Geek Squad review: Extremely rude tech at store

I had left a laptop to be wiped and to reinstall Norton. The tech WINTER was not only rude to me while I was waiting but another senior lady like myself he was so inconsiderate and impatient with her needs also, he acted like he just didn't want to help her apple watch connecting to her new iPhone. I was appalled at the way he spoke to her. Unfortunately he treated me the same way, like it was a bother to wait on me also. The next day when I went to pick up my computer, he had a worst attitude. I was told to call Norton to get the code and the email code was delayed in getting to the email. He physically took my MacBook without asking if he could touch it out of my hands while I was looking for the email and starting working on my computer with the screen turned away from me. Winter is one of the rudest most inconsiderate tech I have meet at BB. he should not be on the counter with humans. I was told by Geek squad customer service tech and by Norton to do certain things when I arrived at the store and he said that was wrong, I called Norton while I was there and I had to speak loud over the phone so the person could hear me since I wear a mask. WINTER said I was yelling I was not, I told him they said they couldn't hear me so I was talking loud. Eventually the laptop in repair started downloading the Norton and WINTER disappears. I had to ask another tech is the laptop finish and he keep insisting I had to wait for WINTER to come back, he was no were to found. I had to insist that he check the laptop because I had to get to the Nursing home to see my mom by a certain time. I didn't get his name but he was also rude. They both acted like it was a bother and an inconvenience for them to help customers. Neither of these men should be on the front line where customers spend alot of money that need tech help. Also Winter and the other guy keep asking me may name over and over, talking to me like I was stupid. I keep telling them the laptop in repair was on my mom's account and not my account. They were treating me like some kind of criminal. I was visiting from Los Angeles and still am very upset how Winter and the other guy treated me! Both of them are lacking in customer service skills and how to treat seniors!