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Hertz / no car upon arrival

1 Canada

I reserved a car for pickup in Montego Bay Jamaica on December 25. There were no cars available when I got there. Hertz should have known a head of time that based on their bookings that no cars would be available. If I had known then I would have made alternate arrangements for pickup. Hertz however decided to hook me up with another offsite company which after they took us from the airport to their home based operations we were left with a 2004 very used Toyota Corolla. It was a total disaster. We were stopped by the police and only to be told that there were no insurance on the vehicle. The front tire blew out later which we had to replace with the spare and when we brought it back to the company they had the nerve to say that we must pay for the tire. A tire which had only 3 lug nuts.

Jan 4, 2016

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