India - 400013
I have a hdfc bank credit card. I have use this card 3-4 months before. I have purchase diesel for my official use. Last two months I m not able to pay the dues of the bank due to some losses in my business. In jan. Month I recd. A call from your rajouri garden branch bank/collection agencies regarding the payments of the above card. In reply I said pls. Send the executive to collect the payment. A boy called "rahul" is in contact with me. Next day I recd. A call from the same office. This time a lady speaks to me & asked me whether I can pay the amount or not & she is using abuse language. She is also making a calls in my neighbours & using abuse language against them.
For that my neighbours lodge a complaint against your office contact no. I have also lodge a complaint against the nos. Of your rajouri office. Then I again recd. A call from rahul & he was using abuse language & I also use abuse language agt. Them. I cant remember the lady name. Then nobody comes & I deposit the minimum payment i. E rs.1100/-cash in janak puri branch agt. My credit card. This month again I recd. A call from same lady & I said that I m out of station, I will be back on saturday i. E. On 23.2.08 then u can call me on saturday & collect the payment. On saturday I recd. A call from that lady at appox.2.00 p. M. That whether I send the executive for collect the payment. In reply I said that mam yet I have not reach my home, you can send your executive on monday & collect the amount. After that she becomes angry & again using abuse language. After that I recd. A call from same office on 27.2.08 at appox.2.30 pm a called swati, I said mam right now I m driving pls. Call me after 15-20 minutes & collect the dues. She said ok. But that old lady again calls at my residence no. And she was shouting on my mother by using abuse language.
Today again I recd. Call from swati, she is talking in a very beautiful way with me regarding the dues. I said send ur executive & collect the dues & the collection boy already collect the dues.
I dont know how u people are mainting a good relation with the customers who are using abuse language agt. The customers. I also can use abuse language agt. That lady, but I cant.
Pls. Take neccassary action against rahul & that girl.
Pls. Do the needful or may u can loose the mkt.
I am an existing customer of the HDFC Bank, and my salary is credited in the same account. I had applied for a personal loan in January 2008, and they never followed up after collecting the papers. Everyday I would give them a call to confirm the status, and they would only say that it is being processed and the amount will be in my account within 7 days. Around January-end, they changed their response and said my file is rejected because my previous employment proof was rejected and declared as fake. I submitted the original documents to them for verification and validation, which are till date with them, and no calls from them.
They never gave me the file number, and said it is rejected. I called customer care, and they gave me the file number and arranged a call back. The representative who called me today was from Naraina branch (New Delhi) and said they cannot process the file because my file was originally submitted my Noida branch (Sector-62), and said I cannot apply for another loan for next 6 months...
What is it? Are these guys just making a fool of us or what? Who should we address such issues to? What was my fault in this whole scene? Of course I am in great need of money, and that is why I applied for this loan. Are these guys just playing with our emotions and need, or simply, with us? I wanted to escalate the issue to the higher authorities of the HDFC bank, but then... there are no contact details available, not even with the call center people... Is this what they call "Customer Service"?
I am totaly disappointed with HDFC bank service on my personal loan account pre closure. HDFC Bank informed me that I will get confirmation call on pre closure loan when I got call from bank to pre close the loan I have informed executive not to close my loan account but without informing me bank close my personal loan account.
I am repeatedly requesting bank not to pre close my loan account & my request number is [protected].
I have not got single revert from bank on this issue.
I had give a written application to HDFC Home Loan gurgaon on 12/Jan/2008 to discontinue my ECS from my bank and that the EMI would be deducted directly from my salary. HDFC has this tie up with my company.
Even after they deducted EMI from my salary on 4/feb/2008, they attempted ECS from my bank account which bounced due to insufficient funds and the bank charged Rs. 200/- on this.
HDFC Home Loan has no answer on this.
Whom do we complain now? Is there any authority who can take action?
The Credit card Manager
Ref : Application for Credit Card
I have applied for a Credit Card to your HDFC Roorkee branch, my a/c no is [protected].
I had provided all the required documents (copy of PAN card as photo identity proof, copy of Passport as address proof) as requested by the bank representative and was assured that I will get the SILVER card.
There was a phone call from HDFC bank for verification of my particulars but after that when I contacted the bank they said that my credit card is declined by the Chennai office, on asking for the reason for that they did not give any specific answer.
Therefore I request your good self, that on what reason my application for credit card is rejected.
Looking forward to an early response.
This the hdfc bank express loans located in rtc 'x' roads in hyderabad city, andhrapradesh in india
On of the company role employee designation is sales manager his name is radhamadhab misra
His emp code is r3315 and his behaviour on off role employees is totally very bad he used walgar language and without information he terminate the employees and he is not giving the salaries properly he is join recently and he is decided to terminate all the senior employees and recruit the new who his personal I have never seen this type of behaviour previous managers and iam disscuss the higher authority to this problem and no use please take action on him.
I am using a credit card of HDFC bank. Everything was going fine, but due to some reasons my card limit exceeded this month. I got a call from the number 011-[protected] (Rajouri Garden), that lady asked me for the payment, but i didn't receive any statement for last 4 months, so asked her to mail me the statement then after i will pay the amount. But then after she shouted and said ""payment to tera BAAP bhi karega" and "Do take ke aadmi" and many more. then after a person "Rahul Sharma" came on the line and did the same and favored her. I never expected this response from at least HDFC bank.
Is there anyone who can take the action...
I have 2 accounts with HDFC. I opened my first account in [protected] , G C AVENUE, KOLKATA. I went to...
Card no [protected]
1. The necessary tenets of my complaint are as follows:-
(A) the present statement of yours exercises an auto pay option from my savings bank acct which to the best of my knowledge has not been exercised by me. However i dropped a cheque on 21st dec– icici bank cheque no 350322 before the due date ie 22 dec 2007. The same has been debited from my acct on 26th dec 2007 (Proof enclosed in the form of icici bank e statement).
(B) as per your statement this cheque has not been recd by you in the first place.
2. I have been in view of the above been charged with an auto pay returned fee of rs 300 , a late fee of rs 300 as also the rs 776 amount which has already been debited from my acct. This amounts to a total of rs 1376 which is for no fault of mine. I wished to register a complaint for which i was not given a complaint number as your system does not have the capability to generate complaint nos.
3. In view of the aforesaid i want immediate redressal of the following:-
(A) crediting my account of rs 1376 for which i have been charged as also the interest charges ,finance charge, service tax and cess tax accruing on the amount.
(B) reversal of status of immediate to normal pay by date at the earliest.
(C) an unconditional apology for the incorrect debits made and undue harassment caused to a customer who has paid in full the amount due out of him failing which i will be forced to refer this matter to the banking ombudsman for due redress.
Myself akhil n. Gupta having a salaried account in hdfc bank.
I have received an letter dated on : - 18th dec 2007, from your bank stating that my salaried a/c has been suspended due to irregular payment of credit card.
Also you had mentioned that extent of & lsquo; hold on funds & lsquo;: - 9674 rs / - which I have to pay.
And within 7 days from the date you receive this notice failing which the balance outstanding on 02nd jan 2007 on your captioned card account or the balance available in your captioned hdfc bank a/c shall be debited.
Now note these points.
1. I had received this letter on 29th dec 2007 in the afternoon also I had the proof because your bank envelope has motioned the date on it which states:-29th dec 2007.
This means you are not ready to give the time.
So for your kind information, on 31st dec 2007 I have approached your ghatkopar branch where I had a discussion with a lady whose name was ms ritu.
Where she had called up at your & ldquo; chandivali branch” at andheri and I had an telephonic discussion with hdfc bank collection officer & ldquo; ms shruti”. She told me to bring whatever proof you had for your credit card in which I had problem in terms of & ldquo; late fees charges, payment debited to some other account & rdquo; four years back which where put up by hdfc bank in my statement. For this same thing I made atleast 20 - 25 phone calls to your customer service department but for no help, no one use to listen to me.
Ms shruti has given me the contact number and she had told me to call on 03rd jan 2008 and bring all the statement for that credit card.
So I request you to wait till 03rd jan 2008 and let me show her the entire document.
Please do not debit my account because my cheque for the mba fees and housing loan has been dishonoured I required money urgently.
2. Since four year’s hdfc bank is committing mistake as the letter which bank has forwarded to me mentioned the date as & ldquo; 02nd jan 2007 & ldquo; instead of & ldquo; 02nd jan 2008 & ldquo;
So you cannot debit the amount from my account as the date has been mentioned wrongly
In the letter.
If debited by your bank before 03rd jan 2008 then I promises you that I had got the number of government grievances cell for credit card division.
I am already prepared for the worst, just want your bank to be prepared for the same.
If possible, please reply this mail and give me the assurance that some one from hdfc bank is listening.
This was the mail that I had written to hdfc bank customer service on date:-01st jan 2008.
But not recived any reply from the bank till now. Also bank has debited the amount from my account.
So I request everybody who ever read this message and also who has an account with this bank to be carefull as hdfc bank doesn't care for there customer. And without intimation hdfc bank can do any thing as they wish to do.
I am using net banking facility with HDFC bank and without my knowledge there was a transaction and a lumpsum amout had been debited to someother account. i reporterd to the bank immediately and the response was very very worst. they dont care about my lose of money and their answer is not at all satisfying me. i did not get my money back and dont know when i would get it.
In the ### end of November, 2007, Collection Agency of HDFC Bank Credit Cards Divison, requested to pay Rs. 530/- towards the pending payment and they said they would deactivate the card and to mention in the letter that this payment is towards full and final settlement. Accordingly, I have issued a cheque and cut the card into 4 pieces and handed over to the Agency person for which they have issued a receipt.
Till date, various persons are calling me and harrassing me to make the payment.
I fail to understand their intention. While selling the cards they lure the customers and now they keep on harrassing.
I am Chandra Shekhar Dwivedi, a customer to HDFC bank who was honored HDFC gold Credit Card. I have been using it since last one year and was happy with the services.
From the last few months there have been some problems. Please read them:
I was using Hutch as the service provider for my mobile the no is: [protected]. Unfortunately at the very same day when I made the payment of my hutch phone through my HDFC Credit Card, I lost my mobile. I called up hutch Customer Service to stop the outgoing calls and tell the last few dialed numbers. As there was calls being frequently made by the caller on some nos. I thought I could track my mobile through those nos. However Hutch CS denied to provide me the call details. I said that if you will deny me only about my last dialed nos, I would deny paying you as to tell me this has been mentioned in our service agreement. Despite of that they denied. I called HDFC bank credit card CS who told me that the payment for the merchant is still not claimed and they can only stop the payment if the merchant would not claim them. I called up Hutch again requesting them to do so, but was advised that they would not be able to do that at their end which was perfectly sensible. I again called up Credit card CS and was advised to send a fax for the same. To get you all aware is that the people sitting at CS of HDFC are so ignorant that they themselves do not know how to help and assist CS. The communication went on till approximately 2 o clock in the night and I have to pay approximately 400 bugs to my colleague whose phone I was using for calls. Ultimately I was assured by the CS that the payment would not be credited to the merchant even if they will claim that.
However, one can never trust CS team of HDFC, and the same happened with me. It made me pitched off.
I booked an online reservation of IRCTC by my HDFC credit card. The passengers were my mother and my sister. They were traveling at night in a Sleeper Coach. My mother is a mental patient and my sister has been the acting guardian. I did not have time to go and see off them and since the ticket printed online was confirmed, I did not have enough to bother. The Ticket Checker while verification said that he can not validate the same due to some reason. Later on when my sister informed me from some one's mobile I was shocked and was helpless to do anything. I called up Station inquiry and they also were helpless. Then I called up CS of HDFC credit card to check the status of payment. I was advised that the payment was invoiced however the merchant has not claimed that. I asked them to stop their payment and explained them the whole incident. However they denied my request and said that they could not do it at their end and I need to contact IRCTC which was closed during those hours. The next day I contacted the IRCTC, they said they could not do anything as the reservation was past dated and the bank has paid them the amount. I could not claim the cancellation as well.
Problem III: Despite of all these chaos when the bank could actually have saved me from all those above chaos, I made my mind to repay the whole amount. I contacted CS for the repayments. As I had one disputed postings of a Mobile Purchase on my card Account, I got my card Blocked. I contacted CS to reissue my credit card and send me the bills also. I was told that it would get delivered within 15 days following the receipt a written request for the same. I gave the request and did not got the card. When I contacted CS to know about the status of reissue, I was told that it would not be possible for the bank to reissue the card till I do not clear my total outstanding. I humbly said that I have got funds available and would repay the card but I would require my card to live up my livelihood for the rest of the month. But the CS Executive was rude and firmly said that the bank would not address the request till the time they would not receive the payment. I said that if in case I would not get my card back then in that case I would not make any payments as I would be using my funds for my Higher Studies. I was advised that it would be my sole wish and she is not bothered for that. I asked to call up the supervisor on the call and was told that she would not be able to do that as well and disconnected the call.
Problem IV: I then went off on my leaves for my higher studies. After some time, I got a mail from Meenakshi Mehrotra from HDFC Bank regarding the payments on which I reverted the same day. I would definitely start banking with HDFC after I get back from my leaves. I do not have funds available now to repay the bank as I have already used that. After this, I was given some threatening calls by Mr. Vikram Rana who said that he is from the Legal Department of HDFC bank Rajauri. Apart from me he started giving calls to my family as well. My father was mentally assassinated by those calls. I have some clippings of those conversation which I would love to post if in case if continues. I contacted Bank n no of times, and they only apologized and kept promising for a call back since last 15 days. I got a call from Summit who said that there would definitely be some compensation after the verification. I am still waiting for a resolution and will definitely keep on updating the same.
US citizen and NRI have reported to share their Bank information with people in Spain claiming to Venture Capitalist and Angle Investors who register their own Banks to create thousands of Billions financial Fraud across the world. HDFC Bank from India is likely get involved in such Fraud transactions forcing Foreign Investors to withdraw their investments from HDFC.
HDFC Bank will lose its market Cap starting March end 2008. Due to their poor commitment and services to cnsumers, Grievance Redressal for Escalation of Complaint has registered highest number of complaints till date. Investors will take this opportunity to pool their funds into Nationalized Banks focusing on microbanking.
I had open saving account on 28/8/2007 but not yet received saving kit.
Not only I had contact branch goregaon (East) (Enquiry counter and also a branch manager mr. Manoj rane) and also email to hdfchelpdesk but there is no response from their side so what to do next? I had deposited rs.5200/-at the time of opening the account. Please help me.
Dear Sir / Madam,
I wish to bring to your notice that I am a credit card holder of HDFC Bank. I have not received my Credit Card Bill which was due on 15/11/2007. The last date of payment as confirmed by the Customer Service Agent is 05/12/2007.
I have called up the 24 hour service helpline (Mumbai) twice once on 24/11/2007 and on 30/11/2007.
On 24/11/2007 the agent confirmed that the original statement was sent to me on 16/11/2007 and that a duplicate bill would be sent to me.
On 30/11/2007 the agent re-confirmed that the original statement was sent to me on 16/11/2007 and that the duplicate bill request was processed. I request her to send the statement via email to me.
Till date I'm sorry to state that I have neither received my statement by courier nor by email.
I guess geniune customers are being penalized for negligence & delays of the Company. The Customer Service helpline set up for the customer is thoroughly useless and inefficient.
Request that an immediate action be taken else I will not be liable to pay any interest / late fees. If I donot receive my statement within the next 2 days, pl. discontue my credit card. I donot wish to follow up every time for the bill and waste my time.
A really irrate customer,
I have taken the auto loan for my car from hdfc bank, bangalore. Before processing the loan the executive mr. Ajith gave me the details about the loan. And he told me that I can go for the insurance policy if the car dealer is going to provide. Otherwise I have to go for bajaj allianze insurance. Before signing all the documents I told I would like to go for national insurance from the car dealer. Ajith told fine I will do the needful. By the time I asked the car dealer I would like to go for national insurance. I have already paid for the national insurance. They have done the proceedure and gave me the insurance copy (National insurance) on the day of delivery. After 2days, I met an accident and went for the claim through national insurance and its clearly done. Now the hdfc auto loan executive mr. Ajith and his team lead mr. Andrew are saying that you must go for bajaj allianze which is done without my knowledge. I haven't received any copy for the insurance from bajaj allianze till now. And I asked hdfc people to cancel the bajaj allianze insurance and they told me that its on road funding so you must go with bajaj alianze which I have never expected. Because hdfc gave the cheque to bajaj allianze for making this insurance without my knowledge. Then I discussed with the person mr. Divyaprakash from bajaj allianze to cancel the insurance and he told me that we tie-up with hdfc. So we cant cancel.
Now I cant cancel the national insurance which I have already claimed for my accident. I request you to take this as my personal request to cancel the bajaj allianze insurance and relieve me from this problem.
My auto car loan a/c no.[protected]
My mobile no. +91 [protected]
I had taken loan from hdfc a month back. I had asked them for a ecs deduction from my savings account with abn amro. However, the money was not deducted from my account and I was charged for bouncing of ecs by abn amro as hdfc guys have not sent them the mandate form. These hdfc guys have harrased me for the payment which I clearly stated that I will pay them as and when they wish but I wanted to know that what would be the status form next month. I mean whether they will come every month to me for the payments or they gonna clear the ecs thing. The call center uneducated associates call me everytime and only ask for the payment and when I ask them what when my problem would eb sorted they just respond that they will talk to their senior (Obviously no one) and get back to me. I am really fed up of these frequent calls and would never ever recommend anyone to get a loan from hdfc. They are a bunch of uneducated people working there in hdfc.
First complaint was made on 7. 11. 2007 regarding non sending of password.
Even after repeated requests I havent received the password and
excuses given were:
inability to regenerate password
Due to above reasons I have to per force contact my local broker to
apply for shares resulting in undue hassle for me.
Customer care phone numbers are absolutely non responsive.
I request to take prompt action regarding the same and my password be
sent to either the addrsses mentioned by me in the mail or the address
recorded by them.
In case of courier default please I be provided all the details.
References call id :- [protected],[protected],[protected]