Greyhound Lines’s earns a 1.4-star rating from 1 reviews and 622 complaints, showing that the majority of passengers are dissatisfied with travel experience.
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lost luggage
I hate greyhound bus company. I purchased a ticket to travel from Reno NV to Las Vegas NV but I had decided not to leave on that trip until the following week. So I called Greyhound in Reno NV and asked them not to ship my bags off to Las Vegas (they were holding them in the back room for me because I arrived early) and I will come pick them up the following day. So when I got there the next day they told me that they had shipped them off WTF. They are idiots because I had two luggage's one was tagged and the carry on wasn't. Therefore my carry on was put on a bus without a tag so now it's lost and only God knows where it could be. My other suit case that was tagged was located in Las Vegas. I asked one of the csr if they could send it back for me. She was a ### and very rude and I know she couldn't stand her job because she wasn't to pleasant about moving her lazy ### from behind her desk to go look for a bag. She ended up finding my bag and she said she would ship it back to Reno for me. We'll I talked to her on Dec 18Th and it is now Dec 27Th and I still don't have either one of my bags. I have filled out every form they told me to which was the tracer, and the complaint form. I am pissed off because all my clothes that I owned was in both of those bags and the only clothing I have is the ones on my back. Greyhound now tells me that I have to wait 90 days for it to show up and I have no idea what they will do next which I would assume NOTHING. I would never recommend this horrible company to anybody and if you do ride the bus I would stay be very aware of my luggage being put on ans taken off the bus so you wont have to go through any trouble with this company. Right now I can't do anything about this because of their stupid 90 day rule but if they don't do anything about this I will sue them and that is a promise. GREYHOUND SUCKS! THEY SHOULD BE PUT OUT OF BUSINESS ASAP
The complaint has been investigated and resolved to the customer’s satisfaction.
refund unuse ticket
I purchased a ticket on line for my mother, later that day she told me she would not be able to use the ticket I called Greyhound back the same day about an hour apart. I was told that I would only get the ticket amount refunded but not the 18.00 that was considered as a gift fee what the heck ! anyway she said she would credit my card back. 2 weeks later while reviewing my credit card statement I noticed that I was not credited for the refund. I think this was done on purpose because I told the agent that this procedure of not refunding a gift fee was wrong and ripping people off, and I said I will never EVER purchase a ticekt from Grey hound again. So instead of dealing with them again I called my credit card company and had them to a charge back. Just a warning to be carfeful if you plan to take Greyhound I would not recomend it, this says a lot about a company and to me that means stay away.
rudeness, lack of responsibility
On 11/08/08, my son and I took my mother to the greyhound station in St. Louis, Mo. to catch a bus to Chyenne, Wy. We had called in advance for assistance for her as told to do.
After getting to the station, she was told by one gentleman to follow him so she could get on the bus, however there was no one to carry her baggage so my son and I carried her bags out to the bus. Once we got there another man started screaming at us and wanted to see our tickets. We told him we were just carrying her bags out since her assistance that was supposed to be provided wasn't there.
He continued to scream at us and talk to us like we were trash, so I told him I wanted his name so I could report him. At this time he got in my face and said "did you say you was gonna hit me" I told him again that I was gonna report him. He told me he was the bus driver but wouldn't give me his name. At that time my son and I walked away to find someone in charge and he came running up on my son yelling what you gonna do, you wanna do something.
I reported the incident and of course nothing was done.
Once the bus got to Denver, my mothers bus didn't make her connection and then the next bus to Chyenne broke down causing her to be over 12 later than her scheduled arrival time.
Then to top it all off, they lost her luggage and it still hasn't been found at the time of this writing (11/19/08).
I would like to know how Greyhound can still manage to exist with all the internal problems they seem to have and why would anyone want to subject themselves to this kind of treatment?
Irate bus drivers, which could lead to road rage...do we really want this type of person sitting behind the wheel of a bus? Bus terminal personnel that obviously would rather be doing something else rather than helping the people that are using their service to travel. Not to mention that airline tickets are almost half the cost of bus tickets and they get you there at the time they say.
My mother has traveled on the bus several times but this will be her last time, and I hope anyone that reads this will reconsider traveling by greyhound in the future.
Greyhound bus lines is by far the worst mode of transportation I have ever seen.
It'a all very true. I have taken them many times and on long trips. I have never ran across some rude people in my life. With my budget it is cheaper, but still regardless of the money they don't have no reason to treat people like that we are all equal and live here on this earth. People like that need to find a different kind of job if they can't work with them in a courteous manner.
Sonja from Portland Maine
Unfortunately, I believe the Greyhound bus lines will be in service for a very long time due to the cheaper last minute rates they offer. That is what most people end up using this crummy service so many times; if they need to get on the road fast and cheapily, they call Greyhound. I think that is why they treat all their customer's so rudely because they look down on them. They only see a couple hundred bucks, so therefore their motto (not said outloud of course; just displayed out loud) is "You get what you pay for." I truly hope I never ever have to get into a situation where I have to travel Greyhound again. I have traveled Greyhound plenty of times, and have many horror stories. One thing I definitely want to tell everyone, DO NOT RIDE GREYHOUND with little children in tow. They do not care and actually laugh at your misfortunes.
Greyhound bus drivers and all of the staff who are working in the station are very low class and are not educated. It is waste of money and time to travel with Greyhound Buses. I am sure the greyhound bus line will be out of busuness very soon.
greyhound overcharges on credit card purchases made on-line.
I used my wife's credit card to purchase a return ticket through Greyhound Bus lines.
According to the ticket, the charge was (including taxes) $99.54. But they charged the card $115.29. An overcharge of $15.75.
Attempts to contact Greyhound regarding this discrepency have been ignored.
Attempts made by the BBB to contact Greyhound have also being ignored.
Greyhound is BRAZENLY STEALING.
The complaint has been investigated and resolved to the customer’s satisfaction.
I totally can relate to all these complaints! I took greyhound from Charlotte, NC, not only were the people who work in that station RUDE! they also lost my bag, which had non replaceable photos off my children! I purchased my ticket on my debit card, I could not leave on my departure date due to child being sick, was told that ticket would be good for a year! June 5th whent to bus station, was traveling to florida to visit parents, greyhound cashier told me because i did not come and pick my ticket up, i would have to pay the $100.00 again and the $100 that came out off my debit card would be put back in, It has been over a month! and I'am still waiting for my refund.! Anyone who is thinking about using Greyhound, DONT! Go Amtrak instead if you don't like to fly, might take a little longer, but a much better experiance, and not that exspensive.
Greyhound charges $18 service charge to just order online. Or they call it a gift charge because the dad buys the kid a bus ticket. They state it right out, therefore they say they can do it. But my ignorant teenager ordered his ticket and then it's too late to do anything about the exploitive charges. Don't ever buy bus tickets online.
aggressive driving/ speeding
September 13, 2008. Hwy #3 east of Osoyoos 35-40kms.
West bound Bus "LOCAL" 1276.
On the above mentioned evening at/around 4:45-5 pm I was travelling in my vehicle to Osoyoos at the speed limit of 100 kms /hr., approaching a double lane . The Grey hound Bus # 1276 Local west bound ;all of a sudden came speeding up behind me, at least 20- 25kms faster, and attemted to pass me with on-coming vehicles.As we were coming to a hill he lost power and had to pull back. I felt he was being extremely dangerous : speeding, Attempting to pass out of nowhere from behind, Aggressively honking his horn, and then persisting to tailgate me, only 1 car length apart, for 35 kms to Osoyoos.I attempted to take fotos out of my window to show how close he was and could see him laughing and waving to me. I am appalled w/ his agressive and unsafe speeding, tailgating: pushing me to 115- 120 kms. /hr for 35kms( 1 car length apart). til I could find a safe place to pull over.Please ensure me this driver will be reprimanded for such irresponsible behavior. Thank-you, Eric.
If I do not hear anything back in 7 days I will report to the headquarters and RCMP.
late, rude, idle and obnoxiuos service
I booked from the Greyhound website an end-of-summer trip from Toronto, On, to Niagara Falls for me, my teenage sons and my mother. For starters, our names were truncated and there were some codes (no explanation) on the ticket. No one to date returned my email inquiry about those codes. We were at the station one hour before trip time, as instructed at booking time. We had to line up amid turning buses (such an ugly and dangerous facility at Toronto's Bay street terminal!). When the 12:15 pm bus (Texas plate number) finally arrived, the driver and his helper kept the engine idling under everyone's nose for more than 30 minutes, while they were sorting passengers according to destinations, shouting instructions over the engine noise and trying to figure out what to do with us passengers for Niagara. My son has respiratory problems and wanted us to forfeit the whole thing, and my elderly mother was tired of standing in line. When I asked the driver why he was idling (the City of Toronto has an anti-idling bylaw), all he had to tell me was "JUST GO!". The bus left (30 min late) without informing Niagara-bound folks left behind of what's planned for them. I went back to the Info wicket, they paged a Greyhound customer rep, who came rushing somewhere esle and muttered something without even stopping. Eventually another bus was pulled for Niagara and the trip continued without further aggravation. This seems to be business as usual for Greyhound and the Bay terminal. Needless to say, complaining to Grayhound is just a waste of time. They don't care and they will not fix their inefficient and unfriendly processes. Piece of advice: take Viarail instead (which we did on our way back) - pleasant trip, right on time, you are treated with courtesy and respect, and you pay the same money.
The complaint has been investigated and resolved to the customer’s satisfaction.
no response
I was riding on your bus from Penn Station, Newark NJ to Buffalo. There was a bit of a misunderstanding with the person who I was communicating the itinerary with, as such believed I had to catch a connecting Bus in Port Authority, Manhattan, NY, which I'm still not sure if that is the case.
Needless to say, I did not make the connection.
To make a long story short: I had with me a sports bag with some very important items; my clothes, my ID, my wallet, and over 2000 cash.
The bus schedule was for 9:40pm departure from Penn Station, on August 28'th. I felt for security reasons, I would empty my pockets and place them into my bag, which I never anticipated to be disconnected from. A move I sorely regret.
On Aug 29'th I received a voice message on my phone from Buffalo, Greyhound PackageXpress stating they had my bag. The number that was given was [protected].
Since then, I've been trying desperately to get a hold of someone via numerous attempts per day at that number, and across your entire spectrum of available contact points, including email, general info and customer support, web support forms, all without luck in terms of progressing any closer to resolution.
I can understand there may be delays due to the recent weather conditions (both local and national) and also the Labor Day holiday, and I'm certain your men and women are doing a fantastic job. I've never had a problem with your service line, and am a big fan of Greyhound.
I am however, in a desperate situation as I need my bag urgently. I was recently made a job offer in Chicago, and was going to have family members in Buffalo drive me to Chicago to help me find an apartment and help with transportation until I figured my way around.
That had to be cancelled due to this difficult circumstance.
I start my job in Chicago in Sept. 8, and plan to be there by the 6'th or 7'th.
I appeal to your kindness, generosity, and general concern for your loyal customers, and implore your assistance to expedite the resolution of this matter, the timing of which for me personally is of utmost importance. It is now nearly a week, without any word.
My bags description: florescent greenish/blue sports bag, 3 feet long by 2 feet wide, had my id, clothes, sneakers, wallet, cash.
Your assistance on this matter would be so greatly appreciated.
The complaint has been investigated and resolved to the customer’s satisfaction.
bad customer service
On 06/10/08 I was scheduled to leave Syracuse, NY at 630AM for Cleveland, Ohio. The driver was a no-call, no-show for his job. The arrival time in Buffalo was 1130AM. I was inconvenienced having to wait in that horrendous section of Buffalo till 2PM. I arrived in Cleveland at 6PM. My biggest complaint is my baggage was checked in from Buffalo to Cleveland...
Read full review of Greyhound Lines and 6 commentsOvercharge
This is to complaint about the GIFT TICKET FEE of $18.00 charged to my purchase for using my credit card to purchase a bus ticket for my wife. I believe this is a rip off. I have never heard of something of this nature. What if I purchased a ticket for my kids that don't have a credit card, I would still get charged? Your representative on the phone cut me short by saying that I could cancel the ticket if I wanted to. So she would rather have the company lose #170, lose a customer, instead of refunding $18.00 I am writing a letter to better business bureau and calling "Shame on you" news channel so I can make this public. This is a rip off from Grey Hound. Shame on you. I will tell everyone not to travel ever with your bus line...
racism and total incompetence
It is hard to imagine any company worse in all respects than Greyhound. In addition to being incompetent in all respects, they are are racists (black against white)
Houston tx should not be parked on mcdoonalds grounds or even on the corner
Greyhound snuck an $18 'Gift Fee' on to my purchase when i used my wife's credit card online for my bus tickets. I did not notice until i got my email confirmation, and then it was too late with their non-refundable policy. Try to save a buck and book ahead online, and i get stuck paying even more! SCAMMERS!
I hate Greyhound...They over booked so I had to sit in New Mexico for 18 HOURS! THey treated me like [censor] and I will never take greyhound again!
rudeness of employees, filthy conditions of buses and terminals
Dear Customer Service Representative:
I gave up traveling by Greyhound a long time ago due to the gross inconvenience of scheduling, rudeness of employees and most of all, the filthy conditions of buses and terminals. After listening to commercials about the improvements made by Greyhound, I decided to give it another try. I must say you have done a good job of upgrading bathroom facilities and I saw some nice buses with tvs, but I was unable to get on one. Also, I was pleasantly surprised at how cordial most of the drivers were. I only enountered one who was very sullen and rude.
However, the trip turned out to be a very miserable one because even though I had my ticket well in advance and was at the station in ample time, twice I could not get on the bus I was scheduled for because of overcrowding and had to wait over a couple of hours. No buses were sent in to accommodate the overload when clearly there were enough people to fill another bus. So I got home almost another day later, calling constantly to change arrangements with the person who was to pick me up.
I was also disappointed that you've removed the bags from buses for depositing trash. At certain stops, we were told to make sure nothing was left on the floor because buses were going to be cleaned. But when we got back on the buses there was no sign that anything had been cleaned. There were still wrappers and bottles on the floor.
The next problem, and this is a big issue for me, is how disgustingly dirty the restrooms are. It is just super hard for me to stomach unkempt restrooms. I know this problem stems from public use and many people are just nasty, inconsiderate and do not clean up behind themselves. Cincinnati was the worst offender. Actually, the other places, except maybe Knoxville, were fairly decent, especially in comparison to Cincinnati. Paper all over the floor, some stalls without tissue paper, empty soap dispensers, unflushed toilets and water everywhere. (floor and countertops) I suggest that restrooms should be cleaned at least 3 times a day or an attendant on frequent duty.
My last complaint is with food service. I remember a time (I know we can't so back to the good old days) when I used to go to the Greyound station just to eat. Our bus arrived in Louisville, KY and the driver told us they had pretty good food there. Was I ever hungry as we had very short stops at places with a vending machine or two. Louisville, cafeteria was completely bare. Said other buses had cleaned them out. Only had a few hot dogs (sat in water and was without taste) and 1 piece of chicken left over. Another bad experience. It would be nice to have some tasty meals for passengers to eat. I would certainly expect the larger cities like Cincinnati, Detroit, Nashville and Louisville to have something worth eating. What you do have is very costly so it might as well be good, don't you think?
Unfortunately, I know this letter won't make a bit of difference, but I just wanted to let my opinion be heard.
Sincerely,
Katie
The complaint has been investigated and resolved to the customer’s satisfaction.
I was travelling across America and used my credit card for the first time in over a year to purchase a ticket from Lexington Kentucky to Austin Texas. A few days later it was charged $275 to Rent a Center in KY, there was no physical way I could have been there since I was in Texas! Since this there was 2 other fraudulent transactions before I stopped the card.
When I think of it the guy who served me was overly friendly with me, thought he was *** and hitting on me! He must have passed on my credit details there is no other explaination since it stayed in my wallet the whole time, only used my credit card to buy a ticket because Greyhound stations tend to be in the wrong end of town and would not like to carry cash! Anyway know anything more about this please contact me. Have emailed Greyhound and have had no response!
THE BUS DRIVER WAS A PIG WITH HIS CONSTANT EATING, ALL HE NEEDED TO DO WAS BRINGOUT THE PICKNICK BASSKET NOT PAYING ATTENTION TO THE WHELL, SAFETY, MANNERS TO THE CUSTOMERS AND RUDD GIVING PEOPLE A DEMEANER LOOK AT ALL TIMES, I THOUGHT GREYHOUND WAS A TRANSPORTATION COMPANY, BESIDES THIS HE HAD POOR HYGENE - THIS WAS COMENTED BT 35 PERCENT OF THE PEOPLE IN THE BUS, IT SMELLED LIKE VOMITE - THE SWINE FLUE INFILTERATED THE GREYHOUND HOW LOW HAS THE QUALITY OF SERVICE HAS COME
BUS NUMBER 6510 STARTED IN FRESNO CALIFORNIA BUT I HAD TO GET OFF BEFORE MY HELATH GOT WORSE I GOT OFF AT SAN JOSE CALIFORNIA, BUT YOU WOULD NEVER GUESS THE NAME OF THIS SORRY ### DRIVERS NAME... COINSADENCE ... DRIVERS NAME IS DENVER PIGGE ( PIGGIE IS RIGHT)
we have family arriveing on the bus, but get a call saying there broke down.they will be delayed for several hours.but the worst, when trying to find out information, on how long the delay will be, and when they will now arrive.we found that there are no answers.we have internet and phone.neither one were helpful.there are still no answers to our upsetting questions.we are very stressed and uptight over our family members out in the cold.please contact us. [protected].(sherri)
It's also very unprofessional for a business to not allow passengers to transport a pet along with them on board providing the passanger has taken all the necessary steps are taken to protect pet and passangers. Would Greyhound tell a parent she/he could not bring a crying infant on board? For a pet is also equal as that of a child they both create the same amount of time & space.
Last summer, I decided to go to Seattle for a weekend vacation. I originated from my hometown of Lewiston, Idaho (the bus depot was a truck stop called the Shell DynaMart). The place was OK and the bus (Northwestern Trailways) was fairly decent.
The Northwestern Trailways bus ended at Spokane (another fairly decent bus terminal), but the ticket clerk told me that the bus to Seattle scheduled for 1:45AM was overbooked or so I thought and I would have to be on the next bus at 9:00AM. Luckily, I manage to get on the 1:45AM bus thanks to the good Lord. A somewhat decent trip. But when I got to Seattle, the bus depot was filthy and when I went to the ladies room and saw one of the toilets had blood in it, it made me gag. And so, I decided to originate from Everett instead. I'll be going to Seattle again in mid-May and this time, I'll be taking the plane instead.
I am an RN who wanted to find a way to see my new grandbaby in Tacoma Washington, from Chicago, Ill. I checked out the greyhound website and saw that they were working on upgrades, their fares were good, so I thought why not!
By the time I was in Milwaukee I was in tears. The seat cushion was ripped and very uncomfortable, the bus driver had already used the F word on two little old ladies, the bathroom on the bus stunk, I would not attempt to use it.
Needless to say it only got worse from there, St. Regis Montanna they made us all get off the bus and left us at a cafe/casino combo that closed at 11:00pm The bus said they would be back by 10:50 it was more like 11:20 so all were left outside the establishment, other people had small children. Not to mention the patrons that were coming out with a little too much to drink.
Again in Spokane we all had to get off the bus just to reboard this was 1:20 am - around 2am. Needless to say sleep was out of the question, again what about the mothers with small children. These were not transfers.
But the last leg of the trip was beyond inhumane. The cooling system would decide to dump the condensation down on various passengers, including me, it would soak our seats, pillows and blankets. When the passengers complained to a greyhound attendant she informed us that she "was not in maintenance". The bus was full so finding another seat was out of question. The last five to six hours on the bus the bathroom smelled so bad that it literally made me nauseous every time someone opened the door. The attendant that wasn't in maintenance apparently didn't do housekeeping either as she never attempted to clean the bathroom.
Being a nurse the infection control issues have me quite concerned especially with the H1N1 pandemic at hand. I intend to investigate this further.
Heidi
My friend and I decided to go to Kansas City MO to see the KC Royals baseball game. When we got to the primary bus station in Salina KS, the bus driver told us we could get on the bus even though the bus was full. We sat down in seats together and when the reboarders got back on the bus we found that we had taken a guy's seat. He was very polite about it, but the bus driver came back and demanded my friend get out of this guy's seat. My friend did not get out of the seat and the bus driver asked the guy to go sit elsewhere, but the guy ended up standing in the aisle for fifty miles along with four or five other people. When we got ready to come home from Kansas City, although we had been waiting for the bus home for over three hours we could not get on the bus because of overbooking. It was around two o'clock in the afternoon and the woman at the service desk said we would have to wait until 12:30 am the next day to get on a bus. Nobody seemed to care.We were stranded there until I remembered a shuttle service, the Roadrunners. We had to spend extra money to get to the airport and get picked up and then it cost us dearly to get home, much more than we would have paid if we rode the bus. I will never ride the Greyhound bus company again unless someone in the family has died and it is a dire emergency. I am glad to get this off my chest even though we cannot do anything about it.
Just this weekend I experienced the same issues as you all. Tacoma to Vancouver, BC - the 11:25a was an hour late getting in due to the driver taking too long at the stops from Portland, OR. We arrive in Seattle at 1:10p with both 12:45 busses having just pulled out - how easy it would have been to call ahead and let them know we would be right there. No one was available to let us know what to do or what the schedule was except to tell us to get in line so we can get onto the bus. Busses came and went but not to Vancouver, BC - they arrived broken or not able to accomodate a wheelchair. Finally we left Seattle around 6:00pm. During the time we were there were 2 announcements both of which I had to relay to the line because no one could hear, both being about more delays but nothing definative. There were no managers to be found anywhere. We were in line for 5 hours with no seats, no offer of food or vouchers, no one to let us know what was going on. I have put in a formal complaint and I have encouraged others on my bus to do the same. I am very disappointment overall in Greyhound but specifically the dirty & understaffed Seattle location.
Hi We had similar experienc. They over book and don't stop. some time the staff are very rude. they don't care any way
We booked ticket from Bellingham WA, to Vancouver BC . The scheduled time of departure at Bellingham WA as 5.25pm and we traveled from south to reach Bellingham at 4.10pm. We were told at at Bellingham that the bus, which originates from Seattle will not stop at Bellingham and we would have to take the next bus which was at 8.25p.m.
Because they over booked at Seattle!
We compalined to the customer service representative at the counter, but she simply shrugged her shoulder and said that it was a mistake made at Seattle and she should do nothing, closed the counter and went home!
The next bus at 8.25pm did pick us up, but the bus was delayed at the border crossing for nearly 2 hours and by the time it reached Vancouver BC it was around mid night. I complained to Gray Hound but never got any response!.
My advice don't travel by Gray Hound . They suck
terrible experience!
I recently had the displeasure of ridding greybound. I was treated as if i was to be pleasured by humiliation, rudeness, and threating drivers. To add to this unforgettable ride, if a swab test were to be done on growing manifestation sof growth, it would grow a tree of filth. To my surprise, no one said a word, Why? Because we were told that if we uttered...
Read full review of Greyhound Lines and 24 commentsunbelievable day from hell!
When I was eighteen, I was going to school in Chicago. I didn't have a car, so when it came time to go home over Christmas, my parents sent me tickets for Greyhound to get back home to Dayton Ohio. I was slightly nervous with it being my first time traveling alone. My day from hell has a number of chapters, spanning a number of locations. It started easily enough when I arrived over an hour early at the bus station. I just wanted to get myself situated, and make sure I was in the right place. Went and checked in with an agent, and she wrote the number of my "gate" on the back of pamphlet so that I would end up in the right place.
I was the first person at my "gate" (really just one of several doors leading to the outside) and sat down to wait in line. As the hour progressed, more and more people lined up behind me, and the lines at the gates on either side of me increased as well.
They started to announce the arrivals of the buses, and imagine my surprise when I hear that the bus I need is not leaving from MY gate, but the one to the right of me! I went immediately to an agent who was directing traffic, and showed him the fact the other agent had written down the wrong gate. He merely told me to get to the back of the line. I went to another agent, who allowed me to get to a proper place in the line, since I had been there before ANYONE else.
Because it was the holidays and Greyhound doesn't really "reserve" enough places on their buses, they'd had to call in buses from other companies to help carry their load. I ended up on one of the rentals, and settled in for the trip to Indianapolis, where I was supposed to switch buses.
In Indianapolis, everything literally fell apart. Greyhound was so overbooked, we were told flat out that there was not even close to enough room on the bus that we were supposed to be switching to. As my busload had come inside to check back in (like you're SUPPOSED to) and waiting in line again, other customers who were just arriving outside began making a mad dash to the bus that was ALREADY almost full. All we could do was WATCH.
I was talking with a ticket agent, who assured me she would find me a place on that bus, because hardly any of the lines were literally going through Dayton. As she's talking to me...the bus pulls away. At that point we were informed that we had two options -
1.Wait five hours in Indianapolis for another bus.
2.Take another bus immediately to Cincinnati, where we we could switch once more.
Cincinnati is only about an hour from Dayton, so I decided to take my chances with getting a bus out of there, rather than sit in Indianapolis for several hours. Everything was happening so fast - the bus for Cincinnati turned out to be the very rental bus we had all just gotten off of. So a large group of us are walking back outside to get BACK on the bus we'd gotten off of, and one of the workers begins throwing an ABSOLUTE fit, yelling and cursing at people, treating them like cattle, screaming at them to get on the bus.
Everything had happened so fast that I hadn't even got a chance to call my parents, and tell them what in the world was going on. I didn't have a cell-phone, so I had no way of letting them know where I was going, or when I would actually be home. They told me later on they had been in a near panic when I hadn't shown up when I was supposed to. They called Greyhound, but once again, Greyhound doesn't do "reservations", so they had literally no idea what bus I was on, or where in creation I was!
When we got to Cincinnati nobody could tell me anything. I went to the "gate" I was told to wait at, and proceeded to sit on the floor alone for 45 minutes, wondering if a bus for Dayton was even coming. When the bus DID arrive, I went out to meet the driver, and showed him my ticket. As I was trying to explain why it didn't match his route, he literally begins YELLING at me. "Just get on the bus! Just get on the bus!"
It might sound stupid, but just going back over it makes me want to cry. I could not BELIEVE the way people had acted that day. You know, I can understand being overbooked for the holidays. I can excuse the fact that I had to ride on a rental bus, and that passengers had to shout out directions to get to the Greyhound Station in Cincinnati because the driver didn't know where it was. What I CANNOT accept is the rude, unbelievable treatment we the customers were subjected to, because THEY Had overbooked. I'll never forget it. And to anyone thinking about taking Greyhound... seriously, think again.
scam and cheating!
I went back to help my mother move and to pick up a truck. Greyhound gouges your eyeballs out on for prices, and the selection stinks. Then when not eating at the terminal you don't get a choice of good food. They stood at BurgerKing, Arby's and McDonalds. What is wrong with something like SUBWAY where you get something that can pass for fresh while a good helping of veggies?
BEWARE OF THE PHONES IN THE GREYHOUND WAITING AREAS.
$5 a minute may not seem like much to you but for what I spent on 4 calls I could have had cellphone service. DO NOT USE THOSE DAMNED PHONES.
The complaint has been investigated and resolved to the customer’s satisfaction.
I asked other bus company to serve Ottawa/Gatineau, but their answer was that this is impossible because Greyhound has the exclusive right to Ottawa area. So we all here in Ottawa are slaves of the monopolist Greyhound . No wonder that the fares are excessivelly high and the quality of its service more than poor.
Whatever happened to customer service I myself will never use Greyhound again.
I was traveling to Ottawa Ontario with my fiance Chris for a visit to his brother, my fiance purchased our tickets the day before us bus departure, the next day we went to board our bus and the driver advised us we were on the wrong bus and we were traveling to Toronto Ontario, we had to go into the bus station to make the correction and were advised it wasen't her mistake and in order for us to be able to go to Ottawa we would have to pay the difference for their mistake which was more then $80 on top of the $200 in something we spent to travel, I contacted greyhound and for weeks called them to see what would be done and I was promised a refund for our trip, well today in the mail I recieved a travel voucher for $80 and not the refund for the tickets as promised and then I was told by greyhound to mail the voucher back and they will determine what to do which will take another 6-8 which is stupid, is there anything more I can do or someone else I can speak to I have already made a complaint and spoke to people boarding greyhound that they are being ripped off and screwed over and will continue to do so till the issue is rectified.
Thank you.
lost luggage!
Ok well lets start of saying that greyhound is not helpful with what they do they lose your personal items such as luggage and then give you the run around to get it back... well i came from tampa fl back to texas where i live from the holidays get to my destination and my bags were no where to be found and then i went inside of the station and the agent with vtc valley transit couch says to me its not my problem drive back to houston and gave me a form which he was suppose to file and didn't so know i have no clothes no laptop and i have to drive a whole hour to Houston to try to get something done i am frustrated pissed off and more than all disgusted of the whole situation...
After a 4 day horrible experience, lost luggage, stolen wallet, and a week of frustrating dealings with Greyhound, I'm putting out a Call to Action against Greyhound. Please read below for more information:
It's time Greyhound was held accountable, so I'm putting this action together to get everyone who has ever had trouble with Greyhound's bus system to call and complain about their operating procedures, lack of customer service, amount of lost baggage, and anything else you can think of that you, or anyone you may know, want to address with Greyhound Lines, Inc.
Action Dates: June 23 through 27, 2008
Action Time: 8:00 am to 5:00 pm Central Standard Time (so adjust the times for your time zone.)
I believe if you can post this information in your Blog, on Message Boards, on Forums, or email it to your friends. If everyone then calls, sends letters, creates picket lines outside your local Greyhound station, faxes Greyhound and Laidlaw on June 23 through the 27th, perhaps they will understand just how unhappy everyone is with their bus service. Also, please consider finding and taking another bus service. If you know of a bus service, please list it so others can learn about them. I've listed one below, after all the other information.
Unpublished location of Greyhound's Corporate Offices:
Greyhound Lines, Inc.
Criag Lentzsch, CEO
15110 Dallas Pkwy
Dallas, TX [protected]
U.S.A.
Do NOT call the listed phone numbers for Greyhound [protected] is given but only reaches a voice system and it's almost impossible to reach a live person on the [protected] official Greyhound number.), instead reach a live person by calling any of these unpublished numbers:
Operator with Executive Office: [protected]
Bryan: [protected]
Ursala: [protected]
Safety Dept: [protected]
Claudette: [protected]
Jennell: [protected]
These are the numbers that I was able to reach people, however, you can try to reach other live people by dialing 214-849-82XX (put any number in for the XX)
The Parent Company (the company that owns Greyhound) for Greyhound is:
Laidlaw Inc.
55 Shulman Boulevard, Suite 400
Naperville, IL 60563
U.S.A.
Phone: [protected]
Fax: [protected]
Other Bus Services:
Trailways services some areas, so please see this website to see if they service the areas you are traveling: http://www.trailways.com/schedules.asp
Another great website to find bus services: http://www.apta.com/links/transit_by_mode/bus.cfm
Service in Memphis is horrible. The ticket employees are rude, rolling their eyes, sarcastic not helpful at all. One positive point. The ticket employees in Columbus, Oh were friendly nice and helpful.
losing lost luggage!
I am currently suing the busc company for forging fake signatures claiming I cashed a 250 dollars check plus losing my luggage Feb 21st at Oklahoma City during a busswitch. Their NYC attorney Laura Mazzari is crooked, corrupt and lied about me cashing a 250 check I mailed back to their Dallas offices as a insult. I am seeking 5,000 dollars in damages and...
Read full review of Greyhound Lines and 23 commentshave not got refund!
I was in the US for a holiday from India with my parents in May 2007. We had planned a trip to Niagara Falls while we were there. On May 16, we bought three tickets for travel from Milwaukee, WI, to Buffalo, NY. We took the 2.15pm bus from Milwaukee to Chicago as scheduled and reached Chicago around 4.30 pm. From Chicago, we were to take the 4.55pm bus to...
Read full review of Greyhound Lines and 9 commentsbus failed to stop for my child!
Letter written to:
Greyhound Lines, Inc.
Mr. Steve Gorman, CEO
Ms. Robinson
P.O. Box 660689
Dallas, Texas 75266
I would like to inform you of a disturbing incident that took place on May 18, 2007 aboard your Greyhound bus. It was caused by one of your employees and was exacerbated by the fact that Greyhound.com does not list the address of bus stop locations on your website.
On May 18, I purchased a one way ticket to Lemore, CA at the Paso Robles, CA Greyhound station for my 16 year old daughter, Vincenza Zenobio. Before boarding, I personally spoke to the Greyhound bus driver and confirmed with him that Lemore would be the second stop. I was told that the first stop was Kettlemen City and the second stop would be Lemore and the driver acknowledged that he would stop there for my child. My daughter checked her luggage which was tagged to Lemore with the driver. There is no question that prior to boarding the driver acknowledged that he understood my daughter would be getting off in Lemore. We had made arrangements for my niece to be waiting in Lemore for my daughter when the bus arrived.
The problem is that the driver forgot to stop in Lemore! My daughter questioned the driver after he failed to stop and he informed her that the next stop was Hanford. My daughter called me on her cell phone, in a panic, and said that the driver would now be dropping her off in Hanford. I then informed my niece of the driver's mistake and told her to drive to Hanford. The problem was that my niece had no idea where the Hanford bus stop was, and when I searched your website to find the location for her, I discovered that Greyhound does not list the bus stop addresses on its website. So now I have my 16 year old child that is being dropped off in a city where no one is there to meet her because your driver failed to stop at her final destination; and we have no way of knowing the location/address of the drop off point.
I am upset because the driver failed to let off my child at the proper bus stop and because Greyhound does not list the bus stop addresses on their website. The safety of my daughter was placed in jeopardy, and as a customer who pays for your service, I am outraged. The fact that my niece was able to ask around at a Hanford hotel and get directions to the actual Greyhound bus stop, is fortunate for both parties but does not change the fact that there is a flaw in your system.
I would like to have receive a written apology form the bus driver that failed to stop for my child. I would like to receive compensation for a ticket that was purchased and turned into a nightmare and near disaster. I would like to see Greyhound list the bus stop addresses on its website. What would the liability have been for Greyhound if some tragedy had befallen my child in Hanford?... hmmm?
Sincerely,
Richard Zenobio
im up set why the bus driver never tell you how much time we got for used the store o use the beth room im customer for long time, before they play movies and now they play what they want, so you tell me the, wy they use the cell whent driving, and play music what they want to lesiting this is my fith time to meke this report how many more, you tell me and this is an AMERICANOS BUS LINE, AN ONE MORE, I GOT SOME MANY COMPLAINS NO TV, TALKING AN THE CELL WHENT DRIVING, REST ROOMS REALLY BAD, NO COMUNICATIONS WHENT THEY STOP EN ANY STATION, HOW LONG HE SI GOING TO STAY AN THAT STATION SO WE CAN BUY SOME THING TO EAT O USE REST ROOM, IF I PAY FOR A SERVES YOU NEED TO GIVE THAT SEVES YOU OFERT ! HOW MANY MORE DOU YOU WANT ME TO REPOT, AN YOU NEED TO CHEK DOES OPERATORES AMERICANOS BUS LINE OPERATORES !EVEN I CALL CUSTOMER SERVES IT WAS CLOSED, WHAT SERVES IS THAT
the greyhound website under station locations does list hanford but when you click it for the address it does not even say the address or where the bus stops in hanford california. when u click hanford on the greyhound website for the address it only says
Bus Stop
Bus stops [identified with a (B) in Greyhound Ticket Center] provide limited schedule service for a large number of locations, which do not support a full-service terminal or agency. As a general rule, no ticketing, baggage, or package express service is offered at these locations. Some of these locations may be at a local airport or transit center, while others may simply be a stop along a highway route, without an enclosed waiting area.
Passengers should be aware that no Greyhound ticketing facilities are available at bus stop locations.
ALL stations and agents of Greyhound are listed on the website, PERIOD! If you are too inept to plan a trip then blame it on yourself, not a company that handles thousands of passengers on a daily basis, they cannot and will not babysit you or your responsibilities, in a pefect world YOU would handle your greatest concerns instead of dropping it in someone else's lap. As to the drivers, stop blaming them for tarnished customer service because they deal with the rudest ###s that exsist, once again, on an hourly basis, who can't be ADULT enough to act properly on a bus with 40+ other people, it's soo sad to see people tring to be a social center of attention on a ###ing bus! give me a break! Grow the ### up people and you will be treated like an adult!
My daughter was only 16 and was caught off guard by the driver failing to stop. She was dropped off at the next stop and The DRIVER should have become involved in communicating to us where she was. Yeah, something was not right.. the driver failed to drop her off at the right stop and then correct the situation by working with us. He could have called on her cell phone to us. In a perfect world, my daughter would have asked the right questions, but when you buy a ticket, and your father speaks directly to the driver before departing, you would think a company like GH whose sole function is to take people from point A to point B would be able to get it right. As a follow up, I asked Greyhound to refund her ticket, at least. They wrote a BS form letter of apology and nothing else. I was more insulted by their failure to look into the situation. Yeah, something is wrong- Greyhound
something is not right..
why didn't you ask the driver for the address?
overcharge and poor customer service
Not only did Greyhound over charge my bank account for my ticket, they also had me on hold with customer service for over 20 minutes during peak calling hours. It is rude an unprofessional to treat customers the way that I was treated and I am sure that others have received the same or worse treatment. Greyhound needs to clean up its act before a company that has better customer service than them comes along...
Read full review of Greyhound Lines and 28 commentsbus delay
I was on the bus on may 24, 2007 was in jackson mississippi bus driver would not let me and 14 other passengers get on the bus said the bus was to full and their were empty seats now i,m sitting in the terminal waiting on a bus that will arrive at 10:30 pm my bus was delayed because of bus driver and i demand a refund i'm a heart patient and i cannot sit for long time waiting on a bus when on bus i can rest my body.
Atlanta to New York / New York to Atlanta $90...Non-Stop (12hrs)...Any other Destination receive 10%-20% off the competitors rate. Reserve Your Next Trip at onewayexpresss.com
Greetings!
I started my trip from Ft Eustis bus station @ 0430 Sunday morning and was due to arrived at my destinaion at around 1200 Midnight Sunday ( now I told that my trip would be delayed in Nashvill TN and would arrive at my destination 10:00am on Monday) This in my view is unacceptable I payes for a service and I feel that proper notification should have been afforded me. Now this aspect of my travel will cause undue hardship on my body and personal finances. Please reply.
Thanks!
Ph# [protected] or [protected]
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I rode greyhound from Detroit, Mi to Gadsden, AL on Sept 15th 2009 arrived on Sept. 16th 2009 without my luggage. I had it in Nashville I took it to the next bus bound for Birmingham Al. When I arrived in Birmingham I was told I could not get my luggage to transfer it to the next bus bound for Gadsden that the employee's would transfer it for me I tried to stay and watch my Luggage but I was told by the Security Guard I had to go inside Terminal I could not Stand there and watch. Everything I owned was in there including presents for my Grandchildren and Photo's of my Father which I can't replace. I just called Greyhound and was told they are issuing me a check for 167.00 for everything I owned which doesn't even cover the camera and my clothes let alone my Laptop. I want to find out how to get everyone who has lost their luggage together and file a class action lawsuit against them. They don't care about the customers at all. I'm really pissed off. I only rode the bus because my Sister was coming back to Michigan and needed a driver.
i hate greyhound. i am in texas from new york today with lost luggage. please tell me how they lost my bags when we were switching buses in georgia. the nasty employee lady told me that when i arrive in texas my luggage woluld be waiting for me. yeah right, its wednesday night, still no luggage. as if they even care, i had to go to walmart and buy some shorts, underwear, socks etc. i have tried to call the station in houston, nobody picks up the phone. greyhound is a big scam. i know that my stuff will probably end up in that thrift store in alabama. they also informed me that if the bag wasnt checked in that i shouldnt even fill out the form for lost luggage. it was checked in and they are telling me that they have no record of it. i did have some personal items in my bag that meant alot to me. all i can say at this point is that i am not done fighting with them, they messed with the wrong person. i am not done calling them everyday and leaving them nasty emails.also another thing, i hope enough people read this and put them under.