Greyhound Lines
Reviews and Complaints

I rode greyhound from Detroit, Mi to Gadsden, AL on Sept 15th 2009 arrived on Sept. 16th 2009 without my luggage. I had it in Nashville I took it to the next bus bound for Birmingham Al. When I arrived in Birmingham I was told I could not get my luggage to transfer it to the next bus bound for Gadsden that the employee's would transfer it for me I tried to stay and watch my Luggage but I was told by the Security Guard I had to go inside Terminal I could not Stand there and watch. Everything I owned was in there including presents for my Grandchildren and Photo's of my Father which I can't replace. I just called Greyhound and was told they are issuing me a check for 167.00 for everything I owned which doesn't even cover the camera and my clothes let alone my Laptop. I want to find out how to get everyone who has lost their luggage together and file a class action lawsuit against them. They don't care about the customers at all. I'm really pissed off. I only rode the bus because my Sister was coming back to Michigan and needed a driver.

i hate greyhound. i am in texas from new york today with lost luggage. please tell me how they lost my bags when we were switching buses in georgia. the nasty employee lady told me that when i arrive in texas my luggage woluld be waiting for me. yeah right, its wednesday night, still no luggage. as if they even care, i had to go to walmart and buy some shorts, underwear, socks etc. i have tried to call the station in houston, nobody picks up the phone. greyhound is a big scam. i know that my stuff will probably end up in that thrift store in alabama. they also informed me that if the bag wasnt checked in that i shouldnt even fill out the form for lost luggage. it was checked in and they are telling me that they have no record of it. i did have some personal items in my bag that meant alot to me. all i can say at this point is that i am not done fighting with them, they messed with the wrong person. i am not done calling them everyday and leaving them nasty emails.also another thing, i hope enough people read this and put them under.

It'a all very true. I have taken them many times and on long trips. I have never ran across some rude people in my life. With my budget it is cheaper, but still regardless of the money they don't have no reason to treat people like that we are all equal and live here on this earth. People like that need to find a different kind of job if they can't work with them in a courteous manner.

Sonja from Portland Maine

Unfortunately, I believe the Greyhound bus lines will be in service for a very long time due to the cheaper last minute rates they offer. That is what most people end up using this crummy service so many times; if they need to get on the road fast and cheapily, they call Greyhound. I think that is why they treat all their customer's so rudely because they look down on them. They only see a couple hundred bucks, so therefore their motto (not said outloud of course; just displayed out loud) is "You get what you pay for." I truly hope I never ever have to get into a situation where I have to travel Greyhound again. I have traveled Greyhound plenty of times, and have many horror stories. One thing I definitely want to tell everyone, DO NOT RIDE GREYHOUND with little children in tow. They do not care and actually laugh at your misfortunes.

Greyhound bus drivers and all of the staff who are working in the station are very low class and are not educated. It is waste of money and time to travel with Greyhound Buses. I am sure the greyhound bus line will be out of busuness very soon.

I totally can relate to all these complaints! I took greyhound from Charlotte, NC, not only were the people who work in that station RUDE! they also lost my bag, which had non replaceable photos off my children! I purchased my ticket on my debit card, I could not leave on my departure date due to child being sick, was told that ticket would be good for a year! June 5th whent to bus station, was traveling to florida to visit parents, greyhound cashier told me because i did not come and pick my ticket up, i would have to pay the $100.00 again and the $100 that came out off my debit card would be put back in, It has been over a month! and I'am still waiting for my refund.! Anyone who is thinking about using Greyhound, DONT! Go Amtrak instead if you don't like to fly, might take a little longer, but a much better experiance, and not that exspensive.

Greyhound charges $18 service charge to just order online. Or they call it a gift charge because the dad buys the kid a bus ticket. They state it right out, therefore they say they can do it. But my ignorant teenager ordered his ticket and then it's too late to do anything about the exploitive charges. Don't ever buy bus tickets online.

Houston tx should not be parked on mcdoonalds grounds or even on the corner

Greyhound snuck an $18 'Gift Fee' on to my purchase when i used my wife's credit card online for my bus tickets. I did not notice until i got my email confirmation, and then it was too late with their non-refundable policy. Try to save a buck and book ahead online, and i get stuck paying even more! SCAMMERS!

I hate Greyhound...They over booked so I had to sit in New Mexico for 18 HOURS! THey treated me like [censor] and I will never take greyhound again!

I was travelling across America and used my credit card for the first time in over a year to purchase a ticket from Lexington Kentucky to Austin Texas. A few days later it was charged $275 to Rent a Center in KY, there was no physical way I could have been there since I was in Texas! Since this there was 2 other fraudulent transactions before I stopped the card.

When I think of it the guy who served me was overly friendly with me, thought he was *** and hitting on me! He must have passed on my credit details there is no other explaination since it stayed in my wallet the whole time, only used my credit card to buy a ticket because Greyhound stations tend to be in the wrong end of town and would not like to carry cash! Anyway know anything more about this please contact me. Have emailed Greyhound and have had no response!

THE BUS DRIVER WAS A PIG WITH HIS CONSTANT EATING, ALL HE NEEDED TO DO WAS BRINGOUT THE PICKNICK BASSKET NOT PAYING ATTENTION TO THE WHELL, SAFETY, MANNERS TO THE CUSTOMERS AND RUDD GIVING PEOPLE A DEMEANER LOOK AT ALL TIMES, I THOUGHT GREYHOUND WAS A TRANSPORTATION COMPANY, BESIDES THIS HE HAD POOR HYGENE - THIS WAS COMENTED BT 35 PERCENT OF THE PEOPLE IN THE BUS, IT SMELLED LIKE VOMITE - THE SWINE FLUE INFILTERATED THE GREYHOUND HOW LOW HAS THE QUALITY OF SERVICE HAS COME

BUS NUMBER 6510 STARTED IN FRESNO CALIFORNIA BUT I HAD TO GET OFF BEFORE MY HELATH GOT WORSE I GOT OFF AT SAN JOSE CALIFORNIA, BUT YOU WOULD NEVER GUESS THE NAME OF THIS SORRY ### DRIVERS NAME... COINSADENCE ... DRIVERS NAME IS DENVER PIGGE ( PIGGIE IS RIGHT)

we have family arriveing on the bus, but get a call saying there broke down.they will be delayed for several hours.but the worst, when trying to find out information, on how long the delay will be, and when they will now arrive.we found that there are no answers.we have internet and phone.neither one were helpful.there are still no answers to our upsetting questions.we are very stressed and uptight over our family members out in the cold.please contact us. [protected].(sherri)

It's also very unprofessional for a business to not allow passengers to transport a pet along with them on board providing the passanger has taken all the necessary steps are taken to protect pet and passangers. Would Greyhound tell a parent she/he could not bring a crying infant on board? For a pet is also equal as that of a child they both create the same amount of time & space.

Last summer, I decided to go to Seattle for a weekend vacation. I originated from my hometown of Lewiston, Idaho (the bus depot was a truck stop called the Shell DynaMart). The place was OK and the bus (Northwestern Trailways) was fairly decent.
The Northwestern Trailways bus ended at Spokane (another fairly decent bus terminal), but the ticket clerk told me that the bus to Seattle scheduled for 1:45AM was overbooked or so I thought and I would have to be on the next bus at 9:00AM. Luckily, I manage to get on the 1:45AM bus thanks to the good Lord. A somewhat decent trip. But when I got to Seattle, the bus depot was filthy and when I went to the ladies room and saw one of the toilets had blood in it, it made me gag. And so, I decided to originate from Everett instead. I'll be going to Seattle again in mid-May and this time, I'll be taking the plane instead.

I am an RN who wanted to find a way to see my new grandbaby in Tacoma Washington, from Chicago, Ill. I checked out the greyhound website and saw that they were working on upgrades, their fares were good, so I thought why not!

By the time I was in Milwaukee I was in tears. The seat cushion was ripped and very uncomfortable, the bus driver had already used the F word on two little old ladies, the bathroom on the bus stunk, I would not attempt to use it.

Needless to say it only got worse from there, St. Regis Montanna they made us all get off the bus and left us at a cafe/casino combo that closed at 11:00pm The bus said they would be back by 10:50 it was more like 11:20 so all were left outside the establishment, other people had small children. Not to mention the patrons that were coming out with a little too much to drink.

Again in Spokane we all had to get off the bus just to reboard this was 1:20 am - around 2am. Needless to say sleep was out of the question, again what about the mothers with small children. These were not transfers.

But the last leg of the trip was beyond inhumane. The cooling system would decide to dump the condensation down on various passengers, including me, it would soak our seats, pillows and blankets. When the passengers complained to a greyhound attendant she informed us that she "was not in maintenance". The bus was full so finding another seat was out of question. The last five to six hours on the bus the bathroom smelled so bad that it literally made me nauseous every time someone opened the door. The attendant that wasn't in maintenance apparently didn't do housekeeping either as she never attempted to clean the bathroom.

Being a nurse the infection control issues have me quite concerned especially with the H1N1 pandemic at hand. I intend to investigate this further.

Heidi

My friend and I decided to go to Kansas City MO to see the KC Royals baseball game. When we got to the primary bus station in Salina KS, the bus driver told us we could get on the bus even though the bus was full. We sat down in seats together and when the reboarders got back on the bus we found that we had taken a guy's seat. He was very polite about it, but the bus driver came back and demanded my friend get out of this guy's seat. My friend did not get out of the seat and the bus driver asked the guy to go sit elsewhere, but the guy ended up standing in the aisle for fifty miles along with four or five other people. When we got ready to come home from Kansas City, although we had been waiting for the bus home for over three hours we could not get on the bus because of overbooking. It was around two o'clock in the afternoon and the woman at the service desk said we would have to wait until 12:30 am the next day to get on a bus. Nobody seemed to care.We were stranded there until I remembered a shuttle service, the Roadrunners. We had to spend extra money to get to the airport and get picked up and then it cost us dearly to get home, much more than we would have paid if we rode the bus. I will never ride the Greyhound bus company again unless someone in the family has died and it is a dire emergency. I am glad to get this off my chest even though we cannot do anything about it.

Just this weekend I experienced the same issues as you all. Tacoma to Vancouver, BC - the 11:25a was an hour late getting in due to the driver taking too long at the stops from Portland, OR. We arrive in Seattle at 1:10p with both 12:45 busses having just pulled out - how easy it would have been to call ahead and let them know we would be right there. No one was available to let us know what to do or what the schedule was except to tell us to get in line so we can get onto the bus. Busses came and went but not to Vancouver, BC - they arrived broken or not able to accomodate a wheelchair. Finally we left Seattle around 6:00pm. During the time we were there were 2 announcements both of which I had to relay to the line because no one could hear, both being about more delays but nothing definative. There were no managers to be found anywhere. We were in line for 5 hours with no seats, no offer of food or vouchers, no one to let us know what was going on. I have put in a formal complaint and I have encouraged others on my bus to do the same. I am very disappointment overall in Greyhound but specifically the dirty & understaffed Seattle location.

Hi We had similar experienc. They over book and don't stop. some time the staff are very rude. they don't care any way

We booked ticket from Bellingham WA, to Vancouver BC . The scheduled time of departure at Bellingham WA as 5.25pm and we traveled from south to reach Bellingham at 4.10pm. We were told at at Bellingham that the bus, which originates from Seattle will not stop at Bellingham and we would have to take the next bus which was at 8.25p.m.
Because they over booked at Seattle!
We compalined to the customer service representative at the counter, but she simply shrugged her shoulder and said that it was a mistake made at Seattle and she should do nothing, closed the counter and went home!
The next bus at 8.25pm did pick us up, but the bus was delayed at the border crossing for nearly 2 hours and by the time it reached Vancouver BC it was around mid night. I complained to Gray Hound but never got any response!.
My advice don't travel by Gray Hound . They suck

Greyhound people are thieves and no one cares for their customers! I drove a half of an hour from New Berlin, WI to downtown Milwaukee in advance to purchase a ticket from Milwaukee to Wisconsin Dells, WI for a family gathering. The ticket was for Sat., Sept. 7, 2024 to leave at 8:50 am. I arrived at the station at 8:20 and waited and then it was almost 9 am and still no bus. I went up to the counter and was told that the time was changed to leave at 8:15 am. Well, NO ONE informed me of the change. They had both my cell phone number & text and home number and email address and NO ONE CONTACTED ME. I had to reschedule for the next day. I contacted customer service and they were nasty and told me I had to do it only online. Well, it is the same general verbage used for anyone that complains. No apology and no refund. I am now taking legal action and will be contacting Contact 6 and other TV stations to make this evil treatment known. What if I had been a handicapped person or someone with kids and this happened? I am 77 and was treated so poorly. Never again will I use Greyhound!

I booked a bus for my son for the 26th November 2022 from Ermelo Mpumalanga coming down to Durban,the bus was supposed to leave at a12 am but due to some delays it departed at 13h00

But he hasn't been arrived as yet and 27th and the time is 01H00 midnight 🙄 ,your services is so disgusting shame

I bought a ticket at Union Station Washington DC, I was told handicapped accessible 7/6/2022. I asked multiple times, I have seizures and need The space and need to be close to the driver in case I get sick, I can let The driver know. The ticket cost a insane 117.00 dollars. The agent that took my money and processed my reservation stated I would being sitting in the front seat which is usually handicapped accessible. I've traveled on greyhound many times and know this to be true. I also know that you have to ask for those seats and if I remember it should reflect on your ticket. Well, the agent told me yes I can get front seating and wrapped my ticket in a handicapped riders folder that stated I person with a disability and how I should be handled. An hour before boarding my instincts told me to look over my ticket. I did and noticed that it was just adult coach. I was upset to say the least because I explained to the person whom I was told later was the manager, that I've been screamed at by drivers, talked down to by drivers, dismissed by drivers, & verbally assaulted by drivers. It hasn't been all, only a few, I'd say 2, 1 I believe his name was Tony. He was very kind and respectful, but for the most part most of the drivers are extremely disrespectful. Seizures are a very serious illness and I take into account that it frightens people, and if things are not in place for me to, if I get sick, can cause chaos. So I told the 1st agent my experience so I could get the proper seating and give the bus driver the proper information. I told 2 other agents at Union Station after I realized I was lied to and my ticket did not reflect the seating I requested. So 1 agent a women stated greyhound does not have the option of accessible seating to reflect on tickets, I don't remember that being true, so we had a back forth and she asked a co worker, Keenan, I believe his name was and he questioned me about my exchange with the agent that booked my ticket and I explained to him what was said to me. So Keenan said he would speak to the driver, he called the driver by name or a Nick name (teddy or eddy), and he said the driver was cool and he'd speak to him on my behalf and I'd be ok. He told me he couldn't refund my money because I paid part cash and part credit. I told him I didn't want a refund at the time because I needed to get to Charlotte, NC (my destination) that day, due to previous travel plan issues. He said no problem he'll talk to the driver. I asked was the driver going to be the same going to Charlotte, both agents said YES and I wouldn't have to worry about explaining my situation to another driver. They said if this drivers DID change the first driver would notify the next driver. So I said ok, but I should've known, when the bus pulled into Union Station and it was our turn to board Keenan removed luggage and left me to explain to the driver, who went straight in on me being dismissive, he stated no ONE can sit in the front seats, though I explained that that was what I was told. He made it seem like I was lying when I stated I had asked for accessible seat aka wheel chair seating which is in many cases used interchangeably. What didn't know though I've traveled on greyhound many times that ACCESSIBLE" seating is different than WHEELCHAIR" seating in label and location. I've been used to purchasing seating in the front if available and never was told it was a difference. The driver also mentioned that ALL the seating was the same depth wise (I believe 32" he said), which I didn't know, but what he wasn't listen to was the fact that the opening near him is wider than the cramped spaces behind him. So the driver said you can and I quote " sit in the second set of seating Kid" and laughed. However, the bus was filled with people from New York down, and those seats were taken (1 seat did have a another handicapped person but he took up both seats) he didn't ask anyone to move so I was forced to seat 1 or 2 seats back in a very cramped space. Also when giving me a reboard pass after being disgusting he claimed I snatched the ticket out of his hand, which he had some nerve after how he belittled and dismissed me. At any rate I kept quiet and rode to Richmond, which my instincts told me I shouldn't have, but I did anyway, got off the bus he said nothing to me but he spoke to everyone else reminding them to make sure they are ready to seaboard on another bus AFTER he claimed we were staying on that bus before arriving to Richmond (Side note later on on 7/7/2022 while I waited to leave the station, the same issued of making people believe they were reboarding on the same bus then making them remove their stuff and board another bus, it was horrible and extremely stressful for them. Someone even called "customer service" & didn't get an answer). So I go into the bus station and spoke to an agent, a young lady with 2 nose rings in her nose, she standing out from the desk. She assisted the other handicapped driver and then I spoke to her. I explained everything all over again and was told I'd be on a different bus with a different driver and things would be different. She said no front seats are blocked off and the bus driver Ms Kiera was nice and she usually ask if anyone needs assistance or has children. She told me just stand near the door and talk to her. The another handicapped rider chimmed in and said yes the bus and driver is different so if be ok, I costly explained to him that our situation was different, which was he had a cane and trouble walking, me I have seizures so it's not visible until I have a seizure which many people use against me and discriminate. So I did like the agent told me to. I went to the front of the line, there were other riders in front me but we're kind enough to let me in front to explain to the driver my situation. The 1st time I tried speaking she abruptly threw her hand up and said curtly, "wait!". So though it was rude I said nothing because she was helping the other handicapped person onto the bus (which by the way they sent an greyhound rep out to ask him questions and made sure he was taken care of. No did that for me, but I didn't know his situation so I looked passed it). The second time I spoke to her she through her hand up in my face a nasty so "NO! I heard about you, Get on the bus". Now mind you I said some unpleasant things not to the 1st driver directly but out loud BEFORE I BOARDED, be sure of his disgusting behavior and because I was LIED to and had 117 dollars taken and not given the option to decline to ride because a disgusting agent said or gave the impression that he reserved seating that is a NECESSITY for me. So no someone laughing at you and saying you can have the second set of seats KID, didn't go over well with me, & as a 46 year old women I would never speak to another adult like that AFTER I TOOK THEIR MONEY and knowing customers are WHY I HAVE A JOB!. I'd never do that, nor would take out my frustrations on other custo.ers because some riders are disrespectful or because I've been GIVEN THE POWER TO KICK PEOPLE OFF THE BUS! Which should have extremes amounts of checks and balances, not code protecting disgusting employees. So just like the 1st driver eddy, Mr kiera was worse she through her hand up in my face said what I stated before and didn't even look me in the eyes. So I got on the bus and was gonna let it go until I thought about the fact that WHAT IF I DO GET SICK ON THIS BUS! Do I want a nasty driver who was corrupted by another driver who wasn't even there when I purchased the ticket. I had to wait from 11am to after 9:30pm to get on that bus, so eddy the 1st driver had no idea what was said PR what I went through that day yet you dismiss me, belittle me than tell another driver I'm a problem!. No you and that agent that booked my ticket were the problem. But when she did that nasty ish to me I did get quite angry, and was very loud about my anger I said some unpleasant things about her, then this nasty which got nastier and screamed to this big tall "security guard" GET HER OFF! So then the "security guard" screams and gestures with his hand like he was holding a knife and cutting my neck, he screams "get off the damn bus!" So I said no problem to myself and still spoke my piece and still said unpleasant things to them because I was angry and stressed and I was so offend by the fact these beings, because they didn't act like people, felt comfortable talking to other GROWN people like that. There was a kind customer who rode to Richmond with me (well it was more than 1 kind person who spoke up), but this older gentleman, spoke up for me and he let me go ahead of him in Line, he was told to mind his business!? The crazy and telling part was the "security" kicked me off the bus but not out of the station. Another customer, miss Lee is her name sat with me and talked to me like a decent person, & let me rant. She said he had guilty conscious because he knew he was wrong. However, I spoke on the 1st driver eddy about him being overweight and how would he feel if something happens to him and people trashed him and spoke down on. I said he better hope he doesn't have a heart attack driving while being nasty to a disabled person and "security guard", was listening walking by doing "rounds" I guess, he screamed out some curse word and something unpleasant in passing, but I didn't hear all of it and he didn't say it to me and he didn't remove me. But I wasn't talking to him I was talking to miss Lee and another STRANDED customer who wanted to know what happened. At any rate it was a horrible experience as usually that's why I stopped riding "buses" (greyhound, mega bus etc) because the drivers in many cases are disgusting, they curse at the customers and they have the "Power" to kick people off the bus anywhere they choose, male or female disabled or not, which they don't have to if they just listen to people, not rant on, like this but lend a ear and resolve the issue the best they can without the trashiness. I truly believe these drivers treat a certain group of people certain ways because they look like many of the customers, so they're seen as the "experts" at "handling" their own kind. So they are allowed to curse at, laugh at, demean, bully, & belittle. All while have the "authority" to kick people off, claiming the customers are distracting & disruptive but excluded how vile and abusive their behaviour is.

I'm am stranded 6 hours from home because not 1 but 2 of the busses I was scheduled on broke down causing me to miss my connection. I had better get a refund and an apology or I will make life a living hell with my retaliation against this retarded f××king company.

Worst company ever! The bus drive woke my oldest son up on the bus told him he was at his destination. My son who was half asleep gets off the bus the bus driver hands him his luggage and drives off. My son looks around realizes he is not at his destination. when he called us we determined he was in fact in some town in the middle of freaking nowhere and 4 hours away from his destination. The town is so small there is not even a freaking hotel. My husband who is no young man is now having to make a 6 hour freaking drive to go get him in the middle of the damn night. Your Bus Drivers from Alamogordo to Albuquerque should be fired for his negligence.

Grey Hound your company is a complete joke. Perhaps you should read some of the many many complaints on this site and fix your problems.

I was humiliated by greyhound bus driver this morning at ports authority. I was supposed to travel with 2:45 am bus NY to Baltimore, I had my bag by my side, the driver said young remove that bag or I will thrown out of the bus. I told him that I will have it on my lap because I want to rest my head on it. The driver went down came up with two corps and said this is the young lady.I was asked to step down and they opened the drunk and gave me my luggage’s and the driver drove off.

Greyhound totally sucks, don't ever ride them, if you value your well being. With a prepaid round trip ticket, it took my wife three days to get home in what used to be a bus ride of 18 hours. They were rude and hateful, and she will never ride them again. Spent a total of 6 hours on hold with complaint number. Absolutley they should be boycotted and out of business.

My boyfriend got on the bus here in Corvallis, OR at 7:35am, since he had to work at 1:30pm in Portland, OR. Normally, the bus is a two hour ride, versus an hour and a half by car. It's now 11:30am, and after being stuck in Salem (halfway in between Corvallis and Portland) for more than two hours, the bus finally just got on the road again. The wheelchair ramp broke, and another bus had to be called out.

Maybe I'm just biased because my last and only experience with the Greyhound was horrible, but shouldn't a simple 80 mile drive take less than 4-6 hours? I believe it will be 1:30pm by the time my boyfriend reaches his destination, consequently being late for work.

Nice job, Greyhound. I wonder how long the buses take to get from state to state. Needless to say, I will NEVER risk that week long trip...

I asked other bus company to serve Ottawa/Gatineau, but their answer was that this is impossible because Greyhound has the exclusive right to Ottawa area. So we all here in Ottawa are slaves of the monopolist Greyhound . No wonder that the fares are excessivelly high and the quality of its service more than poor.

Whatever happened to customer service I myself will never use Greyhound again.

I was traveling to Ottawa Ontario with my fiance Chris for a visit to his brother, my fiance purchased our tickets the day before us bus departure, the next day we went to board our bus and the driver advised us we were on the wrong bus and we were traveling to Toronto Ontario, we had to go into the bus station to make the correction and were advised it wasen't her mistake and in order for us to be able to go to Ottawa we would have to pay the difference for their mistake which was more then $80 on top of the $200 in something we spent to travel, I contacted greyhound and for weeks called them to see what would be done and I was promised a refund for our trip, well today in the mail I recieved a travel voucher for $80 and not the refund for the tickets as promised and then I was told by greyhound to mail the voucher back and they will determine what to do which will take another 6-8 which is stupid, is there anything more I can do or someone else I can speak to I have already made a complaint and spoke to people boarding greyhound that they are being ripped off and screwed over and will continue to do so till the issue is rectified.

Thank you.

After a 4 day horrible experience, lost luggage, stolen wallet, and a week of frustrating dealings with Greyhound, I'm putting out a Call to Action against Greyhound. Please read below for more information:

It's time Greyhound was held accountable, so I'm putting this action together to get everyone who has ever had trouble with Greyhound's bus system to call and complain about their operating procedures, lack of customer service, amount of lost baggage, and anything else you can think of that you, or anyone you may know, want to address with Greyhound Lines, Inc.

Action Dates: June 23 through 27, 2008
Action Time: 8:00 am to 5:00 pm Central Standard Time (so adjust the times for your time zone.)

I believe if you can post this information in your Blog, on Message Boards, on Forums, or email it to your friends. If everyone then calls, sends letters, creates picket lines outside your local Greyhound station, faxes Greyhound and Laidlaw on June 23 through the 27th, perhaps they will understand just how unhappy everyone is with their bus service. Also, please consider finding and taking another bus service. If you know of a bus service, please list it so others can learn about them. I've listed one below, after all the other information.

Unpublished location of Greyhound's Corporate Offices:
Greyhound Lines, Inc.
Criag Lentzsch, CEO
15110 Dallas Pkwy
Dallas, TX [protected]
U.S.A.

Do NOT call the listed phone numbers for Greyhound [protected] is given but only reaches a voice system and it's almost impossible to reach a live person on the [protected] official Greyhound number.), instead reach a live person by calling any of these unpublished numbers:

Operator with Executive Office: [protected]
Bryan: [protected]
Ursala: [protected]
Safety Dept: [protected]
Claudette: [protected]
Jennell: [protected]

These are the numbers that I was able to reach people, however, you can try to reach other live people by dialing 214-849-82XX (put any number in for the XX)

The Parent Company (the company that owns Greyhound) for Greyhound is:
Laidlaw Inc.
55 Shulman Boulevard, Suite 400
Naperville, IL 60563
U.S.A.
Phone: [protected]
Fax: [protected]

Other Bus Services:
Trailways services some areas, so please see this website to see if they service the areas you are traveling: http://www.trailways.com/schedules.asp

Another great website to find bus services: http://www.apta.com/links/transit_by_mode/bus.cfm

Service in Memphis is horrible. The ticket employees are rude, rolling their eyes, sarcastic not helpful at all. One positive point. The ticket employees in Columbus, Oh were friendly nice and helpful.

Rude and disorganized they do not care about us in the least bit even if I ban them they could care less there's no empathy and no help like im just a hassle and in there way to only do the bare minimum ifveben that .they are literally only there for the paycheck .im a single female traveling. Alone ing the winter with several feet of snow all around and eight months prego to be exact which they knew and refused to help me with my bags or seating .i was in the restroom at a stop way out in the middle of know where .i had to use the store restroom due to the disgusting nature of the bus bathroom covered in puke and urine etc not did it lock .while inside uncontrollably throwing up from motion sickness and smells frontage bus bathroom I was left there alone with everything I owned on the bus including my jacket and shoes only wearing slippers of course it's impossible to get a human or help from calling greyhound I was stuck abandoned cold and full of nauseous anger sadness and anxiety how they can leave a person behind without an announcement or checking for empty clearly occupied seats I had absoulutly no one to help me causing me to walk miles hitchhike take mumble city buses and pay for cabs to get me to a city where I could get a couch to my destination a very expensive trip home .after all that my bags were stolen and they held no remorse for my situation not offered any apologies or a complaint from andcreprecussions for the irresponsible driver leaving a single full term pregnant mother without a warm jacket or shoes out in the cold looking everything I.ownef on still have no clothing to change into or any clue as to if or when I'll get them back or a claim on them for a replacement instead I gratitude and the runaround and no resolution or getting hung up on after extremely long wait time greyhound won't loose any sleep over my situation or me not returning as a customer due to them knowing it'll not impact there profits with all the people in my situation of needing to travel and greyhound it the least expensive option it's pathetic and sad but Thomasville never change I strongly recommend other means of travel and if impossible get insurance doing to your belongings pack a alphabetized and per before you get on don't exit to bus if possible and expect the worst good luck

I lost my two luggage 10/6/2022 thur morning 8 05AM bus driver stated my ticket was the wrong date told me to go back to I side the station I with back and the ticket person started is not wrong coming back to the bus leaving me and .my two luggage I went to greyhound bus station email all got was repeated email this don't any since to me it's time stop this are stop riding greyhound bus

hello my name is tracy hayes i just took a trip to philadelphia from detroit changed buses in columbus ohio i got my lugagge from the bus an place it on the bus going to philadelphia when wegot to pittsburgh theytold us we had to get off the bus so they can clean it which was supposed to be 30mins but it was 1hour exactactlly so as we proceeded to load the the bus i am clearly looking thru the window an a passenger was asking the emploee about his lugagge an the employee was clearly getting ready to give him my luggage as i proceeded to get on the bus i ask the emoloyee why was he just going to give him my lugagge without looking at the tag he replied oh i am sorry so i took my luggage from the passenger .an gave to the employee an told him to look at the tag an read the name he said i am sorry so i watched him put my luggage back underneath the bus so i proceeded to get back on the bus so when i arrived in philadelphia my bag was not on the bus no where to be found an i have been waiting for them to get back to me on to where is the location on where is my bag but they are constancely saying they havent found it an there are not liable but all my valuble my work laptop my jewelry my shoes close all my personal exspensive stuff my nephew baby close i just brought are in that suit case valued at over 6, 000 dollars so yes they are responsible an liable an i have spoken with my attorney i have my bagagge claim ticket an they will be held accountable no matter what.because anything thats carried undernearh the bus are there responsibility thats the purpose of the bagagge claim ticket.

Good old American Grey Hound is run by outsiders in Manilla. Call centers are useless. Missisng bag, from Mt Laurel NJ supposedly was stopped in Newark NJ and was to be returned to Mt Laurel NJ. Mt Laurel claims never received it, but they didn't check the bus when it arrived, then was told it made it to Pittsburg PA again it's so hard to get a direct number to these locations phone always goes to Manilla. Bag was supposed to be returned from Pittsburgh to Mt Laurel. Bus to arrive today at 2:15 we will be at the station in Mt Laurel waiting... this is the most ridiculous and poor customer service. They give you a tracking/claim number but then when you call back they say it's not in the system. This is worse than the airlines.

Greyhound lost my luggage on January 1 I’m just getting it back today on January 13, now that I have it back a lot of expensive stuff is missing. They are really rude and careless and I want to sue them for stealing out of my suitcase but I don’t know who to call or how to start . Any pointers?

I purchased a ticket for my daughter to ride the bus from Ft. Collins, CO to Kansas City, MO.
She boarded the bus in Ft. Collins after she finally found it (since the website gave 3 different address for the bus station). She arrived in Denver where she was to switch busses to continue on to Kansas City, MO.
She was ready to board the bus, the driver told her to get a tag for her luggage. My daughter asked if she had time since the line was quite long. The driver assured her she had time. The driver took her bus ticket and while my daughter was standing in line to get her luggage tag, the driver left her in Denver, all alone for her very first bus trip. No money. No transportation. She knows no one there. She was left alone and frightened for first bus trip. She was coming home to see her dog before the dog died of bone cancer, and to spend the holiday with family. She contacted her friends in Ft. Collins, but had to wait almost 2 hours in a place where she knew no one, everyone was rude, the employees and drivers would not help her.
I contacted the customer service line four times and was put on hold for such a long time that I finally gave up and called back. No resolution with those four calls. Then my husband 4-5 times to speak to someone to get the issue resolved, but he experienced the same treatment. The customer service people transfer you and you remain on hold until you give up. Worst service and customer care I have ever seen!

I was told by a greyhound station employee my luggage was sent to Dallas TX after the driver gave my luggage to the wrong person and she returned it. Greyhound says they can't find it. My life's in that suitcase!. Told by employees at greyhound station they don't actually look. What do I do? Pam31037@hotmail.com

This just happened to my fiance tonight. He was also trucking and had to come home with all his stuff...including important personal papers which were stolen right off the bus at a stop. He wasn't allowed off the bus since it wasn't his stop and the other passengers were allowed to just grab whatever bags and leave with no one checking if they own the bags or not. He is so mad and upset I'm sure he'd be glad to join in on a class action lawsuit!

Grey hound lost my luggage from Charlotte NC traveling to Long Beach Ca, greyhound assured me with the specail handling ticket that I didnt have to keep checking to see if my luggage was on the next buses. Well, 2 months passed since then, I was issued a check for 250.00, dollars, I had clothes, quilt and other items in the luggage. I also paid the extra 15.00 since I had 2 luggages.to put under the bus. However, I did receive one luggage and not the other one. I believe I should have been refunded the 15.00 and the value was worth more than 25.00.. I rather have my luggage insead of two hunded and fifty dollars.Now, since this happened I am scared to travel grey hound with luggage

Greyhound canceled a ride and caused me to miss my flight and forced me to spend an extra $127 to get home and now they refuse to help and still haven't even refunded me the price of the ticket that I never used. Customer service is rude and nasty and not helpful at all. I have spent hours trying to resolve this and they refuse to help. I am out of money through now fault of my own because I trusted Greyhound.

POOP SERVICE. Almost always late for at least half an hour. it sucks!

I can relate to these complaints because I too had a bad experience with Greyhound. They have a thing about refunding your money back. They will tell you that lie about mailing the tickets back to the refund center in Dallas and you wait and wait but no refund. Although after a while you will be told that your tickets were non-refundable and the only thing they could possibly do is sent you a travel voucher for the money you purchased the tickets with. It is not like a person will be traveling by Greyhound after a bad experience back to back. They have a way of trying to trap people in riding that stupid bus. It is just too bad that there is not enough people complaining and letting the world know the real truth behind Greyhound's little trick. Greyhound is a BIG JOKE!

My Future wife and I were on a bus that the driver didnt check the breaks, and we were stranded by the highway 3 hours waiting for another bus, when we finaly got to seattle we were promised a full refund and 3 weeks later still no refund

greyhound has terrible customer service. they jerk you around and they act like no one can do anything too them. please STOP greyhound from treating consumers like garbage. all companies should have to answer to someone, PLEASE HELP US GET THINGS RIGHT WHEN IT COMES FROM OUR WELL BEING.

I included a photo of my 5 year old. I was traveling with my family ( husband and 5 year old child) today from Michigan (8-15-09) when i came to chicago. In chicago i asked to make sure ( as i was promised would not be a issue when i purchased the tickets) that i would be able to sit by my 5 year old child. However 4 different greyhound employees told me no i would not be able to accompany my 5 year old child along the 6 hour trip by his side at 1 am in the morning to st louis. They had no compassion or understanding of my need to be with my 5 year old and to be beside him on to take care of him on this trip. They quoted saying its first come first serve for the seats. That they would not be able to provide my child who is 5 a seat next to me or my husband. They said i would have to sit him by a stranger... Please keep in mind this bus travel 6 hours without any light whatsoever except one short stop. My child would have been sitted by a stranger where i would not have had any visibility or been able to observe him. had i not become hysterical and finally after 20 minutes almost of me crying and screaming saying i will not put my 5 year old child on the bus with a stranger in the dark night without even bus lights for 6 hours and I also begged for management which never came they finally made us a seat together. However this seat was right behind a man watching pornography. I had been under the impression that greyhound was a family site... but they tried to separate me from my baby and tried to force me to neglect his safety and allowed us to be exposed pornography... he is five years old... and when i complained about it all they said was go get a complaint form. When i tried they said they were out of complaint forms. Please alert other families who are concerned about there children's well being, that they very well may be separated completely from there young children, and there children and themselves can very easily be exposed to pornography, by alerting people to my experiences, so they can protect themselves, and there children from such traumatic happenings, by making this public. You may use my name and any other info you need.

Greyhound is Horrible. I have been traveling way of grey for 10+years and they are mostly ALL rude and non-caring employees. I believe this to be because of their monopoly like bus service. Recently this past beginning of april (A1 through 2 to be exact) (I live in Virginia Beach, VA) attempted to go visit my cousin in Nashville, TN that I have not seen in 3 years. It took weeks of preparing and people taking very valuable and limited time off to allow the visit. I purchased a ticket and proceeded to make my travel..when I arrived in Knoxville, TN we were told that we had to switch buses immediatly so I proceeded to gather my guitar and bags to move to the next waiting bus..after waiting in line I arrived at the driver(a she) who was taking tickets. WHen I handed her my ticket she refused it because it was STILL IN THE PACKET THEY PROVIDE. She then rudely handed it back and equally rudely demanded me to take the ticket out of the packet. I then kindly but wearly asked her because my arms and hands were full could she be kind enough to open it for me..at that she became INFURIATED and DEMANDED that I leave the line..I of course objected..she refused to let me on the bus and told me I was a rude punk! I then in desperation proceeded to go over to a few other employees stand a couple buses down and explained what the situation was... at that I was told by a EXTREMELY RUDE Jack Wallace that I must have been rude and mean to her for that "kind old lady" to treat me that way! MONSTROUS! I then proceded to leave them knowing that they were not going to help and went to the front desk asking and explaining my happening. I was told "nothing can be done" and I was told to wait for the next bus which was at least 6 hours away. I then asked for the manager and found out to my complete amazment that Jack Wallace was the manager. the bus then left. I proceded to ask Jack for file a complaint papers and HE REFUSED TO GIVE ME ANY. At this I am stranded 700+ miles from my home and my cousin not having access to come get me. I stepped outside to smoke a cigg and Jack proceeded to come out and start taunting me and calling me degraditory names such as quote" A damned hippie" and "what are you on drugs or something?" at this my anger is showing in my voice. Then a duty cop for the station comes out and says "So whats wrong jack" Jack then proceeded to tell her white lies and half truths and she LAUGHED. then when i asked if I could speak my side of the story in private to her, she flatly and rudely told me quote-"no I dont wanna hear your ###" I then noted that they would cause major problems for me if I did not get away. I walked Knoxville for the next 5 hours untill the next bus came and while I was waiting in line they called reboarding passes only I waited in line and gave the next driver (an equally sour faced man) my reboarding pass who then proceeded to have a fit and said WRONG BOARDING PASS! GET THE HELL OVER IN THE NEXT LINE! so I left it at that and went to the other line..after he came to me again he mumbled that I must be "stupid, deaf or something" which annoyed me because I do have a confirmed hearing disability so I said " as a matter of fact sir I DO have a hearing problem! At that he said "yea right sure I still think you don't listen worth a hell" after accepting and punching my ticket. I proceeded to turn around and say " NO I believe it is you all that don't listen!" At that he threw my ticket on the ground and said "you an't riding my bus!" I was stunned and in shock. I asked him kindly please be reasonable, damn near begged because I was stranded in their town and he COLDLY AND FLATLY IGNORED ME. ALONG WITH THE OTHER EMPLOYEES THAT WATCHED THE ENITIRE EPISODE.
I then had a voided ticket, 200 dollars, no place to stay and no way of getting out. I had to walk to a near by expensive hotel to ask the desk employee who as VERY KIND to help get me in contact with my girlfriend in Virginia Beach, VA to spend 300 more dollars on flying me out of that town because I now had a void ticket. It was one of the worse experiences of my entire life. when I arrived back I immediatly called the complaint line to greyhound and a "Mrs. Smith" told me they would investigate my happening and contact me back soon for the details of it. I never recieved any calls or notices and June 30th I recieve a greyhound voucher in the mail with NO NUMBERS or anything but a paragraph saying they value me as a customer and for my troubles I recieved $135.00 half of what the ticket cost good for only another trip on their line.HA! I am not finished with these cruel people and if they think that a fake bribe will shut me up they truly and extremely mis-underestimate me and my friends and family.
I plan to take enormous actions against these people and greyhound lines. I have contacted all witnesses and people involved and they can expect to see me in court. If you have had equally terrible experence with this company please contact me at drummingdanny1@yahoo.com
Thanks for taking time to read this and I say NEVER let them belittle us. Peace, Daniel M. Rigney Jr.

greyhound is awful, the employees are rude. My 13 year old son was stranded at
phoenix bus station and was told e would have to wait 8 hrs for another bus. He used a strangers phone to call me and i drove to phoenix and got him. We were out 70 dollars because greyhound doesnt refund or care about their customers

Incident
On July 4 2008 i was in Memphis taking pictures of people enjoing themselves. After i left Peabody Hotel where i took some nice pictures and i went to the greyhound (i dont feel like spelling word "greyhound" with Big letter) bus station and stood there at the end of the public cross walk, leading to the greyhound entrance. I stood far away from the entrance and began to wait for my wife to pick me up as we agrreed before. it was about 7.30 pm. uddenly some afro-american female - security guard ( company ASAP )from grayhound came up to me and angrily told me:" you can't stand here, they dont want you to stay here." I asked why i couldnt stay there and she began to shout at me, : "dont stay IN FRONT of the bust station, or i will do smth(i couldnt understand what exactly she was going to do but i felt threatened because she was angry and had a gun). So i went to the very left end stood there, not in front, but rather behind the front, waiting for my wife to come. Then the same female security came and began to shout at me: "i told you to not stay here on greyhound premises, get out of here or i will do smth." (again i couldnt understand what exactly because she was shouting and talking not clear.) i then took my wideocamera and went to the right side of the bust station and when i passed the entrance i saw her and asked her where i could stay and why she was singling me out when there were about other 10 people staying there and she again began to shout at me agressively, saying, : "they are waiting for the bus, and if you are not waiting for the bus you cant on grayhound premises!" (she was screaming and i felt so bad because other people were looking at ame as if i was some kind of a thief or another bad person.) i videtaped her at this time shouting. 4 of July was ruined for me. I came home very upset. I often use greyhound bus lines myself and i shall admit that stuff working ther are mostly rude people who shout at you, dont care about your baggage, do not provide any good customer service. Buses inside are dirty, stink horribly with urine and other bad smells comming from the dirty toilets. Often doors in toilets are broken and if you sit at the end of the bus, then you will have to smell that ### smell several hours. DELAYS ARE HORRIBLE TOO. i cant believe that this is happening in USA. I travelled all south and central America and buses there are better. Here they perhaps don't have competition and that makes greyhound treat people as they want. i wish i could use another bus lines but there are not any that i know in Memphis.

im up set why the bus driver never tell you how much time we got for used the store o use the beth room im customer for long time, before they play movies and now they play what they want, so you tell me the, wy they use the cell whent driving, and play music what they want to lesiting this is my fith time to meke this report how many more, you tell me and this is an AMERICANOS BUS LINE, AN ONE MORE, I GOT SOME MANY COMPLAINS NO TV, TALKING AN THE CELL WHENT DRIVING, REST ROOMS REALLY BAD, NO COMUNICATIONS WHENT THEY STOP EN ANY STATION, HOW LONG HE SI GOING TO STAY AN THAT STATION SO WE CAN BUY SOME THING TO EAT O USE REST ROOM, IF I PAY FOR A SERVES YOU NEED TO GIVE THAT SEVES YOU OFERT ! HOW MANY MORE DOU YOU WANT ME TO REPOT, AN YOU NEED TO CHEK DOES OPERATORES AMERICANOS BUS LINE OPERATORES !EVEN I CALL CUSTOMER SERVES IT WAS CLOSED, WHAT SERVES IS THAT

the greyhound website under station locations does list hanford but when you click it for the address it does not even say the address or where the bus stops in hanford california. when u click hanford on the greyhound website for the address it only says

Bus Stop
Bus stops [identified with a (B) in Greyhound Ticket Center] provide limited schedule service for a large number of locations, which do not support a full-service terminal or agency. As a general rule, no ticketing, baggage, or package express service is offered at these locations. Some of these locations may be at a local airport or transit center, while others may simply be a stop along a highway route, without an enclosed waiting area.

Passengers should be aware that no Greyhound ticketing facilities are available at bus stop locations.

ALL stations and agents of Greyhound are listed on the website, PERIOD! If you are too inept to plan a trip then blame it on yourself, not a company that handles thousands of passengers on a daily basis, they cannot and will not babysit you or your responsibilities, in a pefect world YOU would handle your greatest concerns instead of dropping it in someone else's lap. As to the drivers, stop blaming them for tarnished customer service because they deal with the rudest ###s that exsist, once again, on an hourly basis, who can't be ADULT enough to act properly on a bus with 40+ other people, it's soo sad to see people tring to be a social center of attention on a ###ing bus! give me a break! Grow the ### up people and you will be treated like an adult!

My daughter was only 16 and was caught off guard by the driver failing to stop. She was dropped off at the next stop and The DRIVER should have become involved in communicating to us where she was. Yeah, something was not right.. the driver failed to drop her off at the right stop and then correct the situation by working with us. He could have called on her cell phone to us. In a perfect world, my daughter would have asked the right questions, but when you buy a ticket, and your father speaks directly to the driver before departing, you would think a company like GH whose sole function is to take people from point A to point B would be able to get it right. As a follow up, I asked Greyhound to refund her ticket, at least. They wrote a BS form letter of apology and nothing else. I was more insulted by their failure to look into the situation. Yeah, something is wrong- Greyhound

something is not right..

why didn't you ask the driver for the address?

My experience with them on 9/29/23 was enough to make me travel another way cause they are thieves and liars. You pay these prices and the service you get is lousy. They wanted me to pay extra for a seat that's not taken. I'm done with them. This will be my last long distance trip with them. Their busses are late but customers get nothing but an apology but if I need to change my ticket it costs me. I reiterate they are thieves and liars. They lie to steal our money.

I booked a bus from Johannesburg to Cape Town for 9:30am but I'm still waiting it's been 3hours and I called the helpline number so that they can trace it for me ,but they kept saying that they will call me back of which I was never called.I'm here waiting for a bus that I don't where it is .

I have been unfourtanetly been stuck using greyhound all through university and now living in Toronto On. Sadly, it is the only affordable public transportation to my home town between Toronto and my university town. A quick overview of things that piss me off before getting to an actual example: in the past 5-7 years the prices have TRIPLED yet it seems there are less tellers and customer service aviabale. Sure, the coaches are a little nice... But for 2-3 hour trips why do we need a fancy bus? I'd rather just not pay these ridiculous inflated buses. Buses never leave on schedule yet if you don't get there 30 mins before your trip, they won't guarantee you a seat... Even if you buy your ticket online a week in advance. It 2015... My little cousin in first year computer science could program a way to count seat sales over their network. How do you overbook buses so frequently?! They used to allow same day travel but now its strictly only for your ticket time... Which I might be able to get behind if it yieled any actual results like not being refused on a bus a pretty purchased a ticket for. The customer service is horrible. Any sort of issue with your travel? Good luck getting it resolved. The agents seem stretched so thin they won't even acknowledge you if you try and ask a question. When I was in school there were at least three times when the bus just skipped my university stop even though I bought a ticket from my school explicitly online. Lastly, thourghout the years several student groups have tried to open alterbative public bus services (most students have complained about similar bad experiences) and greyhound sued the crap out of them. Students starting a business obviously can't fight this so all these smaller towns are stuck with no alternative to go home and visit their families. They know they have to maintain a monopoly becuase their service is garbage and people would jump on board with another company ( even if the prices were the same, just because anyone who has to rely on them has at least one story about just horendous service). I've personally had several bad experiences, but here's the worst: last year when my niece was born I was living in Toronto On. I got the call at 4 am that my brothers partner had gone into labour and booked the first bus back to my hometown London On. When I got to the bus station I was told the bus and the next few after were fully booked and they could get me on until a 4pm bus (almost 7 hours later). Then they amagically found a spot on a new express bus system they had ( which isn't faster then regular direct routes they just made it seem a little fancier to board the bus and somehow justified inflated prices)... But they were going to make me buy a whole new ticket and not refund my old one! For their screw up! Since it was an important event I took the hit and resolved to deal it with later. After waiting to talk to the customer service agent for 20 mins and being spoken to rudely. At this point i was getting upset, they refuaed to help me.. I hadnt splet the night before becuase i wanted to get on the first bus i could tp be with my family. I started to get upset. The agent then just refused to deal with me. I finally had to find a manger and the end result? They only offered me $15 greyhound dollars... Which can only be used at a teller.. Where prices for tickets are doubled compared to inline advance tickets. The $15 didnt even cover the dofderemce between the prices so i was useless. So I basically paid twice for a ticket because they overbooked a bus. PS no one ever followed up with me calls or emails to customer service.

Anyone know of a good lawyer I can contact to see about a lawsuit against greyhound.
My son, who is 14, and my fiance' rode Greyhound Bus Lines from Youngstown, Oh to McAlester, Ok. They got on the bus in Youngstown, Oh and began their trip. Their first stop was in Toledo, Oh, When they went to get on the bus the bus driver looked at my fiance' and my son that my son could not ride the bus without an ID. The bus driver then made a big scene and humiliated my fiance and son, he made them then go buy another ticket for $200 which we did not have. My fiance is a disabled vet and we live month to month on his disability check. The bus driver then finally let my son on the bus. I then called Greyhound Bus Lines and talked to a supervisor whose name was Syliva and she told me that the bus driver had no right to do what he did that my son was traveling with his father and that what 14 year old has ID.

I am trying to find out if we have a case or not. I am also looking for a lawyer that will only charge us if we win. Like I said before, my fiance' is disabled and we don't have a lot.

Thank you,
Amber Chewning

Please contact me @aznaom22@gmail.com if you have had experience with being yelled at or kick off the bus also if you are mentaly or physical disabled i am in process of trying to get orinizations to help with this problem i am disabled mentaly and told him that and he still kick me off bus

Everyone, file a complaint with the Federal Trade Commission and with the Better Business Bureau.
Only then, when the government steps in, will these ### get the hint.

I agree completely with anyone that has a complaint with Greyhound. I tried to order a ticket online friday night, having to be back at work on Monday morning. I went online to order going through the whole purchase and when I got to the final PRESS purchase it said "transaction can not be completed" but as soon as that happened I got an email from BB&T (my bank) saying it went through and my account was charged! When I called Greyhound they said they could not help me and I would need to contact customer service (which is open Mon-Fri from 7am -7pm) Mon at 7 in order to fix my problem. So I took more money out of my account and tried another method, the phone. The woman on the phone went through the whole process and than said "youre billing address did not match your transaction did not go through, so I get another email at that time and it says that an amount again has been taken out of my account. Since I was still on the phone I asked the woman if she could check again if it went through, telling her I got another email stating that it had. SHE HUNG UP THE PHONE ON ME. So I called back and spoke with five difference ppl, Vanessa (told me to call Customer Service), Ramone (same thing) Mary (same thing) and Nicholas (who told me if I called corporate they would help me). Needless to say I have talked to everyone with no resolution. They simply say they are not responsible and your bank is. It is Christmas week and I have a hold on my account for two tickets from greyhound without a confirmation number or bus ticket to prove it. I finally had my boyfriend purchase a ticket for me because I had to be at work Monday at 7am and needed the ticket. They will not refund his amount because "they provided me with a service and I used that service" Yes I used that service 3 tickets and 300 out of my account later. The customer service people were ALL incredibly rude, unprofessional and unhelpful. Customer Service needs to be open on the weekends considering that is when A LOT of people travel and need help with the horrible people that are hanging up and transferring calls to other agents. This is a huge way of transportation and since it is the cheapest that is automatically assumed that they will get the most business. I encourage Greyhound to get better agents, a better training staff and maybe actually pick up their customer service lines and deal with the customers that allow them to even have a business with more respect. It is shameful that you would have this many unsatisfied customers.

I am grateful to my son for buying me the Greyhound bus ticket as a gift, and he cannot afford Amtrak or plane ticket and neither can I. I also LOVE Greyhound, but the Customer Service people need to be KINDER to SPECIAL NEEDS customers. There is the Americans With Disabilities Act!
Also if we could carry our "special handling" baggage, we would!
We do NOT like being treated like "A BOTHER".
Thanks. I do like riding Greyhound. I do NOT want the workers fired.
I am only asking them to do their jobs and to at least TRY TO BE POLITE and respectful of ALL of their customers.

I DON'T KNOW WHY THIS "CARMELA" IS STILL WORKING FOR GREYHOUND! THAT MAKES GREYHOUND LOOK REALLY BAD! WELL WAIT A MINUTE...SORRY THEY ALREADY LOOK BAD, THIS JUST MAKES THEM LOOK WORSE! IF SOMEONE TALKED TO ME THAT WAY AND ESSPECIALLY IF MY CHILD WAS THERE, THEY WOULD REGRET IT AND I WOULD HAVE NOT LEFT THAT PLACE WITH OUT LETTING EVERYONE KNOW WHO SHE WAS, WHAT SHE HAD DONE AND AND HOW HER ATTITUDE WAS! THEN I WOULD OF MADE SURE SHE WOULD OF BEEN LEAVING HER JOB BEFORE I LEFT THE BUILDING! I DON'T F**K AROUND WHEN IT COMES TO PEOPLE TREATING PEOPLE LIKE S**T THAT THEY DON'T KNOW AND WHEN THEY ARE ONE THE JOB! THIS LADY NEEDS TO BE FIRED AND SHE DOES NOT DESERVE HER JOB, SHE DESERVES TO BE PUT IN A CAGE BECAUSE IT SOUND LIKE SHE ACTS LIKE AN ANIMAL! IF YOU WAKE-UP IN A BAD MOOD OR YOU ARE PISSED-OFF ABOUT SOMETHING OR SOMEONE YOU DON'T TAKE IT OUT ON INNOCENT PEOPLE YOU DON'T KNOW AND DON'T KNOW YOU! YOU CHOOSE THAT LINE OF WORK TO SERVE THE PUBLIC, IF YOU CAN'T HANDLE YOUR JOB AND BE A DECENT HUMAN BEING AND TREAT PEOPLE RIGHT THEN GET THE F**K ON! PEOPLE NEED TO GET THIS LADY FIRED!

CARMELA was very very very RUDE to me yesterday in the NY station ! I was talking to her and told her that I didn't receive my tickets online because of a problem in their system, and suddenly she threw the papers on my face and told me to move away and that she didn't want to help me anymore ! I told her give me your name, because I'm going to make a complain, and guess what she said, HERE IS MY NAME, IF YOU CAN'T READ IT I'LL SPELL IT TO YOU !

HOW RUDE IS THAT ! doesn't she hear herself ! If someone told her that isn't she going to feel disrespected ! ... she is unprofessional, and its weird that she's still working there !

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Greetings!

I started my trip from Ft Eustis bus station @ 0430 Sunday morning and was due to arrived at my destinaion at around 1200 Midnight Sunday ( now I told that my trip would be delayed in Nashvill TN and would arrive at my destination 10:00am on Monday) This in my view is unacceptable I payes for a service and I feel that proper notification should have been afforded me. Now this aspect of my travel will cause undue hardship on my body and personal finances. Please reply.

Thanks!
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