Godrej Appliances / Godrej - product & services (Ac) - defective product and vague service
This is to inform you that I have purchased an AC from Sham Lal & Company, Sadar Bazar, Delhi Cantt, New Delhi 110010 on 19th Apr 2015 Inv. No. SLC/2015-16/RI-279. Since then I am facing issues with the product, initially when they delivered the AC, after installation it was creating a weird sound, which after diagnostic found that the fan inside it was broken and after 2 days of struggle it was replaced by the company representative. Sooner as I started using the product, I started suffering with another defect; the water was splashing out from the back, even after proper water outlet and setup was done by the Godrej technician itself. I complained it to the concerned dept. They send another technician, who informed me that it is a product defect and it is designed in such a way that water splashing would give extra cooling to the temp inside room. (Seems like an escape route for him as he was unable to find a solution for this problem).
Now it has become a pain for me, I am living on the 1st floor and my neighbors living downstairs started complaining about the water draining in their front yard. The water flow is so high that now they are complaining to the resident authorities.
This purchase has become a new burden for me. Even after paying 25k for the AC, I am feeling cheated and no-one in the company is providing any solution to my problem.
I had talked to Godrej Technician named “Arun”, who told me that this is the way product has been designed and he can’t do anything, advised me to purchase a tray from a local market as a work around. Later I discussed with Godrej Customer care, who provided me the number for Mr. Sanjay Rawat (Delhi head.), who said he is only looking for south Delhi and can’t help it. He gave me another number for Mr. Vishakh (Manager – North zone), who said he has many other customers to talk. He has more than [protected] customers and he cannot listen to me. He gave me his email id and said will get back to me, which he never did.
In the overall scenario, I would blame the product, the staff (Technician and Managers), company and retailer who didn’t explained me this added feature of extra cooling.
I am done with all these follow ups now and finally I think I should seek any legal advice, Thus I am writing this with a hope for assistance from you!
My contact number is +[protected] / Add: DB 56C, 1st Floor Hari Nagar, New Delhi 110064.
This is to inform you that This is almost two months now! I am facing issues with my Godrej AC and no one is listening from the service dept. I got a contact number from the customer care of godrej for mr. Vishakh and he seems to be the most difficult person. He is least concerned about the customer’s issues, It seems like he holds a good position in Godrej and no one can actually go against him.
Anyways, I will not stop with my complaints and If needful I would seek advice from the court as well.
As I mentioned about my complaints for the product I purchased, Its getting over n over day on day, My neighbors (living downstairs) are threatening me to file a complaint as my AC due to a defect or the design is throwing water not from the outlet but from the otherside.
As per technician visit, this is the new design Godrej has invented but now this has become a curse for me and I am completely fed with follow ups, making calls to customer care, supervisors, service Incharges, Area managers etc.
I wish to return my AC now or else I would ask my credit card company to dispute on my transaction or I will go to court.
This is my request to you to please do not test the patience of your customers. They also have work to do other than doing only followups with your staff.
Please advise what should I do now?
Shall I look for the court or Is there any other solution to my problem?
Amar S. Mishra