United States - 34108-3508
My husband and I rented a car with Hertz in November while we were at home to see my Sister's wedding. We had the rental car for 3 days. Our Flight was supposed to leave St. Louis for Savannah to come back home on the 3rd day. We found out that we couldn't make our flight because of the time of the wedding, so we asked the clerk in St. Louis how much money it would cost to drop off the car out of state in Georgia. She quoted us an amount based on the mileage and number of days from her computer and said it would be about 150-200 fee to drop it that many miles away from the original destination. However, when we dropped the car off in Savannah, they charged us a 600 dollar "drop fee" for taking the car to any other city other than the one we got the car from. This is outrageous! If you are going to charge someone this much for your services, it needs to be printed somewhere we can readily access. It would have been cheaper to just fly at a later time. I will NEVER use Hertz again!!! NEVER!!!
The Company that WON’T pick you up: Tourist is stranded almost 3 hours in a mountain snowfall while...
I hired a car from Hertz UK for two days. When I returned the car the agent looked at it, said it was OK and told me I could go.
Two months later Hertz charged my credit card for 220 euro.
I phoned them and asked why. They said they were charging me for damage I had caused to the car.
After my phone call they put internal record sheets in the post to me showing that some of the damage they had charged me for was already noted on the pre rental form.
For three months I tried to get clarification. In the end they referred me to the small print which says they can charge what they like.
They said my only choice was to refuse to pay the credit card payment in which case they would pursue me with a debt collection agency.
So the summarise the service Hertz offers:
They charge your card without giving you notice or warning
They don't tell you what they charge you for
They threaten you with debt collectors if you don't agree with them
I would advise people not to use Hertz unless they are willing to have their credit card abused.
This is just one of many complaints I have about the hertz agency at the duluth airport. I returned a car I...
A friend and I both made car reservations through Hertz on Wednesday, January 23rd—for Tuesday, March 18-Monday, March 24, at the Merida International Airport in Merida, Mexico.
We both received confirmation e-mails and numbers (mine was D9023920862). My reservation was for a Chrysler Atos - Manual, with A/C or similar Manual Air. I believe my friend (Kathy Walton) made a similar reservation but requested an upgrade to an automatic transmission.
When we got to the Merida airport, we found out that our cars had been given away - even though we had called from the Houston airport earlier that day (3/18) to confirm the reservations -- because our flights were cancelled and delayed several times due to extreme weather conditions. (In fact, the Houston airport was actually closed for part of the day because of the severe storms moving through the state.)
Btw, when we called from Houston, we were told by customer service that our cars were indeed confirmed - and that they would be there when we got there. We even made a point of telling them we would be VERY late because of the flight cancellations/delays.
Again, when we arrived in Merida (at about 11:30 pm), we were told our cars were given away - and that there were none available.
Our group consisted of three women, a young man (college student) and a young woman (high school student).
We were left stranded - late at night - at a close-to-empty airport - in a foreign country. It can’t get much better than that.
The two representatives from Hertz turned us away without even an apology. Actually, they closed up shop and left. They didn't even offer to help us with a taxi or direct us to a hotel. They simply told us we would have to come back tomorrow and HOPE that there would be cars available.
So, we had to walk close to a mile (at midnight), hail two taxis, and find a hotel.
(We had already paid in advance to stay at a B&B for the week - but since we didn't have a car, we couldn't get there.)
When we arrived back at Hertz the next morning (at 8 am sharp), we were again told that there were no cars available.
Of course, there was an SUV parked right outside - but we were told we couldn't rent that because they were holding it for someone else. So...we couldn't take that vehicle but yet they had no problem giving our cars away to someone else the night before.
I can't even begin to tell you how unbelievably poor the customer service was.
After complaining for almost two hours, they finally rented us ONE small car (which we put in Kathy Walton's name). We had to cram five people and all our luggage into that one car.
The kicker is that a sixth member of our party was scheduled to arrive in Merida the next day. That meant we would not have room for her and her luggage in that one little car.
I called Hertz over and over and over again over the next TWO days - to get them to find us another car. At the end of the second day, they finally found us an SUV but told us we would have to pay for the upgrade. So, after we spent money we shouldn't have had to - on phone calls, several taxis, extra gas, and a hotel room - they refused to give us a free upgrade. We ended up driving around in that one little car, and then we had to pay for a van to take some of us back to the airport at the end of the week.
To top it all off, we ended up paying over $250 more than the price I was given on the original confirmation ticket.
I am completely appalled by the unbelievably poor customer service we received.
4 months after returning our rental car to the Hertz Agency in Idaho Falls Airport, I received notice that a...
I worked as a vendor for Hertz Rental Car and was exposed to harrassing abuse for years. When I complained in a letter to the VP they supposedly fired the guy but would never re-instate my position as a vendor. I guess when you make a bad deed public, you are enemy No. 1. I was a very productive contractor who put up with a lot of verbal/degrading abuse at the hands of Hertz managers. These big corporations think they are not to be held accountable. I will never purchase a rental car from them nor will anyone I know. Be careful who gets your dollar...they may be an undesirable company with less than honorable working practices. Shameful.
I rented a car on August 22, 2008 at 8:30am from the above location. My daily rate according to the contract...
I joined the Hertz #1 Club Gold membership for its discounts and fast service. I was making car reservations for a 2 week vacation in Hawaii. Before using my Club Gold "passport to savings", i decided to see what my old Alamo had to offer. Full size car for 2 weeks..$469.00. Well I knew my new Club Gold could do a lot better than that! Then I thought lets see what my Delta Sky Miles membership could do. Full size car x 2weeks, Hertz, 34.50, = $482.95. Old Alamo, 20.71, = $289.00 (tax and fees included). Heck, Old Alamo looks pretty good but I know my new membership with Club Gold would do better...Who was I kidding, even with the PC# they gave me which would give a additional $10. off per day...$147.50 per day!!! PER DAY!! Well you can do what you want with it. Me, I'm going back to Old Alamo.
We hired a car in Toulouse online, and seeing as it was only a short 4-day holiday, we agreed to upgrading to an Opel convertible when we checked in, for an additional daily rate.
In Mirepoix for two days, south of Toulouse, and some little criminal put a scratch along the door, while we were parked overnight. The next night, the car was scratched again, along the boot, most likely by the same little worthless criminal. Both times the car was parked legally, under a street light, and (of course) while we were away, sleeping.
The result? On return, we were charged 440 euros by Hertz, i.e. 220 per panel. To make things worse, we were told that due to Hertz policy, it was cheaper to claim the scratches as our fault -- if we insisted on declaring the scratches for what they were, vandalism, we would have to pay the full excess of 660 euros. Go figure.
This is criminal in more ways than one. Basically, we would have needed to stand guard on the car day and night, without sleeping the entire rental period, to have avoided this. Thanks to some vandal, we are now over £400 poorer, with no recourse.
The result? I am NEVER using Hertz again. It is quite clear to me that they do not make their money from rentals, but from everything else they can screw the poor customer for. And I intend to tell everyone (you too, reader) to avoid Hertz like the plague.
I had initially signed up for a plan, because there was a Hertz Rental center down the street from my home, making it very convenient to do business with. Unbeknownst to me, this same site had gone out of business. I immediately contacted the Center with in 2 days and spoke with a women who stated she understands and will cancel the plan since I had never used it. The strange thing is this charge did not appear on my card until months later.
I rented a car from Hertz Bordeaux. I returned the car with a full tank and produced a receipt to prove car had been filled completely only minutes before returning the vehicle. I got an invoice the following week for refilling the car with 51 liters of diesel - this is utterly impossible and Hertz has failed to respond to any of my emails. Looking at the web it appears many other Hertz customers experience the same.
***DO NOT USE HERTZ. THEY ARE THIEVING CRIMINALS AND SHOULD BE BROUGHT TO ACCOUNT.***
On May 15 2008 at approx 3pm I showed my reservation to the only teller at Hertz Car Rental desk inside the...
My wife was involved in a hit and run accident. she got the license plate number of the car and it turned it into the police and it turns out to be a hertz rental car. I called hertz and they are acting as if nothing ever happened and they can't get a hold of the person that was driving the car. This is by far the worst customer service ever. Now i'm stuck with a wrecked vehicle thanks to Hertz!
I recently rented a car from Hertz car company; it was a one-way rental from New Mexico to California. I...
A great month long trip through five European countries ended on a very sour note. Returning a rental car from Hertz's European division at the Frankfurt airport in Germany, a small nick of about an inch was found low on a front piece of plastic. Had I known about it at the time, I would have fixed the problem myself with some sandpaper, filler and matching color (black). The materials would have cost me maybe 50 Euros and the work would likely have taken me a couple of hours. Instead, Hertz in Germany billed me almost 675 Euros without tax. This figure was "justified" with 85 Euros for labor, 338+ Euros for painting and paint and 248+ Euros for replacement parts. The total conveniently stayed under the deductible limit of 750 Euros for the insurance. But there is another culprit in this sorry saga. Hertz had information on my Regions debit card, which purposely only had $222+ in the account without overdraft protection to prevent a big financial loss in case of theft. I didn't realize that thievery can also have a corporate face that can override any protections I myself devised. The day after I got back to the States from my trip, Hertz had already gotten the entire sum of money they felt they were owed from Regions - an almost $700 overdraft. The bank never asked me if I agreed. I was only notified after the fact. To sweeten the pot, all overdraft fees were dropped. But any leverage I would have had with Hertz's European division was now also gone. It was as if two corporate giants had conspired to give me a nice fleecing. It took weeks with the help of my AAA booking agent (one organization wouldn't even deal with me personally) to get to Hertz headquarters, which referred me to their European division. My letters of complaint got friendly responses and kept referring me to yet another address, until I had enough and decided to write this post (I had warned Hertz's European division that I would do so). As for Regions Bank, there was no way of getting a hold of headquarters after getting "we're sorry" from the nice ladies at the regional office. A message I posted at Regions website remained unanswered. Bottom line: Buyer beware! Be careful what cards you use (credit, debit) and with whom, what cars you rent and with whom and in what shape they're in at all times.
An Hertz employee by the name of Nick was extremely rude to me when I asked for his assistance. I had a...
On 02/16/08 thru 02/18/08 per Geico's permission (Geico claim) I rented a car from Hertz. When I arrived...
On monday 11th february 2008 i rented a car from Hertz at newquay airport cornwall. I had a small accident which resulted with the front plastic bumper being dented. On returning the car i informed the staff and showed them the damage. They told me not to worry and they would inform me of any payment due. I then found Hertz had taken from my account £550 without my knowledge. I phoned Hetz to ask why and they said that was their policy. I had a verbal quote for damage to car and was told it would have cost no more than £300 to fix. I therefore feel that Hertz has taken more money than needed to repair the car, so effectively have stolen from me. I would like this matter looked into and dealt with. Also the manager was very rude to me and he put the phone down on me whilst i was still talking,
My reservations with Hertz at the Atlanta airport have been changed from the time I made the reservation to...