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Greyhound Lines / member of staff

1 Detroit,Minnesota, United States

Dear Sir or madam, we have travelled extensively in the USA and Canada over the past 20 years and this year was the first time we had used Greyhound to get around. We travelled on three Greyhound coaches and thought the coach experience was excellent. However the terminal experience was less so. When we arrived at Detroit we were met by the rudest and unhelpful individual we have ever met in a customer service role. His name was Corn and his attitude and reluctance to help us reduced my wife to tears. However we came across the manager (we think) who couldn't be more helpful (old guy, grey hair). You really need to send "Corn" for some customer training and praise your other employee for his helpfulness, many thanks Ian Wood

Oct 9, 2018

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