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the washer repair service scheduled through Best Buy. Despite having an active Best Buy Protection Plan, the repair has now been scheduled and rescheduled four times, and the washer remains unrepaired.
Each appointment has cost me time and inconvenience, yet no progress has been made. I purchased the protection plan with the expectation of dependable service, but this experience has been disappointing and unacceptable.
Desired outcome: 1. Prompt repair by a senior technician with no further delays, or2. A full replacement or refund under the terms of the protection plan.
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