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Glasses USA / poor responsiveness and return policy

1 United States
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I am having issues getting a refund for my glasses purchased from GlassesUSA. I had returned my initial pair of glasses because I did not like the fit. When I got the second pair, they were damages to the frames and lenses. I filed a second RMA, but I was not getting any response from GlassesUSA. I followed up with an email but still was getting no response. I ended up purchasing glasses from another vendor. I finally was able to connect with a service representative via chat. They said that due to policy, I could only exchange my second pair or get store credit. I explained my situation and how their company had not responded so I had to go elsewhere. They said based on that they would be putting through a request for refund. Once my request was received by their refund department, they rejected it restating their return policy. Twice now I've explained that their non-responsiveness had led me to another vendor, and both times they simply restated their return policy.

Mi
Jun 19, 2018

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