HDFC Bank
Reviews and Complaints

I have taken home loan from hdfc ltd. The loan payment schedule is post dated cheque - amount rs.2383/-. And the loan a/c no.[protected]. My banker name ubi - raniganj branch. The complain is that the cheque no.5585 (A/c payee to hdfc ltd. ) for dec'2009 emi has been cleared my bank (Ubi-raniganj) and the emi amount debited from my a/c on 21/12/2009. But hdfc claim that it was unpaid return and charge me extra for the month of dec'09. When I brought the fact to them one fellow name mr. Ayon from hdfc ltd. Told me that hdfc bank shows that the cheque is unpaid returned that's why hdfc ltd. Record shows that my dec'09 emi unpaid and the cheque (No.5585;ubi-raniganj) was dishonoured. Though it was false and not suported by the evidence of my banker's record. I have repeatedly brought this fact to the hdfc ltd. But in vain. Hope this complain might be fruitful if not further proceedings according the law would follow. Thank you.
Sikha roy.
[protected]@yahoo. com

I was using HDFC Credit Card And I have told them to Settlement for the same
and in my hdfc Bank account i have kept the amount of 25 k For my daughter's surgery she is nine months old and they have debited the amount of 25k without my knowledge please do need

Dear sir,

i barjesh sharma my employee code is(57041).i m working with hdfc bank ltd last 2 years as relationship officer in working capital department after 1 year department shift bme working capital to retail agri now my designation is rural development officer in samana branch.recently i resign my job some resons.my complaints is i ll hand over my resignation to my department cluster head on 29/12/09.but still i have no receiving in my resignation letter and nobody give me possitive response to further process.kindly provide me information what is the process of releaving and full and final settlement of provident fund amount and my pending 29 days salary.this is humble request to u kindly provide me information as soon as possible if any querry than call me.

Regards
Barjesh sharma
+[protected]

I have paid the bill of Rs.1183 purchase I made from Vishal Mega Mart Sec.14 Gurgaon with my HDFC Debit Card. The amount got deducted twice from my account. I sumitted the complaint regarding the same to the phone banking; complaint number: DEL151686 but to no avail. They say that the transaction was never credited to my account. The reference number and date of transaction are as follows:
01 Dec 2009 POS [protected] VISHAL RETAIL PV [protected] 02 Dec 2009 1183.00 46302.35
01 Dec 2009 POS [protected] VISHAL RETAIL PV [protected] 02 Dec 2009 1183.00 47485.35
even if now they say that the amount is not credited then I believe they need an eye check. When I asked the customer rep. to help me to get my money back she told me all she can do is file a complaint and gave me excuses and asked me to go to the Branch and fill a form or something. Its so disappointing that I have stopped using HDFC Debit card and planning to move my account to some other bank which can be more helpful.

Hi,
I'm Jayant Prem Self Employeed Indian resident, Looking for some details that are not being taken care by the consent dept. of HDFC Bank's Credit card Repeatedly Thrice...

I tried to tell them several times, due to some personal reasons i have to settle my account and tried to ask them statements of my HDFC Gold Credit Card # [protected] from 12th January 2008 (When the Account started to till Date).
Regarding the same i spoke to them twice but there was no response and the third time when i asked then they again told me "We are Sorry !, We don't have any request stating you requested for Statements, then suddenly they say Our System were Down.

Today Third time they Had taken this Request but i doubt they might charge unnecessary amount from me and are not doing any of my requested work properly, Please Help Me.

It is bring to your kind notice and information that I am the customer of your bank.I have been the member of your credit card services since past one and a half years and in october this year I found that 7650/- has been debited from my account of one policy which was imposed upon me without my consent & notice by your bank.

It will not be out of place to mention here that I have made several telephonic calls to your bank's call centers but no proper & satisfactory reply has been given by your banking authorities till now.

It is my humble request that the amount of Rs.7650/-is wrongly debited from my account Account no-[protected] should be credit immediately so that no inconveniences are caused both ways.Please.

Email :[protected]@rediff.com

Account no- [protected]
Name- Neha Wagh
Address- A-19 Gagan Enclave Rohta Road Meerut (U.P)
Phone No- [protected]

Dear Sir,
I am Dipmala Pal, holding credit card of HDFC Bank.Every month I pay the minimum amount.But this collection department of kasturba road branch, bangalore keep on calling and speaking so rude.As earlier also i told them that only once i can pay in the month as per my salary. these people force me to pay again and again, even they call to my parents and harrash them also.Please, do the needfull. I am getting calls from this number080-[protected]/[protected]/[protected].HDFC Bank People have forced me to take the Credit card as i was not interested and now they are telling if you are able to pay why u have taken the card.
Please, do the needfull. Kindly, inform them not to harrash my parents at least.Its A request.

Regards,
Dipmala Pal
[protected]

Dear Sir,
My name is Varun Agrawal. I was worked in HDFC Bank as a Senior Sales Officer and my emp code was CV11657 and i was resigned on 20th November, 2009. I wants to file a case against my Sales Manager for abusing with me.
My Sales Manager is Firoj Ali (F0103). He has abusing with the executives for achieving the target and told me that this is the sales department. i want to know from the HDFC Bank that can a senior abusing with the juniors to achieve the target.
I request you to plz mail me your reply as soon as possible. My email id is [protected]@yahoo.com

Regards
Varun Agrawal
[protected]

On 10.12.2009, at 13.27 hrs, I received a call from Ms Priya from HDFC from [protected] who asked me to make a minimum payment, immediately against a card issued to my brother and add on card my son, . I also came to know that my son has utilized the card, so my brother has refused to pay. I was also hold that the minimum amount paid by my son is being adjusted towards the late payment and interest and over limit charges.
Now, my concern is why an add on card is issued to a student, who is having no income without his father’s consent? Why thousand of rupees have been given to a student without any justification? He has misutilised the card and now is unable to repay. This card has ruined his life and he is not doing well in his studies and is under tremendous pressure and tension. My brother is also very serious and is suffering from Brain Tumor.
So, I offered for a reasonable settlement and in response I was stunned to hear from Ms Priya, who said, “ Jab okaat nahin the to credit card quon liya tha.” I have got a recording clip also which I would be mailing to media, if required.

Will the Bank educate its, employees to behave with its customers? Otherwise the bank’s image may be tarnished by its employees.

However, I still offer for a reasonable compromise/settlement.

Hi,

I had a credit card which is inactive now but I was paying the bank the mimimum amount as well everymonth. Earlier I wasn't able to as I had to quit the job and hence iw asn't able to pay the bank. Now, when I had the amount in my bank account (Savings) in the hdfc bank, the credit card department just kept my savings account on hold. I had money which I have to pay as I have some other obligation as well.
I would request to please update the amount to my savings account asap as I need my money back. I dont have any other account or the amount so that I can take out my daily expenses and i' can pay that to the bank as well from that accoutn only.

Dear Sir/Madam,
I am Attaching the Trailmail which is self Explainatory, Now HDFC people are Not Responding to My Communications Please help me.

Trailmail:-

Dear Manoj,
I am regreet to write you that your Company has deducted the Processing Fees amounting Rs.9384/- through cheque No;-006675 Dated 07/07/09 without giving any intimation to me which I have asked you people to follow, As on date Neither I havn't Received Letter of Offer containing broad terms and conditions Which you had Promised in the trail mail Nor I havn't given any confirmation whether I want to Accept your terms and coditions on this offer or Not so How can you Deduct the Processing fee? and for What you have deducted the processing fees when I havn't confirmend my acceptence of your Terms and conditions for your Proposal ?
In My View it's a Sheer cheating and violation of Rules which is not at all tolerable,
I want my money back in a weeks time or Be ready for the Consequenuences.

With Thanks & Regard’s
Deepak Kanade
MANAGER-AGENCY TRAINING
METLIFE INDIA INSURANCE CO.LTD
BHOPAL (M.P)
MOBILE :-+[protected]

“Don't be afraid of opposition. Remember, a kite rises against & not with the wind.”
:-by Hamilton Mabie

----- Forwarded Message -----
From: deepak kanade
To: [protected]@hdfc.com
Cc: [protected]@hdfcindia.com
Sent: Thu, 30 Jul 2009 12:04:00 +0530 (IST)
Subject: Re: HDFC LOAN APPROVAL - File No: [protected]

Dear Manoj,
Thank you for your co-operation, I request you to please give a weeks time to take my decesion until than request you to Please Hold my Cheque of Processing fees as my Salary gets credited in my A/C by 01st of every Month also request you to Please Inform me Before Placing my Cheque of processing fees to avoid any inconvenience.
With Thanks & Regards
Deepak Kanade
Manager-Agency Training
Metlife India Insurance Co.Ltd
Bhopal(M.P)
----- Original Message -----
From: [protected]@hdfc.com
To: deepak 3949
Cc: [protected]@hdfcindia.com
Sent: Tue, 28 Jul 2009 18:26:00 +0530 (IST)
Subject: HDFC LOAN APPROVAL - File No: [protected]

Dear MR KANADE DEEPAK,

It is a pleasure to have you as our valued customer.

We are happy to inform you that your application has been approved in principle for an amount of Rs.1700000.

A Letter of Offer containing broad terms and conditions is being sent to you.

Kindly contact us for early completion of formalities relating to disbursement.

May we inform you that the necessary documents are to be submitted by you directly to HDFC.

We look forward to hearing from you.

Yours faithfully,

MANOJ NAIR
__________________________________________
HDFC - Customer Care
BHOPAL : 5273330
www.hdfc.com

--
With Thanks & Regard’s
Deepak Kanade
MANAGER-AGENCY TRAINING
METLIFE INDIA INSURANCE CO.LTD
BHOPAL (M.P)
MOBILE :-+[protected]

“Don't be afraid of opposition. Remember, a kite rises against & not with the wind.”
:-by Hamilton Mabie

--
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I have called one customer care executive for credit card details, she has been very rude in replying back to my queries & was using bad language. Her Name is Rupali, she is from Pune customer care centre for credit cards, i told her i want to give complaint to your manager she refused saying this is a non transfereale line, i asked her to provide with number where i can esclate she refused to provide me that even, i asked her to give me her full name & address of the office where she is situated at, she refused to provide me details about that even saying its against our policy, however i know it well that i have full right to know full name of the person whom i am dealing with. She was shouting at me forno good reason.

I hope company doesnot teach her all this.

I am very disappointed with the attitude of your customer service representative, i want this issue to be escalated otherwise i am going to take further action into it. I hope company takes some action, give employees atleast training to deal with their customers.

Regrads,
Madhulika

Hi myself sukhdeep kaur is having account with hdfc bank at sector 17, chandigarh. I had visited many times to hdfc bank for a new atm/debit card as my atm was lost. I had also made calls to the customer care also and they guided me to go to the nearest branch for atm. I visited many times at sector 8c chandigarh b ut everytime was not guided or attended properly.

Today, I am very dispressed and tensed due to the odd behaviour and misguided language used & abusive talk done to the employee at sector 8, chandigarh. I am totally confused that how can a bank employee of hdfc bank can talk in a rude way. You are requested to kindly take serious action against the person who is sitting on the counter no 1 at sector 8 branch at 3: pm.

If you people will not take action against this guy I would be further going to the local police station for harrasing a lady in the bank.

Sukhdeep kaur
[protected]

HDFC bank does not have proper channel for registering customer complaints. I have a gold credit card and wish to call up I end up wasting my time on IVR. There is no e-mail id provided on the bank's website or anywhere else.

i have got a call from hdfc cc collection agent sitting at wilson house, andheri east, her name was priya joshi, she said pay minimum due and cum for settlement at wilson house . after paying minimum due at my nearest branch..i tried to call her..she didnt reply...after some time somone answered my call saying she attempted suicide in the afternoon. .the mobile nos from which i got a call were as follows...

[protected]
[protected]
[protected]

i can prove this by showing sms sent by her ..

when i visited wilson house, some guy called mishra said she is out office., and she will call me...

i can uderstand hdfc team trying to fool customers.

so guys dont trust this people, if you need to settle credit card account, visit court or wait for there legal notice or take communication in writing.

My loan file processing was done by the relationship officer, Mr. Ankur Srivastava who apparently works in team of Mr. Asheesh Tewari Manager Corporate Sales but I regret I have a complaint against him.

Mr.Ankur of HDFC Sales Noida branch promised the discount of Rs.1244/- but I actually receieved discount of Rs.800 only.

Though this is such a small amount in front of the loan amount itself but this is not about the money this is about decieving clients and showing incompentent of meeting his commitments. On one hand, HDFC promises to build relationship and on the other hand does not stick to the commitments made to the clients.

How do you expect the clients to deepen the relationship or forward or recommend someone for loan or any other product of HDFC?

This is an example, since Mr. Ankur represents HDFC sales among clients, where HDFC has failed to stick to the commitment.

I have been mentally harassed by hdfc bank for a credit card for which I have already paid them a sum of rs 45000/-. Now they are asking for more money of rs 20000/-. They have already taken rs 4700 / - from my bank account without my permission. Please help [protected]

Hdfc Sales Person Mr Inderjeet ([protected]) offered me some attractive gift on personal from HDFC. When he came to receive my documents he told me that he will provide me a gift after my loan will be disbursed after that i have given my document for processing.

Now loan amount have been disbursed but he is not ready to provide any gift even he is not picking my phone.

just wanted to share this so that other customer should not cheated like me.

in-hdfc-bank-i-had-my-salary-account-and-i-also-used-a-hdfc-credit-card-also-but-i-had-not-pay-the-credit-card-bill-bcoz-due-to-some-heavy-charges---e.g.service-tax, vat, fine, late.fees.miosc-credit-chrage---etc...

bcoz-my-salary-account-is.in.this.hdfc-bank-so-bank-is-deduct-the-amount-wiyhout-give-anyfurther-details-or-notice-to-me-or-my-company-(vodafone)also-two-times--credit-my-salary-adjust-in-credit-card-billl...
now-i-m-settle-all-of-pending-in-credits-card-and-also-cancelled-my-credit-card-now...
but-when-i-m-using-my-salary-account-and-submit-the-amount-again-bank-is-deduct-some-rs1.50paise(only1.5rs)without-any-further-details.(.i-had-submited-my-telephone-no-also-as-starting-open-the-account..)
when-i-was-give-the-chk-the-bank-is-again-charged-me-rs350-chq-bouncing-charges...i-donot-know-how-it-possible--i-submit-my-bal-and-give-that-similar-amnt-chk-how-it-possible

Hi
I bought the SBI shares on 23/10/2009 at approximately 1030am. I telephoned to 080-[protected]. Token number issued: 1322. The shares bought by your person is at the rate of Rs.2379/-, but the day graph of SBI shares indicates the rate per share at 1030am was about 2340/- approximately. Why did the customer-on-line bought my shares at the highest trading value of the day.
Thanks
Sondur Lakshmipathi
email: [protected]@hotmail.com
[protected]