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HDFC Bank / Credit Card Department / unfriendly and rigid rules!

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I have a HDFC International Gold Card and needed a personal loan against my card. Since I used the full credit limit of my card, I had to pay 25% of my credit limit in order to get my loan sanctioned. After the payment I called the credit department to send me an up to date card statement as needed for the loan. But the personnel (Preeti Sengupta) told flat on my face that there is nothing that she could help me with before my next statement date, which was another 25 days later. Unfortunately I needed the loan immediately and couldn't wait that long. It was a bitter experience of how unfriendly a bank could be to it's customers.


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A  30th of Aug, 2007 by 
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I have a HDFC Value plus credit card... my payment was due and i was unable to pay so wanted a settlement... i was denied a settlement... THAT WAS SHOCKING...
A collection department Agent "Jamal"... he would be perfectly placed as a goon at my residence...

For a payment of Rs 2400 he came to my house at 7:30 am and was using abusive words as well as even wanted to lay a hand on me... I have been a customer for 2 yrs with hdfc... but this is so unprofessional... i think thats not the way to harass people...

IF Actions are not taken against it... I have to take some!!!

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HDFC Bank Logo HDFC Bank
Customer Service
1st Floor, C.S.No.6/242, Senapati Bapat Marg, Lower Parel
United States - 400013
+91 22 6652 1000
+91 22 2490 3168
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