Hamilton Beach Brands
Reviews and Complaints

Ok so i recently purchased 2 items for the kitchen, an electric frying fan and a blender both from hamilton beach first time owning hamilton beach products, the blender went first after the first time use saying how it could blend through ice easily and started smoking and blew the motor trying to blend some peaches and strawberries .. it was unfortunate i was only able to replace the product not get something else entirely .. next was the electric frying pan which broke in 3 places before i even started cooking the grease catcher snapped off and other pieces which i could care less to try and fix at this point ... were not dealing with faberges eggs .. cook wear should be somewhat durable hamilton beach products clearly aren't

I received a Hamilton Beach Slow Cooker as a gift. When I used it for the first time, I was unable to use the temperature probe feature because the probe connector into the cooker was missing. I called customer service. Even though this was a brand new, never used item, they still want me to pay $9.99 to send a replacement cooker. When a product is broken right out of the box, I would expect a company to send a fully functioning new replacement and not expect the customer to pay more. I also am required
to cut off the end of the broken cooker's electric cord and send it back to them at my expense.

I originally contacted this company to determine how I could get a replacement power cord for my percolator because it was intermittently turning itself off in the course of use.

>>>Message: The cord on this product appears to be shorting out. Keeps throwing the GFI in my kitchen and won't sustain constant perc without "wiggling" it. I purchased this from K Mart only about 1-2 years ago but would think the cord would have lasted longer than that. Please check warranty status...if not under warranty, where do I get a new cord?>For safety reasons we are offering to replace your unit. We are unable to determine if the cord or the unit is causing the short.In order to assist you with your claim, please unplug your appliance and cut the electrical cord off where it comes out of the machine. After you have cut the cord off you then cut the plug off the end of the cord. Send the plug along with your name, address, $19.95 check/money order for shipping & handling fee and your consumer number (1333958) to the below address: Hamilton Beach 360 Page Road

Washington, NC 27889. Once we receive all the above information, you should expect your new appliance to arrive within 15 business days. We also ask that you discard your old appliance after your new appliance arrives.

Thank you for contacting Hamilton Beach Brands and please let us know if there is anything else we can assist you with.

Michelle, Consumer Affairs >So, what do you suggest I do for three weeks while this is taking place? I don't want to be without my percolator for that long I get VERY cranky without my morning cuppa! Isn't there a coupon you can send for replacement value? I love that you are offering to help...and cannot afford a new unit right now with no job. Since I only paid about $38 for the new unit, and it will cost me $20 plus shipping for the cord, this is really not a "replacement" offer...you are asking me to pay for a new unit AND wait almost 3 weeks for it! Not such a "deal", in my opinion. If the unit doesn't last more than a couple of years, I will be in the same position again down the road. Don't want to have paid TWICE for the same situation. Please re-evaluate your offer? Thank you!>Dear Lisa You can call [protected] to put the shipping and handling on a debit or credit card. Once we get the fee we will ship the replacement unit out to you. After you receive the replacement unit please send the plug as previously requested. Thank you for contacting Hamilton Beach. Catherine

Consumer Affairs.

An entire, new unit, cord and all, can be had for under $40. By the time I pay the $19.95 and the shipping to return the cord AND include the 15 day wait for a replacement once I cut up my cord, I could go to a local store and purchase a new replacement. I have informed them I will do just that AND I would be sending my complaint to every publicly viewed site so people can make an informed decision whether to purchase Hamilton Beach products, based on their lack of support.

I would have preferred a $20 coupon toward a new unit I can get right away, without the down time but they just dusted right over my suggestion as though I never posed the question.

The first time I used my new Hamilton Beach blender it blew up. The blender started releasing black smoke from it, before I could shut it off and unplug it; it made this loud noice. My children started screaming and ran into the living room. That was the end of the blender and the end of my children ever wanting to make a milk shake again. I had to take the blender outside, my house still stunk the next day of the smoke. It was a Wave Station Express Dispensing Blender (Black; model #54615)

Kmart has no permanent cone type filters for Hamilton Beach digital 12 Cup Coffeemaker that they sell there. They have the paper cone type filters, but you have to use 2 filters otherwise they break open at the bottom and the coffee block the bottom and the water doesn't come out of the filter section, it just sits in the cone area. The only way I could get it out was ti strain it.

[protected]

will not complete brewing cycle unless I turn machine on and off several times. This is my 2nd coffee pot since june. If I cannot return this product without a reciept I will never buy from Hamilton Beach again.

Hamilton Beach 47665 BrewStation Plus 12-Cup Automatic Drip Coffeemaker

I recentlly purchased a hamilton beach coffee maker from walmart. After 7 months the coffee make broke due to material failer. Was guaranted for a year. Called Walmart and they said the time frame for them had expired and I needed to call the company. I called the company and they said they would not warrantee it either and that if I sent them moneyh they would send new part. No where in the warranty does it say anything about specific parts not being warrented. They said too bad and would not do anything. Total ripoff! do not buy Hamilton beach Products.

We got one of these Brewmasters and we really love it. The idea that you dont have to fool around with a glass carafe is nice. However, we have noticed that the coffee seems to taste plasticky..when the coffee brews, it sits in a plastic bucket until its dispensed. I do not know if thats the reason coffee tastes funny, or if it picks up the plastic taste from the container the water is poured in to...we use bagged coffee, so its not picking up taste from a plastic can...we are just so disappointed with this, as the coffee maker is really cool. We do keep our coffeemaker clean and our water is not hard. Has anyone else had this issue?