sell TV's, which HH Gregg do you work at? I would love to get a deal on a TV that I am looking for and found for a great price on line.

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I sell TV's
java, US
Dec 03, 2009 6:34 pm EST

I'm a salesman for HH Gregg ( at least until I graduate from college)

People are people... some of them good, some of them are ###. This is just life and apparently you were dealing with some grade a jerks.

Honestly wish you would have gotten me as your salesmen because I would have had you leaving the store feeling 100% completely different.

I have worked at Best Buy, Circuit City (when they were around), and HH Gregg all through college, and I will tell you that working at HH Gregg gives me the freedom to ensure that my customers are 100% satisfied.

I could not touch price at BBY or CC, but at HH Gregg ( every single day) I will take my customer to the computers, google search ( not just bby sears etc but even those screwy sites such as Abes of Maine, East Coast tvs, etc) and price match the lowest price you can find anywhere. Period.

If that means I take a Samsung 860 series plasma down 350 bucks and a 7000 series LED down 350 bucks for the same customer on one ticket... so be it. My managers agree that in a down market we need to satisfy people to make them come back... the people you delt with were obviously not good people... or we dont have the entire story of what is going on.

So to conclude: no matter where you go video stores, supermarkets, gas stations, retail stores, or wherever you are going to deal with human beings. These human beings are going to vary from intelligent/savvy individuals to the biggest idiots on the planet. Attempt to understand that lumping everyone into one group ( ie racism, prejudice, etc) doesnt do anyone reading these complaint forums any service.

In 4-5 years I've had my share of unhappy customers, but there are at least 30 people in my cell phone that I have helped for years, that continue to come back, and will refer me to anyone they know interested. I have had multiple customers contact management and corporate about how well I've treated them, but only two who have filed complaints.

Even a guy who busts his butt to make sure that his customers are happy cannot please everyone, and sometimes individuals have to look at themselves in the mirror and realize that they might be the ones who are unreasonable.

Anyway my short rant here is complete... I must find a new job instead of wasting my life in retail... good God I need to become a cop or join the military at least then I will be doing something to better others and people will appreciate me...

Oh wait I forgot that our culture also condemns those who's sole purpose is to protect and serve... Jesus people sure do suck

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ashleyjo21
Lisle, US
Jun 04, 2009 10:05 pm EDT

You should have just went to sears and bought it from the first place. Its the same TV comes from the same plant whether you buy it from Sears or Best Buy.

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8:46 am EDT
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HHGregg fraudulent activities

Friday, April 24, 2009, approximately 12:30 p.m. EST -- purchased refrigerator from HH Gregg and scheduled delivery for Sunday, April 26. Paid with check in full.
Sunday, April 25, 2009, 6:30 a.m. EST -- received call from delivery department stating that delivery would be between 3:00 p.m. and 6:00 p.m. And 40 minutes prior, would receive call from delivery person letting me know they were on their way. At 5:30 p.m. I called the delivery number and was told that it had been a really bad, overscheduled delivery day with many problems, difficult deliveries, etc, but that I should receive my refrigerator in about an hour. At 7:30 p.m., I again called the delivery service and was told the truck was in another town about an hour south of mine and also got the same sad story about difficult deliveries. The person who identified himself as the manager (and the only manager) said that he expected delivery would be about 11:00 p.m. or midnight. I told him (quite unpolitely) that this was not at all acceptable. He said he could deliver it on Monday and I advised him that too was not possible since I work and could not miss. He did offer to schedule the delivry at 8:00 a.m. on Monday, April 27. (I suppose he was hard of hearing or just plain didn't care.) I was irate and told him no, I could not be home and wait since I had to work and to cancel the complete order. His response was a quite laid back "Okay, if that's what you want."
Sunday, April 26, about 9:00 p.m. I wrote the Better Business Bureau and our local TV's "troubleshooter".
Monday, April 27, 2009, about 10:00 a.m. I called the store on Hurstbourne Lane and asked for the store manager and was told I was speaking to her. I requested that the order be cancelled, told her I had stopped payment on the check, and also briefly related the delivery problems. She said she would take care of it.
Friday, May 1, 2009, 7:30 a.m. I checked my bank account since it's payday -- HH Gregg has forced payment on the check. Great. I'm now writing the BBB again, as well as following up with the Troubleshooter. No telling when I'll get my money back.

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Bethybug
Cameron, US
May 09, 2011 1:50 am EDT

Two days ago my husband went to HH Gregg and purchased a fridge, oven, microwave and dishwasher to replace our existing ones. I specifically asked it installation was included and our young salesman responded, "yeah, and they'll even test everything before they leave to make sure it works". Our appliances, we were told, would be delivered & installed the very next day. Boy were were impressed. The next day came and while we got the call, they arrived late. No big deal...until we were informed that installation was NOT included. Here it is the day before Mother's day and my kitchen is in complete disarray.
My husband called the store but the store manager refused to get on the phone. My husband drove the 30 miles there to discuss it with him. After he basically accused my husband of lying, he agreed that they'd install them first thing in the morning. Great..we've got five sons so Mothers Day dinner is still on...well, not quite. Apparently their "first thing in the morning" is after 6pm because thats when they arrived and that was after many calls. They installed the microwave but not the dishwasher...they had some bs EXCUSE.
We are a military family and, as a realtor, I'm often asked by clients where to purchase appliances. Guess where I will be sure to tell them to AVOID. Charter Cable has a facebook page (against their will, no doubt) thats called Charter Cable Sucks. As soon as I see one for HH GREGG SUCKS, I'll be a HUGE FAN. AVOID this store...you will NOT get what you are promised and they will avoid YOU when you seek help!

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12:59 pm EDT
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HHGregg awful company

HH Gregg advertised a Toshiba LCD HDTV in the Sunday flyer. Went to the store as soon as they opened that morning to find out that the only one left is a floor display and it isn't for sale. They then steer me to some other models, all at least $300 more than the one advertised. They employed several high pressure sales techniques and acted rather aggressive. Thankfully there is a Frys and Best Buy nearby, so I managed to extract myself from the store, avoiding another salesperson at the door who tried to convince me not to leave without purchasing the TV (not many left, they said, we have the lowest prices, they said).

Imagine my surprise when I found several of the same models at Best Buy and Frys for at least $100 less than HH Gregg. The model I ended up purchasing was only $677 at Frys (HH Gregg had theirs for $899...only one left and you won't find a lower price, they said).

Out of curiosity, I went back a week later to look at DVD recorders after checking prices at several competitors to find the pricing at HH Gregg to be higher and the sales techniques sleazy.

I recommend you avoid HH Gregg, can't think of any reason to shop there as better prices and more pleasant service can be found elsewhere.

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Heaton
Temple, US
Jul 12, 2010 9:36 am EDT
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Hhgregg def has the lowest prices. No doubt. Fake complaint.

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4:42 pm EDT
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HHGregg management

I was in a near by Hhgregg store recently looking to buy a few appliances, while checking out with a cashier a manager came over to her in began yelling at the young lady on the floor in front of customers. Not only was that embarassing to they young lady but why should this happen in front of customers im sure there are offices where this situation could have been handled. The customer service was great and the salesman that helped me was very helpful. I will shop there in the near future but someone needs to handle the management.

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ihatehgregg
, US
Dec 17, 2010 3:19 pm EST

I hate HHGREGGS!

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ihatehgregg
, US
Dec 17, 2010 3:19 pm EST

There are malicious homos all over the Gregg. Truing to make people have the butt sex with managers

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random customer at greg
Cincinnati, US
Nov 03, 2010 11:55 pm EDT

HH GREGG Is EVIL Devil yah

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random customer at greg
Cincinnati, US
Nov 03, 2010 11:55 pm EDT

HH GREGG IS THE DEVIL

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ile
mentor, US
Oct 07, 2009 6:51 pm EDT

I work at this store and this happened all the time! It is VERY unprofessional and embarrassing. Thankfully, this manager got demoted and has been relocated to another store! The current managers are AMAZING and hopefully, they stay!

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Diva Fierce
Dayton, US
Jul 11, 2009 4:05 pm EDT

The Western Hill's Store has a manager by the name of Roshana Davis that likes to ### around with the delivery drivers. Instead of her doing her job she's sending picture's of herself to them and saying do you like this at the bottom of them. Stop hiring [censored]'s for manager's and maybe the store could better place.

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8:59 am EDT
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HHGregg unfair practice

HH Gregg are scam artists they will show you the item you want and tell you it is the latest. Which is true cause it is the display but at time of purchase they will do a bait and switch and sell an older model at the same price as the latest and greatest. If you try and return anything they do not give money back if it cost more than 100 dollars. They will mail you a check from corporate in 7-10 days. This is also not true cause I am still waiting and it has been 21 business days and counting. So buyer beware HH Gregg is run like a sleazy car lot full of crooked car salesmen.

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brandon216
orlando, US
Aug 21, 2010 3:48 pm EDT

this is very true i worked there for a year and quit because of situations like this and there warrantys cost twice as much as bestbuys and dont cover anything like they say nor do they cover burn ins

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HHGregg hr

HH Gregg is a public company but still allow HR violations including ones spelled out in their handbook to occur. For example they are turning a blind eye to a situtation occuring in their Murfreesboro, TN location.
An Assistant Manager (female) and male sales associate are allowed to have a relationship and even reside in the same house. They work in the same store side by side. Now let's talk about a CONFLICT OF INTEREST. Gregg is very inconsistent when it comes to these issues.

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travis
Knoxville, US
Apr 14, 2009 12:53 am EDT

Mind your own damn business, shut your mouth and go back to work, would you rather see a person loose their job? that would solve a lot. just stay out of other peoples ###... i bet your an employee at that store. if so you are stirring up the pot because you suck at your job, you think some kind of favoritism is going on. I'm sure a little but everybody in every job shows that. so if you are an employee are you hourly, commission, salary? if your hourly your the lowest on the food chain just quit if you don't like it. if salary then transfer or quit, if your commission then worry about selling ### not complaining.

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HHGregg interest rate

I have many credit card accounts with far lower interest rates. Please check my history with this acoount and you will see that I have met my payments ahead of scheduled time and always more than was required. Please review my credit history and see if a my satisfactory interest rate can be appiled oor I will be forced to payoff this account by using a lower interest rated account and close it.

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HHGregg delivery

I purchased a stove and refrigerator from HH Gregg on Sunday 11/30/2008 by personal check. The only reason I purchased these appliances that day from HH Gregg was because of a promised delivery of the next day and a good price. I even had to run home, 45 minutes away, to get a check because their credit machine would not allow for a $3000 debit card purchase(?) AND the salesman Quinton told me they only had two available. On Monday 12/02/2008 I was called to say they had my delivery, great, but wait, only the stove was to be delivered, what happened to the frig? Sorry, NO Frig on the truck. When I called the store they informed me that was a special order and it should be listed that way on my sales receipt(it wasn't) and the salesman should have known this was the case, according to HH Gregg, this order will take at least 7/10 days. I was upset but decided to wait because now it would take me at least two weeks to get my money back anyway. Sounds like that was their intentions, once I purchased their appliances with a promise of next day delivery your at their mercy to get them delivered! I was called back and told they would deliver my appliances 12/06/3008, great it was earlier than expected, WONDERFUL news! They did arrive, at the end of the day(waited all day) they installed the stove and the Frig but as they went to leave I noticed it had a dent in the front door, I told them it wasn't acceptable. They asked what I would take to keep that one. I told them I didn't want a dented NEW refrigerator($2100) so they took it back. I had to wait until Monday to have a new one ordered. The following Saturday 12/13/08 they attempted to deliver the second Refrigerator. This time the back plug was missing! So now we are still without a new refrigerator. Not to mentions my old one was sold twice and I had to empty it twice and put all the stuff back in each time. Then having to call the person and tell them I had to wait to sell it AGAIN(they gave up buying my old frig, can't say I blame them!) I called the store and was told by Jerome (the manager) it wasn't their fault what was delivered inside the box, they have no control of that. What kind of appliances does this company sell? Scratch and dent and rejects? I went to the store to cancel me order. I was told by the Manager Jonathan they don't show any other available in the warehouse but he would give me a definite answer within 24/48 hours on a good one and would do whatever it would take to keep our business. Well guess what it has now been three days and no one has called me about when I will get a refrigerator. Of course Jonathan was not in! I called 12/17 to cancel my order and conveniently the manger is out to lunch(at 3:50 PM?) and he is the only one that can cancel my order. I called customer service and their response was the same! I have never been so aggravated with a company in my life! I finally got a call from HH Gregg, they can get me a Refrig after Christmas, thanks but NO THANKS! Do not do business with this company, save yourself a lot of aggravation! They will tell you anything to get your money and you have to jump through hoops to get it back! It is now 12/29 and I still don't have my refund. I went to Lowes and got a refrigerator in three days delivered to my home without and problems what-so-ever, they were wonderful!

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florida2012
, US
May 20, 2012 2:18 am EDT

Travis, who the hell do you work for HH Gregg? Give me a break! Retailers should check what the heck they are selling to a customer before they sell it, in my experience this weekend with HH Gregg, the snake oil salesmen I got tried to sell me electronics as Open Box theat were clearance items with missing components. This is pure nonsense, a retailer should have some sense, after all, a customer DOES NOT have to buy from them, there are plenty of stores to choose from with good customer service. I just cancelled my delivery from HH Gregg after I found out the $2500 TV they were selling me has missing items. If they give me a hard time about giving my money back...my pal American Express will make sure they dont get their money for trying to mislead me through this sale. Never again HH Gregg fool me once...!

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travis
Knoxville, US
Apr 14, 2009 2:03 am EDT

### happens like that all the time with appliances, its not the company selling the goods its the manufactures who make them and pack them for transport... and a company (HHgregg) does not want to make you write a check your ###ing card has a daily limit next time you are planning to make a big purchase call the bank that endorses your card and lift the limit on transaction size. 2nd if you don't see a display on the floor and you want something other than the 75 different ones they have for sale don't ### about the time frame of getting it. I bet you did not buy the exact same model at Lowes because you would have to of waited 3-5 weeks depending on brand i know i used to work for them doing special orders on appliances . So you had a bad experience just note they did try to accommodate you most of the other guys in town would of been a lot worse if the situation was switched.

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HHGregg they lied to me!

HH Gregg Lied to me and does not stand behind their customers! BUYERS BEWARE! Extremely poor customer service!

My wife and I purchased a JVC 32" Flat screen (model # LT32P679) TV from HH Gregg on [protected]. We had some concerns about the durability of the TV since we have a 3 year old. The sales person Jason Hake was very kind and promised us that the TV was covered 100% under warranty for one year. I then specifically asked about the screen and if it would scratch and he said that he has never seen one scratch but the manufacturer’s warranty covered the TV 100% so we should not worry. We were satisfied with that answer and purchased the TV.

On December 3rd we discovered a scratch on the screen of our new TV. So I called the store to find out how to get it repaired. To our extreme disappointment we were told that the screen is not covered under any warranty and that we were out of luck.

I then asked to talk to the manager of the store and the manager said that his sales person knows better than to tell costumers that screens are not covered and that he doesn't believe me.

Well, I don't like being called a liar and I asked for the District managers’ name (His name is Larry Keller). I called his office and was told that he doesn't deal with costumer complaints and that I will have to take my issues up with the store manager.

I have been in business a long time and have never been treated so badly. And for a district manager to not take my call is extremely unprofessional.

I would like for HH Gregg to replace or repair my TV AS PROMISED!

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zebra kitty
Indianapolis, US
Dec 09, 2009 3:22 pm EST
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I do not shop at HH Gregg for a similar reason.

I purchased a computer monitor that had a rebate coupon. I sent it in timely and never received my rebate. When I called to follow up they said they couldn't find it but would I send it again? I did so and still no rebate. I called back and they said I could send it again but they don't know if I'll get it because its late now.

I did send it a third time with proof of the fax confirmation from sending it the SECOND time as I made copies of everything. Never did receive a cent. :(

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Agree's with Travis
Alabaster, US
Dec 09, 2009 3:13 pm EST

Wow

Is it not obvious to everyone that physical damage, cosmetic damage, or any type of damage done by YOU or YOUR FAMILY would not be covered under a manufacturer's DEFECT warranty?

This is something that common sense should solve, but SIGH another ###ed consumer...

Like travis's post above... you sir fail at living life in the 21st century

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travis
Knoxville, US
Apr 14, 2009 1:06 am EDT

ya i bought a brand new car the salesman said it was the best and it had a 5 star crash test rating and a 100, 000 mile warranty. I replied i like to drive really drunk and crash into things will the warranty cover if I CRASH IT... car salesman says i have never seen one crash itself by itself but if so ya... point of story, your kid scratched the screen wow and now you want a new one ### i wish things worked like that on everything... my bank account is too low fill it back up for me, or i will bash you on an internet blog... you dumb ###! Why do people like you even exist today i figured all of you would of become extinct by now along with the Dodo bird.

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HHGregg fraud and cheating

I carefully planned a big 25th anniversary surprise for my husband, spending 3 hours in Hhgregg on Black Friday selecting, ordering and setting up delivery on a big screen TV (67' Samsung DLP). I was told it was in stock and ready to be delivered whenever I wanted. I also applied and was approved for their 24 months-same-as-cash financing. I arranged for it to be delivered on the 18th of December while my husband and I were on our anniversary trip. I gave them my son's cell phone to call for delivery time. I called two more times before we left on the trip to confirm the delivery and was told each time the TV would be delivered on that day. My son called me the night of the 18th and told me no one had called to deliver the TV. I asked him to call the next day to deliver it before we arrived home on the 20th. He couldn't find anyone who knew anything about the delivery. We walked in the door with me anticipating the surprise, and there sat our old TV. I called on the 21st and talked to three different people before I could even find anyone who could check on anything for me. That person said they didn't understand why it was arranged to deliver that TV because it wasn't in stock and they didn't know if they would ever have it in stock again! He blamed it on the salesman and said he didn't work there anymore, but it was the manager who arranged the delivery and even said it would be delivered free because it took so long to set it up! They wanted to know if I would wait while it was backordered and I said no, cancel the order. I was so upset and crying. It was three days before Christmas and I had nothing for my husband because that was supposed to cover both anniversary and Christmas. To add insult to injury, I was going through the mail that came while we were on the trip and, low and behold, the first payment is due on the TV I didn't get!

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Valerie
, US
Oct 17, 2008 11:38 am EDT

I ordered a set of samsung front loading washer and dryer. I had a great sales guy working with me. The products were on back order and should have been in on 10-1-08. That's O.K. so I wait.The order was placed on 9-20-08, it now the 4th weeks still no product available... Still O.K. with me, I'll wait.

Well, I received a bill for the units that I ordered, so I called to ask why I need to pay when I don't have the washer and dryer yet. The response was abrasive and negative. So I pushed back. I didn't think I should be paying for something I didn't receive yet.

The manager then said to me, you obviously don't know anything about credit cards. I can tell you that sent me over the edge. So off I went to the store to see him. I demanded my money back and this useless manager still had the @$# to continue to explain how credit works. When I told him to stop running his mouth.

He pushed my receipt back at me, told me they would credit my account "leave my store this isn't a place you need to shop" I agree I will never shop at HHGregg again. I would only leave after I got a receipt. On my way out the little boy said " Have a nice day" Rude and childish. I would have waited 2 months for the washer and dryer if I had not been billed.

I was going to contact HHGregg online but couldn't find a customer service Icon on their site, I should have known.

Please Please be careful with this company.

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Heaton
Temple, US
Jul 12, 2010 8:46 am EDT
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So Black Friday is at the end of November which means you set it up for delivery three weeks after your purchase date. At the time they had the tv in stock put three weeks later it was out of stock. There was nothing the salesperson could have done for there was no way he would have known that the tv would be out of stock three weeks from that date. Hhgregg is not a storage unit. You can't buy something and expect them to let it sit there for almost a month before delivery. Your should have taken it when it was delivered. So...this was your fault.

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Lori T
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Oct 17, 2008 12:39 pm EDT

I found one at the bottom of their site in yellow.http://www.hhgregg.com/contactUs.asp?SID=nIt brings up an entire menu, including an on-line complaint deparment.  Hope that helps!

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HHGregg no response to warrantied washing machine

Purchased top of the line LG frontloader from HHGregg (along with 15k of other appliances) and purchased the 5 yr extended warranty on ALL of the appliances. The LG washer broke, called GE service Protection plan, sent a contractor out, which said I needed a new motor and that is covered under LG's warranty and the part must come from LG. A week later, no-one calls me, i find out adter calling GE back and they had to call the contractor back, that LG does not have the part (How this is possible i do not know). I was given the run around and had to call another numner for GE, found out they then have 48 hours to locate the part and if they can not, they replace. 4 days later, I had to call back, no-one from GE called and I find they can not locate the part and next step is to replace with a GE washer they feel is comparible, which is not. Considerably less in dollar value and not all the functions. I inquired what if the replacement breaks and they said I would have to purchase a new warranty (after a year) and that all parties involved have fulfilled their obligations. Deceiptful business practices, no customer service, basically the customer is ripped off and taken advantage of, replacement is not the same model you buy. I wrote LG 3 times over a week and a half, they have not responded, I have since then written the CEO's of HHGRegg, LG and GE Serice Warranty, awaiting some kind of response. My next step is to seek legal action out of principal of the matter and consumer rights, apparently we have none.

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Eugen
Davis, US
May 01, 2009 1:23 pm EDT

Yes, please take legal action; that is the only way companies will shape up
eugen

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HHGregg refund policy

After Christmas, I purchased a TV and Blu Ray player from HH Gregg. Paid >$2500. After 13 days, the Blu Ray player died. When I called the store I was able to speak to the GM Dan Miller (He said he was the GM and top guy). I inquired into getting a replacement. He stated no problem, but it would be at least 3 weeks before he got more stock of the particular model player.

He was not confident in the 3+ weeks. I inquired into a similar model, but they had none in that price range. I asked for a refund of the price I paid to purchase a replacement elsewhere and he said no way. He kept quoting the 10 day refund policy and I was at day 13!

I can understand this if he can replace my unit or at least get me something comparable, but since he cannot, I should get a refund. It makes no sense to hold me hostage for 3+ weeks (again, maybe 3 weeks, maybe more...he was not confident in when he can expect more in stock). Dan Miller was extremely unprofessional, rude, arrogant, and just plain argumentative. I felt like I was talking to a 4th grader!

I could not believe they would have such a terrible refund policy, especially because they were selling their great customer service - "don't buy the equipment at Amazon for less money because if you ever have a problem, we will stand behind you and take care of you, not like any other store". That's right, any other store has 30-90 day refund policies, without restocking fees!

I had a 13 day old unit (only watched 1 movie on it before it died), spent over $2500 with these incompetent people, and was treated horribly.

Additionally, it is fraudulent for HH Gregg to make statements surrounding their $120+ HDMI cables being REQUIRED in order to use my new TV. Now, I know better, but I feel for the many people who buy that BS and get conned into spending $120 when a $6 cable is 100% as good.

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travis
Knoxville, US
Apr 14, 2009 1:24 am EDT

i bet you were a ### when you called that's why you got the shaft if you would be nicer and talked to the salesman that sold you all of that stuff they would of worked it out. oh and on the $130 hdmi vs the $6 one, go and do some more homework on that one, i have been in high end electronics for 15 years and you get what you pay for. http://www.monstercable.com/productdisplay.asp?pin=3831
this is a link to help educate yourself, think of it like a exotic sports car. If you go out and buy a brand new Lamborghini you would not put just any old "$6" tire on it even if it looks the same as the nice ones the guy who sold it to you said you better get the $120+ ones they work a lot better.
oh and heaven forbid that you get a screwed up product and the store ran out during the holiday season when consumer electronics are on everybody's list and Blu Ray players are in the top 10 gift choices that year, don't you think everybody else was out of stock at that time also...

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HHGregg door fell off fridge

My mother, 70 years of age is opening her refrigerator door Whirlpool purchased less than a year ago at HH Gregg. The door fell OFF. Luckily, my mom wasn't injured. Calls HH Gregg, they basically cared less, got the run around and I ended up f ixing it myself. They wanted to wait until two days later to send someone out. So the food would have all been spoiled. These people suck, I have dealt with them in the past at a different location and I bought the extended worthless warranty. They still don't do a thing. I hope the store in Hickory closes and they all have to get jobs were someone treats them like they deserve.

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SillyRabbit
Philadelphia, US
Apr 12, 2010 7:52 pm EDT

That's pretty messed up that you wish bad things upon people not even involved. Look at your invoice, go after the people that delivered and installed said fridge. Why wish evil upon the innocent? tsk tsk

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HHGregg terrible return policy

We purchased a small refrigerator that was on sale from the HHGregg store in Piqua, OH. It's been one big hassle. I am 65 years old, and it's a 50+ mile round trip.

The hassle began when I called to see if it was in stock, they said it wasn’t, and I'd have to come in and pay for it, before they'd order it. They wouldn't take my credit card over the phone. So I drove over and paid cash.

When it came in, I called and asked if they'd deliver it. They told me I had to come in first and pay for the delivery, (Evidently, they would not trust me to pay the delivery man). So I called a friend, and we went to pick it up instead.

When I got it home, it was defective, it wouldn't cool. I called the store, they told me to call the service center, who told me I'd have to call the manufacturer. I called them, they said they'd send someone out to fix it.

After no one came to fix it in the next five days, I called the store back. I talked to the manager this time. He said he'd order me a new one, but I had to bring this one back, before he'd order it. That would be two more trips over and back. But I said OK.

The next morning my wife and I decided to just get our money back, we’d had enough hassle already. When I got to the store, I told the manager I just wanted a refund. He got a little pissy, and said that’s not what we agreed on last night. I told him I changed my mind, we’d been hassled enough.

He said he’d give me a refund, but he had the right to charge me a 20% restocking fee. (That was about $54.00.) I asked him how he could charge a restocking fee when he sold me defective merchandise. He said I should have read the back of the invoice. I said I’d pay the restocking fee, just write it up. When I asked for the cash back, he said they’d send a check in the next 7 to 10 days, he said they also had the right do this as it was also stated on the back of the invoice.

Before I walked out of the store, I told him he was going to get a little publicity. I’d write the Attorney General, Better Business Bureau, and post this on several web sites. He didn’t seem to care.

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Update by Bill Sturgell
Nov 21, 2008 6:42 am EST

Before you go to HHGregg, you might want to take a look at this web site;
http://indy.bbb.org/WWWRoot/Report.aspx?site=93&bbb=0382&firm=4409

The BBB has given an 'unsatisfactory' rating to HHGregg, there have been hundred's of complaints.

The AG, BBB, and Consumer Advocates have all sent correspondence to HHGregg. I sent a letter to the CEO. Now it's a matter of waiting to see what, if anything, they decide to do.

Update by Bill Sturgell
Nov 19, 2008 6:35 am EST

If you have a problem with HHGregg, send a letter to the President|CEO. Here is his address;
Gerald W. Throgmartin, Chairman/CEO
7801 Alexander Promenade Place
Raleigh, NC 27617

Also you can contact and send complaints online to your state's Attorney General, your Better Business Bureau, and Consumer Advocates.

Below are links to Ohio's AG and BBB, along with other Consumer Complaint sites;

http://www.ag.state.oh.us/citizen/consumer/complaints.asp
https://odr.bbb.org/odrweb/public/GetStarted.aspx
http://www.complaintsboard.com/bycompany/hhgregg-a38735.html
http://www.consumeraffairs.com/retail/hh_gregg.html
http://www.measuredup.com/product/LG-front-loader-washer-1097
http://www.my3cents.com/showReview.cgi?id=33698
http://www.complaints.com/
http://thepissedoffconsumer.com/forum/index.php

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HHGregg extended warranty is a joke

HH Gregg sells you extended warranties and will do nothing to help you get your TV fixed or replaced. For about 2 months now I have had no TV. The repair man said Hitachi does not make the board for my 57 TV any longer, the so called warranty I paid $400 for said a board needs repaired. The repairman says they cant fix the board because its intermittent problems. Called HH Gregg about 6 times or more and they said they couldnt help me. They sold the extended warranty to another company and they are out of the picture. When I bought the TV with extended warranty I was told new parts for repair or I would get a new TV. I have now been told that if they would replace the TV I would not get the same brand and it would not cost the $2400 I paid, they have to depreciate the TV because its not new any longer, and I may end up with around a $1000 TV but they might send out another repairman to recheck it out and they cant give me any idea how long this all will take, and there is no time limit! HHGregg sure wants you to buy the extended warranty but will do nothing to help you after that...

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Jeff_C
Louisville, US
Sep 20, 2012 9:03 pm EDT

You buy the warranty because the sales person usually always tells you that the product will be repaired, and if not repairable replaced with the same or comparable product.

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karash
olive branch, US
Jun 04, 2010 9:42 am EDT

just purchased a washer and dryer from hhgregg. Terrible customer service. I am still trying to resolve and they over billed me. They con'd me into buying a very expensive washer and dryer kept lowering the price. Finally I agreed. Am I ever sorry. Now I'm stuck with it. They do not accept returns on washer and dryers per customer service. They billed me for the pedistals twice. I am sooooo angry. I have been to the store twice. called customer service repeatedly, Called the card company and still no results. If they hold me off long enough there will be nothing i can do. BUYER BEWARE of hhgregg

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JGN
, US
Jul 07, 2009 12:38 pm EDT

AGREED! We had a very similar situation and HH GREGG will not do anything about it. We also purchased an extented warranty. We have called the store, warranty dept, and Samsung.. NO ONE WILL HELP. They say it is our fault. DO NOT GO TO HH GREGG. They have absolutely the worst customer server!

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travis
Knoxville, US
Apr 14, 2009 1:45 am EDT

You bought a dieing technology first off, second you did not pay $2400 for that set, 3rd your an idiot if you did. Read your warranty paperwork it states that the brand could be different. But even if that TV worked 100% as it sits right now its not worth $500 so be happy with what you get. side note HHgregg did sell GE extended warranty's and a lot of this has happened with them, that is why HHgregg dropped them and picked up a "NEW" company with a better track record and a J.D. Power & associates award. if you are that pissed then SUE GE WARRANTY SERVICE they are a fault for not standing behind their word they said to HHgregg.
Also you would be ### out of luck if you did not have the warranty because you said it yourself that Hitachi does not make the board for it anymore and the repair guy could not fix it so now you will get around $1000 out of this, looks to me like you are $600.00 up at this point after purchasing the $400 warranty. you could just be staring at a broken TV and a bunch of repairman bills for $60 an hour labor.

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Bill Sturgell
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Nov 19, 2008 6:55 am EST

If you have a problem with HHGregg, send a letter to the President|CEO. Here is his address;
Gerald W. Throgmartin, Chairman/CEO
7801 Alexander Promenade Place
Raleigh, NC 27617

Also you can contact and send complaints online to your state's Attorney General, your Better Business Bureau, and Consumer Advocates.

Below are links to Ohio's AG and BBB, along with other Consumer Complaint sites;

http://www.ag.state.oh.us/citizen/consumer/complaints.asp
https://odr.bbb.org/odrweb/public/GetStarted.aspx
http://www.complaintsboard.com/bycompany/hhgregg-a38735.html
http://www.consumeraffairs.com/retail/hh_gregg.html
http://www.measuredup.com/product/LG-front-loader-washer-1097
http://www.my3cents.com/showReview.cgi?id=33698
http://www.complaints.com/
http://thepissedoffconsumer.com/forum/index.php

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Bill Healey
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Nov 10, 2008 11:37 am EST

I bought a large-screen rear projection TV in 2006, along with the extended warranty, which I was told would cover the lamp (parts and labor) if it went out. The lamp is now making my picture darker and darker. The factory said the extended warranty would not cover the lamp because of consumer usage issues. Service manual shows owners how to replace the lamp, which I found out was $249.00, but the factory said if I replace it, the warranty would be void from then on.

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12:22 pm EDT

HHGregg No Service - High End TV

Purchased very high end Sony TV from HH Greg and 3 weeks later the TV quit working. Have been unable to get the service dept to return my call to schedule service. Employee with HH Greg told me that they are in the business of selling the TV and not serviceing them and it really was'nt their problem. Suuggested that I call Sony.

I sent a complaint to HH Greg Corp and have yet to get a responce. I call everyday and still nothing.

I spent $4000 on the this TV as a family gift. This is a lot of money and a big sale for HH Greg. What in the world is the logic of this company, do they honestly think Ill ever purchase from them again. Do they think Ill ever recommend anyone to purchase from them.

HH Greg sucks! I plan on telling everyone I know!

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Gwen
,
Sep 20, 2008 1:54 pm EDT

I purchased a high end washer and dryer with Hh Gregg in May. About 20 days later it started giving problems. I purchased the extended "lemon" policy at the salesman's encouragement as he indicated after 3 calls for the same thing, I get a new appliance. Almost 5 months and 8 calls for the SAME problem, I still do not have a working dryer. I am sick of this company and WILL NEVER PURCHASE ANOTHER ITEM FROM THEM. THEY ARE HORRIBLE WITH CUSTOMER SERVICE. I JUST WISH THERE WAS SOME WAY TO LET EVERYONE KNOW OTHER THAN THIS WEB SITE. I have spoken the the General manger of the store and he refuses to do anything for me other than direct me to continue to call repair companies. No it is not costing me anything other than the 100's I am spending at the laundrymat on drying clothes for a family of five. They could not care less about any of this, however I hope the word gets out. Today's economy is not going well and they should be more appreciative of customers.

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Bailey151
, US
Jun 03, 2016 8:23 am EDT

My experience seems similar to others here. Delivery of LG refrigerator was bad. Sub-contractor couldn't be bothered to remove the doors = damage to the door of my house. Had to listen to a string of complaints about how hard it was to deliver (like it's my fault your 3rd grade education nets you such a job). Didn't bother setting up the appliance - didn't drop the leveling legs or even remove all the plastic = nice job! Glad I didn't have them hook up the water - that would have gone well

HH Gregg doesn't care a bit - attitude is "oh well, too bad for you".

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cwood
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Oct 28, 2008 8:50 pm EDT

If I was you I would report them to the better business bureau. It will get checked out then and then make a complainy to the Attorney Generals office for being scammed they had to honor the warranty and since they did not will cost them at the end.

Good luck

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12:04 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

HHGregg terrible experience

I purchased a 50" Samsung plasma television on 8/22/08 which was delivered 8/24/08. the television worked great until 9/6/08 when all of a sudden it made 2 popping noises and went out. The repair man they contract with said it may have had a hairline crack and when it heated up it broke the back panel and it can't be fixed. he wrote that it happened the same day on his report so when Samsung contacted them they told Samsung it was either damaged at delivery or when I put it on the table. which if I damaged it would I be able to watch it for 13 days? He told me to contact HH Gregg and tell them what he said and they will replace the tv.

HH Gregg has done absolutely nothing to help me. they keep saying they need approval from corporate, they need approval from Samsung. They never give me an answer or return the call when they say they will. Samsung now says that since the report from the repair man says it was damaged either in delivery or installation it is not covered by the manufactures warranty and it is up to HH Gregg to take care of me.

I told HH Gregg this and I get more of the same, I need approval and will call you back. they never do. I spent close to 2, 000.00 dollars on this television and a 5 year warranty they sold me which isn't worth the paper it is written on and can't get any help getting this resolved.

I found out today the 5 year warranty does not even begin until the manufactures warranty ends - was I swindled or what. The salesman told me when I purchased that the extended warranty will cover anything that the manufactures warranty wont cover so you never have to worry.

I called the extended warranty people and guess what, it's not covered under this warranty either. I will never purchase another thing from HH Gregg and will tell everyone I can to stay away from that chain. I now have to pay for a television I can't even watch while they get approval from who knows who?

Everyone involved in this transaction, Samsung, HH Gregg and the warranty company all point to the other for a resolution and in the meantime I have no television.

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Update by Valerie
Sep 22, 2008 8:33 am EDT

Today, my wife and I made our first trip to an HH Gregg store. We went to one in Orlando on Orange Blossom Trail. The first thing I noticed was a sign with a sale paper - the sign said something like "private sale, open to the public." I couldn't figure that one, figured it was some incredibly lame gimmick to con people into thinking they're getting a better deal than they are.

Just after entering the store, a salesman came up and immediately tried to sell us a TV. We told him we weren't there to look at televisions, we're looking for microwaves, then he walked away. We had to pause for a minute because there was a clearance table. In the very short time we were stopped at the clearance table, the same salesman came back and tried to sell us a mattress. We told him we weren't interested and walked away, toward the appliances. Upon entering the appliance section, a salesman came after us and asked if we need any help. I said no thanks, we're just looking. He continued following us and went on to talk to us for nearly five minutes about how HH Gregg is better than every other store. After that, we had to leave. At the front of the store, we made a quick stop at an appliance display near the front door. Right after we stopped, we saw another sales person coming for us, so we quit looking and headed for the door.

This was a horrible horrible place and I intend to never go back to an HH Gregg. I don't care if their prices are an better than anyone else's - there are places locally that sell for less and the sales people aren't quite as pushy. Even if they were the cheapest, I'd gladly pay more to not have to deal with the incredibly pushy sales people.

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fls93
Lynchburg, US
Jul 30, 2010 1:47 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I purchased a complete set of Samsung kitchen appliances (fridge, stove, above the range microwave, and dishwasher) on July 2, 2010 with a personal check. At the time of purchase, the range was out of stock but was expected within the next week. Because hhgregg could only deliver to my address on Wednesday, delivery was scheduled for July 14, 2010 - the first Wednesday when all appliances would be in stock. I received a phone call from the delivery manager on Monday July 12th, telling me that they would not be able to make the scheduled delivery becasue the refrigerator and diswahser were out of stock. I was confused, did he mean the range? No, the refrigerator and dishwasher that I paid for had been delivered to another customer with an earlier delivery date. MY refirgerator and dishwasher were out of stock with no definite due date. I was disgruntled and asked for some sort of resolution from the store's management. I did not receive another call from the store until Wednesday morning, July 14th. At that time, my salesman called to let me know that they could not make my delivery - the replacement appliances had not arrived. I asked to speak with the sales manager - Mindy - who had approved the final details of my purchase on the 2nd. The salesman - Wayne - was nice enough but had to ask permission and get guidance on even the simplest of questions. When Mindy got on the phone she indicated that she could deliver LG appliances but could not provide any type of anticipate delivery date for the Samsung appliances I had ordered. I asked for a refund. She discouraged that and encouraged me to shop around because it was unlikely that I woul find a deal as good as this one elsewhere. She was surprised someone would make this deal b/c they "lost $50. I reminded her that she worked the deal! I did shop around and ultimately decided that even if it cost more money I would not patronize this business and I wanted a refund. On July 15th I called Mnday and asked for a refund. She again had to be reminded of my situation and proceeded to explain that had she been my salesman she would have encouraged me to schedule an earlier delievery date to ensure that the product I was purchasing would be in stock. Really? the delivery date was predicated by their delivery schedule and again, SHE was the sales person/manager. I was livid. I explicitly asked her the refund process and the EXACT date that I could receive my refund. She asked someone in the backgroung the details and said that I could visit the store 15 days after the date of purchase to receive a refund. I asked for the specific date, she replied July 22, 2010. I visited the store again on July 25, 2010 where I was told that the information she provided was incorrect. It would take an additional 7-14 business days to receive my refund becasue a check was being requested AT THAT POINT. I still have not received my refund. I called the customer service line to convey my complaint and in true fashion to the other comments posted here - no success. The representative on the phone was apologetic, but no real resolution. At least she apologized - no one in the store apologized once during this situation. I simply heard excuse after excuse about why this happened and they were only able to offer these great prices by keeping a small number of appliances on hand, blah, blah, blah. Think twice before shopping with this Company. My new appliances from SEARS are being delievered tomorrow! The y were more expensive, but I couldn't be happier.

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Heaton
Temple, US
Jul 12, 2010 9:39 am EDT
Verified customer This comment was posted by a verified customer. Learn more

The warranty begins the day you recieve the product. Your not telling us something. I think you dropped the television and made up some crazy story.

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Bob12
Little , US
Sep 23, 2009 8:33 am EDT

Why would someone want to make a major purchase and not get customer service?

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travis
Knoxville, US
Apr 14, 2009 2:11 am EDT

I think its nice to have people so eager to help, yes it can be overwhelming at times but communicating that to the sales people would probably do more good than an internet blog about complaints. try speaking your mind with your mouth not your fingers hiding away behind your computer screen, tell the store manager tell the customer service tell a person working at that store so they can address that issue so it will be better for everyone.

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travis
Knoxville, US
Apr 14, 2009 12:57 am EDT

that's samsungs fault they should fix it read all paperwork before ranting about it

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