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Geek Squad / I phone 7

1 Canada

Called Geek Squad regarding an I Phone 7 not working, not charging up. Spent 2 hours on the phone, mostly on hold, transferred to 5 people. Found out that I was behind in payment because when I called to switch the billing to a different credit card it was not entered into the system. I was also being billed for a cell phone that was not in my name. The lady I was talking to in the end was extremely helpful and I feel bad that I got upset at her for other another persons mistake. I up so tired of dealing with Geek Squad and all the hassle it in involves. I am seriously thinking of cancelling their service. The incident number if you need it is [protected].

Ap
Oct 15, 2018

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