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the washer repair service scheduled through Best Buy. Despite having an active Best Buy Protection Plan, the repair has now been scheduled and rescheduled four times, and the washer remains unrepaired.
Each appointment has cost me time and inconvenience, yet no progress has been made. I purchased the protection plan with the expectation of dependable service, but this experience has been disappointing and unacceptable.
Desired outcome: 1. Prompt repair by a senior technician with no further delays, or2. A full replacement or refund under the terms of the protection plan.
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Please go to your local store and resolve the issue with. The store manager. He will be able to contact the corporate team.
Exactly my experience. I never do these things but I had to sign up and leave a comment because I'm so insanely frustrated at Geek Squad.
The techs have been out here THREE TIMES, it's been a month, and my machine has not been repaired. I've had to take off of work each time. They refuse to issue me a replacement machine, and no one can help me because no one has the 'authority' to help me. So what am I paying in to this service for? It's been beyond useless.
What a horrendous, hellish company. I feel like I'm trying to navigate the 7th circle of hell speaking to these people. I will never spend another cent on Geek Squad, or Best Buy, ever again in my life.