My laptop stopped powering up, so I took it to the Geek Squad at Best Buy. They said they would send it out and it might take as long as 2 to 3 weeks to repair it and I'd get a call with a repair quote?. So, I had no choice but to buy a computer to use in the interim for my bookkeeping business, so I opted to upgrade my desktop computer'. A week, or so, later, I got a call from the Geek Squad, saying that the socket into which plug the power supply was damaged and that in order to replace it, they had to replace the entire motherboard because it is attached to the motherboard on my particular model|. They waid it would cost me $500 plus, so I told them not to fix and to just send it back to me, since I could practically get a new laptop for that". So, I bought a new laptop and got back on track with my business.. When I got the old laptop back, I took it to a PC repair shop and they said they could probably just solder a new receptor on it for $50.. I left it with them and the next day they said they didn't have to do anything to the computer -- that it was working fine! I think Geek Squad fixed the receptor, and was going to charge me for a new motherboard (whether they replaced it, or not), and charge me $500 plus
Ive purchased numerous products and services from best and geek squad and never really looked to see what else was out there. Big mistake...
I started listening to the advice of my friends and looking into other companies that would rival the services our family has purchased from geek squad(ie software installs for virus programs, removing the junk off the new pc, removing the viruses that got onto the new pc 3 months after it was purchased, etc.) We found a couple companies and tried their services and tested some of the things that they offer. I would like to propose to everyone a service that rivals geek squad and has a more cost effective approach to computer services. You can understand their workers also.
We've used secure remote support for a few things lately and they've saved us a lot of time and money taking our computer to geek squad. I would like to try and let everyone know to atleast look and see whats out there before you settle on geek squad or anyone else. secureremotesupport.com has a pretty good name, and has outdone geek squad in our opinions.
Sorry for the ranting, im a little irritated with geek squad lately as they helped caused a problem with our vista not loading correctly on our machine.