The most trusted and popular consumer complaints website
Explore your opportunities! Create an account or Sign In

Greyhound / lost luggage!

1 TX, United States Review updated:
Contact information:

Ok well lets start of saying that greyhound is not helpful with what they do they lose your personal items such as luggage and then give you the run around to get it back... well i came from tampa fl back to texas where i live from the holidays get to my destination and my bags were no where to be found and then i went inside of the station and the agent with vtc valley transit couch says to me its not my problem drive back to houston and gave me a form which he was suppose to file and didn't so know i have no clothes no laptop and i have to drive a whole hour to Houston to try to get something done i am frustrated pissed off and more than all disgusted of the whole situation...

Sort by: UpDate | Rating


  • Em
      3rd of May, 2008
    0 Votes

    Service in Memphis is horrible. The ticket employees are rude, rolling their eyes, sarcastic not helpful at all. One positive point. The ticket employees in Columbus, Oh were friendly nice and helpful.

  • Ji
      20th of May, 2008
    0 Votes

    After a 4 day horrible experience, lost luggage, stolen wallet, and a week of frustrating dealings with Greyhound, I'm putting out a Call to Action against Greyhound. Please read below for more information:

    It's time Greyhound was held accountable, so I'm putting this action together to get everyone who has ever had trouble with Greyhound's bus system to call and complain about their operating procedures, lack of customer service, amount of lost baggage, and anything else you can think of that you, or anyone you may know, want to address with Greyhound Lines, Inc.

    Action Dates: June 23 through 27, 2008
    Action Time: 8:00 am to 5:00 pm Central Standard Time (so adjust the times for your time zone.)

    I believe if you can post this information in your Blog, on Message Boards, on Forums, or email it to your friends. If everyone then calls, sends letters, creates picket lines outside your local Greyhound station, faxes Greyhound and Laidlaw on June 23 through the 27th, perhaps they will understand just how unhappy everyone is with their bus service. Also, please consider finding and taking another bus service. If you know of a bus service, please list it so others can learn about them. I've listed one below, after all the other information.

    Unpublished location of Greyhound's Corporate Offices:
    Greyhound Lines, Inc.
    Criag Lentzsch, CEO
    15110 Dallas Pkwy
    Dallas, TX 75248-4635

    Do NOT call the listed phone numbers for Greyhound (214-849-8218 is given but only reaches a voice system and it's almost impossible to reach a live person on the 800-231-2222 official Greyhound number.), instead reach a live person by calling any of these unpublished numbers:

    Operator with Executive Office: 214-849-8219
    Bryan: 214-849-8217
    Ursala: 214-849-8215
    Safety Dept: 214-849-8214
    Claudette: 214-849-8213
    Jennell: 214-849-8211

    These are the numbers that I was able to reach people, however, you can try to reach other live people by dialing 214-849-82XX (put any number in for the XX)

    The Parent Company (the company that owns Greyhound) for Greyhound is:
    Laidlaw Inc.
    55 Shulman Boulevard, Suite 400
    Naperville, IL 60563
    Phone: 630-848-3000
    Fax: 630-579-6438

    Other Bus Services:
    Trailways services some areas, so please see this website to see if they service the areas you are traveling:

    Another great website to find bus services:

Post your comment