HDFC bank Credit Card / Harrassment on phone by a tele caller
I have a hdfc bank credit card. I have use this card 3-4 months before. I have purchase diesel for my official use. Last two months I m not able to pay the dues of the bank due to some losses in my business. In jan. Month I recd. A call from your rajouri garden branch bank/collection agencies regarding the payments of the above card. In reply I said pls. Send the executive to collect the payment. A boy called "rahul" is in contact with me. Next day I recd. A call from the same office. This time a lady speaks to me & asked me whether I can pay the amount or not & she is using abuse language. She is also making a calls in my neighbours & using abuse language against them.
For that my neighbours lodge a complaint against your office contact no. I have also lodge a complaint against the nos. Of your rajouri office. Then I again recd. A call from rahul & he was using abuse language & I also use abuse language agt. Them. I cant remember the lady name. Then nobody comes & I deposit the minimum payment i. E rs.1100/-cash in janak puri branch agt. My credit card. This month again I recd. A call from same lady & I said that I m out of station, I will be back on saturday i. E. On 23.2.08 then u can call me on saturday & collect the payment. On saturday I recd. A call from that lady at appox.2.00 p. M. That whether I send the executive for collect the payment. In reply I said that mam yet I have not reach my home, you can send your executive on monday & collect the amount. After that she becomes angry & again using abuse language. After that I recd. A call from same office on 27.2.08 at appox.2.30 pm a called swati, I said mam right now I m driving pls. Call me after 15-20 minutes & collect the dues. She said ok. But that old lady again calls at my residence no. And she was shouting on my mother by using abuse language.
Today again I recd. Call from swati, she is talking in a very beautiful way with me regarding the dues. I said send ur executive & collect the dues & the collection boy already collect the dues.
I dont know how u people are mainting a good relation with the customers who are using abuse language agt. The customers. I also can use abuse language agt. That lady, but I cant.
Pls. Take neccassary action against rahul & that girl.
Pls. Do the needful or may u can loose the mkt.
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