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Geico Insurance / auto insurance

1 United States Review updated:

So I have been with Geico for a few years. I have been well taken care of with no complaints up until now. Today I received an email with a request of an updated address and so when I logged in I was prompted to do so. When that was done I had for some reason received a new quote. My bill went down and I was saying to myself they had my new address on file since the summer of this year why didn't my rate go down then? So I called and Genovi told me they didn't have a updated address on file for me. I said that is ironic because I was receiving correspondence during the summer to the new address. They basically are not trying to give me the reduced rate since the summer and they just simply took money from me, but they collect their money each month. I am a loyal customer, but this is messed up and I don't like it.

Re
Nov 16, 2016
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Comments

  • Po
      17th of Nov, 2016
    0 Votes

    Did you ask Geico to reimburse you for the previous months?

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