HDFC bank / personal loan
I have a savings account (AC no. [protected] ) in HDFC Bank at Hitec city Branch, Madhapur, Hyderabad since last 26 months. I also have loan with the same bank. My track was very good as none of my cheques have bounced till date.
I recently applied for a personal loan of Rs.1, 60, 000 in my bank(loan ref no:[protected]) and was assured by the sales executive and his manager that i was eligible to get the loan (also they made me close an existing Staff loan which I had in my company to have the eligibility) and was asked to show the papers.The process has started and they found my track is also good, as CIBIL report was pretty decent enough and none of enquiries have failed. Then suddenly these people rejected my application without a valid reason explained to me.I was totally shocked by this unproffessional behaviour of this bank. When I asked the reason they are telling as I have another loan I cannot apply for this loan, if that is the case, the sales manager should have informed me well in advance, if not then the credit people have no right to stop my file as I am having eligibility and good track record they cannot reject my file just like that with out proper reason explained to the customer. Stragely the costumer care department is also does not answer our queries satisfactorily.
What is it? Are these guys just making a fool of us or what? Who should we address such issues to? What was my fault in this whole scene? Of course I am in great need of money, and that is why I applied for this loan. Are these guys just playing with our emotions and need, or simply, with us? I wanted to escalate the issue to the higher authorities of the HDFC bank, but then... there are no contact details available, not even with the customercare... Is this what they call "Customer Service"?
I want to know if the assurances that HDFC gives are just limited till their brochures.
I request the bank management to pay attention to this.
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