Geek Squad

I bought $8000 worth of items from Best Buy. Two TVs, mounts, HDMI cables (almost $100 each) and paid $400 to have them installed. Unfortunately I could not be here when the technician came out. So the installer decided it would be best to put the TV over the hole I had the builder leave for wires to be run so they do not show. So now I have a $400000 house that I cannot run any new wires in for TV and A/V connections because I paid your technician(s) to come install my TV.
I called to have the guy come back and fix it and someone's said their "boss would call me back" but he never did. I am in medical school and do not have time to track down your team to do the job I paid them to do. Since no one there seems to care I suppose all I can do is just go online to every star rating service and give bad reviews for best buy and geek squad. Since I am sitting here staring at my great LG TV's PS4 screen that will not connect to the internet because I cannot run the wires through my wall for it I guess I have nothing else to do.
So I am sure this will not make it to the executive complaints department like I have been trying to for the past hour but in the unlikely event that someone sees this who cares, please send me the address for where I can send a copy of the letter I am sending to the BBB.

For years we've been paying every month for the protection plan on our cell phones. I dropped my phone and cracked the screen and needed to use the Geek Squad protection service for the first time EVER. I went online and scheduled an appointment to get it fixed. Several hours later I received a voicemail message that I needed to call the Geek Squad because they needed to cancel my appointment. When I called I was told that "some things" came up and they wouldn't be able to fix my phone at the time I'd scheduled. He asked if I could bring it in the next day at 3 pm. I told him the earliest I could get it there was 4:30 pm, after putting me on hold to check with the "tech", he said they couldn't do it at 4:30 pm, but they could get me in at 4:40 pm. I said that was fine and the appointment was scheduled. The next day I received a call from the Geek Squad around 1 pm, this time she tells me that they can't fix my phone at 4:40 pm because the tech leaves at 5:30 pm and it'll take 2-3 hours. I asked why they scheduled me for 4:40 pm knowing that would not be enough time to fix my phone. She said that she didn't know who had "helped" me yesterday and didn't know why they would have scheduled for that time. She asked if I could get my phone to them as soon as possible, the earlier the better so the tech would have time to fix it. I explained that it was an HOUR drive to their location and I'd have to make a few calls to rearrange my schedule BUT I'd get my phone there as soon as I could. I had to take my phone to my spouse at his work and he had to take off work early to make the drive to Geek Squad, he arrived there a little before 3 pm. Once there he was informed that THEY DIDN'T EVEN HAVE THE PART to fix my phone and they'd have to order it which would take ANOTHER 2 days. He asked to speak to a manager and was told that the manager was gone for the day. I was so ANGRY that I took my phone to be repaired at Batteries+Bulbs and paid $195 versus the $69 it would have been with the Geek Squad. I pay for a service EVERY month and when I needed to actually use the service they gave me the run around! HUGE WASTE OF TIME AND MONEY!

Sunday August 19th, 2018 from around 5:30pm - 6:00pm.
I went into the Best Buy located in Brandon, MB, Canada to have my screen protector on my phone replaced as well as my apple charging cable for my iPhone 7plus. I walked up to the customer service desk and was not greeted with a smile or hello, instead one of the 2 workers who was standing doing nothing casually at her own slow pace stopped talking to her coworker and then came to the counter to ask me what she could help me with. I said I needed to get a new phone screen protector and also a new apple cable. She proceeded to tell me that Best Buy doesn't exchange apple cables and I explained to her that I have geek squad protection and have done the exchange in the past with no issues at the Regent Best Buy in Winnipeg. She then repeated herself as if I was stupid and couldn't understand what she was saying and again said "We don't exchange apple cables". At this point, I was annoyed because she not once smiled during our interaction and seemed like she was doing the most so she could get out of helping me.
She then turned to the other worker who she was speaking with earlier and told her I was trying to exchange my apple cable and said it in a way to imply that I was trying to get away with something somehow. The other worker then repeated the same thing saying Best Buy doesn't exchange apple cables and she had never heard of them being exchanged. So now not only are they both telling me that they don't exchange cables but also that I'm a liar and that there was essentially no way someone in Winnipeg would've exchanged a cable for me because they don't do that.
My frustration grew and I asked to speak with a customer service representative who knows my account because he has helped me in the past to exchange my phone screen protector. The first girl said "well he won't say anything different and he's busy right now"...I was so angry at this point because neither of these girls wanted to help me and they also didn't want to page the one person who I specifically asked for to help me.
Finally, they decided to get the girl who was working at the Geek Squad counter and asked her about the apple cord being exchangeable and the girl confirmed that Geek Squad does exchange cables. Neither of the girls offered an apology or bothered to even acknowledge that the way they had been speaking to me thus far was unfair and rude.

Anyway, the girl did the exchange for the screen protector at customer service and then said I have to see the girl at Geek Squad to get my apple cable exchanged. So now I am at the Geek Squad counter and this girl is now saying she has no way of confirming that I pay for Geek Squad therefore, she cannot replace my apple cable. Again, I am being made to feel as if I am stealing from Best Buy somehow even though I have been paying for Geek Squad protection for a year and 8 months at this point. I asked her if I could just show her on my phone that there are scheduled payments that go out from my credit card every month and she said "I can't just take your word for it."

I now asked the girl at the Geek Squad Counter to page the gentleman who usually helps me with my account and she finally paged him and he was at the counter in 2 minutes. The girl at the Geek Squad counter went to the back to apply my screen protector to my phone. The gentleman who was helping me was courteous and asked me how he could help and I explained the situation to him as to what had been happening so far. He then went on the computer and tried his best to find the information that was needed for the apple cable exchange and then explained to me that there was some sort of password that was needed from someone higher up who was not working at that moment which I was not angry about because he took his time trying to help and did his best to help me get my apple cable exchanged. However, a manager came over at exactly 6:00pm and asked him to clock out and when he said he was helping a customer the manager told him to clock out again. At that point the only person who had been helping me was then forced to clock out and could no longer help me. The girl from Geek Squad then came out with my phone and returned it to me and then said she couldn't help me exchange the cable and that if I wanted to get it exchanged I should go to the Winnipeg Regent Best Buy where I usually get it done...which is a 2.5 hour drive from Brandon, MB.

I am just baffled at how poor communication skills these employees all had (except the one guy who helped me) and were so rude to me for no apparent reason. The first girl had a major attitude problem and from the looks of her face has probably never smiled once in her life, the other lady was almost incomprehensible when she spoke and was also very rude, the Geek Squad representative practically made me feel like a thief or that I was trying to pull a fast one on them when in reality I was asking for what I have been paying for and have every right to do.

After this experience I will not recommend Geek Squad Protection to anyone and furthermore, this was not even the first bad experience I've had with Geek Squad. I had to submit a claim on my iPhone 7plus and was sent a faulty, refurbished iPhone 7plus that had more issues than my own iPhone which has battery issues. I then waited hours on the phone being bounced back from one department to another in order to figure out if the phone I had been sent was faulty and then go through the process of returning the replacement phone. The woman on the phone was so unbelievably rude and did not explain anything in a way that was comprehensible and when I asked for clarification she purposely slowed her speech down to make me feel like I was stupid. I then asked her if I had been sent a refurbished phone as I had googled what could cause the issues in the phone screen and the only answers I had found were that the phone screen was replaced incorrectly and that is why it was having the issues it was having. The woman then paused for at least 30 seconds almost like she was asking someone if it was even ok to tell me whether the phone was refurbished or not and she then said "yes all the replacement phones are refurbished" and I then was very upset as when I had signed up for Geek Squad Protection I was explicitly told that if ANYTHING were to happen to my phone that I would receive a new phone and might have to pay $100 if there was damage to the phone. That was the only reason I signed up for Geek Squad and now I learn after I have been paying for over 20 months that I don't even get a new phone when I go through a replacement process.

There are no words that are appropriate enough to emphasis just how angry, frustrated and disrespected I feel from the LACK of customer service, lack of communication and lack of decency that I have experienced from the employees at Best Buy and Geek Squad. 10/10 will never recommend.

I called the Geek Squad customer service line to change a contact phone number for an upcoming service that had been scheduled at our home. The nice lady on the phone informed me that "I" could not change the contact number because the service call was scheduled in my wife's name. Interesting for a couple of reasons; I have the original receipt for the TV that is in my name and I am the one that scheduled the repair appointment. The nice lady on the phone obviously could not change or make an exception to this rule so I asked to speak to her manager. The individual that I was transferred to was probably not a manager and when I asked to speak to his manager, he informed me that "this was as high an escalation" as I was going to get. He then told me to have a nice day and hung up on me. Unfortunately, I did not get either agent's name but did want to vent about this to someone. I think it's an unnecessary policy but will have my wife call to change the contact number. My main problem is that I have to resort to this medium to complain probably because the work atmosphere at the call center is such that the agents would rather put a bogus manager on the line rather than upset one of their supervisors by asking them to speak to a problem customer.

I called today to cancel my Geek Squad Home service as I was over insured. I own 2 computers and each has full Geek Squad protection plan, so I didn't need the home service as I do not have other TVs or appliances for coverage.

When I told the agent that I wanted to cancel the home service, he was very rude. He rattled out a cancellation number to me and when I asked for confirmation that my 2 computers were still covered, he ignored my question, stated that I was cancelling the home subscription and then transferred my call to a customer service survey.

The survey he transferred me to was in French. I found that quite rude as I called the English CS line. Thing is, I am fluent in French, therefore was prepared to share my Customer Service experience in French. When I entered "0" to reflect my experience, the automated number did not accept my choice. When I entered "1", again my choice was not accepted. After 3 tries, I got booted off the system with no way to make my voice heard.

This is very bad customer service. I don't know why I should be mistreated and made feel bad for cancelling a service I don't need. In the end, they are not losing a customer, as my computers are still covered. The thing is with this kind of service thou, I will never again go to Best Buy to purchase anything!

I will make my purchase online and by pass there crappy Customer Service. If I behaved this way at my job I would lose my job. So Best Buy, you just lost me and all the other people I will be telling about this.

I bought a remote starter unit for my Acura TL 2013 from Bestbuy. This unit came along with the free installation. I made an appointment on January 18 at 10:00 am to install this unit in car. Attached screen shot with confirmation of appointment (NTQ92529 Confirmation number). Auto tech installed the starter and i took the car home and noticed that starter unit has some issues. My car's screen started showing some errors on the main screen. I re booked the appointment and take the car back on Feb. 14 12:30pm (confirmation number GTK052D1). Error message after the complaint did not clear and i was informed that these error messages are normal and should disappear after some time. I was travelling out of country for next 3 months and when i started using the car back again, it would not start and got stuck in the accessory mode. I had to tow my car to Acura dealership located in West Chester, PA. They reset the system and informed me that remote starter technician made a mistake and i have to UN-install the remote starter and it will cost $550 for repair. I took car back to Best buy on July 14 at 10:30 AM and uninstall the remote starter. Two days later while driving on the road my car stopped and went to accessory mode., I had to tow to nearest dealer and pay $50 to have it towed. Acura dealership charged me $130 for resetting the system and informed me that best buy technician made a mistake and they have to recheck to wiring and fix the issue. I dropped the car their and it took dealer 2 weeks to diagnose and fix the issue. Apparently during the remote starter the unit was spliced into main wiring and it was causing main fuse in the key less access power unit to only have intermittent contact, the starter was cracked. They had to replace the main fuse and the other wiring was removed. They charged me $544.05 to fix it. Due to the mistake made by autotech i had to go through this trouble. I am seeking from best buy $290 for remote starter + $130 Acura Dealership first time repair + $544.05 second repair +$50 towing cost = $1014.05 in damages incurred to me.

I have an act with Geek Squad and had no problems in the past. Today my computer crashed so I drove 45 mintues to to my local Best Buy so they can look at my computer. The guy refused to look at saying that I needed an apt. He wanted to give me one in two weeks. I told him I needed one today and that this store is 45 mins away from me he gave me one but was rude and made me feel like I was stupid and dumb because my computer crashed. There was no one else in line and I asked if he could look at in now he said "No I won't look at your computer "in a very rude way. He was just not nice and made very upset. All I wanted him was to look at my computer or check it in so someone else can look at it. It was a very upsetting experince for me he had me in tears and he did not care. I am getting my Master's degree and need my computer for my papers and such. I never had anyone at Geek Squad treat me that way, My computer is broken and I need it fixed and he seemed to not give a crap about my plight.

Here's how he was
"...when you were busy badgering* on my head..."
*badgering or some other worse term
"What did I just tell you?!"
Unapologetic supervisor that the person who came by my house ruined my entire morning and did not wait for 15 mins before leaving when accordingly he should have waited that long. If he told me I could've met him then, but they didn't."

The geeksquad agent had the same entitled attitude
First customer service associate was all the same
The supervisor had the worse entitled attitude
Entitled to be a priority above all else, inconsiderate of how they approach their customers, inconsiderate of anybody's time but their own. Inconsiderate and entitled only to be heard but not to listen.
They all perfectly know how to ruin someone's saturday morning. From the agent who came by my house, to the customer service agent and worse of all the customer service supervisor. Or maybe they are all worse. Inconsiderate and worse.
[protected] is the account.

August 2, 2018

Complaint is regarding the coverage for my device.

Cell phone with a cracked screen. Your website says "dont worry, we have you covered" much to my surprise when I caled to make a claim I learn not only do I need to make a $1120.00 refundable deposit I also need to pay $250.00 to have the glass replaced on my phone.

What type of extended warranty service is this. I have 2 cell phones registered with Geek squad as well as a Samsung Gear.

Best Buy staff spoke highly of your extended warranty service, telling me that everything was covered. " dont worry, even cracked glass will be covered"

Overall, your companies extended warranty and misrepresentation has ensured that I will no longer use this service and never ever recommend it.

My claim # is [protected]. Cracked glass - that Geek Squad wont fix.

I bought a new Samsung HD TVE, higih-end sound bar and Apple TV from Best Buy in Hopkins. I paid for delivery and full installation including set-up. I am visually impaired and am glad to pay for these services to help me make sure things get set up correctly.

What I got was a nightmare - Geek Squad outsourced the job to a 3rd party contractor called Installation Services who then outsourced the job to one of their, NON GEEK SQUAD TRAINED, 3rd party contractors. The guy called and asked if he could delay delivery a day because he just found out about it that afternoon (even though I had my window set up for weeks). When I called Geek Squad they blew me off and said some company called Installation Services was going to be there with all of my purchases and install within my window. They didn't believe me when I told them about the call I had just received.

What I got was late, and the dude was not informed he was supposed to do install and set up. Nor was he trained. It was a disaster - hours of me and this random guy who drove up in a Penske truck and was clearly a delivery man - not a Geek Squad tech - trying to set up thhis home theater. What a joke.

When I called Geek Squad to complain and ask for a refund on the installation because they didn't DO IT I got nothing but attitude from the customer service agent. They took no responsibility for this failure and just shifted blame to the 3rd party contractor they hired. THEY HIRED. When you hire someone to do work you are contracted to do you own the process and take responsibility for poor service. Geek Squad did not - they just threw their contractor under the buss and said there was nothing they could really do. No refund. TERRIBLE EXPERIENCE all around

I will never use this joke of a company a gain. They are jerks and tjhey are bad at their job. They don't care about their customers and they don't care about their brand. They care about rolling you for cash and then laughing at you when you complain.

We bought this TV on Sep 30th 2014 my global contract id [protected]. We have been having issues with this TV since 2017. We had agents visit our home on multiple ocasions replacing the TV remote, Wifi-module & finally the Mother-board. The TV freezes on us while watching & would not operate with the remote untill pluged out from the supply.
I had the last visit yesterday July 4th 2018 where the agent Mr. Rogers came in & saw the picture frozen & suggested another replacement for the motherboard. It has been frustrating for me & my family as it feels useless having Geeksquad to call every week to re-book an appointment & the outcome is nothing but wait time. The previous agent who visited Ed, said it could be a software issue from Vizio that Geeksquad does not have a solution for & would send his report to claims for a replacement. My concern here is my warranty expires in a few months & if this is not completely fixed then how do I trust the brand ever after to purchase & add services. Is this issue being escalated as I was a former employee from Bestbuy?
I recently purchased another TV on the VIP sale on July 28th 2018 & spend around $3300 including signing up for a new membership program & adding another Geeksquad peotection due to this ongoing frustration. My wife wants me to refund all of this as she does not trust your brand anymore as you guys have just been playing around with no solution past year & half.
Hoping that my voice reaches out to someone & I may get a solution for this.

For any further information please feel free to contact me on my cell no. [protected]

Regards
Edwin Barboza
Frustrated Customer

I bought a couple of months ago a new computer from Best Buy, Sarasota FL, Cattleman Rd. I brought to Geek Squad my old computer (Gateway) for the data to be transferred to the new computer. It was done a very lousy job, some data being transferred twice wile other data was missing. I checked home my new computer and I tried to turn on my 9older computer to retrieve the necessary missing data. The old computer will not start anymore. I took my old computer back to the store (Geek Squad). After a few days of waiting I received an email asking me to call. When I called, to my surprise, the agent informed me that the hard drive failed so no data can be retrieved anymore. This is a very lousy job with the impression that somebody at Geek Squad messed up my old computer that was working properly.
When I claimed the situation, the Geek Squad Manager behaved very unprofessional coming with all kind of childish explanations. This is not the first time I found this store with all kind of problems especially the Geek Squad Department that is performing very lousy service!

I've done this twice. But once again, I bought an expensive sony 60 inch tv as a surprise for my wonderful hubby. At best buy in plano, tx, I spent three hours with 2 salesmen, ben and william. I brought them measurements of the space, pictures of the space. William talked me into upgraded to a better sony tv, a special remote, a sound bar, a cleaning kit, geek squad installation, protection plan, delivery and more! He and ben promised me I had everything I needed for the geek squad. I asked every question in the book. I spent 3 hours with them and then went to the plano best buy store manager to compliment ben and william being so kind and patient with me. The delivery was scheduled today. I bought a new up-to-date cable box for the geek squad to use. The geek squad cane and sean was excellent and showed me everything. And my husband came home and indeed was happy and surprised... Until netflix did not work properly. It kept pausing every minute or two, to what appeared to be, reloading content. We tried and tried... So the first night, his gift that was supposed to be so special was a dud. The surprise was ruined. I had spent hours ensuring the geek squad had everything they needed. But they couldn't fix this. And they said they couldn't come back until saturday or later as they had other appointments scheduled. Wrong answer. I was promised explicitly that I would have it completely installed on june 28th. So, I should go to the top of the list friday morning, first appointment, to complete the job! I don't care who else is already scheduled, my job was not completed as promised on thursday! How i'm god's name can you put me days away to fix the problem when I was promised complete installation on thursday! You all lied! This was a huge deal to do for my beloved hubby, who would spend this money on our family but not for himself. I bought a huge bow and attached it to the tv, made a special cake and dinner and wrote him a special loving card of how much I appreciate all that he does for me... And after 41 years it was about time someone did something like this for him. And it was all ruined! The best buy salesmen got me to spend $4, 700 and then customer service disappeared as soon as I walked out the door! I called the evening manager of best buy, for suggestions on how we might fix the problem, to which he had no answer. I called my cable service, time warner/spectrum, who gave me the new cable box and said I was good to go. There is nothing wrong with my internet service. I chatted with a geek squad representative on line and they said "there is nothing I can do to help. You'll have to have the geek squad come again"... And when that would be could be a freaking week from now.
This isn't fair. You ruined my surprise. You ruined the evening because neither of you lived up to your commitment! I cried because I had worked so hard to make this special and the 2 companies ruined it!
You spoiled the night we were to watch a movie on the 60 inch tv! You ruined my husband's complete glee when he saw the tv.
I should be first in line tomorrow! I didn't get my job finished! This needs to be rectified. If it isn't, I will go on facebook, use names and companies to warn other people that customer service is not a priority to either company. That service people will lie to you to make a sale. That they renig on promised customer service. That the manager's of both companies don't give a rat's [censored] they ruined a huge, special surprise by not completing the job promised. I expect a call first thing tomorrow morning with a plan to be at my house friday morning to complete the job!

Mary shaul
Pam. [protected]@gmail.com
[protected]

I bought a 60 inch upgraded Sony TV at Best Buy. I spent THREE hours there making sure everything I needed I bought. I bought the special remote that was recommended to make using the TV easy. I upgrade with a sound bar...I upgraded on the type/model of Sony TV; I bought GeekSquad installation. I grilled the sales people that all would work and be set up correctly. I got the latest cable box from Spectrum/Time Warner. I kept asking the sales people, "Are you sure I have everything I need?" They said yes...two salesmen, assured me I had everything I needed. They promised I had everything I needed. This was to be a surprise for my beloved hubby of 41 years. He'd spend money on me or my grown children but never on himself. So I bought this TV to surprise him and let him know how much I love and appreciate him. This was to be a BIG DEAL! I bought a giant bow, a balloon that said "I love you!"; a special cake, wrote a card of why I love and appreciate him so much and a special dinner. This WAS A BIG DEAL TO ME TO DO THIS FOR MY HUSBAND! And indeed it was a huge surprise...especially when Netflix didn't work correctly and kept pausing to buffer the picture! My husband was disappointed...but I was devastated as I had spent hours upon hours planning this and it didn't work! When I went on line to the geek squad, they said there was NOTHING they could do. They didn't try to give me any suggestions to try...No HELP WHAT SO EVER! That the technician coldn't come back, until Saturday, as he had other appointments scheduled, was a WRONG ANSWER! I paid big money to have it installed and be in working order when my hubby came home at 6 pm on Thursday June 28th! And, because the Geek Squad DIDN't install everything correctly on Thursday, I should be the first priority on Friday morning as installation apparently wasn't complete! I don't care about the other customer's scheduled time...the Geek Squad did not finish the job on Thursday as promised. Therefore, any DECENT customer service representative should put me at the top of Friday's list to COMPLETE THE JOB AS PROMISED ON THURSDAY. You can't go to another appointment before you finish the job I was promised on Thursday June 28th!
I cried when this surprise fell so flat. Just once, I wanted my husband to be spoiled. And all of you RUINED IT! I cried, as I was so disappointed after all the detailed work I had done to ensure this would be a really fun evening! The Geek squad failed me...Best Buy, failed me. I called Best Buy in Plano to plead my case...to get the Geek squad out here on Friday. But the manager didn't give a damn, that now that he's sold me $4700 worth of merchandise, their promise date of installation came and was not completed! How on earth do you justify going to another appointment when you didn't complete my set up on Thursday?!? I should go straight to the top of the list on Friday. Do what you promised! I don't Want excuses! I want someone here tomorrow morning, first thing and fix my "million dollar" TV purchase. Get your priorities straight. Can't finish the job the day you promised? Be here first thing the next day and rectify it!
This is absolutely horrible customer service! Your priorities are wrong. I come first...you didn't complete the job as promised!
Who do I talk to in person to fix this ASAP ?!?
Get your priorities correctly in line!
FIX MY TV TOMORROW!
Sorely, sadly disappointed,
Mary [protected]@gmail.com
469/867-5102.

My 7 month old 55" smart Samsung would not power on Monday May 11. I called Geek Squad as I have a 2 year warranty and they phone person said she was ordering a new power supply and motherboard. The earliest that I could get an appointment when they would have the part was today June 16. The tech showed up with the parts which had not been ordered, and now it is another week without tv.

VERY INEPT SERVICE!

Good day!

Hope all is well! I am writing you this e-mail to express how disappointed I am with my experience with bestbuy!
I feel so anxious since my experience with your company. I couldn't sleep, its bugging me, because I don't want to be treated like this!

This was my experienced!

I am not from us, I live in cayman islands. I went to ny sept. 21-26, 2017.

On my last day, I stopped by bestbuy union square, I saw this microsoft surface laptop and decided to buy it, while I was paying, coral (one of the agent in store) told me to purchase the protection plan, she said I can get a new one when I drop it or spill water or even a lil scratch. She even told me to take the 2-year plan, so I followed her advice as it looks like a good idea.

I went back to my hotel and opened the laptop, while I was setting it up, I saw something on the screen a white horizontal line, it comes and go. (I took a video)
I didn't have time to return it as I was flying the next day back home and anyway I took 2-year plan.

First week of may 2018 I chat with the geek squad explaining the issue in my laptop.
They told me, I have to bring it to the store and they made an appointment for me.

I flew to ny may 21, 2018 and at 8:40pm I was in union square bestbuy and I present them my laptop, explained them what happened and show them the video I took when the white line appeared.

They told me they don't know what to do with it, so they advised me to come back the next day as the manager will be there.

Next day I went back, explained again what happened and the manager told me they will have to ship it somewhere and it will take 2-3 weeks, or i'll get a new one, but they will terminate my protection plan.

I got so anxious cuz I cannot wait 2-3 weeks, I don't know when I will come back to ny and shipping something to cayman island is very difficult.
Or if I take the new one but they will terminate my protection plan which is a lot of money. 2-year plan is $300 and they will terminate my plan i've never even use it yet, it's been only 8 months!
I am explaining the manager how unfair it is to terminate my 2yr protection plan to the damage that it was not even my fault!
He told me that's the only choice I have. While I was talking to him he told me to think about it and left saying he will come back, he even told my friends he will come back. But he never came back! He went home!

His staff have told me his manager left. I told him I am not done talking to his manager, then he called his manager and says that its the only choice I have!

Now, june 6, 2018, I am back in cayman islands, I am still frustrated as I cannot accept I just threw away $300!
I chat with the geek squad and I kindly asked who should I reach to express my disappointment, and he asked me what seems to be a problem, so I explained again, type the whole story and he answered me with a number to call! He says that they will help me when I call the number provided cuz I have protection plan anyway. I told him, I just said they fulfill my 2 year protection plan. But he never answered me anymore and ended the chat! I didn't even get the chance to get the number he provide! His name is agent aljeph!

I am so frustrated on how everyone in bestbuy is treating me!

I spent more than $4000 in bestbuy in one day cuz I chose to buy there instead of apple store!

I am reaching out to you as I am tired of being treated like this in store or online!

Kind regards,

Member id: [protected]
A very disappointed customer!

After a Windows 10 update the Yoga would bot boot - black screen but visible mouse arrow.
As I have a service contract with the Geek Squad - I took it in for assistance on 5/21/2018. The service counter issued a service Order and advised 2-3 weeks.
Tracked repairs online "status always showed"in service" - so I went to the store yesterday 6/9/2018 where I was advised that the lap top had been ready since 5/30/2018.
Signed for the laptop and took it home - only to find it Is DEAD - tried charging iot last night - still DEAD and will not boot.
Surely the technician CHECHED the unit after repairs - before shipping to the store -
I will have to take it back to the store when they open today (Sunday) but this will now take another 2-3 weeks for more repairs.

The sad part is that I found out online that the problem was from a Windows glitch and there was a simple reboot sequence fix - surely the technician should be aware of this - they replaced my SSHD

I should be reimbursed for having to buy a refurbished desktop computer to operate my business while this is going on.

In December 2016 I purchased 3 Unlocked Moto Pure X edition phones with Network compatibility for At & T, Sprint, T-Mobile and Verizon. I also purchased Geek Squad replacement warranties for these phones.

In 2017, my son had damage to his phone and needed to be switched out. I called Geek Squad and told them of the issue and that I wanted an Unlocked phone that could be taken to the carriers above. They supplied me with a Moto Z Play phone which I thought was fine but didn't research it as I thought Geek Squad knew what they were doing.

Come to find out in 2018 shopping phone networks the Moto Z play isn't compatible with Sprint OR Verizon. I called Geek Squad who indicated that when they provide replacement phones, they "ASSUME" your going to stay on the network your on and DO NOT check network compatibility other than that.

Be wary of taking out any warranties on Best Buy Products as you will get the item replaced with a similar item but not have the same mobility.

I will never again do business with Best Buy.

I usually do not complain but the service I got was so bad that I have to let you know. It would be better if I talk to someone, [protected].
My computer was hacked and I went to Geek squad at a Best Buy in Gatineau, Québec. The gentleman, who was really nice, suggested that I become a member for all the services we get after so I did. I left computer there for it to be fixed and that a backup would be done. When I picked up my computer, I could not find the Microsoft suite so I went back. OMG, I went on Friday and got some sort of employee - Bertrand ZY2X. He told me that I needed my membership card which I did not have. Surprising that an organization specialized in this field could not find anything in their computer. So I had to go find my card and bring my charger which I did the next day - Saturday. Poor me, Bertrand was the one that continued the service as he had started the file. So, he activated BitDefender which I had not done (which by the way, I received a message today that my trial period ended in 2 days) and told me that I had to have my Microsoft password which I did not have since when I bought the computer it was already installed. I said that I had paid for a backup so it must be in there somewhere. He said the backup was only for files not Softwares? So I said let me try a few passwords that I usually use and maybe I'll find the good one. So, I managed to go and write that I forgot my password and it sent me a link at my Hotmail address to reset it, which I did so I told him. As I tried to go in with the new password, it would not let me. He started to tell me that I only have to type in the password that I had just changed, which is what I was doing. He started to be very impatient and was grabbing his head and saying no while swinging is head as "I can't believe this". So, I looked at him and said that I was not born with a computer and that was starting to be annoyed too. So, I tried doing the same thing by pressing that I forgot my password but it was giving me another name, e-mail adresse and phone number. We did not know why and he started again to tell me to type the password I had just changed but it was not working and the fact that another e-mail address and name was popping, we did not have a clue. So as I continued to try, he left and started to serve other clients! After awhile, I closed my computer, took the paper and got up to leave. He started yelling, madame, madame as I was walking away, I just turned and told him that if I would have known that this was the service I would get, $275 for that, I would not have paid. Note that Microsoft was still not installed. I managed to do it on my own at home after a few hours. This service was awful, he was acting as if I was stupid since he thought that I was not typing the right password and just left to serve other clients an ignored me. There were other employees serving clients, so he was not alone and there was no lineup at all. I just can't believe I paid for this... and I am also wondering if BitDefender will secure my computer for three (3) years as per the contract.