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GoldCar Rental
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2.3 551 Reviews

GoldCar Rental Complaints Summary

179 Resolved
372 Unresolved
Our verdict: Engaging with GoldCar Rental, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
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6:33 am EDT

GoldCar Rental Car rental

I rented on Doyouspain.com with the company Goldcar two cars for my stay ( we land at midnight of March 10th and departure at 11 a.m on the March 12th) with my friends in Tenerife with an original price of 26, 16€ per car, paid online. Then we arrived at the airport to collect the cars, we went to the Goldcar and two workers started the paperwork, and that when we realized something was wrong, first the two give us different prices for each car and added this and that for us to pay, so we stopped them and told them why the conditions are different for two exactly same car and what did we paid for online ?! At this point we paid for the first car an extra 210€ plus the fee we paid online, very upset for being scammed because the price, we told them that we just want one car since the workers were very unprofessional, making a lot of mistakes . We preferred to lose the 26, 16€ that we already paid for the second car and went to rent from another company and paid more than half the price of Goldcar but with much much better service. Even after we felt robbed and were treated very poorly by the Goldcar workers, we didn't want to ruin our little stay in Tenerife so we paid and 5 of us used the car that Goldcar rented to us to get to the hotel vincii which was about 10minutes from the airport. The car felt very uncomfortable to drive but since we are no expert in cars, we just thought that was normal since is a car we never drove before and we were sure that a company that rent cars do their job properly and check their car regularly for the customers to drive safely after they ask so much money, right? On the next day we went to the volcano teide as we planned before, we had a very rough car journey and then we were half way from driving down from the mountain, I stared to feel that the car's BRAKES wasn't working ! I was really afraid for our lives and want desperately to stop the car since we were going down from high altitude and we could fell from a cliff if the car won't stop, because we weren't going fast we manage to pull the car and tried to park safely but without the brakes was so hard and dangerous, we went off road a little. Scared and shocked, local people of the little town that saw us came to the rescue and helped us to push the car back to the road. We called the assistance of Goldcar and then the local people also speak to the in Spanish to make the situation very clear to them, the assistant just told us to wait for the Goldcar driver to come and pick the broken car in about half and hour or forty minutes then call them again to collect us and take us to the airport to get another car! We told them that we don't want to ever use another car from them because we don't want to risk our lives another time e want at least a refund ! We waited for more than an hour but no one from Goldcar came, so the local people explained to the Goldcar assistant and they agreeed to give the key to the driver of Goldcar when he shows up. The locals called a taxi for us and we went back since we already waste so much time of our little stay and got such a big scare, but still hoped that the Goldcar company will take responsibility. A few hours later I called the assistance again because they told me nothing about the situation, clearly they were just happy they got the money and don't care about the customers at all ! The assistance told me to call customer service who was not helpful at all and nothing was explained to me or mention an apology or a refund !
When we arrived on the morning of the 12th at Goldcar window and explained the situation and wanted someone to explain us what to do, the worker was so rude and gave a complaint form to fill and treated us like trash or criminals when the goldcar should be arrested for almost killing us ! I filled the complaint form and asked a refund but when I got back in Italy I just received and email from customer service that says that their are top company with high quality service but sometimes this can happen because they have so many cars and customers! I'm beyond disgusted, they didn't gave us our money back nor apologize but just wash their hands off ! This can be accepted ! we paid for nothing, we couldn't use the car or the fuel or the insurance that they made us pay! I want a proper respond and and a concrete solution for what happened to us ! It's our right as a customers !

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11:26 am EST

GoldCar Rental Not enough information, extra charges

On Sunday we returned from Mallorca. We had a rental car for 9 days. The price should be about CZK767, 16. About 30 euros. On arrival we were very tired. At Goldcar, the price climbed to 380 euros. Included 120 euro per full tank. We did not understand the items we were supposed to pay, but we paid. Can you explain that to me? It was ordered by my girlfriend, I did not know the details. Otherwise I would not pay. We have been easily robbed.. No more Rencar. Take care.

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7:45 am EST
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GoldCar Rental Car rental

GoldCar - [protected]
Car - 8265KMM
Client No - 7613162
Client Name - Stephen Colgan

On collection (15/02/2019) I asked for an attendant to check the vehicle with me. They said they where every busy and was there obvious damage larger than 5 cm. There was a mark on the passenger rear door covered up with touch up (this is not in the dispute although I have a picture as it was a possible concern)
On return (18/02/2019) I asked for the vehicle to be checked while I waited they said they where very busy and I should just return the key.

I have since received a report with 4 pictures supposed to show damage.
In picture 1 I can what looks like a water mark (these are so slight I over looked them on collection).
In picture 2 I cannot see any damage yet there is a charge associated (these are so slight I over looked them on collection).
In picture 3 I can see a slight scratch magnified (these are so slight I over looked them on collection) (rub/water mark).
In picture 4 which is the best view you see no damage what so ever.

I dispute all claims for damages to the vehicle 8265KMM under my care.

If such marks exist. These marks (very hard to see) where on the vehicle and are so slight they did not appear on the report nor where they noticeably visible to the eye on my visual inspection, there prior to collection and/or as suggested water marks post cleaning or polishing (grey polish).

I will open a claim the European consumer centre - Ireland and by Credit Card Services to dispute the total amount of €580 (€180 -picture 1, €200 - picture 2, €200 - picture 3) for additional charges to my rental of 8265KMM as in error.
I request that the pictures be taken again and resent shown new date after cleaning and polish believing these will disappear.
Kind Regards
Stephen Colgan

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12:27 pm EST

GoldCar Rental Car hire mileage charge

I hired a car on the 4 feb 19 to 8th feb19 from gold cars and i'm very disappointed with the treatment I received.
I had to queue for 1hr 15 mins to register.
When I got home there was an additional charge of £40.75 for milage when it did not state on the customers copy of ;
General terms and conditions for car rental anything about a mileage charge and on the rental booking web site it states mileage free.
This is a deciteful way of extorting more money from customers by not been transparent about charges.

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3:27 am EST
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GoldCar Rental added charges

To Whom,

I do not agree with the €60 charge for a general cleaning of the vehicle and expect it will be refunded. After a full week''s rental I hardly think the car was excessively "dirty". Also we were forced to pay a diesel supplement even though we had insisted on a gas vehicle. We would like that refunded also. And finally, the car was given to us with a big dent in the right side passenger door. We would like an additional discount for that also.

Also, since no rep. for interrent/ACE was present at the airport, we were forced by Goldcar to pay € 200 extra for insurance. I don''t know who is responsible -rhodium, interrent/ACE or Goldcar, but we are extremely upset by the rental experience.

Please get back to us ASAP with the refund(s) or we will take legal action and give yet another bad review to all 3 companies unless we know who is responsible for what part of the over-charges and general bad service. We will await your reply (a few days) before proceeding with our complaints and reviews. Sincerely, R. Montano

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7:40 pm EST
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GoldCar Rental goldcar booking no [protected]. at arrivals terminal office, malaga airport.

Car was hired on the 18th January 2019. There was no problem with the car and it was dropped off on the 22nd of January 2019 as agreed on the hire contract.
I knew that there had been no damage to the vehicle as I was very careful and after 48 years of unblemished driving experience I was happy and confident that there had been no damage done.
I also have had more than twenty years of car rental service with Goldcar in Spain and France and have had no real complaints until now.
Being honest and perhaps a little naive I parked the car in a good spot below a spot light in the check-in area. I double-checked the car for any damage which I might have missed but there was nothing to report.
However when I presented the car to the check-in agent he pointed out a superficial scratch on the top of the boot lid and told me that I would be liable for this damage. I immediately assured him that I was not responsible and also that the minor scratch did not damage the paintwork and could be easily removed with a good wash and a rub with a little wax polish. He assured me that it was okay and that everything was sorted so I could go to my flight without any further worry.
However at 18.14 on the 23rd of January I got an e-mail from Goldcar as an AGP Notification to say that I had been charged 200 euros for this alleged damage.I have attached a copy of this charge. It says "Check-in Hatchback door" although the car was not actually a Hatchback but a 5-door saloon and the alleged damage was not even significant or noticeable and typical of everyday wear and tear for a car of this age.
I am stunned, disappointed and shocked that Goldcar would try to obtain charges in such a dishonest and underhand way particularly to a long time and loyal customer.
I await your response to my complaint before I may have to pursue this disgraceful action further.
Please ask your Customer Services personnel at Malaga Airport to investigate this issue immediately.
Kind regards,
William Horner
(Copy of mail and photos to follow)

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10:56 am EST
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GoldCar Rental unauthorised payment taken from credit card

I rented a car pick up Bologna Airport on 10 September 2018, return 18 September 2018. This booking was through Rentalcars.com and the booking reference is [protected].

The process and rental was trouble free, all payments were made and subsequently I got confirmation that the contract was closed.

However you have just taken an unauthorized payment of 55 euros from my credit card in the past few days.

I would like this money refunded. Can someone contact me to confirm that this will be done.

Paul Adams

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6:01 am EST
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GoldCar Rental (non) hire of a car

When visiting madeira 20-30/12/18, although we arrived 21st december, the only thing that spoilt our visit was the very, very poor service and bad and aggressive treatment we received from this company. Appropriate reviews have been entered on google review and tripadvisor.
But they assured us they had given us a full refund when cancelling the hire car (because they had failed to meet the terms of the contract I had arranged).
But in fact they retained gbp20.14.

I know and understand the "non-return" deposit part of the terms and conditions, but this wasn't a cancellation of the contract (hire) by me, it was goldcar failing to meet the terms of the contract thus "frustrating" its terms.in contract law that is a void contract, and as a consequence I am entitled to a full refund.

I need your help to get this money refunded please.

Philip burbury [protected]@hotmail.com
+[protected]

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3:21 am EST

GoldCar Rental excessive deposit and inflexibility of staff

Inter Rent Car Hire - Booking reference GB449941990 - 8-12 December 2018

Joan Flint
9:48 AM (1 minute ago)
to CarTrawler

I feel I have to inform you of the distress I had at Birmingham Airport at the Goldcar/Inter Rent office. I had paid for the car through Ryanair at an excellent price of 36, 36 for 4 days. However, when I presented my Credit Card for the Excess deposit I was told the amount for deposit was £1400 and my credit card would not approve the payment as the credit limit is 1200. They also would not accept my own Insurance "Insurance4CarHire" and insisted I paid for their insurance. This resulted in me having to use a debit card to pay the additional payment of £199.95 bringing the total to £236.31 for 4 days of hire for a small Citroen DS3. The excess deposit InterRent insisted on seems excessive to the extreme. I have just booked through CarTrawler via Ryanair with Enterprise and only £250 is required as a deposit. I realise I may be at fault for not reading all the paperwork beforehand but I have never been charged such an excess by any other Car Hire company.
Joan M Flint

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3:21 am EST

GoldCar Rental car hire

I rented a car online. Price was 187, 5 EURs however it charged 422 EURs. I was not notified about this price in any of the steps of my reservation. Also after I realized the actual amount charged on my bank account, I had checked it several times. Simulated the car reservation again on the live website but it still showed 187, 5 EURs. What happened was theft! I talked with a person in the branch and showed the situation on website, they told me it should not happen and I should write this to Customer Services with screenshots, claiming my money back. I wrote the issue as they directed me, but never got an answer. I will never book again, I do not recommend it to anybody! booking nr: [protected]

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4:46 pm EST

GoldCar Rental car rental

Dear Sir, Madam.
Last may 2018 the 6th I booked a hire car the Ryanair website Goldstar rental company
I supplied my email address [protected]@iolfree.ie and a typo sent [protected]@iolfree.ie with a letter N missing
A €25 deposit was taken from my credit card.
I did not receive a confirmation email and awaited same.
I thought I had booked the car with as i booked the Athens flights with Aerlingus
as the flights were booked through that airline.
About a month later i decided to book a larger car and tried to track my confirmation but I presumed I may have deleted it.
I contacted Avant credit Card who were unable to contact the rental company unless I believed a fraud had taken place.
The name of the hire company was not on my statement. and the transaction could not be identified to a company without me making a complaint of fraud.
As i did not know the name of the company I contacted several rental hubs and direct to hire companies in Athens without success.
I was forced to hire a car with another company and days before i left I was charged the remaining balance by the still unknown company at that time of €92.36.
I contacted eight different companies and hubs but was unable trace my booking.
I dont know how usual or unusual it is to be unable to get the name of the company you pay through your credit card but I feel i exhausted all efforts to trace the company with the intention of upgrading the car not to cancel my booking .
Can you please look at this case for me
Avant card said the mistake in my email was and while they were not able to give me the name of the hire company they said Gold car refused a refund
I would have availed of the rental if I had received my confirmation
If you could look at my application for a refund or to credit me with the amount I would be grateful i asked my credit card company to get the name of your company and it took awhile to get the details back

Booking Reference number /Voucher GR95818400

yours sincerely
James O Byrne

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9:49 am EST

GoldCar Rental unauthorized credit card changes and unethical behaviour

When I went to pick up the hire car from the Gold Car office at Faro airport, the rep was really off with me when I refused the excess cover, as I had already taken excess cover out in the UK. He wouldn't come out with me to check the car and according to the details, there was no damage on the car. I did look around the car and could see nothing untoward then or even at the end of the trip when I dropped it off. However it was 8:30pm, dark and the car was parked at the bottom of the parking lot where there was little light. On my return, the eagle eyed rep who greeted me, immediately found 3 tiny little dents no bigger than half a cm on 3 areas of the car. He was somehow able to see them immediately from distance, despite me being barely able to see them at close range. He then took me to the office and gave his paperwork to an agent who I then proceeded to have an argument with about whether this damage had occurred whilst I had the vehicle. No one in the office would help or come with me back to the car to show them how ridiculously small these imperceptible dents where, and that there would have been no way for me to pick up this damage in the dark, or, for that matter, in daylight. The manager of course wasn't there. I have now found that Gold Car have a reputation for making false damage claims against people when they don't take out an excess policy. I am convinced that your staff at Faro are running a scam where they give a customer a car with minute damage so that they can charge them for supposed damage during the hire. Gold Car has already been fined 2 million Euros for these sorts of dealings and I am fully prepared to make sure the relevant authorities know what is going on at this office, unless I am re-imbursed the money that was taken.

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9:05 am EST

GoldCar Rental car rental

We rented a car from goldcar using the website doyourspain.com. We paid for rental and insurance and had all necessary documents along with a visa electron credit card with sufficient funds on it. When we arrived at goldcar desk at Mallorca airport they refused to give us the car stating that the card is not credit. Although on the card itself its stated its credit and we even called the bank that confirmed that the card is credit. After a long and unpleasant negotiations we ended up with no car and spoiled mood in the beginning of our vacation. Also their staff is very impolite and even rude with customers. The lady at the desk refused to double check the type of the card, she just turned it down without any solid basis for this.

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11:13 am EST
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GoldCar Rental dodgy staff, plus concealing overcharges

In August I hired a car from GoldCar, Barcelona Airport, through the agents DoYouSpain.
The hire was 'pre-paid', was for a petrol car and was for 'full / full' fuel.
When I collected the car, I was charged €57.21 extra. This was itemised on the invoice given to me as 'airport tax' and 'smart return'. This amounted to €35.21 on the invoice, however, €57.21 was charged to my card.
(the difference was for a 'diesel supplement'. For a petrol car?)

At the pick-up office, on the car park, it was chaos. There was no sign of any staff wearing any GoldCar uniform. Behind the desk, in the office, was a couple of 'local males' who told me they were not GoldCar staff. There was also a small 'local' family hiding behind the counter.
On finding the GoldCar colleague, I asked for them to remove some tapes which were fastened in place, stopping the use of one of the rear seats. This resulted in several 'low-lifes', obviously not staff but pretending to be interested parties, descending on the Seat Ibiza from all angles and part of our luggage being stolen, containing over €800!

I complained to DoYouSpain about this incident and about the standard of GoldCar's staff.
DoYouSpain made their apologies, then sent a copy invoice, pointing out even more charges which had been fraudulently witheld / erased from my original invoice!

The airport police and the local police were alerted to the situation in the car hire carpark, to which I was told there are many criminals hanging around the airport car-hire offices in order to prey on tourists carrying money!

I have been advised to take this up with the European Consumer Centre as GoldCar (or GoldCar staff) are clearly scamming their customers, especially those who are pre-paying through agents.

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9:22 am EST
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GoldCar Rental firenze italia

I took a car at goldcar Firenze airport . I booked it on Expedia with a very attractive price. When I took it it was dark night and the car was damaged on the right side. When I returned it they found a very small damage I didn't see at 11h30 pm. They said it was my responsibility and they want me to pay 240 euros for a very small damage. Scandalous, and they never repair the damage.
So AVOID BOOKING WITH THIS COMPANY

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1:13 pm EST

GoldCar Rental car hire overcharging

Estimado señor

Referencia. Número [protected]

Estoy escribiendo para quejarme sobre mi reciente alquiler de coche desde el aeropuerto de Málaga del 20/10 al 23/10/18.

Cuando llegué en la recepción presenté el comprobante de alquiler que indicaba claramente que 20.85E era pagable, y que ya había pagado el recargo del aeropuerto y el alquiler de GPS a Economy Bookings. Tengo una póliza de seguro con franquicia en el Reino Unido, por lo que no le compré un seguro adicional.

Sin embargo, en el mostrador de Goldcar, se puede ver en el documento adjunto que me cobraron varios extras, incluido un recargo duplicado en el aeropuerto y el alquiler de GPS (que luego se descubrió que no funcionaba) que Goldcar me aseguró que tenía que pagar. El único extra que quería agregar al alquiler fue un conductor adicional (23.65EUR). Al final, me cobraron 217EUR en lugar de los 44, 50EUR que esperaba pagar.

Esto significa Queen en total, por un alquiler de 3 días me cobraron 238.90EUR en lugar de 65.80EUR que había contratado a pagar cuando reservé en línea con Economy Bookings. Andreas en su recepción, confirmó al regreso del automóvil que el GPS no funcionaba.

Por lo tanto, solicito un reembolso de 187.85(?) EUR; incluyendo el precio del dispositivo GPS que no funcionó.

Atentamente,

Nick Walker.

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5:06 am EST

GoldCar Rental cleaning fee

When renting the car at Tenerife South, the lady at the desk told us as we paid for a full cover insurance, we do not need to check the car or take pictures as it is all ok and can just take it and go. The state of the back seats was already stained but we did not say anything as we did not need to worry, as being told so. There were just two of us and we have not even used the back seats for anything, so we do not agree to be charged €150 for cleaning of back seats which we have not used and which should have been cleaned before we rented the car anyway. If there was something wrong with the car, why your staff did not tell us anything when we returned it? Why the person at the desk did not specify anything at the time of renting? I believe we should be getting the car spotless when renting in the first place, and it was not the case. The staff taking the car when returning said everything was fine and we would get our money back soon. It is very easy to charge customers for something after they have left the country and are very unlikely coming back to solve the situation. We were renting via www.economycarrentals.com several times around the world and never have experienced such service and attitude, if only knowing the Gold car company before and doing some research, we would NEVER rent with them.

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2:03 pm EST
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GoldCar Rental unlawful car hire charges

Upon arrival at Mallorca airport we were completely ignored by Gold Car rep called Marc until he stated: "Ok, the total price is 279, price is including deposit, complete package and the airport tax". We have questioned him about what does he needs us to pay for as we have already paid for the car hire and have extra insurance. He stated that Gold Car do not offer cars for 12 euro a day and said: "This was only the reservation fee". When we asked him to explain what the complete package was he stated: "It is a price for the car". We have been asking him to explain what did we pay our Brooker and insurance company for showing him our paperwork, his answer was: "For nothing, for reservation only". As this was inconsistent with our paperwork we have once again have asked him to confirm that we have not paid for anything yet he stated: "for reservation". He carried on saying complete package is the car hire price. The conversation went on for several minutes and we have reordered it.

We have queried the charges with escalation team straight away and their reply weeks later was shocking: "I have reviewed the recording and we can find no evidence that you were forced to take the coverage" and that we should have known better. What coverage? This have not been mentioned before at all. It is really clear that God Car employees are lacking basic knowledge about their company's term and conditions. He demanded money straight away, completely dismissed what was written on the booking/insurance paperwork and lied in my face that a we have paid for "nothing", just reservation, calling our Brooker a problematic middle company, while claiming that GoldCar does not offer cheap cars i.e. £12 a day. Our evidence provided to Gold Car (voice record) leaves no doubt here and no misunderstanding.

Furthermore, Gold Car have not yet provided us with "Hoja de Reclamciones" form although we have asked several times.

Gold Car is yet to explain to us why in their reply they are referring to "no evidence that you were forced to take the coverage" where in fact, the word coverage has not been mentioned before by anyone at all? We have been told at the time again and again and again that we have to pay for car hire, airport tax and deposit because the payment we have made to our Brooker so far was for "nothing, just reservation"?.

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5:50 am EST
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GoldCar Rental car hire charges at las palma mallorca

Arrived at Las Palma Mallorca on Oct 11th 2018 and was met by a very pushy agent who insisted that I took their additional insurance. I exxplained that i had already taken additional cover with Rentalcars.co.uk. He spent around 15min warning me of consequences if i didn't take the cover. He offered free petrol and a car upgarde but i still refused and signed the 'DO NOT ACCEPT' section of the agreement.
On return to UK I was shocked to find that the 1400 Euro deposit had been taken from my credit card and only 1317.25 Euros had been refunded. Currently I am out of pocket by £134.68 and Rentalcars have been over a month trying to resolve the issue.

Before my purchase I Regret that I did not look for reviews on the web.
I repeat my advice...AVOID THIS COMPANY.

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Update by Higgslane
Nov 13, 2018 5:52 am EST

Arrived at Las Palma Mallorca on Oct 11th 2018 and was met by a very pushy agent who insisted that I took their additional insurance. I exxplained that i had already taken additional cover with Rentalcars.co.uk. He spent around 15min warning me of consequences if i didn't take the cover. He offered free petrol and a car upgarde but i still refused and signed the 'DO NOT ACCEPT' section of the agreement.
On return to UK I was shocked to find that the 1400 Euro deposit had been taken from my credit card and only 1317.25 Euros had been refunded. Currently I am out of pocket by £134.68 and Rentalcars have been over a month trying to resolve the issue.

Before my purchase I Regret that I did not look for reviews on the web.
I repeat my advice...AVOID THIS COMPANY.

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4:45 am EST
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GoldCar Rental car hire : [protected]

Hello,

My name is Rashid Ahmad. I very recently visited Malta with my family (wife, 1 year old son and 3 years old daughter). I hired a car from 25th to 29th in Malta with the following references:

Booking Reference Number: MT446423670
Agreenebt no. [protected]
Car Reg: LQZ 061
Make: Citron C3

This was supplied by Goldcar at Malta International Airport. It was around 10 pm when I was handed over the car. The person who was handling the delivery insisted me to see the car if there are any damages on the vehicle. I responded to him that it was your car, you should know the damages and inform me if there are any. He told a white lie and said: "No. My car is free of damages." But when I inspected the car I could see some scratches on the vehicle here and there and keep in mind it was 10 pm night time and I was with toddlers who were very unsettled and tired due to the flight. So, I told him about those scratches which he put on the papers. I told him it was night and there might be more if examined in day light. He responded it was OK. They have to follow the procedure. So I did not give it a second thought and took the car and drove to the hotel with my family.
When I reached the hotel, I again examined the car and I found a very slight dent on the upper side of the body. I took the photo there and then in case any thing happens. Next morning, in the day light I again had a look on the car and found there were bit more scratches which were not marked at the time of the delivery, so I took a photo of that too there and then. I kept driving the car, and enjoyed the rest of my stay in Malta but only until I was about to fly back.

When I went to the car rental park to return the car and gave the keys to the attendant. To my surprise, the attendant after taking the keys of the car, within seconds, spotted about scratches on the car and said these scratches were not marked by you when you took the car, so you have to pay. I was baffled. I explained to him that when I took the car it was night time and was not possible for me to see every bit in detail. Next morning I saw there were scratches and I took a photo as well. He went really harsh and said "That's it. You have to pay!" He behaved as he was some Maltese supreme court judge. I was really annoyed and tried to explain him again thinking he might not understood me. He threatened 'if you are not paying, I am going to prepare an invoice and we will deduct the amount from the held deposit.' It was really annoying.

Although, I had the full insurance and all damages were covered, I again explained to him there was also a dent on the upper body of the car which was not marked at the time of delivery and you still haven't noticed it. He said: "Okay you will have to pay for the dent too which he could not spot at the first instance." We told him we had full insurance, if there was anything wrong, our insurance could pay but he should try to understand. Why would we tell him about a dent which he even himself couldn't notice. But he remained ill-mannered. When I asked him about his manager, he said he was the manager. (To be honest, I don't think he was the manager, but if he really was the manager then you should seriously revise your policies to hire the employees).

My wife then tried to explain but he did not listen at all. My wife asked him if she could see any log of the damages of the car by the previous users. At this point he went really rude. He threatened me to pay or he will not give a single penny back to me from my deposit. He was behaving like a drunkard and was so rude. He was not listening and tried to intimidate us in the presence of our 3 year old daughter and an infant. My daughter became so terrified. I did tell him off. He had some papers in his hand (I think, he it was an invoice he was preparing) which he tore into pieces and got up of his seat and literally threatened us face to face. Seeing this disgusting behavior, we left the premises ASAP to avoid being attacked by this fat goon.

I went straight to the desk of Goldcar office inside the airport and explained everything to them. The guy at the office listened to me very attentively but said he couldn't do anything as they only deal with the paperwork and have nothing to do with the cars.

I was extremely disappointed with such indecency that I along with my wife and two kids had to face. It almost ruined our trip at the end.

To my surprise, I have now seen my bank statement which shows that I have been charged 1089 Euros. They haven't provided me anything about this deduction. I have been calling them, and no response. I have sent them emails but no response. This is really frustrating and annoying.

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GoldCar Rental In-depth Review

Pricing and Affordability: GoldCar Rental offers competitive prices and affordable options for renting vehicles. Their rates are reasonable and provide good value for money.

Vehicle Selection and Availability: GoldCar Rental has a wide range of vehicles to choose from, including compact cars, sedans, SUVs, and even luxury cars. They have a good selection of vehicles available, ensuring that customers can find the right car for their needs.

Customer Service and Support: GoldCar Rental provides excellent customer service and support. Their staff is friendly, knowledgeable, and always ready to assist customers with any queries or concerns they may have.

Booking Process and Ease of Use: The booking process with GoldCar Rental is straightforward and user-friendly. Their website is easy to navigate, and customers can easily book a vehicle online in just a few simple steps.

Transparency and Hidden Fees: GoldCar Rental is transparent about their fees and charges. They clearly state all the costs involved upfront, ensuring that customers are aware of any additional charges before making a booking.

Vehicle Condition and Cleanliness: GoldCar Rental maintains their vehicles in good condition and ensures that they are clean and well-maintained. Customers can expect to receive a clean and reliable vehicle when renting from GoldCar Rental.

Insurance Options and Coverage: GoldCar Rental offers various insurance options and coverage plans to provide customers with peace of mind during their rental period. They have comprehensive insurance options that can be tailored to individual needs.

Pickup and Return Experience: GoldCar Rental provides a smooth and hassle-free pickup and return experience. Their staff is efficient and ensures that customers can quickly collect and return their rental vehicles without any inconvenience.

Additional Services and Amenities: GoldCar Rental offers additional services and amenities such as GPS navigation systems, child seats, and additional drivers. These services enhance the overall rental experience and cater to the specific needs of customers.

Overall Satisfaction and Recommendation: Overall, GoldCar Rental provides a satisfactory rental experience. Their competitive prices, wide vehicle selection, excellent customer service, and transparent policies make them a reliable choice for renting a car. I would highly recommend GoldCar Rental to anyone in need of a rental vehicle.

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Contact GoldCar Rental customer service

Phone numbers

+34 965 943 186 +390 645 209 634 More phone numbers

Website

www.goldcar.es

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