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Hertz / poor customer service and inability to provide me with a car that was reserved in advance and lack of knowledge of customer service

1 Hollywood, FL, United States

Two very obnoxious countermen I encountered at your store at 901 Sunrise Blvd. in Ft Laud FL. I walked in with a reservation # and was told that they did not have a car for me after I drove thirty miles to get there. They did not seem to care about me and could not provide me with a car in spite of my reservation. They were two very young bearded punks with bad attitudes. I travel frequently and use rented cars quite often. I would recommend that they be reprimanded for their bad service. I would like to use your service again but I think you should take a better look at your staff and consider the people that represent your company a little closer. VERY RUDE

Dec 30, 2017

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