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General Motors / 2003 lemon cadillac cts

1 United States Review updated:
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I purchased a 2003 CTS from Gm dealer in July 2005 that only had 8, 000 miles and still the warranty. It vibrated when I test drove it and they said the rooters needed rotated. Left with the car after that and still rotated so I took it to another GM dealer who rotated the tires, problem solved. First rainfall the back passenger carpet soaked. Took back to GM dealer and they had it 4 days and said it was the sunroof, so they pretty much gutted the interior looking for a leak caused by the sunroof. They even left it set under their car wash for 4 hours and no leak, but a pile of sediment and rust from the water, which I then had to have it detailed to clean. The leak was from a plug in the tire wall that had not been plugged on assembly line. Chrome rims corroding and they took them and dipped and cleaned and repolished. Noise from rear end and they haven't figured that out yet. Took to car wash with 9, 000 miles and the rear light cover, which is most of the rear end fell off. Had to glue it back on. One GM dealer told me he was sure this was a GM exec car that they drive and put thousands of miles on and gut the dash to make it look new. Car still leaks and vibrates and makes the noise. GM says warranty voided in April of 2005 because car was purchased in 2002. GM ***. For the price of a Cadillac I got a piece of crap! Various other warranty issues too numerous to mention. Don't buy GM!!!

Va
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Comments

  • Ne
      29th of Aug, 2008
    0 Votes

    I am not even sure if putting a comment here would make any difference to customer service in India ...but anyways just trying my luck I guess ...

    1.)I have booked Spark 1.0 PS
    model but the car test drive was done in 1.0 LT model and the
    information regarding back tray( dickey tray) was not communicated to
    me and this was a shock for me when i went to take the delivery of the
    car.
    2) Car was not delivered on the specified time.
    3) Car was
    delivered with very less petrol and the low petrol alarm indicator was
    on when i took the delivery. After approaching to the executives of M/s.Talera Motors then they told that they are helpless.
    The
    car petrol tank got dried up soon after 1 km from the showroom and i
    had to tow the brand new car to the nearest petrol pump.(its a shame for the car
    manufacturer to have such ’D’ grade authorised dealers)
    4)
    I had given the car for servicing on 24-06-2008 and i told the car
    pick-up person to deliver the car sharp at 4:00pm as i have to travel
    out of station.

    But after several reminders to the service
    station, my car was delivered to me after 2 hours. I had to cancel all my
    appointment just because of your efficient dealers.
    5) The
    car petrol level indicator was showing more than 1/4th level before
    servicing, but after i got the car, the petrol level was just near to
    the empty level.(This is what a middle class person expect
    from M/s. General Motors, authorised dealer service stations and that
    too in this era of costly petrol)????
    6)Last and the most important,
    the car was delivered in a very very dirty conditions. The whole
    interior was dirty and there were mud stamps on the rear seat.
    Dash board was also dirty with all types of permanent marks on it. The
    area near the mats was horrible and same was the condition of the
    exterior body.
    When i called up the service manager, he told me that
    the washing people are new, so there might be complaints regarding
    cleanliness.

    Now you only tell me what shall i do? This is my
    first car and this is how M/s.General Motor is treating their new
    family members. I had the worst experience of my life by
    purchasing General Motor car. Shall i sell my car and buy some other
    good brand, who knows the customer value and importance.

    I would
    humbly request you to take strict strict action against such evil
    practices. Its the GENERAL MOTOR’S name which is getting spoiled and
    not anybody else. The end victim is the poor customers who are attched to General Motors.

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