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Honda Motor review: Starting problem 73

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Author of the review
9:35 pm EDT
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I have purchased Hero Honda pleasure on 9th april. I am a new two wheeler user so I dont have any idea about asking certain essential questions at the time of purchase. Even the show room staffs did not explain me all the things.
On 11 th April at about 9 am in morning it was not taking salf start. I have to kick start it. Hero Honda dealers told me that their is inbuilt problem in the battery of "Pleasure" which I was not told at the time of purchase.
Now I have to kick start it even in these summer days.
Could you please suggest me what should I do.
I have immense faith in Hero Honda I surely I want to maintain my relationship. Please give response.

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73 comments
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Ganjuro
, US
Jan 07, 2010 1:30 pm EST

MILITARY BUYERS BEWARE! Honda does not allow our service men/women to take their vehicles out of the USA. Being deployed, or is the military moving you outside of the USA - Don't plan on taking that new vechile with you - READ ALL THE FINE PRINT! Now we're stuck with a new Honda Pilot we can not even drive for the next 4 years!

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Gurvinder singh sawhney
, IN
Jul 22, 2013 9:39 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Respected Sir,
This to inform you that I placed an order of honda activa on friday(19/07/2013) at Raj honda in patiala which was to be deliveried on monday(22/07/2013) without accessories but on monday when I reached there they refused to give activa without accessories. Although there were 5 to 6 activas without accessories. I request you to seen to matter.
Thanking you,
Yours faithfully
Gurvinder singh
[protected]

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Gary Mullin
, US
Jan 10, 2013 2:35 pm EST

I purchased a camera from the company called Jupitel.com. I try to contact them after I found they already claim the said amount, and found their web site has been shut down.

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S MANIVANNAN
, IN
Jan 21, 2013 2:38 pm EST

The subject two-wheeler viz. TN 23 AM 2516 has left with the above dealer (M/s Ganesh Motors, New Bye-Pass Road, Vellore Tamilnadu) for repairs and services under their job card No.5304 on 09/01/13. In this connection, the Assessor, representing M/s New India Assurance Co. Ltd, Vellore has already assessed the damages to the two wheeler on 11/01/13. I have tried on 18/01/13 and today morning i.e 21/01/13 at Service Centre, Ganesh Motors, the supervisor, the technician hiding themselves in the shed and simply got back home Again at 5.30 pm I phoned up to the the dealers in their No.[protected] the girl one who attended the call in the service shed never received the details /particulars from me and instead she asked me to give her my mobile number and denied to inform about the stage of repair to my vehicle. I request you, as the mechanics are playing foul game, and I am unable to see and meet the Proprietor, please interfere in the matter and see the delivery of the two wheeler after the due service in good conditions at the earliest.

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pissed off at AMERICAN HONDA FINANCE
Costa Mesa, US
Sep 05, 2012 8:26 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

My husband and I have repeatedly tried to get this company to stop harassing us for a car we have NEVER owned. We continue to have people come to our home asking for someone we do not know but may have a similar name as my husband. We have called all of the collections company they have sent, given them an identification of my husband and have spoken to customer service agents at American Honda Finance. They are not interested in our inconvenience but continue to harass us. They left a document last night at 10:50 pm on our front door bench threatening a lawsuit for hiding the vehicle. CAN ANYONE HELP? We can not afford a lawyer but really want this to stop. This has been going on for 2 years now.

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honda civic
, CA
Jun 01, 2012 10:27 am EDT

we bought new Honda civic car in 2010 from Vancouver Honda, we take the delivery of the car in nighttime that's why don't get a chance to ck the car completely and also trust the company that they will not cheat us but everything happen opposite there is dent on the car we ignore, then there is so many different noises come from different places in the car we complain many times and they ignore always ans said we can not ck this time plz bring back again, then one day we call customer service they also ignore this issue and i am sick and tired of this this, them we complain and tell they fix the noise and change the speakers, and with in the first year we have to change break leathers in the car and today they are charging us again more then $750 for fixing the car we are not completely satisfied with our purchase we just want some one to help us please call me back on [protected]

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A.Rebello
, IN
Nov 14, 2013 12:51 am EST

Hero Honda Pleasure Cable Compete SPDMT Part No 44830KTP900S broken twice paid Rs 83/- this time for no fault of customer but poor quality product please resolve the problem and reverse the money paid to your service station Shree Samarth Auto Fatorda Madgaon Goa Mr.KAPIL . wide invoice 18014-03-RINV-[protected]/11/11/2013. VIN No MBLJF16EDCGA21121. Job Card No 18014-03-rjc-[protected]. Reg No. GAO8S6722. .KMS 2210. 9 Months used sparingly by A.Rebello ( Retired ) .
Wear and tear should be defined to a limit not as excuse for inferior quality product. and blame customer or roads.
Pl respond [protected]

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Rehana12345
, IN
Oct 13, 2016 11:37 pm EDT

Pleasure has self start and kick start problem. If the scooty is left idle for more than 2 days, self start does not work. Also sometimes the choke gets stuck and you ve to take it to mechanic for repair. Pleasure is not a good model to be bought by girls. Sometimes while driving, the scooty stops by itself if you leave the accelerator. This is very dangerous.

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BE VERY CAREFUL
surrey, CA
Nov 27, 2013 9:17 pm EST
Verified customer This comment was posted by a verified customer. Learn more

1. a rolled back odometer 2. purchase agreement failed to disclose 'tampered" odometer reading nor vehicle being previously "written off" 3. Mechanical Inspection Report fraudulently represented lack of front brakes and steering rack worn out, making vehicle unsafe to drive. 4. "Extended" Mechanical Warranty purchased for $1965.34 doesn't in fact exist. 5. Anti-Theft Installation and Anti-Theft Policy sold for $299.00 never installed/doesn't exist 6. Failed to make legally required B.C. ConsumerProtection legislated "declaration" of inaccurate mileage of vehicle, mechanical repair required to make vehicle roadworthy, and extent of previous accident history. 7. Refusal to provide incriminating purchase transaction documents 8."Forfeiture of personal belongings in trade-in vehicle, (leather jacket, brief case containing cell phone, digital camera, wallet with $400., ID, driver's licence, bank cards) Surrey Honda seemingly regarding them as part of vehicle 9) Immediate breach of "compensation agreement", extended only after threat of legal action, involvement by Crown Counsel/RCMP) Owned by a lawyer, kind of says it all.

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dev_rajiv
, US
Aug 29, 2016 8:24 am EDT

Other than starting problems & high fuel consumption, it's suspension is very bad. During servicing also, they never check about suspension. It's worst compared to all other scooties.

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Mercury
, US
Aug 04, 2016 4:53 am EDT

I am facing oil leakage problem from last eight month in above said honda activa. I am continously follwup with conpany but they are not taking seriously. Hopless service from company side. Still I am facing same problem.

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jan brandon
Albany, US
Aug 04, 2016 4:53 am EDT
Verified customer This comment was posted by a verified customer. Learn more

my car is not 3 years old granted i do have alot of miles on car i love this car but i have had cars 10 years with alot more miles
and no problem with ac. i am not sure what the problem is waiting to get some money to put in honda shop. they said because
of mileage it is out of warranty.

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S.K.Singhal
, IN
Aug 04, 2016 4:53 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I had made several requests/complaints/concerns regarding damage to car, defective battery and noise after change of part.
The requests/complaints/concerns are not being addressed by HONDA/ its Dealer.
The casual handling of matter and callous attitude is causing undue harassment and mental agony to the undersigned.
At 13:35 hrs. again i had discussed the matter with HONDA 121.
Concerned authorities at HONDA please ensure that requests/complaints/concerns are addressed immediately.
REGARDS
CA S.K.Singhal
Mb. [protected]

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jaiyesh vartak
, IN
Aug 04, 2016 4:53 am EDT
Verified customer This comment was posted by a verified customer. Learn more

i have a honda accord model 2005 v 6 in d month of march 2010 i noticed oil becoming less in my car so i went to soliter honda and told them about my problem they did a compression test for which they charged me they gave a green signal that my car was fine and had no problem so i drove my car for d next to months and when i brought it for serving 0n may 18 i was told that my engine is week so asked for a estimation i was given an estimation of one lack six hundred rs i confirmed that will it increase then d estimation given the service adviser said if d piston rings have to be changed at most fifty five thousand more it will cost me so i said go ahead with d work .On 27 may 2010 I GET A CALL FROM D SERVICE ADVISER SAING D ESTIMATION IS TWO ANS D HALF LACS AND ON 28 MAY 2010 HE TELLS ME ESTIMATIONS IS THREE LACS TWENTY THREE THOUSAND NOW i have to complains one that if they would have done d test in a proper manner then i would have got d work done two months ago then my car would have not have been in such a bad state and giving estimations over and over again is not d right thing so pls c that i get justice

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mahesh pawar
, IN
Aug 04, 2016 4:53 am EDT
Verified customer This comment was posted by a verified customer. Learn more

hero honda
sehgal autoridar
chinchwad pune 19
we are going to the work shop 3 times but there is no received my vehicle mh 14 cq 5911 and i request to mr. abhijit but he no replay and he faith to me.
we are u r customer is last 6 years

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manoj shah
, IN
Aug 04, 2016 4:53 am EDT

i purchase a new city honda car from tectone motors pvt ltd baroda gujrat india. when i get delivery
i ask to him how much petrol in car. they said to me 5 lit. in tank. after that i drive only 16 km and petrol is finished . so i think your car gives everage 3 km/l. after rto passing they tol me i give number plat after 2 days. but 6 days i cannot received it. today also they cannnot solve my problem.

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sandeep23912
, IN
Aug 04, 2016 4:52 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I have purchased Honda Activa in this month from Mohali Honda dealer. I have given the Address proff of sangrur. when i went to go for applying RC they told me you have to submit the documents at sangrur within 3 Days.The Amount is 2900. I tried same for in sangrur city .there amount is for applying RC is 3800.i dont know why there is so much difference.

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dev kishan sonie
, IN
Aug 04, 2016 4:52 am EDT

I purchased. THe. ACtIva hOnda. FrOm tHe.laxmi honda bikaner with the name of dev kishan soni that's engine number is jc44e1321086 from 27/04/11 from that dat . Day poettroL. Metter was not. Working. PrOperly they assUred Me. TO get. It repaIr. But. Its. Still Not working.in the first service they said that they have repaired the meter but it was ll fault from that day I rounded them for 5 to 6 time on 21st wgen I visit again then the workshop manager mr jitendar misbehaved with me this time also he cheated me.still that merer is not workinf properly

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Sanjeevts
, IN
Aug 04, 2016 4:52 am EDT

To,
The Manager,
HONDA MOTORCYCLE AND SCOOTER INDIA PVT LTD,
GURGAON DST,
HARYANA.
Sir,
I am working in a private organization. From your ad and also from my friend's advice I purchased an
ACTIVA scooter from one of your authorised dealers Fortune Motors 13 th of March 2009 under
regn.no.AP10TR0954 . ( Eng no.JF08E5744964). There was a sound from the Engine and pickup came
down.
with in 4 Service they replaced Bearing it cost me Rs.150 buks and asked me to change Air
Filter. Just 3 days back I have given for Servicing angain Same Noice is coming from Engine. I complaint
about this to the dealer and nearly 5 times they tried to repair but all there efforts were in vain. I really
regret to inform that if such a small defect is not repaired, what happen when some major trouble errupts?
Since till date from date of purchase.the I personal request that wheater the parts are no working 3
months. Hence I request u to see personally my problem.

with regards
Sanjeev
[protected]

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Sijualex
, IN
Aug 04, 2016 4:52 am EDT

I was to service my HH xtreme bike at Rajwade Service centre, Kalyan. I came the first day and they said me we won't service it now at it was full... and also told me to come the other day morning at 10.
when i went there at 10. the thing i saw was that there was no bike mechanics. no washer. nothig then i had to wait till 11:30 for them to come. After that also they said me there are many bikes pending to be serviced from two days. and so that i'll hav to wait.waited till 12 noon. I was frustrated, but thought i should wait to get it done. aftr sumtime they took my vehicle for servicing that time i found that the air filter cleaner was not working, there was no one to clean the vehicle, i was greatly annoyed by this and i asked them that please on the water pipe so that i could only wash it..
That time the ma'am sitting there said me that " that was not possible". I lost my cool and asked why so. she said me i will write and give you to cum other day, for just water servicing..

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Vishal Jain
, IN
Aug 04, 2016 4:52 am EDT

i purchased new honda ivteck DL 3C BE 3426 on 08/06/2009.now ignition lock is blocked and not working .i m facing problem.since its maintenance from curtsy honda shalimar bagh.can u solve .[protected]

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Alluk
, US
Aug 04, 2016 4:52 am EDT

Ordered a new lock set for my motorbike, chased 4 weeks later, when they still hadn't sent it to me or called me to pick up. They then said that they couldn't supply it and I'd have to bring my card back in for a refund.

The dealership is 30+ miles away and I was unhappy about making an unnecessary trip. I asked them to send me a cheque instead. Two months on and 4 chase calls the cheque has not arrived. I am now working overseas and don't have the option to just drop by to get the matter sorted. This outfit are dreadful, take your business elsewhere.

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lalit kumar chaturvedi
, IN
Aug 04, 2016 4:52 am EDT
Verified customer This comment was posted by a verified customer. Learn more

dear sir/medam
I buy a bike from Hero Honda motercycle deler name" GUPTA AUTO DEALER FARRUKHABAD.( UP)

hero honda cd delex without self about this moter cycle some unathorised charge as sadi guard/leg guard prise
taken by dealer. while company give free with moter cycle.my molie no is-[protected] and my email addresh
is lalit.clia@yahoo.in what can I do about cheating of dealer

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louisvimal
, IN
Aug 04, 2016 4:52 am EDT

I purchased a Honda Pleasure from Reliance Motor Company Private Ltd(Mount road) Chennai.
From the date of purchase itself it is not getting started using self starter.Badly it is very hard to start the vehicle by kick starter also.Many a time it needs more than 30 or 50(minimum) times continously have to kick.My sister can not start herself.

dear readers...don't go for Honda pleasure model.It gives more trouble.It is a failure model.Dont waste your money by buying this cheap and waste two wheeler...

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Deva
,
Aug 04, 2016 4:52 am EDT

After serving my Honda Activa at JayBee Honda at Guwahati for Rs. 700/- the next day I got all the same problems for which I did the servicing. I found that one of a plastic part on front wheel is changed with a old one. Front bonnet was loose. It is making sound. It took me 7 hours for getting my scooter serviced. The mat was still dirty after servicing.

Without any permission from me they pasted one of their sticker on the back of the scooter.

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Hatesdealers
Arlington, US
Aug 04, 2016 4:52 am EDT

I took my 2006 Honda Civic to Vandergriff Service to have the AC looked at because it was blowing warm air. After two days I received an estimate for over $1400.00 in repairs. This included replacing every component in the AC (Condenser, Expansion valve, etc.) except the compressor. When I asked The service person what could cause all these components to go bad she said that the system probably has metal shavings that's causing a restriction. I am not an AC expert but the only thing I know that could cause metal shavings is a compressor that is going bad. I picked the car up after paying $134.79 for the bad news. I took my car to a local Auto AC mechanic and he recharged the system and re-calibrated the temperature control and the AC has been fine for over a month. The local AC mechanic charged me $88.00, that far less than the $1400.00 Vandergriff wanted to charge me. NEVER AGAIN VANDERGRIFF!

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Madhav
,
Aug 04, 2016 4:52 am EDT

I would like to bring to everybody's notice that i had a small accident when a auto rickshaw banged into my Honda CRV (suv) about a month ago, nothing happened to the auto but the whole front end of the CRV feel off, luckily my insurer Tata AIG went in for a cash-less transaction and approved the repairs with Linkway Honda based in Chandivali(after it was refused by Auto Hangar in Kurla). After that my nightmare began.

First i was told the spare parts were not available at all and i had to wait indefinitely.Then after a few days when i finally got to speak to a senior person (they do not take calls, you call never get beyond the switch board usually) they informed me that the part was arriving one week later and that i should have my vehicle back by the 7th,July, 2006 one month after it was taken in on the 7th of June, 2006.
When i inquired about my car on the said date i was rudely told that the part arrived incomplete from Noida, Uttar Pradesh and that it would take one week more.One week later i still do not have my car as they are still 'hoping' for the part to arrive.

My grievances:-
On an average it takes you about 20 phone calls to speak to the person concerned who immediately gives you a senior's number who then takes another week's grace period from you to ' surely see your car is completed'. This tactic is used about 3 to 4 times before you actually get to know the problem.

A 'call back' from them takes on average a week or mostly you have to ' call back ' and remind them to ' call back.'

I have owned many cars in my lifetime but this is the worst after sales service i have ever experienced.

You cannot take their word to mean anything.

They say the mechanic handling your car has gone for training ' please call back after two weeks'.

The girls at the switch board tell you ashamedly " they are sorry, but nobody takes the call from the switch board, especially on the garage floor, we will have to go there physically and call the person concerned if you urgently need to speak to the person."

Note:-
I was even told once that "my situation was good and that some cars were still there fro last years deluge of 26/11/2005".

My driver on occasion has seen other drivers carrying sleeping mats and pillows too to alleviate their suffering.

The lesson:-
Never buy a Honda again our loan gets paid in 2.6 years more and then i will never see the word Honda in my life again.

Warm regards,
Madhav

PS- I hope this helps people thinking of buying expensive SUVs in India.

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Amanda T Cox
Asheboro, US
Aug 04, 2016 4:51 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I purchased a 2010 Honda Civic in 2011 from Asheboro Honda. During the purchase of my new car I also purchased a service contract and GAP insurance. September 2013 I traded my Honda and received a notice from Zurich Insurance Company that I needed to contact the dealership to cancel my policy. I went to the dealership and filled out all the necessary paperwork to cancel that policy. After 2 months I heard nothing and decided to call the dealership to check on the status of my refund. The gentleman that I spoke with explained to me that they had no record of such paperwork and that I needed to fill out the necessary paperwork to cancel.
I was upset that the paperwork was lost, so I called Zurich directly to cancel. Their customer service person told me to fax them a request to cancel along with some other paperwork. I followed up with Zurich in December and they had processed my request and sent the refund to Asheboro Honda on Dec 12th. I called the dealership to inform them that the cancellation was received and processed by the insurance company. I was told by the dealership that I should have a check within 30 days.
Since December I called back numerous times and no one can tell what is going on with the refund. I have even been told that the refund was sent back to Honda Finance because the dealership could not verify that my car was paid off. I am really unhappy with the way I have been treated. I will never ever do business with these people again. My friends and family will know exactly how they do business.

Valerie
Valerie
, US
Jul 20, 2016 6:26 am EDT

I purchased a 2008 Honda Silverwing in the later part of June 2008. This bike came with a blemish while rubbing against the crate during transport to the dealer. This was placed in a contract but nothing has been done to finish the agreement. I only get updates when I call the dealer myself but only to get stories of how the part is on its way. I should have realized and taken my business elsewhere when 35 N. Honda could not even find the correct key to start and show me the bike. The finance department could not even complete the correct paperwork so I had to make another trip to provide them with a check for the remaining balance. I was going to use Honda to finance half of the purchase. I guess they lost a bit on that part but are making up for it by not completing their part of the deal.

Addition to this post before I leave some info out. The dealer contacted me the same day that I was writing this message to schedule my fix. Everything was fixed as promised just at an unreasonable amount of time. The quality of work at the service department is grade A+ but the rest the circus is a joke. I wish I would have taken my business elsewhere and only used this place for thier service department. Now that there is a trust and integrity issue, I will no longer use 35 North Honda for anything.

Please feel free to contact me for any questions as I would love to deliever my story to anyone thinking about making a purchase from these folks.

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Amit k dubey
, IN
May 20, 2016 2:57 am EDT

I alsi have hero honda pleasure bike, first the selfstart stopped working and we have to kick hell lot of times to start it. when i took it to service center, first they said that battery is not working, i purchesed the new battery, but still it does't work. now they are saying yhat there is a problem in motor.. I think it is just a way to fool customers and earn money. pathetic ...

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imtiyaz amedmiya kara
, IN
Aug 09, 2011 7:07 am EDT

my name is IMTIYAZ AHMEDMIYA KARA, ihave booked my bike on 03/03/2011 and my waitting period was 4 MONTHS but still going on up to 4 months so please sand my bike. without bike i was face so many problem so i requested you please sand my bike detail on my email id

EMAIL ID-imtiyazkara13@gmail.com
CONTAC NO-[protected]
REC NO-0008674 ACTIVA110B
COLOUR-RED

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pinki gajbhiye
, US
Sep 22, 2015 4:27 am EDT

I have owned hero pleasure in 2010, now its since it getting problem with self-start and kick, , now also, 2 times i change the battery also..plz improve the customer satisfaction.

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louisvimal
, US
Aug 04, 2016 4:52 am EDT

I purchased a Honda Pleasure from Reliance Motor Company Private Ltd(Mount road) Chennai.
From the date of purchase itself it is not getting started using self starter.Badly it is very hard to start the vehicle by kick starter also.Many a time it needs more than 30 or 50(minimum) times continously have to kick.My sister can not start herself.

dear readers...don't go for Honda pleasure model.It gives more trouble.It is a failure model.Dont waste your money by buying this cheap and waste two wheeler..

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iskor92
, US
Aug 04, 2016 4:52 am EDT

Ordered a new lock set for my motorbike, chased 4 weeks later, when they still hadn't sent it to me or called me to pick up. They then said that they couldn't supply it and I'd have to bring my card back in for a refund.

The dealership is 30+ miles away and I was unhappy about making an uneccessary trip. I asked them to send me a cheque instead. Two months on and 4 chase calls the cheque has not arrived. I am now working overseas and don't have the option to just drop by to get the matter sorted. This outfit are dreadful, take your business elsewhere.

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soom
, US
Aug 25, 2011 7:15 pm EDT

Honda recommends at 7years/105, 000miles to perform Timing Belt preventive maintenance service on 1997 Accords.

At 7 years and 36, 139 miles, I had the dealer replace the four belts and the working water pump that is driven by

the timing belt, and is behind a cover.
Earlier this year, just over five years later, I noticed coolant leaking under the car. The dealer replaced a leaking water pump and the four belts.
The new replacement water pump began leaking as soon as it was installed!
So they had to take off the four belts again, replace the leaking water pump with another new water pump, and reinstall the four belts.
I sent American Honda two letters

asking them the following questions:

1.Why did the Honda replacement water pump lasted just over five years, with only 39, 618 miles on it?
2.Why did the new Honda replacement water pump failed immediately out of

the box?
3.Will the coolant that spilled on the new timing belt and balance shaft belt affect their longevity?
To date, I have not received an answer!
And I have owned three Accords!

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jaw1180
, US
Aug 02, 2011 11:26 am EDT

I own a 2008 Civc which I purchased new. The car has 77, 000 miles. It has never been in any type of accident. We notices that the bumper in the front popped out up near the head light. We took it to the dealer and they confirmed a structural failer of the bumber. Honda response was the car is out of warranty, it's my problem. On a part that should never fail! Honda will not stand behind there product! This is my third Honda and given that responce it will be my last. I'll let everyone I know that Honda is going down hill, fast.

Valerie
Valerie
, US
Aug 05, 2008 12:35 pm EDT

I am getting 29 mpg (no a/c, closed windows, only 2 adults with total weight of 280 lb, trunk empty, proper tire pressure, no aggressive driving/acceleration, no hills)

When I spoke with Honda Motor Corporation representative about my concerns, he stated the following about the FACTS OF HONDA CIVIC gas consumption.

It is a fact that the car would never get the mileages printed on the sticker that the car came with and it was misleading the public.

This misleading is the fault of the U.S. Government, not Honda Motors.

The actual gas consumption was 15-25% worse that what Honda presented during the sale of this vehicle.

He claimed that even a 20-lb of suitcase would make a dramatic change on the Honda Civics gas consumption. He stated that this suitcase would be the culprit for obtaining worse than expected gas mileage consumption.

I find this and other similar and ridiculous explanations of the horrible gas consumption of my 2006 Honda Civic part of the cover up of the public misleading and perjury by Honda Motors.

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Fragilent
, US
May 25, 2010 5:00 pm EDT

My 2001 Honda Accord transmission brokedown and browsing the internet, I found out that this is an ongoing problem of Honda owners. This is my fifth Honda accord because I know that the accord is a very reliable car. I'm surprise that this 2001 Honda Accord did not live up the the Honda reputation of being durable and reliable car. I tried to get a used transmission but It ssell like hotcake because too many people are looking for the same transmission. Price run up to $1500 on used and up to 3700 on new ones. Really bad experience for me.

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Markovich
, US
Jul 08, 2010 6:41 am EDT

Carbone Honda of Utica, NY sold me an '09 Fit 10 months ago. Part of the deal was that they would install an aftermarket cruise control when one became available. One (or more) have been out for months now and, despite repeated calls, Carbone has neither installed it nor refunded my money- they made both promises, at various times. ALSO, they sold me a car with a battery too small to start it in typical cold winter conditions. It is about the size of a motorcycle battery and when it gets to 10, the car barely starts. Below zero, it's no go, while; my 9 year old car and truck start perfectly. Carbone insists there is nothing wrong and will do nothing about replacing the battery with a larger one. I did not imagine the 2 days it would not turn over, nor did I imagine hours on a trickle charger to get it so I could bring it in only to hear they'd do nothing about it. Buy a Honda, they are decent cars, - but buy it elsewhere.

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Title
, US
Jan 05, 2010 10:22 am EST

The dealership is involved in unfair practices.They sell the same car to two diffrent customers. The dealership, promise false price to bring customer in and then auction the car to the higest bidder. We and another family were asked to come to the delearship to buy the same Acoord under false assumptions.It was a waste of time and energy. This particular dealershp has the President's award.I wonder if Honda gives awards for cheating and misleading customers. We wasted time, time which could have been spent with our two little ones. We wasted gas, something that really pinches in this economy and we could have been talking to another dealership and could have saved the cost of a rental.The worst thing is though that the sales rep was not even apologetic about the whole situation.His arguement was that they quoted a better price...Oh well so much for President's award... I thought that Honda had good work ethics and high expectations..