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Hertz Rental Cars / misrepresenting charges

1 AirportSt Louis, MO, United States Review updated:

I reserved a car with a estimated quote of $37.49/day for 2 days. When I picked up the car, the cost was going to be $385. When I questioned the amount I was told by the agent that it included $200 which would be credited to my card when I returned the vehicle. When I returned the car and got my receipt, the receiving agent told me that the $200 would be credited directly to my card. Needless to say, I never received the credit and when I contacted Hertz, they claimed my car rental rate was $150.49 a day! It is a complete misrepresentation and a rip off.

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Comments

  • 1l
      28th of May, 2009
    0 Votes

    (It's called taxes. None of us can escape that.)

    $37.49 per day but you didn't include the taxes.

    $37.49 was the 'base rate'. Plus, if you picked up and returned from an airport, theres more taxes involved.

    Theres normally a deposit ($200-$300) depending on which car rental you are dealing with that is credited back to you.

    Depending on if you used a credit/debit card...how long it takes to get that deposit credited depends on your credit card co. or bank and however their process/procedures go.

    Don't just assume. Ask questions.

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