Andhra Pradesh State Road Transport Corporation [APSRTC]
reviews and complaints

1- buses are not in a good position, damaged busses are providing to this route.

2- yesterday evening there is a bus which the bus will came to eenadu at the time of exact 5 pm but the driver will not stop the bus and the conductor simply sit and seeing but he didn't told to stop the bus how stupid people they are

3- buses are not coming time to time.

4- suddenly buses are not coming, there are so many students and job holders who will travel from valluru,vallurupalem to vijayawada atleast the depot manager will give information to drivers before one day and they will informed to us.

16/08/2023

Tirupati bus stand

PNR no is [protected]

Bus service number is 5602

Complaint is about on bus driver

I have book a bus ticket seat no is 28 I'm female and 27 seat is sitting a male then I go and ask driver he say what I do now go and ask apsrtc head I tell please check once it's not technical error again he talk rudely I ask just check your booking chart he did not check talking rudely only after that we only take and check chart 27 seat no name is female name but that guy is seated on that seat after all this he done a mistake after that you first get down the bus on shout on me I'm is the seat no 28 female I'm she's cousin

సార్,

చిత్తూర్ డిపో బస్సు నెంబర్ AP03Z0160

ఈపాస్ నెంబర్ [protected]

కర్నూల్ నందు డేట్ 31-07-2023 న

6:00 PM టైం కి నంద్యాల కి బస్సు ఎక్కాను.

కండక్టర్ మనుషులను తీసేసినట్లు మాట్లాడాడు నాతో.

ఇతనిని విచారించి పాసెంజర్లు తో ఎలా బిహేవ్ చేయాలో ట్రింగ్ ఇవ్వవలసింది.

యెన్ కృష్ణ మూర్తి [protected] నంద్యాల

Sir,

Sri S N Rao, Driver of Service No:3424 behaved very rudely to the passengers of seat Nos 11,12,13&14 on 22.07.2023 while boarding at PALAKOLLU Bus stand.

While placing the luggage in dicky, the driver says that placing of luggage in dicky is solely the duty of passenger and he is only a driver and he has no responsibility as he was not provided with a helper or a conductor eather.

Hence I request the DM of RTC BMV to either to provide a helper to the drivers of long distance running Buses or instruct drivers to behave properly. I further request concerned authority to take proper action against misbehavior of Driver in this regard.

D RAVINDRA KUMAR

[protected]

Respected sir,

The ordinary buses from sri kalahasti to tirupati or tirupati to srikalahasti is not in proper way. many of the students and employees are suffering from moving their work places or colleges. some times 2 or 3 more hours take to climb the bus. so please take immediate action on sri kalahasti depo transport

Thanking you sir,

Yours sincierly,

P. bharath kumar.

Service 5626

Srikalahasti to Bangalore 8July 2023 Reserved tickets(3,4)

Boarding point was Srikalahasti bypass at 9.30pm

We received no call till 9:50pm, the link apsrtc provides for live tracking never works(did not work this time either). The helpline number connected after trying for around 20 mins. Despite all this, the bus did not stop at the boarding point. I had to wave my hand behind the bus which the driver just happened to see luckily. What kind of negligence is this... We were two women waiting at that time at night and the bus did not even stop at the given boarding point after reservation. This is serious. We would have been scared if the driver did not see me waving and if we missed the bus.

My package was booked on Ponnur 26-05-2023 at 16;58. still it has not reached Ongole 100 KM.
I complained yesterday and today also But no one respond against complaint
Complaint NO is 202108
Tracking No: [protected]
Origin : PONNUR
Destination: ONGOLE
Sender Details
Name: ANUSAYAMMA
Address: PNR
TRACKING HISTORY
S.No Date & Time TransactionBy Status Location / Remarks
1 [protected]:34 PNR_SSP1 Intransit Intransit From PONNUR TO ONGOLE
2 [protected]:58 PNR_SSP1 Booked Booked at PONNUR
Thanks,
Rajeswararao sudunagunta
[protected]@apsrtc.ap.gov.in

Apsrtc Pileru depot, pincode - 517214

Chittoor dt ,Andhrapradesh ,

Apsrtc pileru depot buses are running in SOMALA to KALAKADA .IN this root of buses WOMEN conductors are behaving rudely and carelesslly with passengers .THIS is happening everyday.Passengers are fear to travel in

THIS root.

Please take an action on that women conductors ,who are behaving Rudly.

Today ie., On 13th Feb 2023, between 8:25-8:40am two buses didn't stop at Poranki busstop ( Vijaya digital).

One is Vijayawada - Managalapuram and other is Vijayawada - Kaikaluru, both are pallevelugu buses. Kaikaluru bus has no passenger rush, but the driver doesn't care to stop the bus.

I wanted to raise the complaint against both the drives, as why they didn't stop the bus at bustop.

Morning is a rush hour and everyone wants to go to their office/college/school and other works...

This is sheer negligence from both the drivers side.

I hope APSRTC authorities take a strict action against them and let help the passengers to avail the bus services.

Hey, I am a citizen of andhra pradesh. For a journey I had to travel in bus with my family. So, I decided to buy tickets online in red bus app I travelled in apsrtc bus. On august 12-2022. Bus service number 3096. From srikakulam to amalapuram. Everything was alright until now as from no on problems started. They the apsrtc bus employees called us and informed that the which has to pick up us in the bus stop is damaged on the way to the bus stop due to an unexpected accident. After coming to know this everyone was surprised but the thing which caused issue is that. After knowing this we arranged another bus for us. But the conductor of another bus asked us to pay for the bus tickets. Even though we informed him that we are already payed for it online. As he demanded as to pay, and this led to a chaos and the conductor said that we would be refunded the money payed online. We to believed him but we realized that the money is not getting refunded although we called the apsrtc department several times but they ignored our complaint and we tried soo much, but they not even responded and cared. We should be refunded our money back. This is a huge mistake in andhra government and apsrtc faculty. Ticket number tr9861929158. Pnr number [protected]. Seat number 13,14,18. Money to be refunded is rupees 2,028 two thousand twenty eight rupees. My contact number [protected] email [protected]@gmail.com

I have a reservation of bus from Vijayawada to podili on 8-october-2022, 11:55PM. The bus arrived at 01:05AM on 9-october-2022. I tried calling to bus driver more than 10 times. He won’t lifted the call. After arrival I asked him “why are you late”. He is very rude on me and replied as “You have to wait, this is APSRTC we don’t want to reply you. Yes I am late, our tracking won’t work, we don’t lift your calls. Do what alecer you want”. These are his reply’s on me. Let me know the result of this complaint asap. I am providing my ticket details below for reference.

Upcoming Journey Details🚍

Dear Thirupathi, you have an upcoming journey today from *Vijayawada* to *Podili* at *08/10/2022 11:55 PM* with *APSRTC*.

*Boarding Point*- PANDIT NEHRU BUS STATION, VIJAYAWADA [protected]

*Ticket No*- TRB466727969

*PNR No*- GS#[protected]#5264#35

*Service No*- 2887

For more information about your trip, check -

You can also download your E-Ticket PDF here: https://b.redbus.com/6q1vcqm

As a safety precautionary measure against COVID-19, it is advised that you carry your own pillows, blankets, masks and sanitizer for the trip.

We wish you a comfortable and safe journey.

You can *track the bus* by clicking on below button 👇

(Tracking link will be enabled 1 hour before the journey)

Hi Team,

This is regarding the negligence of Bus Driver and Conductor AP39TF2258 while taking U turn at Guntur bus stand. The incident happened on 3rd Oct 2022 around 9.00 AM. We are on our way to Guntur in Hyundai Aura Car of TS16FC1502 number plate which was at signal and we stopped the car due to red signal. The bus driver while taking U turn dashed our car on left side. This was noticed by the traffic police man and he indicated the driver by tapping the bus to stop. With that the driver applied sudden break so the bus has damaged our car on left head light and bannet as well. We have tried to report about this accident in near by police station but they are not ready to take the compliant as they say that the mistake is on our side. Please check the cctv footage so that you will find out who is responsible for this accident.

Could you please take necessary action on the bus driver and conductor for all the negligence in driving and dashing the car which was at signal. As this incident happened at signal which will be under surveillance. So we would request you to check the cctv footage to know the details of incident. I would like to bring these type of incidents to your notice so that we can get the footage in order to claim for insurance and get the car repaired. In the process of claiming car insurance the service provider needs the details of accident photos and videos. They also need the FIR filed against the person either APSRTC bus driver or our driver who were responsible for such massive damage occured to our car.

I will attach the bus number plate for your reference.

I have sent my car to Hyundai service centre for estimating the repair cost. Once I get the estimation for car repair I will also attach my car photos for your reference.

Please look into the issue as early as possible and punish the person after checking the cctv footage of Guntur bus stand signal.

Kindly do the needful.

Thanks,

VIJAYA LAKSHMI JADA

Telangana

Hi I am taking my daughter from school to my home to Madhurawada i am driving my 2 wheeler on the edge of the white line one APSRTC bus driver blowed a big horn as I am on the left I am going slowly he than over taken me and showing hands and uttering some words, my complaint is If I am driving my vehicle on the left side slowly if he comes in such a rash way If I got panic and slipped on the road who will be responsible. Please take some action on behalf of public interest. Incident time nearly 2:20 in between zoo to Stadium bus no.AP11Z6488

Sir I'm a Student from banagaanapalle mandal. I'm applied for buspass from nandavaram to Nandyal. There is route mistake in it printed Nandyal to nandavaram. conductor asked me to buy a ticket he said this pass is not transferable. So I contacted STA sir in banagaanapalle depot for a sign on busspass. I requested him more than 15 minutes. He's not help me... I'm so worried about this. I'm from poor family please help me 🥺

I planned travelling from nellore to chittoor. The bus with service number 3758 haa service to chittoor but still the driver said that it wont go to chittor and teller at me like anything. Still I prefereed same bus as there are no orher services. He gave me ticket to tpt saying that there are reservations. When I asked him about vacancies in tpt. He shouted me infront of all passangers ilusing abusive language. Is this how apsrtc treat travellors. U say us to use your services and have safe rides and you abuse people just for asking information. Before recruiting drivers teach them how to behave with people. I travelled on 29-05-22;1:10pm;service no-3758. Hope u read this and teach him how to behave. Thank you

i booked ticket from Hyd-kakinada(Night Rider Bus) on 21-may-2022 at miyapur stop. I didn't get notification from apsrtc at that time so i was waiting at chandanager stop. Previously when i travelled in vennala bus (APSRTC vehicle) the driver called me before 3 stops they are very good and polite. As i was waiting at chandanagar the driver dont stop the vehicle, these days they are not sharing their numbers in ticket notifications they only share service numbers. Finally i was chased and reached miyapur stop i just ask why didnt call me even in last stop in a very slow voice, But he was shouting he didnt even give respect to me we have so many passengers at this stop why i need to call you..This is ur problem u booked for miyapur but why you are waiting at chandanagr he was dealing very rash and scolded with very bold voice.

Sir, this is to inform you that the driver on the bus AP31Z0374 on 23 April 2022 at around 5:50pm crashed my car and he gave very irresponsible answer. Moreover he was rude on ladies as well. Please take disciplinary action on him

Thanks

Deva

[protected]

Date: 14th Feb 2022

Ticket no: [protected]

I have booked a ticket from Rajahmundry(Kotipalli bus stand) to Hyderabad for 14th Feb 2022. The driver didn't pick us up at the designated location. We have called him multiple times he didn't pick up the call when the bus is in Rajahmundry. He only picked it up in kovvuru and said he called us but we didn't pick it up which is not correct and left us without any information. please refund the booking amount. Hoping for the resolution ASAP

I booked a bus from NAD-X road to Tuni having service number 3456 and bus number is AP31Z0305. its original time is 3:45pm at NAD-X road..but it comes to NAD at 6:00pm. When I call to customer service helpline number for 5times they gave a driver number and I call to driver and driver gave an false information about places. After I enter into the bus the bus driver is talking rudely like go and talk to higer officials . So waste bus it is